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Perfect tool
What do you like best about the product?
all-in-one. saves a lot of workhour and even manpower
What do you dislike about the product?
packaging.
tried it with diffrent software and always need to open a ticket.
Unfortunatly the support could not help and seems they didn't have a final solution.
Repeating the answer...
tried it with diffrent software and always need to open a ticket.
Unfortunatly the support could not help and seems they didn't have a final solution.
Repeating the answer...
What problems is the product solving and how is that benefiting you?
manpower and time
NinjaOne
What do you like best about the product?
NinjaOne has a clean and easy to use UI. Product deployment is easy and you can be up and running in minutes. Patch deployment is easy even though actual supported products (for patching) are limited. WinGet support is in beta and would once GA greatly resolve this issue. Remote access is both versatile and comprehensive.
What do you dislike about the product?
Network management and printer management are nonexistent.
What problems is the product solving and how is that benefiting you?
NinjaOne is our customer facing RMM product allowing our team support clients while they are in the office or on the road.
User Friendly Powerful RMM
What do you like best about the product?
NinjaOne keeps raising the bar—continually rolling out smart improvements and fresh features on top of an already rock-solid, feature-packed platform. It’s the kind of partner you want in your corner.
What do you dislike about the product?
The only negative thing, is there should be an 'Auto-Purge' setting for devices that haven't connect in like 3 months etc to auto-delete.
What problems is the product solving and how is that benefiting you?
Patching and making onboarding EASY! NinjaOne takes the pain out of routine maintenance with seamless patching, intuitive onboarding, and powerful automations that let us stay proactive—not reactive. It's like having a silent partner working 24/7 to keep systems healthy and clients happy.
NinjaOne Delivers Powerful Simplicity for MSP Operations
What do you like best about the product?
NinjaOne is fast and responsive, which is critical when managing multiple endpoints across client environments. It acts as an effective fleet management tool, giving me real-time visibility and control over devices. I particularly appreciate the ability to execute scripts remotely; this has saved countless hours on routine maintenance and troubleshooting. Its integration with SentinelOne adds another layer of value, making endpoint security management seamless and centralized within the same console. Altogether, it empowers me to deliver high-quality, proactive support at scale.
What do you dislike about the product?
While NinjaOne excels in speed and usability, there are a few areas with room for improvement. The reporting capabilities, while functional, could benefit from more customization and depth, especially for MSPs needing client-facing reports with detailed metrics. I’d also like to see deeper integrations with other key tools in the MSP stack beyond the basics. Finally, while script execution is powerful, managing and organizing scripts at scale could be more intuitive with tagging or folder structures.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the complexity of managing diverse client environments by consolidating monitoring, patching, scripting, and remote access into a single, intuitive platform. It eliminates the need to juggle multiple tools, which simplifies my tech stack and reduces overhead. The speed and reliability of the platform allow me to respond to issues faster, automate routine tasks, and proactively maintain systems before they become problems. With real-time visibility and integrated SentinelOne support, I can secure and manage endpoints efficiently, ultimately improving service quality, reducing downtime, and freeing up time to focus on strategic growth rather than firefighting.
Incredible Platform
What do you like best about the product?
NinjaOne has consistently proven to be an exceptionally easy-to-use platform, making remote support more efficient than ever. Deployment is straightforward, and the software runs reliably with minimal issues—performing flawlessly the vast majority of the time.
The user interface is intuitive and well-designed, allowing for quick navigation and easy access to essential tools. Its user-friendly layout ensures that both new and experienced technicians can work effectively with minimal onboarding.
The user interface is intuitive and well-designed, allowing for quick navigation and easy access to essential tools. Its user-friendly layout ensures that both new and experienced technicians can work effectively with minimal onboarding.
What do you dislike about the product?
In my experience, if a device remains inactive for an extended period, NinjaOne may occasionally encounter issues that require some troubleshooting or, in rare cases, reinstallation. However, these instances are infrequent and do not significantly impact the overall reliability of the platform.
What problems is the product solving and how is that benefiting you?
NinjaOne allows me to troubloshoot a multitude of issues that end users may be having.
A great tool for patching and remote connectivity
What do you like best about the product?
I like the remote connection so that I don't have to travel to different sites.
What do you dislike about the product?
I am unable to really think of anything that I dislike about NinjaOne, it is a great product.
What problems is the product solving and how is that benefiting you?
Remote connection, patch management, documentation, network monitoring. It is very nice to get on one pane of glass all the statistics and information that is given. We also use the helpdesk ticketing system and it has been very nice to have.
works great to remote manage client endpoints!
What do you like best about the product?
I like that it is an all in one solution. Antivirus Integrations, built in remote access, backups, knowledgebase. Being able to automate with scripts is a huge deal. It is easy to deploy, I was provided a script to run on my former RMM to deploy the ninjaone agent. The ticketing is great for keeping track of issues. Certain tasks can be automated for ticketing as well. Their documentation is expansive for every part of the software. Support is quick and responsive.
What do you dislike about the product?
No integrations with accounting software. The quicksupport does not launch with Administrator privileges unless the user provides a username and password.
What problems is the product solving and how is that benefiting you?
Backups, remote monitoring of endpoints, patch management, warranty tracking.
NinjaOne make job very easy
What do you like best about the product?
Ease of use for having most helpful tools in one platform. Going into Background was a plus for our team. Users can continue to work, while we troubleshoot issues. Having the ticket system in the same platform is ease and our users find this ticket system easy to use and they like the flex ability of email or log in.
The customer support has been very helpful when we reach out for help. Most of the time the KB articles are great.
The customer support has been very helpful when we reach out for help. Most of the time the KB articles are great.
What do you dislike about the product?
Getting logged out of the system through out the day.
What problems is the product solving and how is that benefiting you?
Ease of use and User friendly for our non tech users.
I love the Back Ground mode that was recently added.
I love the Back Ground mode that was recently added.
My experience with NinjaOne
What do you like best about the product?
I've been using Ninja since early on. The integrated tools like remote control and backup have come a long way and are now my preferred choice over third tools. Deploying agents is a breeze.
What do you dislike about the product?
I think the documentation piece is probably my least favorite. I appreciate that it's integrated, but still lacks features of competitors.
What problems is the product solving and how is that benefiting you?
It's a relatively inexpensive way for me to manage all of my clients from one central console. I'm not sure I could effectively do my job without this tool.
Efficient with features other MDM's lack.
What do you like best about the product?
The system has a real-time command line access and you may easily edit registry items without the need for scripting. These are features that I have not seen in any other MDM and I use these features all the time.
What do you dislike about the product?
One thing I would love to see improved is the UI.
What problems is the product solving and how is that benefiting you?
Endpoint management on many diffrent ooperating systems.
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