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I love the remote access
What do you like best about the product?
OS Patching can be done with ease. I also like how well the remote access works.
What do you dislike about the product?
I wish some features were not limited on macOS
What problems is the product solving and how is that benefiting you?
Patching all Windows machines on our campus
Efficient and easy to use
What do you like best about the product?
I enjoy the health tracking of companies as well as the backup features Ninja has to offer.
What do you dislike about the product?
I would like to see improvement on the 2fa system for not needing to provide a code every time logging in and not being kicked out so quickly.
What problems is the product solving and how is that benefiting you?
The Ninja backup system is easy to utilize, as well as it's fast to check backups and restore data if needed. I also enjoy how we can use the system to run updates or scripts for endpoints without needing to connect to a user's machine and disrupt their system. The organization of the companies and the installation is easy as well.
Use Ninja One for our desktop/laptop side and our server side.
What do you like best about the product?
The ease of use with keeping our desktop/laptop systems up to date on updates, vulnerabilities and security patching.
What do you dislike about the product?
It needs a few more features for timed reboots and better reporting. Speaking more on the server side, but need more control on the server side.
What problems is the product solving and how is that benefiting you?
Keeping us consistent and up to date on our end user environment with Laptops and Desktops
It just works
What do you like best about the product?
The remote connection is always fast and stable. Patch management is reliable and easy to set up.
What do you dislike about the product?
The ticketing is somewhat clunky but it does the job.
What problems is the product solving and how is that benefiting you?
We often need to remotely install software on user computers and ninja makes it a breeze.
NinjaOne A Review
What do you like best about the product?
Functionality, ease of use, the number of features it offers, and it is easy to integrate and configure. I use it daily, making life 10x easier for fixing issues remotely and ensuring all my endpoints are healthy.
What do you dislike about the product?
Sometimes when I load in an exe to install it won't go through.
What problems is the product solving and how is that benefiting you?
We have several remote sites so it greatly helps me to help other people in those locations when needed. It also helps me during patching cycles and mass software updates. When we need to move to the latest version of a software it allows me to deploy them in one big sweep as opposed to going from machine to machine.
Ninja Review
What do you like best about the product?
Being able to manage many different challenges in one space effectively.
What do you dislike about the product?
Certain roadmap items taking longer than expected to release.
What problems is the product solving and how is that benefiting you?
The biggest reason we switched to Ninja was WSUS wasn't cutting it for how big our company was. It helped our IT department centralize our point of contact to an end user's workstation.
Intuitive
What do you like best about the product?
The application is intuitive interface and easily integrated with other systems.
What do you dislike about the product?
The backup processes tend to fail on specific devices.
What problems is the product solving and how is that benefiting you?
Prior to using Ninja One, we lacked the ability to monitor all our network devices from a single interface. Checking network status required logging into a separate application and using a different dashboard. We also, had limited flexibility in scheduling patch policies across different levels. With Ninja One, we can now manage and monitor all devices and network activity from one centralized dashboard. It allows us to schedule patch policies by organization or by individual device, offering greater control. Additionally, we can access the registry as needed-- without causing disruption to our clients.
NinjaOne Review
What do you like best about the product?
It give us the ability to perform patch management and remote capabilities.
What do you dislike about the product?
The reporting could be improved with search and detail filters on system inventory.
What problems is the product solving and how is that benefiting you?
Patch management and remote support
Great Product for Co-Managed and MSP Helpdesks. Great additions with NinjaOne Backup.
What do you like best about the product?
Easy to use, great features, and integration. Love the Open Door webinars and the update announcements and webinars. They are a great company to work with, and their support has been excellent.
What do you dislike about the product?
Ninja Remote needs a few more options, but release 11 will answer those issues.
What problems is the product solving and how is that benefiting you?
Moving away from Automate because NinjaOne was so much easier to give control to our customers and much better reporting. It also has Software Patching which we needed for our customers.
Amazing account Rep for Ninja products & services
What do you like best about the product?
Documentation, training and certification. An account rep to help and guide through the process.
What do you dislike about the product?
Remote help desk can be better. The account rep is amazing however had some trouble with the remote help desk.
What problems is the product solving and how is that benefiting you?
Helps with remote management of the endpoints.
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