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Excellent product, good support and reps that are not annoying
What do you like best about the product?
It helps me automate my most time intensive processes
What do you dislike about the product?
It's hard to search activities. Like any RMM it takes a while to get used to how it works, but doesn't require you to hire a full time person just to administer it
What problems is the product solving and how is that benefiting you?
It helps me automate and schedule management processes, enforce windows and 3rd party software patching and keeps track of all my client's assets including warranties
Stable, solid infrastructure. Reliable and helpful.
What do you like best about the product?
Stability.Stable, solid infrastructure. Reliable and helpful. Changes infrequently but is materially updated regularly for security and stability.
What do you dislike about the product?
Very little - it's actually rather good.
What problems is the product solving and how is that benefiting you?
Being able to reliably connect to customer's workstations.
Game changer
What do you like best about the product?
NinjaOne has proven to be an extremely powerful and reliable solution for managing and maintaining our IT systems. As a cloud-based remote monitoring and management platform, it offers us an easy way to efficiently monitor and manage our customers' IT infrastructure.
The intuitive user interface of NinjaOne makes the software particularly attractive. You quickly find your way around. The configuration is straightforward, and the automation features significantly ease daily work.
With NinjaOne, we can monitor all devices in real-time, automate updates and patches, and enforce security policies.
The platform offers comprehensive features such as:
- Automated patch management for Windows and macOS
- Remote access without additional software installations (goodbye Teamviewer)
- Monitoring of critical system metrics for early problem identification
- Integrated ticketing system for optimized IT support management
The software runs stably and offers high performance, even when managing a large number of endpoints. Additionally, the support and personal customer service are excellent – fast response times and competent help are standard here.
Conclusion
Overall, NinjaOne has been an excellent choice for us. The combination of user-friendliness, powerful features, and reliable support makes it an ideal solution for companies of any size.
The intuitive user interface of NinjaOne makes the software particularly attractive. You quickly find your way around. The configuration is straightforward, and the automation features significantly ease daily work.
With NinjaOne, we can monitor all devices in real-time, automate updates and patches, and enforce security policies.
The platform offers comprehensive features such as:
- Automated patch management for Windows and macOS
- Remote access without additional software installations (goodbye Teamviewer)
- Monitoring of critical system metrics for early problem identification
- Integrated ticketing system for optimized IT support management
The software runs stably and offers high performance, even when managing a large number of endpoints. Additionally, the support and personal customer service are excellent – fast response times and competent help are standard here.
Conclusion
Overall, NinjaOne has been an excellent choice for us. The combination of user-friendliness, powerful features, and reliable support makes it an ideal solution for companies of any size.
What do you dislike about the product?
In fact, there is nothing negative to report.
What problems is the product solving and how is that benefiting you?
Remote access greatly simplifies customer support. Without cumbersome on-site visits, problems can be quickly analyzed and resolved. This saves time and increases the efficiency of IT support. The combination of automated patch management, real-time monitoring, and easy remote access makes NinjaOne RMM a powerful tool for IT service providers and companies of all sizes.
Ninja makes device management simple and straightforward
What do you like best about the product?
Ninja provides all the tools necessary for day to day IT management in an easy to use yet robust package. Their integration with third party solutions is especially helpful, and helps us to automate deployment and patching of new devices. Enrolling devices takes just a few clicks and has always been reliable. We have been using Ninja for five years, and plan to continue doing so. Any time we've had an issue or question, it's been easy to get someone knowledgeable to help us figure out our issue. I also really like the alerting and proactive actions. Our techs start each day by logging into Ninja and remediating issues, whether that be a device in need of a reboot, a down host, or a hard drive that is close to filling up. Ninja has become an essential tool for us to support our infrastructure.
What do you dislike about the product?
I would like to see the reporting continue to be enhanced. We've been able to find everything we've needed in high level reports, but being able to get really granular about any data in Ninja would be fantastic.
What problems is the product solving and how is that benefiting you?
We have multiple sites throughout the country, but we do not have full time IT staff at each of these locations. Ninja helps our small team by allowing us to provide the same level of support to our users as if we were on site. Our employees are amazed when we call them and say, "Hey, I noticed you haven't rebooted in 16 days, 11 hours". We have total visibility to our endpoints whether they're across the country, being used by a work from home employee, or even someone traveling internationally.
Ninja One simplified my Patch Management program
What do you like best about the product?
I really like the simple and reliable patch management. I needed a vendor who could handle third party patching and help me stay up to date and compliant.
What do you dislike about the product?
The reporting could use a little work. I'd love an easier way to track age of patches and include some notes for exception reasons within the report itself.
What problems is the product solving and how is that benefiting you?
Compliance and tracking of non windows updates, script deployment, change management via ticketing system, system hardening when deplopying new workstations and servers.
Simply brilliant!
What do you like best about the product?
The NinjaOne patching has already saved us several hours of work time on our patch days. Simply excellent! The remote tool is also great to use.
The M365 backup solution is also super easy to set up and works excellently.
The M365 backup solution is also super easy to set up and works excellently.
What do you dislike about the product?
Some things need improvement, but the developers are certainly making an effort.
Sometimes the pricing is a bit unclear, but the account managers and salespeople strive to offer great prices and deals, which are particularly good for us as an MSP.
Sometimes the pricing is a bit unclear, but the account managers and salespeople strive to offer great prices and deals, which are particularly good for us as an MSP.
What problems is the product solving and how is that benefiting you?
The problems are actually just "look and feel" issues and more of the "it would be really nice if that could work" nature.
Reliable and powerful RMM solution for everyday use
What do you like best about the product?
What I like most about NinjaOne is the clear, intuitive user interface combined with very reliable performance. Even with larger networks, you can keep an overview and quickly intervene via remote maintenance. I particularly appreciate the software's fast response times – no overloaded menus, no unnecessary clicks. Updates and scripts can be conveniently automated, which saves a lot of time in everyday life. The integrated support chat also works reliably and is often faster than expected. For me, NinjaOne is a stable backbone in daily IT support.
What do you dislike about the product?
What I don't like about NinjaOne is that some features (such as patch management for third-party software) do not always run reliably depending on the system environment. Additionally, there is a lack of deeper customization options in certain areas – for example, in reporting or detailed monitoring parameters. Integration into other systems like PSA or ticket solutions is present, but could be more flexible or more extensively developed. A bit more functionality in the mobile app would also be desirable.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us centrally manage IT systems across locations and proactively identify problems before they become critical. In the past, we had to be on-site for every small incident or resolve things awkwardly over the phone – today, we can intervene remotely with just a few clicks, roll out updates, restart services, or support users. This saves us a tremendous amount of time and travel costs. Additionally, our response time has significantly improved, which increases customer satisfaction. We particularly benefit from the clear dashboard and the automations that reliably handle routine tasks.
NinjaOne RMM is fantastic for endpoint and patch management
What do you like best about the product?
NinjaOne handles patch management like a dream, but i was actually surprised by the many other features and perks it has. I find that I go to Ninja more than my asset management system for quick access to machine details and warranty tracking, and being able to integrate our Crowdstrike installs with this has been a big plus.
We've been using this for a while, and it's been easy to add new features as well. And support is always quick to respond with the few questions we do have about a feature or setup we are having trouble with.
We've been using this for a while, and it's been easy to add new features as well. And support is always quick to respond with the few questions we do have about a feature or setup we are having trouble with.
What do you dislike about the product?
It can be a little particular and some of our users have noted it can be a little intrusive as well, though a lot of those are just a matter of tweaking settings in the admin settings.
What problems is the product solving and how is that benefiting you?
Primarily it solves our problem of remote patch management, and that was the main reason for getting it. Happily, it also complements our Security and asset management, and has even allowed us to do some headless remote software installations. We're currently developing policies that will help us on-board and off-board devices.
NinjaOne has been a game changer.
What do you like best about the product?
I have been using NinjaOne for about 3 years now and can't imagine not having it help support me in my IT Manager role. I am the only IT person in our company of over 500 employees and over 100 laptops and over 100 mobile devices. There was a little bit of a learning curve to get everything up and running the way I wanted but with their webinars and online videos it was not hard at all. I also love the fact that scripts and resources are available from other end users like myself. I had demonstrations from various other competitors but not one of them offered everything under the same roof. Being able to manage everything from Helpdesk Ticketing to device patching, servers, workstations, and MDM for all our Apple and Android devices is fantastic. We even added the Webroot antivirus package as well as the Splashtop remote software and NinjaOne backup. There literally is no other software you require to run the whole organization.
The process of patching, running startup scripts, installing software, or back end powershell are features I use daily. With being the only IT person I have to use the Ticketing system to ensure things don't get missed in emails and texts, and now with the ability to tie everything together with Microsoft 365, onboarding all our employees is automatic and they provide a single sign-on option which is awesome.
I am also a .net and swiftUI programmer and use NinjaOne's API to fetch information for an executive app I built for my company. I honestly cannot say enough good words about this system. I would never run an IT department again without NinjaOne, supposing I had to pay for it out of my own pocket. If you are considering any RMM to run your IT operations then I can guarantee you that you will not find anything out there like this, everything is under the one roof and their customer support is absolutely amazing to deal with. NinjaOne is by far a 10/10 in my books.
The process of patching, running startup scripts, installing software, or back end powershell are features I use daily. With being the only IT person I have to use the Ticketing system to ensure things don't get missed in emails and texts, and now with the ability to tie everything together with Microsoft 365, onboarding all our employees is automatic and they provide a single sign-on option which is awesome.
I am also a .net and swiftUI programmer and use NinjaOne's API to fetch information for an executive app I built for my company. I honestly cannot say enough good words about this system. I would never run an IT department again without NinjaOne, supposing I had to pay for it out of my own pocket. If you are considering any RMM to run your IT operations then I can guarantee you that you will not find anything out there like this, everything is under the one roof and their customer support is absolutely amazing to deal with. NinjaOne is by far a 10/10 in my books.
What do you dislike about the product?
There honestly is nothing that I dislike about this system, and if there is something that I would like to see added, I can usually either create it myself using scripts or leave a suggestion on their forums and most times if it is something of value it is either already in the works or they will implement in the near future.
What problems is the product solving and how is that benefiting you?
NinjaOne allows me to monitor, update, and repair all my devices under the one roof. It basically solves all issues from an IT point of view.
Very good advice and subsequent support
What do you like best about the product?
The personal consultation and introduction to the software is very good. Questions are addressed in detail. You are not left alone here - Perfect for newcomers as well. We use NinjaOne daily and it is indispensable.
What do you dislike about the product?
Many functions are somewhat hidden. However, you can really get up to speed quickly, and the tutorials are very helpful.
What problems is the product solving and how is that benefiting you?
Management and remote maintenance of many devices
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