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Most user friendly remote tool we've ever used
What do you like best about the product?
The ease of remote access via teamviewer, the ease of pushing updates for 3rd party apps, and using scripts for remote install of applications.
What do you dislike about the product?
We have a pretty high churn of equipment here, and I think there should be some sort of scavenging option, or maybe that we aren't billed for a machine that hasn't been online in the last 30 days.
What problems is the product solving and how is that benefiting you?
It's letting us push installations to computers in an environment where we have multiple networks, and many remote employees. And the unattended Teamviewer feature is both invaluable and simplistic.
Simple endpoint management
What do you like best about the product?
The ability to run scripts on the endpoint and enforce software installs
What do you dislike about the product?
UI can be more modern, it is in need of a overhaul to be more visually appealing.
What problems is the product solving and how is that benefiting you?
We have the ability to reach into an endpoint at any time via a shell or remote desktop. This helps us keep our endpoints configured properly and secure.
Outstanding Endpoint Management and IT consistency tool!
What do you like best about the product?
the easy-to-use interface and available support.
What do you dislike about the product?
Some integrations and support escalations for third-party products are challenging.
What problems is the product solving and how is that benefiting you?
First and foremost, NinjaOne simplifies enterprise device management and reduced IT staffing requirements. NinjaOne is our primary support for resolving vulnerabilities in organization devices.
NinjaOne is a comprehensive, easy to use and understand RMM system administration tool.
What do you like best about the product?
The interface is quite simply, easy and straight forward. Its never hard to find what you are looking for.
What do you dislike about the product?
The only thing that seems to be of a bother would be when I have to update my remote log in app. An unfortunate but necessary step. :)
What problems is the product solving and how is that benefiting you?
It keeps track of our security patching which I prefer over the old WSUS method.
Great product that gets the job done
What do you like best about the product?
We use NinjaOne to remote into PCs, maintain patching, and publish other software programs in an organized fashion. It does the job for all of that perfectly.
What do you dislike about the product?
Mac patching can be troublesome at times.
What problems is the product solving and how is that benefiting you?
Being able to ensure all machines are up to date with patches and ease of access for remoting into devices for troubleshooting.
Life Changing RMM
What do you like best about the product?
The speed and response time of NinjaOne has improved overall efficiency for our technicians during both proactive and reactive tasks. The ninjaone console is very intuitive and has a short learning curve. We were able to implement on 4000 endpoints in 2 days. Customer support and account management have been fantastic to work with as well. We recommend Ninjaone to any organization that is looking to improve them RMM tool within their stack.
What do you dislike about the product?
Although we don't have many complaints, we would like to see 3rd part patching improve and better software deployment options.
What problems is the product solving and how is that benefiting you?
Condition Policies are great as they can check for a certain condition and run a script based on that. The speed of the scripting engine has benefited us. OS Patch management has been a huge improvement over our previous RMM Tool.
Transformative software that continues to add features.
What do you like best about the product?
We have been a NinjaOne customer for about 5 years. When we initially adopted NinjaRMM to manage our internal assets. It was a total game changer for us. It ran circles around Intune for asset management, Bomgar for remote connection and support, and SCCM for patch management. The process to get it pushed to our endpoints was simple, the training to get our technicians up to speed was painless. The support has been fantastic and the product has only grown in functionality since we've adopted it. Adding ticketing, backups, mobile device MDM, and a robust, community driven, roadmap means even more feature are being added constantly. The Ninja Dojo and it's script share, tips share and community webinars and collaborative atmosphere have made ninja an indispensable piece of our technology stack.
What do you dislike about the product?
There aren't many downsides to Ninja in my opinion, it's been easy to maintain and install, any in the moment feedback or issues I communicate to my rep and they take the feedback seriously and generally provide an answer that it's going to be resolved in an upcoming release. Cost is very competitive, features are above and beyond what you get with other RMM's. It's all been upside with Ninja
What problems is the product solving and how is that benefiting you?
Ninja is solving our RMM needs, our Remote access and support needs, our patching and deployment needs, it's a one stop shop to keep us up and running that takes the place of 4+ other tools. Simplifying our tech's lives.
Love NinjaOne and the community, looking forward to the future of the platform.
What do you like best about the product?
Amazing community on Discord and in the Dojo forums, Account Managers understand how to manage their partners and not overburden them with pushy high pressure sales tactics. Platform is intuitive, regularly updated, easy to onboard new clients and employees, great integrations.
What do you dislike about the product?
Would love a full PSA tool that would handle CRM capabilities and quoting etc, ala Syncro RMM/PSA. Documentation platform feels a bit clunky and difficult to navigate. Other than that, fabulous product.
What problems is the product solving and how is that benefiting you?
Dead simple policy creation and maintenance, intuitive org-level and root policy control
Medium Size Distributed Enterprise That Brought Managed Services Internal
What do you like best about the product?
The availability of all my asset data, backups, Ticketing and patching in one interface Plus, contractually having Endpoint protection through the same vendor contract made my life easier. I saved substantial money being able to move off my managed services and am now capable of doing much more while spending less. Any time I have an issue my account team is right there for me.
What do you dislike about the product?
Sometimes the navigation could be better. You get used to it. The Dojo is great but voluminous.
What problems is the product solving and how is that benefiting you?
I was spending too much on Managed Services and needed to reduce costs. Ninja did that. However, I also found my level of service dramatically increased. We saw immediate return on investment particulalrly in Patch Management and Backup efficiency which was suffering under my prior vendor
Use Ninja One at 5 different locations.
What do you like best about the product?
Excellent product for providing remote access, manage devices and ticketing system for supporting users.
What do you dislike about the product?
Being billed for offline devices. Need to be careful in setting up 'update' policies for devices so unnecessary software updates for chrome edge etc do not get installed constantly
What problems is the product solving and how is that benefiting you?
Remote access at all times, Keeping track of 'user' support with ticketing system. Monitoring health of servers
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