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Eyes and ears inside the environment.
What do you like best about the product?
Almost one pane of glass for software we use on our clients sites. Helpful with supporting clients without interruption.
What do you dislike about the product?
SNMP is far still needs some work with discovery and templates, the remote application is tied into Ninja one agent so if agent is blocked so is remote.
What problems is the product solving and how is that benefiting you?
Helps with keeping the environment up to date and remote support.
Very good and comprehensive support. Individual consultation.
What do you like best about the product?
Easy handling, great and fast support.
What do you dislike about the product?
Partially the cost models, number of devices, etc.
What problems is the product solving and how is that benefiting you?
Simplicity and clear systems.
NinjaOne makes my job easier!
What do you like best about the product?
NinjaOne does the impossible: it enables me to essentially be in multiple places at once. Not only does it keep my servers and desktops up to date, but it is also basically a secondary inventory system, only much more powerful. The ability to connect to a users' machine (through Team Viewer) has cut down the time it takes to close many tech tickets exponentially. Also, being able to force reboots on machines virtually any time has been a life saver. I love being able to see and search all our computers in an instant. It is a true single pane of glass solution. To put it bluntly, NinjaOne makes my job easier!
What do you dislike about the product?
I honestly struggle to find something not helpful or that I dislike about NinjaOne. I guess I can say it would be nice if the app had a few more features, but then again, I spend most of my time using NinjaOne in my browser (usually Safari).
What problems is the product solving and how is that benefiting you?
We wound up finding NinjaOne when looking for an automatic server update solution, and we wound up with a near perfect complete device management and maintenance tool.
Almost perfect for our needs, wish it was truly a one-stop shop for Windows
What do you like best about the product?
The remote tools are quite helpful, specifically the remote desktop -- saves us time while troubleshooting
The UI/UX is straightforward and easy to use, Ninja console is responsive and reliable
Easy to implement/deploy agent on devices
They care about their customers
The UI/UX is straightforward and easy to use, Ninja console is responsive and reliable
Easy to implement/deploy agent on devices
They care about their customers
What do you dislike about the product?
NinjaOne currently lacks MDM capabilities for Windows
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us with asset lifecycle management
We have a high-visibility overview of the health of our devices, which allows us to plan/budget accordingly
We have a high-visibility overview of the health of our devices, which allows us to plan/budget accordingly
NinjaOne is a great help with our systems management
What do you like best about the product?
The agent gives us great visibility and control into our endpoints, whether they're local or remote. Being able to interact directly/realtime with powershell or the command prompt is pretty huge, and third party patching takes a load off of our team.
What do you dislike about the product?
The patch reporting can be hard to work with or get actionable data from.
What problems is the product solving and how is that benefiting you?
We started with Ninja as a third party patching solution, but the RMM capabilities have worked themselves into our day to day operations.
Very easy to use
What do you like best about the product?
We enjoy the ease of use. The premade scripts have saved us considerable time. The RMM is very helpful
What do you dislike about the product?
The remote tool is a bit troublesome at times, not always working.
What problems is the product solving and how is that benefiting you?
We utilize it to push out many different updates. We also utilize the ticketing and have found it very easy to use. Patch management is also very easy to implement.
NinjaOne Review
What do you like best about the product?
The various remote access and behind the scenes tools that allow for diagnosing and in some cases effecting resolutions without having to interrupt the user.
What do you dislike about the product?
Ok, I know you've heard this a million times before, but my most annoying "disklike" about NinjaOne is the lack of a DARK THEME for the overly bright default interface.
Having said that (again) I'm also not overly impressed with the native reporting. It's pretty much just table listing. A more robust reporting engine support ad hoc queries and even table joins would be BETTER.
Having said that (again) I'm also not overly impressed with the native reporting. It's pretty much just table listing. A more robust reporting engine support ad hoc queries and even table joins would be BETTER.
What problems is the product solving and how is that benefiting you?
Ninja is keeping track of all of our monitored issues, and where required, creating tickets in our integrated Autotask PSA. It is also cutting way down on the number of on-premise calls we have to make as it allows for many problem resolutions (not all) to be performed remotely, which saves us time and the customer money!
Great all-in-one!
What do you like best about the product?
Clean interface, easy installer, lots of intergrations, customer support is great.
What do you dislike about the product?
Pricing
Failed Patches
Backups could use work.
Failed Patches
Backups could use work.
What problems is the product solving and how is that benefiting you?
An all in one solution, dont need multiple!
NinjaOne has redefined how we serve as an MSP
What do you like best about the product?
With NinjaOne we've been able to unlocked more with automations and integrations not otherwise available with our previous RMM tools. It was easy to implement and migrate from our old tool, and it is much easier to use and navigate as compared. It is our number one most used application when servicing our customers. We do nearly everything out of NinjaOne.
What do you dislike about the product?
The only issue we've identified is the reporting features out of NinjaOne. They are not as robust as we hope.
What problems is the product solving and how is that benefiting you?
Automating procedures and quickly resolving issues proactively.
Our two year review ... Ninja is a valuable part of our business
What do you like best about the product?
At BrickHost, we've been using NinjaOne for just over two years, and it has quickly become one of the most reliable and valuable tools in our IT services stack. From the very beginning, the implementation process was smooth and straightforward — a rare and welcome experience in the world of IT platforms. The intuitive interface and thoughtful onboarding resources allowed us to get up and running quickly, with minimal disruption to our workflow and zero surprises.
One of the most significant benefits NinjaOne has brought to our operations is the power of automation. Tasks that once consumed valuable time — from patch management to routine maintenance — are now handled automatically and consistently across all endpoints. This has not only improved our service delivery and responsiveness but has also freed up our technicians to focus on higher-value work, ultimately helping us scale our services more efficiently and effectively.
What really sets NinjaOne apart for us is how seamlessly it integrates with the other tools in our stack. Whether it’s endpoint monitoring, remote support, or backup management, NinjaOne provides a centralized and cohesive environment that ties our systems together and keeps everything running smoothly. As a managed service provider, we rely on dependable platforms that empower our team and deliver value to our clients — and NinjaOne has proven time and again to be exactly that.
One of the most significant benefits NinjaOne has brought to our operations is the power of automation. Tasks that once consumed valuable time — from patch management to routine maintenance — are now handled automatically and consistently across all endpoints. This has not only improved our service delivery and responsiveness but has also freed up our technicians to focus on higher-value work, ultimately helping us scale our services more efficiently and effectively.
What really sets NinjaOne apart for us is how seamlessly it integrates with the other tools in our stack. Whether it’s endpoint monitoring, remote support, or backup management, NinjaOne provides a centralized and cohesive environment that ties our systems together and keeps everything running smoothly. As a managed service provider, we rely on dependable platforms that empower our team and deliver value to our clients — and NinjaOne has proven time and again to be exactly that.
What do you dislike about the product?
We did have an issue with Windows patch management, we worked through their support and the issue with patches being improperly reported has been resolved.
What problems is the product solving and how is that benefiting you?
It allows us remote access to Windows/Mac and Linux management of systems.
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