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Finally, an RMM with a UI that feels as professional as our service.
What do you like best about the product?
NinjaOne's profile management is awesome. We're able to define a generic policy that all our company-specific policies inherit from. This gives us multiple locations where we can make changes that are across all of our users, for just an organization or a single machine. This has been a huge time saver when it comes to things like patch and software management. The scripting engine is also a huge time saver. By leveraging WinGet, we're able to keep a wide range of our users applications up-to-date (and no pop-ups for the users).
What do you dislike about the product?
Again, the one core feature that we're missing is the ability to back up hardware devices like NAS's. We currently have to leverage BackBlaze for this.
What problems is the product solving and how is that benefiting you?
NinjaOne is playing a key role in centralizing our endpoint management, giving us greater visibility and control across our client environments. Additionally, its integrations are unlocking access to valuable software solutions like SentinelOne — tools we might not have been able to leverage as effectively on our own. It’s helping us elevate both our operational efficiency and our security offerings.
Owner
What do you like best about the product?
Remote management and monitoring are effective at scale. The ability to have clients leverage the tool for remote access is a definite plus.
Most recently Shain V gave great support as we migrated a new client.
Most recently Shain V gave great support as we migrated a new client.
What do you dislike about the product?
Looking forward to MDM coming out with more features to support the current cost.
What problems is the product solving and how is that benefiting you?
Primarily remote support and patch management.
Ideal RMM Tool for any organisation
What do you like best about the product?
It is very adaptable, intuitive and autonomous. Easy to use and comes with great integrations.
Customer support is very goog and account management has been excellent.
Customer support is very goog and account management has been excellent.
What do you dislike about the product?
We have not implemented the ticketing system as it still needs a bit of development.
What problems is the product solving and how is that benefiting you?
remote connections
Asset Management
End Point management
Asset Management
End Point management
Easy to use IT management solution
What do you like best about the product?
Ninjaone is intuitive and straightforward, making it easy to navigate. The remote management features are great! My staff can troubleshoot devices without being physically present, which has cut our response times dramatically. Their support team is always quick to help when needed. NinjaOne has streamlined everything we do.
What do you dislike about the product?
Initial setup for MDM took longer than expected, but this is not Ninjaone's fault as there is not an easy automatic process for my organization's mobility devices.
What problems is the product solving and how is that benefiting you?
MDM and RMM
20 years as a MSP, very happy with Ninja
What do you like best about the product?
It is easy to use and has good support. It comes with a remote that we can assign to a customer or end user.
In 20 years, I've used every RMM tool on the market. This company is excellent for caring for its customers, especially those of us who have been around since the start.
In 20 years, I've used every RMM tool on the market. This company is excellent for caring for its customers, especially those of us who have been around since the start.
What do you dislike about the product?
There is not much to dislike. A few features could be improved with automation between Ninja documentation and PowerShell. It would be nice to improve built-in monitoring for features such as Dell DRAC and Veeam backup.
Fix the integration with S1, where it stops syncing every few days and needs reset. There’s not much to dislike. A few features could be enhanced through automation between Ninja documentation and PowerShell. Improving the built-in monitoring for features such as Dell DRAC and Veeam Backup would be beneficial.
Please fix the integration with S1, as it stops syncing every few days and requires a reset.
Fix the integration with S1, where it stops syncing every few days and needs reset. There’s not much to dislike. A few features could be enhanced through automation between Ninja documentation and PowerShell. Improving the built-in monitoring for features such as Dell DRAC and Veeam Backup would be beneficial.
Please fix the integration with S1, as it stops syncing every few days and requires a reset.
What problems is the product solving and how is that benefiting you?
Daily policy automation, patch management and alerting
Always responsive to our needs
What do you like best about the product?
Our account manager is always responsive and is very knowledgeable about the product offerings to help me sell to our customers.
It is easy to log into and look up customer info quickly. I use it everyday to resolve customer issues.
It is easy to log into and look up customer info quickly. I use it everyday to resolve customer issues.
What do you dislike about the product?
I utilize custom monthly reporting, and it often doesn't report accurate information for all of my devices. Making an automated process, a manual one due to having to go back and double check information.
What problems is the product solving and how is that benefiting you?
Customer information gathering and selling.
Was great in the beginning but has since been lacking in innovation and support.
What do you like best about the product?
Easy navigation, very nice dashboards and clean appearance
What do you dislike about the product?
Integration, automation and scripting. I expected this to get better but seems to have stagnated.
What problems is the product solving and how is that benefiting you?
It is a clean, easy to learn RMM. This helps by letting my techs spend time assisting clients instead of hours learning the tool.
Solid product with good customer support
What do you like best about the product?
Easy visibility into the health and status of your devices. Ability to immediately take action on any number of your devices. Support for all major OSes, including Linux. Reliable remote support tool built into the UEM. Fast customer support. They take feedback seriously and you will likely see your suggestions implemented in the product.
What do you dislike about the product?
Some of the newer features can come out needing a bit of polish. It would be nice if they had built-in support for more antivirus platforms. While they haven't gone as overboard as some companies pushing unfinished AI features onto the platform, there is still some of that.
What problems is the product solving and how is that benefiting you?
Remote management, backup of critical systems, automated patching and maintenance, network monitoring, asset management.
Love Ninja
What do you like best about the product?
Very Responsive.
Intuitive
Very User Friendly interface.
Does its job well and Love the Dashboard.
Quick response from Customer Support.
Intuitive
Very User Friendly interface.
Does its job well and Love the Dashboard.
Quick response from Customer Support.
What do you dislike about the product?
Currently Have none. Love the application very much.
What problems is the product solving and how is that benefiting you?
Helps to assist with the Patch management of our servers.
Great tool for endpoint management and reporting
What do you like best about the product?
We needed a new RMM tool to help us automate tasks, maintain inventory, and ensure devices had all our necessary apps on them. After reviewing a dozen RMM tools, we decided on NinjaOne and have been very happy with our decision.
Policies are very powerful, being able to specify different apps required by policy saves a ton of time. The integrated warranty status for devices is very helpful with lifecycle management.
We use powershell scripts a lot to configure devices, and the logging for these is very nice. Custom fields are very powerful. Being able to access those from a script is a favourite feature.
We're very happy with Ninja and will look at some of their other offerings like Helpdesk and backups when existing contracts expire.
Policies are very powerful, being able to specify different apps required by policy saves a ton of time. The integrated warranty status for devices is very helpful with lifecycle management.
We use powershell scripts a lot to configure devices, and the logging for these is very nice. Custom fields are very powerful. Being able to access those from a script is a favourite feature.
We're very happy with Ninja and will look at some of their other offerings like Helpdesk and backups when existing contracts expire.
What do you dislike about the product?
There really isn't any pain points we've run into yet. One nice thing would be if the tray icon could be configured per policy instead of just per company. We'd like to be able to assign some quick actions for users based on their policy.
What problems is the product solving and how is that benefiting you?
Being able to ensure all our devices meet our policy requirements, like having the required software installed, helps us a lot. The remote support (screen share) works great, and the recently released background remote support feature makes it easy to get at things like event logs or change a system setting without interrupting the user.
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