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Ninja One Experience
What do you like best about the product?
As an administrator, I’ve found NinjaOne to be a reliable and intuitive platform that has significantly improved our IT management processes. From patch management and remote monitoring to scripting and automation, it has streamlined many of our day-to-day operations.
The interface is user-friendly, support has always been responsive, and the feature set continues to grow in a way that genuinely adds value.
The interface is user-friendly, support has always been responsive, and the feature set continues to grow in a way that genuinely adds value.
What do you dislike about the product?
Although patch management works well overall, support for third-party applications outside of the common ones could be expanded.
What problems is the product solving and how is that benefiting you?
NinjaOne has significantly simplified and centralized our IT management tasks. We use it primarily for remote monitoring and management, patching, and automation across a hybrid environment. Before NinjaOne, tasks like deploying updates, monitoring system health, and troubleshooting required multiple tools and manual effort. Now, everything is in one platform, which has greatly reduced downtime and response time.
The automation and scripting features help us proactively address issues before they impact users, and patch management ensures systems stay secure and compliant. Remote access is fast and reliable, which is especially useful for supporting users in different locations without needing additional software.
Overall, Ninja One saves time, improves visibility into our IT environment, and lets us manage endpoints more efficiently with a small team.
The automation and scripting features help us proactively address issues before they impact users, and patch management ensures systems stay secure and compliant. Remote access is fast and reliable, which is especially useful for supporting users in different locations without needing additional software.
Overall, Ninja One saves time, improves visibility into our IT environment, and lets us manage endpoints more efficiently with a small team.
NinjaOne review
What do you like best about the product?
Simple dashboard, easy to find things, different products and pricing. easy and fast to implement, customer support is very good.
What do you dislike about the product?
The ticketing system needs to improve. I like the idea but it doesn't work well in the app to get notified. I stopped telling my clients to use it as i wasn't getting any alerts for emergencies.
What problems is the product solving and how is that benefiting you?
Priced right to offer my clients, ease of use to remote into clients systems, Offsite cloud backup works very well, catches bugs pretty quickly with their managed Anti-virus
NinjaOne Great all in one RMM Platform
What do you like best about the product?
Ease of use, nice platform, great remote features
What do you dislike about the product?
Needs more integration for Malware / Antivirus platforms, particularly VIPRE endpoint security, but I can see why they wont do it. As VIPRE has there own patch management platform
What problems is the product solving and how is that benefiting you?
Consolidating everything into one platform
Lightweight, reliable, and built with MSPs in mind
What do you like best about the product?
It’s fast, intuitive, and doesn’t feel overengineered. Remote access, patching, and backups are all easy to configure and maintain. The platform is stable and efficient, and support has been excellent when needed. Our account manager has also been a strong resource and genuinely helpful.
What do you dislike about the product?
The biggest downside is the limited macOS support. We still need to run Addigy for proper Apple Business Manager integration, automated enrollment, and full control over configuration profiles on Mac devices. Ninja covers the basics on Mac, but deeper support is still missing.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us stay on top of endpoint management without wasting time. Tasks like patching, remote access, and backups are handled smoothly, with fewer issues than we had on our previous platform. It reduces friction in day-to-day operations and gives us confidence that devices are being monitored and protected properly. The time saved lets us focus more on supporting clients and less on babysitting tools.
excellent company to work with
What do you like best about the product?
The best thing about NinjaOne is its intuitive interface and powerful automation capabilities, which streamline IT management and save time. The remote monitoring and management (RMM) features are especially useful for maintaining efficiency across endpoints.
What do you dislike about the product?
While NinjaOne is a powerful RMM tool, some users report disliking:
Complex UI: The interface can feel cluttered and overwhelming for new users.
Limited reporting: Custom reporting options are sometimes restrictive.
Pricing: Costs can add up quickly for smaller teams.
Learning curve: Advanced features require significant training to master.
These drawbacks vary based on user needs and experience levels.
Complex UI: The interface can feel cluttered and overwhelming for new users.
Limited reporting: Custom reporting options are sometimes restrictive.
Pricing: Costs can add up quickly for smaller teams.
Learning curve: Advanced features require significant training to master.
These drawbacks vary based on user needs and experience levels.
What problems is the product solving and how is that benefiting you?
NinjaOne solves IT management challenges by offering a unified platform for endpoint monitoring, patch management, and remote access. This benefits me by streamlining IT operations, improving efficiency, and reducing manual tasks—allowing me to focus on strategic initiatives rather than routine maintenance.
Making the move to Ninja
What do you like best about the product?
Everything is laid out very cleanly - it's very easy to find / use the functions you want. The move over from a competitor was simple, quick and required very little time on our part. Working with the support / sales team at Ninja has been similarly smooth and enjoyable - great people with a real understanding of the MSP community.
What do you dislike about the product?
It could only be better if it was free. It's not free.
What problems is the product solving and how is that benefiting you?
We don't work with clients that don't have Ninja installed and because Ninja integrates so well with our PSA, trouble tickets flow in and resolutions / billing flow out. Super smooth.
Exactly the tools we needed
What do you like best about the product?
Intuitive and easy to configure. Deploys quickly and is very customizable. Remote access is smooth and updates push quickly. TCO is low given the number of tools and features available. We use it daily, its become a trusted, go to source to help stay on top of patch management and keeping us within compliance.
What do you dislike about the product?
More insight as to why some updates fail would be helpful.
What problems is the product solving and how is that benefiting you?
Maintaining patch management and compliance within a HIPAA regulated environment was nearly a full time job in and of itself. NinjaOne has dramatically simplified the process through automation and reporting.
We struggled to find a decent RMM over the years as a small MSP
What do you like best about the product?
It's not Connectwise. We were a small MSP a long time back before they were even known as Ninjaone and suffered some predatory contract from Connectwise as we were trying to grow. It was a breath of fresh air, Ninja was new at the time, but their support and sales were responsive. Very easy to use, and get started. We were in early so I was able to talk to the development team, though they still humor me nowadays on recommendations I have. Their pace of upgrades and new features was also highly impressive. Very little downtime. We live and die by it at this point.
Also their pricing is extremely fair, and I've had no surprises
Also their pricing is extremely fair, and I've had no surprises
What do you dislike about the product?
Given what's out there, I can't really see any major downsides. There's some integrations I'd like to see, but I can't really lay that on them since they have the API's to allow it and they aren't exactly unknown or small now.
What problems is the product solving and how is that benefiting you?
Monitoring, easy remote access, scripting/automation, integration, labeling/asset tracking.
Awesome tool for our MSP that's been growing with us!
What do you like best about the product?
We've been working with them from the beginning. At the time, they were an RMM-only solution and it was our first RMM as an MSP. Since then, we've been able to grow together and I can see ourselves do so for the foreseable future.
What do you dislike about the product?
They seem to have grown very fast and I've seen the quality of tech support go down, and response time go up.
What problems is the product solving and how is that benefiting you?
Centralizing all the devices that we manage under one pane of glass and minimizing the number of tools we have to use to get our job done efficiently.
Best all around RMM / MDM Solution for small business
What do you like best about the product?
I like the fact that you have a dedicated Rep, but also the fact that they dont treat you different because you are a small business
What do you dislike about the product?
This does not apply to me as any problems ive faced have been resolved in a timely manner
What problems is the product solving and how is that benefiting you?
The problems they are solving for me is ease of use to aid an end user with my clients, able to push updates remotely, and as of recently, being able to use MDM in a new deployement.
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