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Efficient, Easy-to-Use Platform
What do you like best about the product?
NinjaOne has been a solid win for our IT team. It's easy to use, with a good interface and intuitive workflows that assist us with onboarding . We rely on it daily for patching, remote support, and maintaining an inventory of devices. These all work reliably and require minimal ongoing maintenance. Implementation was fast, and support has been responsive whenever we've needed assistance. The platform integrates well with our environment and offers a good balance of features without becoming overwhelming.
What do you dislike about the product?
Our biggest struggle is with reporting. Core functionality is excellent, but the reporting tools available via the portal are a little behind compared to the rest of the platform.
What problems is the product solving and how is that benefiting you?
Before NinjaOne, we struggled with patching and knowing the posture of our devices. We had limited visibility into the endpoints themselves, and our remote support tool was expensive. NinjaOne has helped us centralize and automate these processes, which has reduced the workload on the team to accomplish these tasks. The team can now patch systems and provide remote support quickly and easily.
Great product, even better customer service
What do you like best about the product?
The tool is very powerful and reliable with new features added frequently. It is the crux of our operation and the most reliable tool in our stack. The interface is simple and intuitive and new tech's pick it up quickly... And our account manager- I wouldn't give her up. She has our back on any and all issues, if I can't find an answer, she will get someone who can. Ninja has even done special demos for our customers during the sales process, which has helped us close more deals. Ninja is a great partner. Period.
What do you dislike about the product?
The reporting could be more robust in terms of audit trails and user changes.
What problems is the product solving and how is that benefiting you?
Providing excellent remote support to our customers with minimal disruption to their workflow.
Approachable and versatile solution
What do you like best about the product?
NinjaOne has been a great tool for us. It has been versatile and stable, and the company listens to feedback.
What do you dislike about the product?
Nothing stands out specifically as an area of weakness.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us manage multiple devices and services in a simple, efficient, yet powerful way.
NinjaOne has been a great replacement to our former RMM
What do you like best about the product?
NinjaOne was easy to deploy and setup. Their onboarding staff helped guide us for a smooth transition. Using the product is straight forward and easy to understand. My techs love it over our former RMM which was Kaseya VSA. They like the patching ability, the reporting and the tools to monitor and administrator end point devices such as remoting in to a device, running a remote command or remote file browser. Searching for devices or users is easy with the search function and the device overview page simply lays out most information you need. Everything is included and they don't charge extra for reports or other basic items you need and expect compared to other RMMs.
What do you dislike about the product?
Some functionality on Macs is difficult to get working or at all. Luckily we have very few Macs.
What problems is the product solving and how is that benefiting you?
Patching, remove management and monitoring.
Easy to use with an intuitive interface
What do you like best about the product?
NinjaOne makes it very easy to filter my device list by any attribute I need. The custom filtered views that I create can be saved and they then become dynamic groups that can be targeted with automations or other actions.
What do you dislike about the product?
It's not easy to see at a glance in the Devices view which endpoints are idle or have no one logged in. To figure out if it's safe to force a reboot of an endpoint, you have to click each endpoint to find the idle time value or if a user is currently logged on. It's a small nuisance, but our previous RMM gave us this ability.
What problems is the product solving and how is that benefiting you?
As we deploy more and more mobile devices that regularly leave our campus LAN, it has become critical that we utilize a cloud-based endpoint management solution.
Reliable, Intuitive, and Essential for Modern IT Management
What do you like best about the product?
NinjaOne provides an incredibly clean and intuitive interface that makes endpoint management and remote monitoring a breeze. The speed and reliability of remote access tools have drastically improved our response times. Patch management is straightforward, and automated alerts keep our team one step ahead. Their support team is responsive and knowledgeable, which makes onboarding and ongoing use seamless. As an IT service provider, it’s become a critical tool for delivering proactive, high-quality support to our clients.
What do you dislike about the product?
While NinjaOne covers the core functions well, we’d love to see deeper third-party integrations and more advanced reporting options out of the box. A bit more customization in dashboards and alert policies would make it even more powerful.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us stay ahead of IT issues before they become downtime. With real-time monitoring, automated patching, and remote access, we can support clients quickly and proactively. It cuts hours off routine maintenance and keeps our clients' systems secure and up-to-date. The platform’s automation tools allow our team to focus more on strategy and less on manual tasks. That’s a big win for both our productivity and client satisfaction.
The best RMM solution that I've used
What do you like best about the product?
Having worked in both the MSP and Internal IT spaces, I can honestly say that NinjaOne is the best RMM solution that I've ever used when it comes to desktop support.
The simplicity of the program allows for less time training technicians, and more time supporting users. I've used and administered several other RMM solutions through the years, but none of them can compare to what Ninja has to offer.
While the remote view/control application is fantastic, Ninja really shines with it's less intrusive options for supporting users like the command line that allows for
The simplicity of the program allows for less time training technicians, and more time supporting users. I've used and administered several other RMM solutions through the years, but none of them can compare to what Ninja has to offer.
While the remote view/control application is fantastic, Ninja really shines with it's less intrusive options for supporting users like the command line that allows for
What do you dislike about the product?
Ninja isn't missing many features, but in my opinion, a "nice-to-have" feature would be a fully HTML5 based remote control/view option.
What problems is the product solving and how is that benefiting you?
Our previous solutions were just too cumbersome for our technicians. It took multiple clicks and many minutes to accomplish tasks that take a single click and seconds in Ninja. The ease of use of the product is, in my opinion, it's biggest selling point. NinjaOne is extremely intuitive to use.
My Experience with Using NinjaOne
What do you like best about the product?
The ability to push out mass deployments of software to devices.
What do you dislike about the product?
Having to wait for a support engineer to assist by scheduling a Zoom call. I would like to be able to access support more efficiently.
What problems is the product solving and how is that benefiting you?
Hardware and OS Software patches & Updates
Very User Friendly, Great Support, Amazing Product, Great Updates!
What do you like best about the product?
The ease of use when setting up and using NinjaOne makes it very easy to recommend to anyone who is looking for an MDM that supports all major operating systems. Within a quick 1-hour call, we were able to fully get our instance running to manage our Linux fleet, and with a few clicks, we had our users enrolled. The library of existing scripts also makes it very easy to implement security measures for all machines without having to worry about much. There are also feature updates and enhancements that are released regularly to further enhance existing features and workflows, and give the IT administrator more reliability in their device management.
What do you dislike about the product?
NinjaOne works exactly as intended for our business needs.
What problems is the product solving and how is that benefiting you?
We didn't have a MDM for our Linux fleet that was actually working properly. With NinjaOne, we can see insights to our machines and actually push scripts and policies to them with getting responses from NinjaOne telling us if they succedded or not. Policies also get pushed extrememly fast as compared to other MDM systems that we were testing. We also didnt have a way to have our Linux machines to appear in our asset management system Oomnitza. The integration between the two was very simple and easy to setup and we had all of our machines properly imported from NinjaOne to Oomnitza with no issues.
Clete Donovan
What do you like best about the product?
Everything is in one place, Makes things easy.
What do you dislike about the product?
Mom- remote control of android devices is a need!
What problems is the product solving and how is that benefiting you?
Making updates to the portal makes things extremely easy to manage all our assets in one place.
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