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Simplicity, and not overbearing.
What do you like best about the product?
Ability to add different services. The amount of services offered, while not being shoved down my throat. It's extremely simple to install and use on devices.
What do you dislike about the product?
Needing to restart splashtop and not being able to kick someone off easily without going to device>services>splashtop server>restart.
It's just a tiny hassle.
It's just a tiny hassle.
What problems is the product solving and how is that benefiting you?
Patch management. Device alerts. Ability to do quick inventory.
From Onboarding to Automation: Why We Rely on NinjaOne Daily
What do you like best about the product?
At IT ArchiTeks, we love NinjaOne. This platform has become the backbone of our operations, and we use it daily for everything from endpoint and patch management to network device monitoring and topology mapping.
Implementation was incredibly smooth - NinjaOne is one of the easiest platforms we’ve ever rolled out. It was up and running with minimal friction, which allowed us to immediately begin improving our workflows and responsiveness.
We especially appreciate the automated scripting features, which make onboarding new devices a breeze. It’s a huge time-saver and ensures consistency across our deployments. The OS service monitoring is another standout. The ability to automatically detect and install missing security tools or other critical components means fewer gaps and faster remediation - crucial for maintaining client trust.
Integrations with SentinelOne and CrowdStrike are seamless and reliable, giving us full visibility into endpoint security without additional overhead.
I can’t say enough about NinjaOne’s customer service—it’s truly top-tier. The team is responsive, knowledgeable, and always willing to go the extra mile to ensure we’re successful.
Simply put, NinjaOne delivers on all fronts. It’s a powerhouse RMM that helps us work smarter, respond faster, and scale confidently.
Implementation was incredibly smooth - NinjaOne is one of the easiest platforms we’ve ever rolled out. It was up and running with minimal friction, which allowed us to immediately begin improving our workflows and responsiveness.
We especially appreciate the automated scripting features, which make onboarding new devices a breeze. It’s a huge time-saver and ensures consistency across our deployments. The OS service monitoring is another standout. The ability to automatically detect and install missing security tools or other critical components means fewer gaps and faster remediation - crucial for maintaining client trust.
Integrations with SentinelOne and CrowdStrike are seamless and reliable, giving us full visibility into endpoint security without additional overhead.
I can’t say enough about NinjaOne’s customer service—it’s truly top-tier. The team is responsive, knowledgeable, and always willing to go the extra mile to ensure we’re successful.
Simply put, NinjaOne delivers on all fronts. It’s a powerhouse RMM that helps us work smarter, respond faster, and scale confidently.
What do you dislike about the product?
If I had to name a shortcoming, it would be in reporting customization. The built-in reports cover the essentials well, but advanced, tailored reporting is more limited than we’d like—especially when trying to align output with specific client needs or compliance standards. Additionally, we’d love to see the topology data from the network monitoring system integrated directly into reporting. The ability to visualize and export network structures would provide powerful documentation and planning tools. Another feature on our wish list is a Microsoft 365 admin integration, particularly for Exchange Online. Giving help desk technicians the ability to manage mailboxes, permissions, and policies directly from NinjaOne would be a huge time-saver and bring even more value to an already strong platform.
What problems is the product solving and how is that benefiting you?
NinjaOne has solved several key challenges for us at IT Architeks, streamlining our operations and enhancing service delivery. By consolidating endpoint, patch, and network management into a single platform, we’ve eliminated the inefficiencies and blind spots caused by juggling multiple tools. Automated scripting has transformed our device onboarding process - what used to be manual and inconsistent is now fast, standardized, and scalable. Service monitoring has added another layer of protection, automatically detecting and resolving issues like missing security software before they become real problems. Patch management is now centralized and reliable, drastically improving our compliance and reducing vulnerabilities. Integration with SentinelOne and CrowdStrike gives us complete visibility into endpoint security, all from within the NinjaOne console.
A Step Above D@tto
What do you like best about the product?
I use NinjaOne every day as a core component of my support team. It has been extremely easy to integrate the platform into our daily device management. It's easy-to-understand consumption billing also helped. Customer support has been excellent the few times I've had to reach out.
What do you dislike about the product?
MDM for iOS devices has been hit or miss. The setup was not the best, and it's integration into the platform is not quite there.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the one pane of glass I need to manage my clients devices in an organized and modern UI.
Streamlined IT Management with NinjaOne: A Game-Changer
What do you like best about the product?
NinjaOne stands out for its remote monitoring and management (RMM) capabilities, which provide IT teams with real-time visibility and control across their networks. Its automated patch management ensures devices stay updated and secure without manual intervention. The endpoint management feature is also a strong point, allowing IT teams to efficiently manage and secure all connected devices. Additionally, its backup and disaster recovery solutions help protect critical data from unexpected failures or cyber threats.
If you're looking for a streamlined IT management tool, NinjaOne offers a solid mix of automation, security, and ease of use.
If you're looking for a streamlined IT management tool, NinjaOne offers a solid mix of automation, security, and ease of use.
What do you dislike about the product?
Limited Reporting Customization – the reporting features restrictive and wish for more flexibility in data visualization and customization.
Ticketing System Needs Work – The built-in ticketing system doesn’t meet the needs, particularly those looking for more advanced time management and workflow automation
Ticketing System Needs Work – The built-in ticketing system doesn’t meet the needs, particularly those looking for more advanced time management and workflow automation
What problems is the product solving and how is that benefiting you?
Remote Monitoring & Management (RMM) – IT teams get real-time visibility and control over devices, reducing downtime and improving efficiency.
Automated Patch Management – Ensures devices stay secure and up-to-date without manual intervention, minimizing vulnerabilities
Automated Patch Management – Ensures devices stay secure and up-to-date without manual intervention, minimizing vulnerabilities
Excellent product
What do you like best about the product?
I love how it easy ninja makes it to manage our endpoints. From updates to running scripts to remote control, everything is quite seamless.
What do you dislike about the product?
Haven't found any problems with the product so far.
What problems is the product solving and how is that benefiting you?
Ninja solves the problem of having to use multiple softwares to achieve different goals. It's nice having them all in one place.
Simple, powerful and up to date!
What do you like best about the product?
NinjaOne helps to easily manage multiple endpoints in a single pane of glass. The scripting, api and other features help make solving problems for customers a simple task. The way devices are segregated by organization with the abilities to modify policies for each organization/devices makes NinjaOne great for setting up each environment in it's own way. The NinjaOne support team is also fantastic. The monthly meetings to go over new features and ask the customers about what they want to see really shows the NinjaOne team cares about it's customers.
What do you dislike about the product?
There isn't really much to dislike about NinjaOne... I have nothing else to say.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to easily separate different clients by organization and each organization can have different locations. This allows us to easily manage and find specific machines in our environment. The scripting in NinjaOne is also great as it allows us to mass deploy scripts to machines.
software that saves you valuable time
What do you like best about the product?
NinjaOne has improved our patch management and windows update processes. Since implementing it, in person support cases have dropped by about 70%. Tasks that used to require manual intervention are now done using the NinjaOne scripts.
Deployment was straightforward across all our devices. The remote support software is reliable and responsive built into the agent making it easy for remote assistance. The dashboard is user friendly and provides real time visibility into devices like ones that are failing to install software or windows updates.
In several cases, I've been able to remotely resolve issues by uninstalling software and clearing windows update cache on those devices that were tag red. NinjaOne will become more powerful in your organization once you start leveraging PowerShell scripts from NinjaOne or custom ones you write.
You also get a look of useful information about a device that would be difficult to get in the dashboard.
I've been to add more PowerShell scripts to automate a few tasks.
With the help AI I have been able to implement more PowerShell scripts into NinjaOne for more automation.
Their customer support is pretty good, but I have not had to really use them since they have a very good on boarding process and well its software for tech people, so we figure it out. I use their software all the time and I think it is very easy to integrate into your workflow.
Ninja is really good at implementing new features and seem to always be improving their software.
Deployment was straightforward across all our devices. The remote support software is reliable and responsive built into the agent making it easy for remote assistance. The dashboard is user friendly and provides real time visibility into devices like ones that are failing to install software or windows updates.
In several cases, I've been able to remotely resolve issues by uninstalling software and clearing windows update cache on those devices that were tag red. NinjaOne will become more powerful in your organization once you start leveraging PowerShell scripts from NinjaOne or custom ones you write.
You also get a look of useful information about a device that would be difficult to get in the dashboard.
I've been to add more PowerShell scripts to automate a few tasks.
With the help AI I have been able to implement more PowerShell scripts into NinjaOne for more automation.
Their customer support is pretty good, but I have not had to really use them since they have a very good on boarding process and well its software for tech people, so we figure it out. I use their software all the time and I think it is very easy to integrate into your workflow.
Ninja is really good at implementing new features and seem to always be improving their software.
What do you dislike about the product?
I don't like that you can overside policy settings on a device level. I like to keep it all the same.
What problems is the product solving and how is that benefiting you?
Securing our devices, software management, patching the OS, and scripting automation.
Ninja is best business wise, still need some improvements
What do you like best about the product?
Ninja is great for a msp not following the how to be an msp for dummies playbook. No long term contracts, lots of options. There are a lot of included features in this software for the money
What do you dislike about the product?
Sometimes they have stupid glitches that shouldn't occur, however they are always adding more features. Getting ahold of sales/account reps can be hard as for the life of me they dont have their phone numebrs in their signatures.
What problems is the product solving and how is that benefiting you?
MSP remote monitoring and patching
Excellent product and very responsive account management
What do you like best about the product?
The simplicity of the interface and the ease of navigation within the application. It was a seamless experience to transition over to using NinjaOne and I am glad I did it. Have tested the MDM and started to use the Server Back up services as well and find them easy to both deploy and manage.
What do you dislike about the product?
Haven't found anything I dislike about the product
What problems is the product solving and how is that benefiting you?
Simplifies my ability to manage devices within my customer environments. Easy of deployment and user friendly, intuitive UI makes management a breeze.
I have and will recommend it again!
What do you like best about the product?
Ease of use, use of space in web design, intuitive design and presentation of information are all absolutely top notch! Any Feature we've wanted in Ninja has been added in some way (most recently notes/documentation) and many I didn't even know I would use constantly were put in there far before (remote Terminal is incredible!)
What do you dislike about the product?
Uninstalls can get a little sketchy. We recently migrated and uninstalling Ninja one old machines to install on new ones got difficult at times and required manual intervention. Altogether easy enough to handle, but when the issue happens many times over many PCs it compounds.
What problems is the product solving and how is that benefiting you?
It is basically out home base for all operations, so there are fewer problems it doesn't solve than the ones it does. Ticketing, remote management, reporting, patch management, AV, Remote troubleshooting are all things I use Ninja for on a daily basis.
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