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Ninja One simplified my Patch Management program
What do you like best about the product?
I really like the simple and reliable patch management. I needed a vendor who could handle third party patching and help me stay up to date and compliant.
What do you dislike about the product?
The reporting could use a little work. I'd love an easier way to track age of patches and include some notes for exception reasons within the report itself.
What problems is the product solving and how is that benefiting you?
Compliance and tracking of non windows updates, script deployment, change management via ticketing system, system hardening when deplopying new workstations and servers.
Simply brilliant!
What do you like best about the product?
The NinjaOne patching has already saved us several hours of work time on our patch days. Simply excellent! The remote tool is also great to use.
The M365 backup solution is also super easy to set up and works excellently.
The M365 backup solution is also super easy to set up and works excellently.
What do you dislike about the product?
Some things need improvement, but the developers are certainly making an effort.
Sometimes the pricing is a bit unclear, but the account managers and salespeople strive to offer great prices and deals, which are particularly good for us as an MSP.
Sometimes the pricing is a bit unclear, but the account managers and salespeople strive to offer great prices and deals, which are particularly good for us as an MSP.
What problems is the product solving and how is that benefiting you?
The problems are actually just "look and feel" issues and more of the "it would be really nice if that could work" nature.
Reliable and powerful RMM solution for everyday use
What do you like best about the product?
What I like most about NinjaOne is the clear, intuitive user interface combined with very reliable performance. Even with larger networks, you can keep an overview and quickly intervene via remote maintenance. I particularly appreciate the software's fast response times – no overloaded menus, no unnecessary clicks. Updates and scripts can be conveniently automated, which saves a lot of time in everyday life. The integrated support chat also works reliably and is often faster than expected. For me, NinjaOne is a stable backbone in daily IT support.
What do you dislike about the product?
What I don't like about NinjaOne is that some features (such as patch management for third-party software) do not always run reliably depending on the system environment. Additionally, there is a lack of deeper customization options in certain areas – for example, in reporting or detailed monitoring parameters. Integration into other systems like PSA or ticket solutions is present, but could be more flexible or more extensively developed. A bit more functionality in the mobile app would also be desirable.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us centrally manage IT systems across locations and proactively identify problems before they become critical. In the past, we had to be on-site for every small incident or resolve things awkwardly over the phone – today, we can intervene remotely with just a few clicks, roll out updates, restart services, or support users. This saves us a tremendous amount of time and travel costs. Additionally, our response time has significantly improved, which increases customer satisfaction. We particularly benefit from the clear dashboard and the automations that reliably handle routine tasks.
NinjaOne RMM is fantastic for endpoint and patch management
What do you like best about the product?
NinjaOne handles patch management like a dream, but i was actually surprised by the many other features and perks it has. I find that I go to Ninja more than my asset management system for quick access to machine details and warranty tracking, and being able to integrate our Crowdstrike installs with this has been a big plus.
We've been using this for a while, and it's been easy to add new features as well. And support is always quick to respond with the few questions we do have about a feature or setup we are having trouble with.
We've been using this for a while, and it's been easy to add new features as well. And support is always quick to respond with the few questions we do have about a feature or setup we are having trouble with.
What do you dislike about the product?
It can be a little particular and some of our users have noted it can be a little intrusive as well, though a lot of those are just a matter of tweaking settings in the admin settings.
What problems is the product solving and how is that benefiting you?
Primarily it solves our problem of remote patch management, and that was the main reason for getting it. Happily, it also complements our Security and asset management, and has even allowed us to do some headless remote software installations. We're currently developing policies that will help us on-board and off-board devices.
NinjaOne has been a game changer.
What do you like best about the product?
I have been using NinjaOne for about 3 years now and can't imagine not having it help support me in my IT Manager role. I am the only IT person in our company of over 500 employees and over 100 laptops and over 100 mobile devices. There was a little bit of a learning curve to get everything up and running the way I wanted but with their webinars and online videos it was not hard at all. I also love the fact that scripts and resources are available from other end users like myself. I had demonstrations from various other competitors but not one of them offered everything under the same roof. Being able to manage everything from Helpdesk Ticketing to device patching, servers, workstations, and MDM for all our Apple and Android devices is fantastic. We even added the Webroot antivirus package as well as the Splashtop remote software and NinjaOne backup. There literally is no other software you require to run the whole organization.
The process of patching, running startup scripts, installing software, or back end powershell are features I use daily. With being the only IT person I have to use the Ticketing system to ensure things don't get missed in emails and texts, and now with the ability to tie everything together with Microsoft 365, onboarding all our employees is automatic and they provide a single sign-on option which is awesome.
I am also a .net and swiftUI programmer and use NinjaOne's API to fetch information for an executive app I built for my company. I honestly cannot say enough good words about this system. I would never run an IT department again without NinjaOne, supposing I had to pay for it out of my own pocket. If you are considering any RMM to run your IT operations then I can guarantee you that you will not find anything out there like this, everything is under the one roof and their customer support is absolutely amazing to deal with. NinjaOne is by far a 10/10 in my books.
The process of patching, running startup scripts, installing software, or back end powershell are features I use daily. With being the only IT person I have to use the Ticketing system to ensure things don't get missed in emails and texts, and now with the ability to tie everything together with Microsoft 365, onboarding all our employees is automatic and they provide a single sign-on option which is awesome.
I am also a .net and swiftUI programmer and use NinjaOne's API to fetch information for an executive app I built for my company. I honestly cannot say enough good words about this system. I would never run an IT department again without NinjaOne, supposing I had to pay for it out of my own pocket. If you are considering any RMM to run your IT operations then I can guarantee you that you will not find anything out there like this, everything is under the one roof and their customer support is absolutely amazing to deal with. NinjaOne is by far a 10/10 in my books.
What do you dislike about the product?
There honestly is nothing that I dislike about this system, and if there is something that I would like to see added, I can usually either create it myself using scripts or leave a suggestion on their forums and most times if it is something of value it is either already in the works or they will implement in the near future.
What problems is the product solving and how is that benefiting you?
NinjaOne allows me to monitor, update, and repair all my devices under the one roof. It basically solves all issues from an IT point of view.
Very good advice and subsequent support
What do you like best about the product?
The personal consultation and introduction to the software is very good. Questions are addressed in detail. You are not left alone here - Perfect for newcomers as well. We use NinjaOne daily and it is indispensable.
What do you dislike about the product?
Many functions are somewhat hidden. However, you can really get up to speed quickly, and the tutorials are very helpful.
What problems is the product solving and how is that benefiting you?
Management and remote maintenance of many devices
Really useful RMM with integrations to other software and services
What do you like best about the product?
We switched to NinjaOne from Continuum (now Connectwise) and have never looked back. The interface is so clean and easy to use whilst maintaining all the power and options we need. Getting connected to remote systems is faster and easier and running reports (for example listing machines with Windows 10 that could be upgraded) is a few clicks.
I also really like the way the MFA prompts are implemented so that the platform is secure which gives us (and our clients) trust.
Support have always been very responsive and our account manager Marketa regularly checks in with updates and new features without pressure to sell.
I also really like the way the MFA prompts are implemented so that the platform is secure which gives us (and our clients) trust.
Support have always been very responsive and our account manager Marketa regularly checks in with updates and new features without pressure to sell.
What do you dislike about the product?
We haven't adopted the documentation and ticketing modules as we have solutions in place already there. This isn't really a problem but we don't feel those options are as mature as the products we use.
What problems is the product solving and how is that benefiting you?
Helps us keep track of all our clients systems and their health - as well as our primary method of providing remote support.
NinjaOne is an easy to install and manage network management tool.
What do you like best about the product?
The personal care and support are exceptionally good.
What do you dislike about the product?
The operation/menu navigation is somewhat unclear.
What problems is the product solving and how is that benefiting you?
Reporting for the review of the status of the managed machines.
Best MDM for the cost
What do you like best about the product?
The MDM is very cost effective and the remote support options just work.
What do you dislike about the product?
Sometimes Ninja Support is slower on support requests
What problems is the product solving and how is that benefiting you?
Remote support and patch management across 4 time zones and secure access remote access.
Convince me with flexibility, clarity, and functionality as well as good support.
What do you like best about the product?
the Ninja Remote, Scripting, and Monitoring
What do you dislike about the product?
The integrated ticket system and the ability to store documents
What problems is the product solving and how is that benefiting you?
I don't understand this question.
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