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Best RMM we have seen
What do you like best about the product?
From the moment of purchasing NinjaOne it has been a revelation compared to previously used RMMs. Its great set of features and ease of use and implementation make it stand out from the others.
What do you dislike about the product?
We have had some issues with Customer Service in the past but these have been resolved and is generally very responsive.
What problems is the product solving and how is that benefiting you?
Automating support and remote support functions without the need to take control and alerting us of issues.
Best RMM tool available in the Market!
What do you like best about the product?
1 single platform for all the IT needs, remote access, monitoring, patch management, alerting, and ticketing. I manage an operation with over 500 pcs and servers, Ninja One centralised all the IT tools into one.
Tool is very easy to use, very intuitive compared to some competitors in the market.
Tool is very easy to use, very intuitive compared to some competitors in the market.
What do you dislike about the product?
Support is good and efficient, but communication channels are emails, ticketing and phone call, I would like to have an option for Web Chat for contacting N.O. Support.
What problems is the product solving and how is that benefiting you?
Central managed solution for RMM, backup, Mobile management, patching and ticketing. It is a truly 1 stop shop for IT management
Great package of applications, does 99% of what I would want to manage our customers networks!
What do you like best about the product?
Great to have a single portal to manage our customer support queries, networks and devices. It's also fantastic to have built in knowledge base without having to leave the application. We love the automation available and its easy to implement and easy to use.
What do you dislike about the product?
The report writing needs a bit more love and attention.
What problems is the product solving and how is that benefiting you?
Ease if management, we dnt have to deal with multiple portals and logins. All tools integrated into a single pane of glass portal. With the automation, more can be achieved with less staff.
RMM suited for MSPs
What do you like best about the product?
Ease of use
Listening to their partners
Access to the roadmap
Regularly adding features
Efficient technical support
Listening to their partners
Access to the roadmap
Regularly adding features
Efficient technical support
What do you dislike about the product?
I cant honestly find anything I disklike.
What problems is the product solving and how is that benefiting you?
Ninja helps us managing all our client's devices, identifying hardware issues, allowing us to standardise devices onboarding and offboarding processes as well as keeping everything patched.
Ninja also assist us to maintain client assets up-to-date
Ninja also assist us to maintain client assets up-to-date
Quick Setup
What do you like best about the product?
Very quick setup of the most important things. Relatively straightforward, and if you don't know what to do next, support will help you.
What do you dislike about the product?
In some places, it's a bit cumbersome to find settings.
What problems is the product solving and how is that benefiting you?
Keep the computers up to date regarding OS updates and software updates. Provide software requests from users.
Indispensable IT tool with excellent support – NinjaOne convinces across the board
What do you like best about the product?
We have been using NinjaOne in our company for several years now and are consistently impressed. The platform offers an intuitive user interface that is easy to understand for both experienced IT administrators and new team members. Particularly noteworthy is the enormous time savings through the automation features and the centralized management of all devices.
The remote monitoring and management (RMM) functions are powerful and reliable. Patch management, script execution, software distribution, and real-time monitoring work smoothly and enable us to provide proactive IT support.
Another plus is the outstanding customer service. Inquiries are handled quickly, competently, and friendly – you really feel taken seriously as a customer.
The remote monitoring and management (RMM) functions are powerful and reliable. Patch management, script execution, software distribution, and real-time monitoring work smoothly and enable us to provide proactive IT support.
Another plus is the outstanding customer service. Inquiries are handled quickly, competently, and friendly – you really feel taken seriously as a customer.
What do you dislike about the product?
I have no negative points! NinjaOne has convinced us in all respects!
What problems is the product solving and how is that benefiting you?
Our biggest problem was managing the different devices. Ninja One allows us to administer them clearly and keep them up to date.
cutting edge feature packed solution
What do you like best about the product?
The interface is clean and modern and it feels like Ninja are constantly investing in the platform to stay at the forefront. You can book sessions with their techs anytime to refresh your knowledge, onboard techs or just a q and a.
What do you dislike about the product?
Some features can seem like they overlap, or have no been thought through 100%. E.g. out of the box, you get alerts for 15% low disk space on a device, there are some scripts for clean up windows updates, recycle bin, etc but this process can be lengthy and time consuming for first line techs. If Ninja developed further the process of start to finish on each alert type, this would greatly add value to the platform.
What problems is the product solving and how is that benefiting you?
for the RMM price, you get a huge feature set, the one we use the most is software deployment.
Great but not perfect
What do you like best about the product?
- Ease of asset management.
- Scripting capabilities
- Easy to use interface
- Easy to deploy
- Integration with 3rd party software
- Scripting capabilities
- Easy to use interface
- Easy to deploy
- Integration with 3rd party software
What do you dislike about the product?
- Mobile/tablet applications are not good
- Difficult to keep track of recently updated tickets. Meaning that if somebody replies to a ticket, this ticket will not go on the top of the bucket.
- Difficult to keep track of recently updated tickets. Meaning that if somebody replies to a ticket, this ticket will not go on the top of the bucket.
What problems is the product solving and how is that benefiting you?
Installing/Uninstalling s/w in multiple devices.
Scripting and automating tasks.
Scripting and automating tasks.
The essential tool for managing our clients on a daily basis
What do you like best about the product?
The set of Ninja tools is useful, but perhaps the automations (scripts) and patch management are the main assets that save us a lot of time. Also, the integration of ticketing facilitates customer support management and thus improves our productivity.
What do you dislike about the product?
I love everything about NinjaOne (except for the price :-D).
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to quickly, even proactively, observe a problem at a client's site thanks to the dashboard in particular. We anticipate production stoppages even before the client calls us.
Ninja One Review
What do you like best about the product?
The way we can install software silently to multiple devices
What do you dislike about the product?
The mobile application user interface is not that good.
The remote access to machines from mobile app is almost impossible.
The remote access to machines from mobile app is almost impossible.
What problems is the product solving and how is that benefiting you?
Asset management of multiple devices
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