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NinjaOne - excellent addition to our MSP Arsenal
What do you like best about the product?
Ease of management, efficiency. Stability and reliability of all App integrations. Excellent support and responsiveness. All staff and support engineers excellent to work with.
What do you dislike about the product?
Availability of Ninja Documentation within the mobile app would be a excellent addition
What problems is the product solving and how is that benefiting you?
Integrates all of our MSP Needs into one. Safe and secure reputation
Simple, but great
What do you like best about the product?
The patching is definitely a big plus for me. One other aspect that is helpful on a daily basis would be running scripts / cmd's in a user's session
What do you dislike about the product?
It is limited in functionality compared to Labtech, but that was simply an overly complex workhorse. Aside from that, their proprietary remote control software is leagues behind ConnectWise ScreenConnect still -- but they constantly improve which is great!
What problems is the product solving and how is that benefiting you?
Ninja solves our patching issues first and foremost. Coming from Labtech that was definitely a weak point. They also provide an easy to use interface for managing hundreds of devices without hassle.
NinjaOne made life easier!
What do you like best about the product?
The automated 3pp and OS patching reduced our workload. Prepping devices is fast and easy. The customer support and documentation have been wonderful. Scheduling updates makes this product a set-it-and-forget-it experience. The IT teams use the remote access feature every day.
What do you dislike about the product?
The user interface could still use some help.
What problems is the product solving and how is that benefiting you?
Our devices are staying up to date with little to no interaction. The automation is saving us a ton of time.
The swiss army knive of IT user/endpoint management.
What do you like best about the product?
Ninja is adaptable and autonomous, setting everything up has been a breeze since adopting NinjaRMM. Along with a accommodating support structure and unlimited training/technical sessions you cant go wrong.
I love that the intergrations are forever expanding and we're getting community driven updates regularly.
I love that the intergrations are forever expanding and we're getting community driven updates regularly.
What do you dislike about the product?
The ticketing system leaves something to be desired, however having said that the Ninja team are making significant strides in improving the system and I hope I can retract this statement soon.
What problems is the product solving and how is that benefiting you?
Ninja is leveraging automation across our entire tennant to keep repetitive tasks to a minimum.
I was looking for a centralized solution for the various IT tasks we perform, NinjaOne offers it!
What do you like best about the product?
- Quick and complete inventory of machines in the network.
- Simplicity in its configuration.
- Easy daily use.
- Number of important features for all basic IT tasks.
- Simplicity in its configuration.
- Easy daily use.
- Number of important features for all basic IT tasks.
What do you dislike about the product?
- Authentication for users.
- Some lack of customization of the dashboard and certain tabs.
- Some lack of customization of the dashboard and certain tabs.
What problems is the product solving and how is that benefiting you?
Problems regarding the operating system.
Simple, Fast, and Reliable RMM Platform
What do you like best about the product?
NinjaOne has been a game-changer for our IT operations. The platform is incredibly intuitive, making onboarding and daily use smooth and efficient. Remote monitoring and patch management are fast and reliable, and the integration options are solid. Support is responsive and knowledgeable. If you're looking for a lightweight but powerful RMM solution, NinjaOne is a top choice.
What do you dislike about the product?
Nothing, there are no downsides. It just works.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us streamline endpoint management, automate patching, and monitor systems remotely—all from a single dashboard. This has significantly reduced the time we spend on routine IT tasks and improved our response time to issues. The ability to proactively manage devices and ensure systems stay secure and up to date has improved both our efficiency and overall service quality.
Strong Features Undermined by Weak Remote Capabilities
What do you like best about the product?
Ninja reports are well-designed, and all the details I need are usually there. I also like the dashboard and device modules—the features are useful and well-organized.
Support replies to tickets quickly, even if the responses aren't always helpful.
Support replies to tickets quickly, even if the responses aren't always helpful.
What do you dislike about the product?
The Ninja Remote tool is unreliable—we often can’t connect to servers or devices.
Support responses are usually unhelpful and include generic documentation links that don’t address the issue.
It’s frustrating to be bounced between Solution Engineers and Support with no clear ownership.
We had to switch clients from end users to technicians just to use Splashtop, which is unprofessional and defeats the purpose of having a remote tool.
We've experienced repeated issues with Windows patching—some client devices turned blue (BSOD) after updates.
We had to completely disable Windows patch updates for affected clients and still keep them off, as we can't risk this happening again.
Support responses are usually unhelpful and include generic documentation links that don’t address the issue.
It’s frustrating to be bounced between Solution Engineers and Support with no clear ownership.
We had to switch clients from end users to technicians just to use Splashtop, which is unprofessional and defeats the purpose of having a remote tool.
We've experienced repeated issues with Windows patching—some client devices turned blue (BSOD) after updates.
We had to completely disable Windows patch updates for affected clients and still keep them off, as we can't risk this happening again.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us centrally manage client devices, automate monitoring, and streamline routine tasks like software deployment and patching. Scheduled reports make it easy to keep clients informed, and the documentation and asset visibility improve our team’s efficiency. Overall, it saves us time and helps deliver better service.
neutral experience with some issues and poor support
What do you like best about the product?
Easy interface to learn, easy to add automations, ease of integration
What do you dislike about the product?
Poor Support, bad ninja Remote tool, you can't add access rights based on locations and sites
What problems is the product solving and how is that benefiting you?
Remote monitoring tool for endpoints that make it easy to access devices and servers but has problems and unstable remote tool called ninja remote
The technician Ninja life
What do you like best about the product?
We have been using Ninja for about 5 years now. The fact that is cloud based makes it easy to access and yet it feels secure enough for it to be trusted. The speed of the development is awesome, hope it always stays like that.
What do you dislike about the product?
The overview could have been better and more customizable so it better fits our needs. Also, the ability to have auto maintenance while patching would have been a big plus but i heard this is in the works.
What problems is the product solving and how is that benefiting you?
Central management and overview. Patching and security.
Amazing tool to use and access
What do you like best about the product?
Simple, Modern Interface, Fast and Lightweight Agent, Easy Automation and Scripting,
What do you dislike about the product?
No Built-In Ticketing System, will be better to be added
What problems is the product solving and how is that benefiting you?
Problem: Time-Consuming Manual IT Tasks
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