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Jumpcloud est un changeur de jeu dans le domaine de la gestion des appareils Apple (MDM) et de la gestion des identités.
Qu'aimez-vous le plus à propos de the product?
La facilité d'utilisation, les intégrations avec d'autres services cloud tiers, l'interface simple et les capacités puissantes.
Que n’aimez-vous pas à propos de the product?
Ne correspond pas au budget de tous les clients, mais reste un excellent investissement et quelque chose que nous recommandons toujours.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Gestion de l'identité pour les appareils Mac, gestion des politiques et vérification de toutes les cases de sécurité pour les produits Apple.
SSO a breeze
What do you like best about the product?
Jumpcloud has been relatively easy for us to onboard with and we've found integrating most platforms we use quite easy. We're right in the middle of rolling out MDM now for a mostly Mac fleet and even for our less technical team, they've found it a fairly smooth operation.
What do you dislike about the product?
It's hard to say really, most issues we've run into when setting up SSO have originated from the other end and not Jumpcloud, so I can't really fault it there. Maybe if i'm being super critical, the UI is a bit basic and could be a bit smoother in places but that's my old designer brain nitpicking more than anything!
What problems is the product solving and how is that benefiting you?
Jumpcloud has given us a one stop shop for all of our user and device management needs. We had a very fragmented onboarding process prior, and coming online with Jumpcloud has significantly improved our new hire experience. Managing the team and fleet of devices has become massively easier as well. And while saying all this, we've still got things we haven't yet implemented on our roadmap that we want to in Jumpcloud so we're just getting started!
JumpCloud
What do you like best about the product?
JumpCloud has been a game-changer for our company. It simplified our identity and access management, allowing us to manage users, devices, and security policies from one central platform. Onboarding and offboarding are now seamless, and remote device management has become incredibly efficient. It's saved us time, improved security, and scaled perfectly with our growth. Highly recommended!
What do you dislike about the product?
MDM for for Chromboks does not exist in JumpCloud
What problems is the product solving and how is that benefiting you?
JumpCloud has been a game-changer for our company. It simplified our identity and access management, allowing us to manage users, devices, and security policies from one central platform. Onboarding and offboarding are now seamless, and remote device management has become incredibly efficient. It's saved us time, improved security, and scaled perfectly with our growth. Highly recommended!
La convivialité est amicale et efficace
Qu'aimez-vous le plus à propos de the product?
Votre portail est intuitif et les configurations sont faciles à faire.
Que n’aimez-vous pas à propos de the product?
Il manque plus d'options de gestion pour Windows.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Je travaille dans une entreprise de location d'équipements et les fonctions de gestion nous aident à gérer notre parc et à réinitialiser les mots de passe.
Système simple, facile et intuitif qui simplifie le travail
Qu'aimez-vous le plus à propos de the product?
La partie contrôle de l'équipement facilite l'ajout, la suppression, l'octroi de permissions aux utilisateurs et aux équipements, et est très simple et intuitive. Les avantages sont la facilité et un tableau de bord rapide et facile sans pollution visuelle.
Que n’aimez-vous pas à propos de the product?
Les alertes nécessitent des améliorations, et l'absence de tableaux de bord personnalisés, un conseil serait très bon s'il y avait une fonctionnalité pour enregistrer le collaborateur et ajouter plus d'informations sur l'accès aux équipements, comme l'inventaire et le contrôle d'accès.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
En termes de gestion et de contrôle des utilisateurs et des équipements, le système soutient pleinement notre opération.
Solid IAM Platform
What do you like best about the product?
JumpCloud makes it really easy to manage users, devices, and access in one place. I like that it works across macOS, Windows, and Linux without much hassle. The SSO and LDAP integrations are solid, and the UI is clean and simple to use. Their documentation helps a lot and the API support is great if you want to automate things. It’s helped us push forward with Zero Trust in a practical way.
What do you dislike about the product?
The one thing that could be better is the separation between the admin panel and the user-facing dashboard. Having to go to a different URL for the admin console breaks the flow a bit. It would be much more fluent if everything was accessible from a single dashboard.
What problems is the product solving and how is that benefiting you?
At Digibee, JumpCloud helps us simplify identity and device management across different environments. It solves the hassle of managing local user accounts on macOS and Linux machines, and makes it easy to apply security policies consistently. We also use it for SSO and to automate some onboarding and offboarding tasks. It saves us time, cuts down on tool sprawl, and helps us stay aligned with our security and compliance goals.
Long time customer
What do you like best about the product?
directory management for macOS credentials
What do you dislike about the product?
Some feature sets seem to have constricted requirements for deployment. Conditional access policies requiring JumpCloud mdm when we already have an MDM fully entrenched in our infrastructure is one example. If there we're broader compatibility with existing services I'd be happier, though it seems JumpClouds business model has been pushing towards an "all in one" solution to lean in to other markets for some time now.
What problems is the product solving and how is that benefiting you?
The primary use of JumpCloud is to act as our authoritative directory/idp
Great Go between authentication software
What do you like best about the product?
We use Jumpcloud to authenticate with google and it has really filled a need that we had to able to allow our teachers to authenticate in a simpler way. SSO is definitely the way to go when you have to service so many connections on wifi and teachers have so many passwords to remember. It is nice to make their job a little easier. The installation and deployment was very easy and the tech support was great. He are very satisfied.
What do you dislike about the product?
The price could be a little better but it isn't bad
What problems is the product solving and how is that benefiting you?
We have alot of teachers that connect to wifi everyday and we each year we have a big turnover in teachers, so we wanted a wifi authentication system that would allow our teachers to connect easy and not have to remember another password
JumpCloud has been an incredible solution to many long term problems
What do you like best about the product?
Compatibility:
JumpCloud works with our previously supported Operating Systems, both Windows and Mac
JumpCloud has also allowed us to expand our offering to company employees. Many users desired to use a Linux based distribution but we were unable to accommodate this with our previous MDM but with JumpCloud we've been able to officially support the release of Ubuntu to the company.
JumpCloud is able to integrate with our Inventory Management Tool, AssetSonar, and give us up to date information for all of our devices. AssetSonar has a device agent, but it is limited to Windows and Mac Devices and may not always function as expected. JumpCloud integration allows us to cover those gaps as well as make sure the information stays consistent by providing additional redundancy.
Speed:
JumpCloud is super easy to setup. As soon the agent is installed, which generally takes less than 2 minutes, the device appears in JumpCloud and information starts being reported.
Support:
JumpCloud support has been extremely helpful. They are responsive and thorough. If they don't the answer to a solution they go and find out.
Our biggest support issue with out last platform was that we didn't really receive any support. We would submit a claim and they would either respond slowly or give us limited information for our problem and then drag out getting a solution from them for months with little to no communication. JumpCloud has been nothing but helpful, even with small seemingly obvious problems.
JumpCloud works with our previously supported Operating Systems, both Windows and Mac
JumpCloud has also allowed us to expand our offering to company employees. Many users desired to use a Linux based distribution but we were unable to accommodate this with our previous MDM but with JumpCloud we've been able to officially support the release of Ubuntu to the company.
JumpCloud is able to integrate with our Inventory Management Tool, AssetSonar, and give us up to date information for all of our devices. AssetSonar has a device agent, but it is limited to Windows and Mac Devices and may not always function as expected. JumpCloud integration allows us to cover those gaps as well as make sure the information stays consistent by providing additional redundancy.
Speed:
JumpCloud is super easy to setup. As soon the agent is installed, which generally takes less than 2 minutes, the device appears in JumpCloud and information starts being reported.
Support:
JumpCloud support has been extremely helpful. They are responsive and thorough. If they don't the answer to a solution they go and find out.
Our biggest support issue with out last platform was that we didn't really receive any support. We would submit a claim and they would either respond slowly or give us limited information for our problem and then drag out getting a solution from them for months with little to no communication. JumpCloud has been nothing but helpful, even with small seemingly obvious problems.
What do you dislike about the product?
The lack of customization for Reporting. There is a very limited selection of reports that can be run and information that can be exported.
JumpCloud does not have a native method for changing account passwords nor does it store the randomly generated passwords for the JumpCloud service accounts and the user accounts that were automatically created by JumpCloud (Windows).
For us, we use JumpCloud as an MDM exclusively, but our passwords are managed externally as we are using the federated integration. This could use some improvement to allow us the ability to manage passwords locally in JumpCloud without changing a users default password which will then be sent upstream and affect the Federated account.
JumpCloud doesn't have direct integration with any security platforms that allows Admins to view the statuses of devices from the Admin console. This creates a situation of constantly having to try to export and compare limited reports between JumpCloud and our Security Platform.
Non-Standard features (Not a dislike but a possible improvement to consider):
JumpCloud doesn't possess the ability to create custom fields for devices in order to store additional information
JumpCloud doesn't have a quick method of accessing our integrated platform
JumpCloud does not have a native method for changing account passwords nor does it store the randomly generated passwords for the JumpCloud service accounts and the user accounts that were automatically created by JumpCloud (Windows).
For us, we use JumpCloud as an MDM exclusively, but our passwords are managed externally as we are using the federated integration. This could use some improvement to allow us the ability to manage passwords locally in JumpCloud without changing a users default password which will then be sent upstream and affect the Federated account.
JumpCloud doesn't have direct integration with any security platforms that allows Admins to view the statuses of devices from the Admin console. This creates a situation of constantly having to try to export and compare limited reports between JumpCloud and our Security Platform.
Non-Standard features (Not a dislike but a possible improvement to consider):
JumpCloud doesn't possess the ability to create custom fields for devices in order to store additional information
JumpCloud doesn't have a quick method of accessing our integrated platform
What problems is the product solving and how is that benefiting you?
Expanded Range of Device Deployment: JumpCloud gave us the ability to add Linux to our company offering
Decreased Asset setup times: Installing the JumpCloud agent fully takes hardly anytime at all
JumpCloud is extremely consistent with letting us know when an Device is Online/Offline or when an agent is not reporting
Decreased Asset setup times: Installing the JumpCloud agent fully takes hardly anytime at all
JumpCloud is extremely consistent with letting us know when an Device is Online/Offline or when an agent is not reporting
Tranquillité d'esprit tout-en-un
Qu'aimez-vous le plus à propos de the product?
Nous avons transféré l'ensemble de notre studio vers JumpCloud pour avoir un système utilisateur/mot de passe tout-en-un et jusqu'à présent, cela a très bien fonctionné. Nous avons exploré d'autres entreprises pour ce type de service, et avons trouvé que JC était le plus facile pour les utilisateurs tout en offrant le plus.
Que n’aimez-vous pas à propos de the product?
Le MFA est difficile à configurer pour les utilisateurs novices, et certaines personnes moins orientées vers la technologie ne peuvent pas comprendre comment cela fonctionne. Tout vient à point à qui sait attendre !
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
JumpCloud a résolu le problème de « quel est encore mon mot de passe ? » du point de vue du support technique. Cela a également rendu beaucoup plus facile le déploiement d'une mise à niveau complète du système à l'ensemble de l'entreprise !
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