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Process automation proactive monitoring
What do you like best about the product?
The convenience of managing everything in a single console
What do you dislike about the product?
Sometimes new features are added that are not ready yet, it is better to have a consolidated test environment before releasing into production
What problems is the product solving and how is that benefiting you?
The management console greatly facilitates the work of system administrators. Active monitoring often prevents issues.
Game-Changing RMM Solution for Modern IT Operations
What do you like best about the product?
We've been using NinjaOne for a while now, and it's genuinely made our daily work easier. The interface is straightforward, which my team appreciates.
The patching system is what stands out most. The new AI Patch Intelligence feature has saved us countless hours—we don't have to manually research every patch anymore. When it automatically flags potentially problematic updates and shows CVE/CVSS scores right there, we can actually trust the automation. Our compliance reporting is much simpler now too.
The Compound Conditions feature was a game-changer for our workflows. Before, our policies were cluttered and hard to manage. Now we can create precise rules for specific device groups. It's made our automations much cleaner and easier to maintain. Small things like Warranty Tracking (which I didn't expect to use much) have helped us ditch our messy spreadsheets. The scriptable Device Tags are brilliant—a server shows one tag when patching starts, another when it's done. You can see device states instantly without digging through logs.
Having integrated backup built right in has also been huge. We deployed endpoint backups with cloud storage directly from the console and finally got rid of several single-purpose third-party tools.
But honestly? The custom scripting with centralized results is what makes it irreplaceable for us. Running scripts is one thing, but having all the outputs collected and visible in one place has completely changed how we operate. It gives us both flexibility and visibility that we didn't have before.
The patching system is what stands out most. The new AI Patch Intelligence feature has saved us countless hours—we don't have to manually research every patch anymore. When it automatically flags potentially problematic updates and shows CVE/CVSS scores right there, we can actually trust the automation. Our compliance reporting is much simpler now too.
The Compound Conditions feature was a game-changer for our workflows. Before, our policies were cluttered and hard to manage. Now we can create precise rules for specific device groups. It's made our automations much cleaner and easier to maintain. Small things like Warranty Tracking (which I didn't expect to use much) have helped us ditch our messy spreadsheets. The scriptable Device Tags are brilliant—a server shows one tag when patching starts, another when it's done. You can see device states instantly without digging through logs.
Having integrated backup built right in has also been huge. We deployed endpoint backups with cloud storage directly from the console and finally got rid of several single-purpose third-party tools.
But honestly? The custom scripting with centralized results is what makes it irreplaceable for us. Running scripts is one thing, but having all the outputs collected and visible in one place has completely changed how we operate. It gives us both flexibility and visibility that we didn't have before.
What do you dislike about the product?
The role-based access control (RBAC) needs improvement. As an MSP, especially when we co-manage with clients' internal IT teams, the current permission model is too limited. We often need to give very specific access rights, but we can't build truly custom, granular roles from scratch. This forces us into workarounds that aren't ideal. It's not a deal-breaker, but when the rest of the platform is so sophisticated, the RBAC feels like it's from an older version. Better granular control would make NinjaOne perfect for complex MSP environments.
What problems is the product solving and how is that benefiting you?
Honestly? It's solved way more problems than we expected.
The biggest one is catching issues before users notice them. We used to be reactive—someone calls, we scramble. Now the monitoring alerts us early, and our fix times have dropped dramatically. Last month it caught a failing drive on a CAD workstation before it died, which would have been a nightmare.
Patching was always our least favorite task. We used to spend Fridays manually researching updates. Now the automated deployment handles our whole infrastructure, and that AI feature that blocks bad patches actually works. We sleep better knowing we're not going to wake up to broken systems because of a buggy update.
Having everything in one dashboard sounds simple, but it's saved us probably 5-6 hours a week just in clicking around. Our techs aren't logging into four different tools anymore to check a single endpoint.
Remote access has been huge for cutting down truck rolls. The background mode is probably our L1 team's favorite feature—they can install software or run updates while someone's working without them even knowing. No more "can you restart your computer?" interruptions.
What's surprised us most is how it's spread through the organization. Our security team uses it for incident response now, and our compliance officer lives in the reports. It started as just an IT tool but became this backbone that different departments rely on. The scripting especially—we've automated so many little tasks that our senior guys actually have time to work on projects we've been putting off for years.
The biggest one is catching issues before users notice them. We used to be reactive—someone calls, we scramble. Now the monitoring alerts us early, and our fix times have dropped dramatically. Last month it caught a failing drive on a CAD workstation before it died, which would have been a nightmare.
Patching was always our least favorite task. We used to spend Fridays manually researching updates. Now the automated deployment handles our whole infrastructure, and that AI feature that blocks bad patches actually works. We sleep better knowing we're not going to wake up to broken systems because of a buggy update.
Having everything in one dashboard sounds simple, but it's saved us probably 5-6 hours a week just in clicking around. Our techs aren't logging into four different tools anymore to check a single endpoint.
Remote access has been huge for cutting down truck rolls. The background mode is probably our L1 team's favorite feature—they can install software or run updates while someone's working without them even knowing. No more "can you restart your computer?" interruptions.
What's surprised us most is how it's spread through the organization. Our security team uses it for incident response now, and our compliance officer lives in the reports. It started as just an IT tool but became this backbone that different departments rely on. The scripting especially—we've automated so many little tasks that our senior guys actually have time to work on projects we've been putting off for years.
The best one RMM
What do you like best about the product?
I have been using RMM tools for 10 years, NinjaOne is the final choice.
We migrated more than 5.000 agent from previous RMM in less than a month.
Remote Control is faster.
Excellent compatibility Win/Lin/Max
API are very functional.
The best support possible.
We migrated more than 5.000 agent from previous RMM in less than a month.
Remote Control is faster.
Excellent compatibility Win/Lin/Max
API are very functional.
The best support possible.
What do you dislike about the product?
I don't have any negative notes to highlight.
What problems is the product solving and how is that benefiting you?
Support for a great number of endpoint.
The Best Solution for a Support Desk Technician
What do you like best about the product?
There is update and improvements every time that amaze me. Using the RMM as a support desk agent makes it so easy to do my job and I look forward to the improvements every time.
What do you dislike about the product?
I can't think of anything other than chat before connecting to a end users machine but I am sure that will change soon.
What problems is the product solving and how is that benefiting you?
It is one of the best solutions that has a team that works with you.
Ninja One - stop your search and just get it.
What do you like best about the product?
My favorite thing about Ninja is their culture and the fact that they are very PRO MSP. They listen to feedback, fix things quick (if they break in the first place), and constantly strive to make things better and more valuable. We use the RMM, patching, backup products, Ninja remote, MDM, etc. It's all top notch. It's easy to use, easy to integrate with, easy to implement, etc. Their product/support engineers are great to work with and I'm just an overall fan boy.
What do you dislike about the product?
There aren't much. The only thing I'm not a fan of is how the billing works for their backup product. It's more of a workflow issue on our side, but some granularity there would be helpful.
What problems is the product solving and how is that benefiting you?
It replaced CW Automate and it's leaps and bounds better.
Total control with NinjaOne
What do you like best about the product?
How easy they make it to manage your devices in one place
What do you dislike about the product?
I would like to see an easier way to push software app installation to end user workstations
What problems is the product solving and how is that benefiting you?
We are able to keep our endpoints up to date with critical security patches for the OS with NinjaOne. We are also able to perform real-time remote support for our end users which is extremely crucial for our law firm.
Great product, Great support
What do you like best about the product?
There are a lot of features that are included with NinjaOne. Even with all the features, they are continuing to drive ahead and bring more and more with each update. The customer support is top notch as well.
What do you dislike about the product?
As with any software, there are small bugs and things that don't work perfectly 100% of the time. But overall, these are minor and easy to work around.
What problems is the product solving and how is that benefiting you?
Being able to see all my devices in real time is a life-saver. Having everything in one platform makes things very easy. The automation and scripting tools are making support so much faster and easier than I've been able to do in the past. I am able to manage assets, document KB articles, and even setup MDM policies in that same place. I feel like I'm only scratching the surface and I can't wait to see what else I find next.
Very satisfacrion
What do you like best about the product?
I like automation that i use to deploy software and scripts. Vulnerability management and patch es and updates managment
What do you dislike about the product?
I like more integration to manage user account of Active directory on premisis and more integration with cynet and sophos technologies
What problems is the product solving and how is that benefiting you?
Updates all endpoint
Manage endpoint Using Remote control
Monitpring network
Manage endpoint Using Remote control
Monitpring network
NinjaOne is a amazing tool.
What do you like best about the product?
Their support team and our Account Manager are great and answer all of our questions in a timely manner.
We use NinjaOne to deploy new tools across our network from a central dashboard. Saving us a lot of time and effort. We also use the built-in automation to run scripts everyday which has given us a lot of time back in our day.
Installation was quick and the ease of integrations is great.
We use NinjaOne to deploy new tools across our network from a central dashboard. Saving us a lot of time and effort. We also use the built-in automation to run scripts everyday which has given us a lot of time back in our day.
Installation was quick and the ease of integrations is great.
What do you dislike about the product?
Using the built-in patching and updating commands can be slow and annoying to use without proper setup.
What problems is the product solving and how is that benefiting you?
NinjaOne has helped us to manage patching across our Datacenter and workstations in ways that were not doable previously.
What once took hours of work by our DevOps team to roll out applications or gather information on workstations can be done at the click of a button.
What once took hours of work by our DevOps team to roll out applications or gather information on workstations can be done at the click of a button.
Great tools, and always evolving
What do you like best about the product?
- Toolset is always evolving.
- The community/development team is great about finding solutions or building them into the product as needed.
- Flexible to be used as the source of truth or with integrations to keep your SoT updated.
- Support is quick and very helpful.
- The community/development team is great about finding solutions or building them into the product as needed.
- Flexible to be used as the source of truth or with integrations to keep your SoT updated.
- Support is quick and very helpful.
What do you dislike about the product?
Some components can feel a bit unpolished (Because they are still being developed). Sometimes cryptic errors that require support intervention to solve.
What problems is the product solving and how is that benefiting you?
Ninja is our primary toolset and takes care of patching, monitoring, asset management, accepts vulnerability info, backups, and remote assistance capabilities.
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