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Swiss Army Knife for IT needs
What do you like best about the product?
The best part is the adaptability for use on any issue. Once a device is added to Ninja, it gives excellent detail on device information and is easily accessible.
Support is easily accessible and responsive to issues when needed. Using the chat feature helps with resolving client issues while remotely connected to a device.
Support is easily accessible and responsive to issues when needed. Using the chat feature helps with resolving client issues while remotely connected to a device.
What do you dislike about the product?
Removing the software can become painful if not done correctly.
Adding too many attachments in tickets can cause issues.
Adding too many attachments in tickets can cause issues.
What problems is the product solving and how is that benefiting you?
Catering to different partners and their individual IT needs.
The most seamless patching experience I have ever had!
What do you like best about the product?
The patching system of NinjaOne is by far the best service I have ever used. The interface is user friendly, everything is easily visible, and it has saved hours of production time by making patching so simple to navigate. System implementation was seamless, customer support is always fast and responsive, and the system is a part of our daily routine use.
What do you dislike about the product?
Nearly everything is perfect, with the only wish being that the reporting feature is missing just a little bit more to be as perfect as the rest of the features offered.
What problems is the product solving and how is that benefiting you?
The patching of NinjaOne is allowing us to make it fast and simple to keep all devices in our environment up to date.
Easy to use and works well
What do you like best about the product?
Straight forward, intuitive interface. Organized and effective system that delivers results with complexity or issues.
What do you dislike about the product?
More robust logging. Ability to deploy large packages more easily. Granular policies per organization, e.g. need multiple server policies do deploy different update schedules to ensure system uptime.
What problems is the product solving and how is that benefiting you?
Small team, limited resources, but still able to ensure all endpoints are updated and well-managed.
Ninja makes system management a breeze.
What do you like best about the product?
The dashboard. It gives a great overview of systems that need attention in order of severity and serves as a good general view of what is going on in our systems. The clean interface and easy to use navigation is what I appreciate most. The amount of other service Intergrations is nice as well, since a lot of the apps overlap in usefulness.
What do you dislike about the product?
Least useful for my organization would probably be the NinjaOne MDM for Android app, since we don't manage any android devices at this time.
What problems is the product solving and how is that benefiting you?
It solved the problem of asset management mostly, it helps us quickly and efficiently search for specific systems based on whatever information we have available to use, whether that is organization, PC name, or the user's login.
Ninja has been a massive help in managing and maintaining our Windows devices
What do you like best about the product?
A new feature we have been using is the warranty integration feature that lets us see when the warranty starts/stops. This has been a huge help with our replacement project
What do you dislike about the product?
Their support is still fantastic and has been able to resolve any issues we throw at them
What problems is the product solving and how is that benefiting you?
The biggest problem it solved was Windows patches
Ninja is a very good tool!
What do you like best about the product?
It installs very quickly, our previous rmm took roughly a half an our to install and be usable. Whereas Ninja takes only a minute or two.
What do you dislike about the product?
Occasianly a device will become unreachable and will only become reachable if the ninja agent is reinstalled.
What problems is the product solving and how is that benefiting you?
Consolidation of our backup and rmm tools, and now potenial our crm as well.
Best RMM I have ever used!
What do you like best about the product?
From setup to deployment to support, NinjaOne has been top notch. Setup is very straightforward, deployment was extremely easy even without an existing system to deploy eith, and support since go-live has been extremely responsive anytime I have had to reach out to them.
What do you dislike about the product?
I wish I could customize my displayed fields a bit more than I can at present.
What problems is the product solving and how is that benefiting you?
NinjaOne makes pushing automations to our endpoints all across the globe easy and straightforward. Better than any other system I have used.
The most powerful tool in the toolbelt
What do you like best about the product?
NinjaOne offers exceptional flexibility, enabling me to perform nearly any task required within my IT environment. The platform provides clear and detailed visibility into key system metrics, which greatly enhances monitoring and decision-making. Its cost efficiency makes it a valuable solution for organizations seeking robust capabilities without excessive expense. Additionally, the product is consistently evolving through regular updates and feature enhancements, demonstrating a strong commitment to continuous improvement.
What do you dislike about the product?
While NinjaOne performs reliably in most scenarios, certain third-party updates can occasionally fail to complete as expected. This issue is reportedly being addressed in an upcoming release. Additionally, the inability to cancel a task once it has started can be problematic in specific situations, and adding this functionality would enhance overall usability. The platform also offers limited feature support for macOS and Linux compared to its Windows capabilities, which may affect organizations with diverse environments.
What problems is the product solving and how is that benefiting you?
NinjaOne immediately exceeded its value from the start of our rollout. Initially adopted to replace a limited patching platform, it quickly became our all-in-one solution for IT support. Remote support and troubleshooting are now significantly more efficient, and the ability to access critical device information without disrupting end users has been a major improvement for both IT and staff. Additionally, the built-in remote support tool rivals leading third-party solutions, proving to be an essential resource in our day-to-day operations.
NinjaOne has been a game-changer. Streamlining our IT operations
What do you like best about the product?
NinjaOne has been a breath of fresh air—easy to onboard, incredibly responsive, and it gives us the visibility and control we need to keep everything running smoothly. What really stands out is how much time it saves us day-to-day. It just works, and that reliability lets us focus on growing the business instead of chasing IT issues. Customer support is excellent.
What do you dislike about the product?
Limited Features: Some tools like ticketing and asset management are basic or missing.
Pricey for Small Teams: Costs can add up as you scale.
Pricey for Small Teams: Costs can add up as you scale.
What problems is the product solving and how is that benefiting you?
NinjaOne has streamlined our IT operations by simplifying endpoint management, automating patching, and improving visibility. It replaced our previous tools without disruption and immediately boosted efficiency. The platform reduced manual tasks, cut costs, and helped our team focus on higher-value work. Onboarding was smooth, and their support has been proactive and helpful.
NinjaOne has an adaptive product that addresses our needs well
What do you like best about the product?
As a cloud hosted solution, NinjaOne has been easy to learn and is very responsive
What do you dislike about the product?
We would like to see more reporting regarding changes in the number of devices assigned to clients over time.
What problems is the product solving and how is that benefiting you?
The included features and integrations available within NinjaOne, along with the fact that it is cloud hosted, combined with its low cost to make it a no brainer for our team.
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