What do you like best about the product?

NinjaOne has become a cornerstone of our IT operations, offering a comprehensive suite of tools that have streamlined our workflows and significantly improved our efficiency.

What do you like best about NinjaOne?

What I appreciate most about NinjaOne is its unified platform. Having RMM, endpoint management, service desk, and backup all integrated into a single, intuitive interface is a game-changer. It eliminates the need to juggle multiple disparate tools, providing a holistic view of our IT environment. This tight integration fosters seamless workflows and simplifies troubleshooting.

What is most helpful about NinjaOne?

The remote monitoring and management (RMM) capabilities are undeniably the most helpful aspect of NinjaOne. The robust alerting system keeps us informed of potential issues before they impact users, allowing for proactive maintenance. The remote access tools are reliable and efficient, enabling our technicians to quickly resolve problems from anywhere.

What are the upsides of using NinjaOne?

The upsides of adopting NinjaOne are numerous:

Increased Efficiency: The integrated platform and automation features save significant time and effort.
Improved Proactive Management: Real-time monitoring and alerting allow us to address issues before they escalate.
Enhanced Visibility: A single pane of glass provides a comprehensive overview of our IT infrastructure.
Simplified Management: The intuitive interface makes it easy for technicians of all levels to navigate and utilize the platform effectively.
Scalability: NinjaOne can easily scale with our business growth.
Strong Security Features: Built-in security measures help protect our endpoints and data.

What do you dislike about the product?

What do you dislike about NinjaOne?

While NinjaOne is a strong platform, the reporting capabilities could be more customizable. While the existing reports are useful, we sometimes need more granular control over the data presented and the ability to create highly specific reports tailored to our unique needs.

What is least helpful about NinjaOne?

For our specific use case, the built-in documentation could be more comprehensive in certain niche areas. While the core functionalities are well-documented, finding detailed information on more advanced or less common configurations sometimes requires reaching out to support.

What are the downsides of using NinjaOne?

The primary downside of NinjaOne, particularly for smaller organizations, can be the cost. While the value proposition is strong, the pricing structure might be a barrier for businesses with very limited budgets. Additionally, while the platform is generally intuitive, the sheer number of features can be overwhelming for new users initially, requiring a dedicated effort to learn and master all aspects.

Overall:

NinjaOne stands out as a powerful and well-integrated IT management platform. Its unified approach, robust RMM features, and focus on automation make it an invaluable tool for MSPs and IT departments looking to streamline operations and proactively manage their environments. While there are areas for improvement, the benefits of increased efficiency, enhanced visibility, and improved proactive management far outweigh the drawbacks. We highly recommend NinjaOne for organizations seeking a comprehensive and modern IT management solution.

What problems is the product solving and how is that benefiting you?

What problems is NinjaOne solving and how is that benefiting you?

NinjaOne is effectively solving several key problems for our IT operations, which is providing significant benefits:

Complexity of Managing Multiple Tools: Previously, we relied on a collection of disparate tools for monitoring, remote access, ticketing, and backup. NinjaOne's unified platform has eliminated the complexity of managing these separate systems, streamlining our workflows and reducing administrative overhead. This saves us time and allows our technicians to focus on more strategic initiatives.

Reactive IT Support: Before NinjaOne, we often reacted to IT issues reported by end-users. The proactive monitoring and alerting capabilities of NinjaOne allow us to identify and address potential problems before they cause disruptions, leading to increased uptime and improved user satisfaction.
Inefficient Remote Support: Our previous remote access solutions were sometimes unreliable and lacked the integrated context of our monitoring data. NinjaOne provides robust and seamless remote access directly from the monitoring dashboard, enabling faster and more effective troubleshooting.
Lack of Centralized Visibility: Gaining a comprehensive view of our entire IT environment was challenging with separate tools. NinjaOne provides a single pane of glass, offering complete visibility into the health, performance, and security of all our managed devices. This centralized view improves our decision-making and allows us to identify trends and potential risks more easily.

Time-Consuming Manual Tasks: Many routine IT tasks, such as software deployment and patching, were manual and time-consuming. NinjaOne's automation features have significantly reduced the time spent on these tasks, freeing up our technicians for more critical work and reducing the risk of human error.
Disjointed Data and Reporting: Consolidating data from multiple systems for reporting was a cumbersome process. NinjaOne's integrated reporting provides a more holistic view of our IT operations, allowing us to track key metrics, identify areas for improvement, and demonstrate the value of our IT services.
In essence, NinjaOne has transformed our IT management from a reactive and fragmented approach to a proactive, efficient, and centralized operation, ultimately leading to reduced costs, improved service levels, and a more stable and secure IT environment.

What do you like best about the product?

The software is designed well, with the user experience in mind. It integrated well with our existing applications while having the excellent support of their front line help desk and talented engineers, the latter of which we had access to during our seamless implementation. The product team does an excellent job listening to the community and implementing necessary features. They have reached or are approaching feature parity with other platforms across their offerings. Using the software every day is simple and complex enough to support a 5 figure amount of endpoints with ease.

What do you dislike about the product?

Support should stay a priority for the organization, especially as the software suite is expanded. Patching reporting/review needs to

What problems is the product solving and how is that benefiting you?

NinjaOne brings all of the native automation, monitoring, and remote access tools that we need to run our large MSP. Great pricing and great to use.

What do you like best about the product?

Ease of use, implementation and deployment is a breeze. Customer support and initial hand holding was terrific.

What do you dislike about the product?

Lacks some features and some features are restricted to certain products like quickbooks

What problems is the product solving and how is that benefiting you?

Allowing for more remote work which keeps costs down for customers due to less truck rolls.

What do you like best about the product?

First and foremost, it’s reliable and includes all the critical features I need. The only thing I was missing recently was PSA — and then they announced it and enabled it for me. They're always adding new features, most of which are free. I've worked with them to enable additional non-advertised features that I required. Best RMM I've worked with to date.

What do you dislike about the product?

Sometimes the initial support representative is too junior. Issues do get resolved, but usually only after escalating/reaching out to level 2 or higher.

What problems is the product solving and how is that benefiting you?

Reliable RMM, automation and monitoring for new stack builds, monitoring for existing stacks/external services, patch management, automated remediation, IT ticketing, and documentation.

What do you like best about the product?

Very easy to use. Navigation is a no brainier. Patching, scripting, support, alerting, all work flawlessly.

What do you dislike about the product?

Nothing I can think of, it just works!!!

What problems is the product solving and how is that benefiting you?

Automatically patching systems and keeping them up to date. We have setup several automations in Ninja that saves our techs time, so they can get more done in less time.

What do you like best about the product?

Ninja is a very easy and quick to learn tool we use for patch management and device management. It also offers a many monitoring features without the need of additionally installed agents.

What do you dislike about the product?

There may be some room for improvement in more features.

What problems is the product solving and how is that benefiting you?

Ninja is giving us an easy to use platform where many different tasks can be done in one single application.

What do you like best about the product?

The features that come out of the box is what I really enjoy about NinjaOne. The opportunity to build the RMM solution with the technologies you want is great.

What do you dislike about the product?

The one thing that could be helpful is a section for asset management (Software List, Peripheral List). That would be the only thing I can think of that I don't like, is not having that section.

What problems is the product solving and how is that benefiting you?

At the moment, it is solving plenty of Device Health issues with the clients I have, and the ticketing system issue I was having, where I would need to have two systems, one for endpoint management and one for the ticketing system.

What do you like best about the product?

The UI is good and clear.
It has Windows encryption key backed up in cloud, very good.

What do you dislike about the product?

The policies are not easy to learn and comprehend.

What problems is the product solving and how is that benefiting you?

Ninja provided multiple different RMM tools which are pushed to the endpoints. It is very convenient to admins when one of the RMM agent is not working then the admins can use alternative agents.

What do you like best about the product?

Easy remote access; simplifying patch management; scripting - so many things, I cannot choose just one!

What do you dislike about the product?

Exported data --> indexed arrays instead of useful info. Example: Home --> Software --> Export button results in a "Devices" column with entries like "[2439, 2649]". Those index numbers correspond to specific hosts - but only Ninja knows which ones.

What problems is the product solving and how is that benefiting you?

Providing rapid and robust support services to our clients

What do you like best about the product?

The best part of NinjaOne I love.... There is two things and I can't just choose one. They are both equally as important.
The ease of use and how intuitive it is. My employees are able to grasp the dashboard quickly.
Second is consistent functionality of it. It works 95% of the time. Very rare cases where a remote session fails to work.

What do you dislike about the product?

The 5% of the time it doesn't function. If it had 100% functionality, I would have zero dislikes.

What problems is the product solving and how is that benefiting you?

Device management, cybersecurity management. Auditing of applications.
It does all these very well. And a great tool for remote support tool.