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Very easy user and device management! User intuitive GUI
What do you like best about the product?
I love how easy it is to use, it is very user friendly. The GUI is very clean and concise. It also gives an easy way to track devices and update software as needed. I love how easy it is to run commands via JC.
What do you dislike about the product?
I do not have anything I can think of. I have been able to address any issues with the help of JC support.
What problems is the product solving and how is that benefiting you?
It allows us to have a single console that provides a way to manage and govern all of our devices, users, and their access to our softwares.
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this is the best tool I've ever used.
What do you like best about the product?
The tool is exceptionally easy to navigate and use, and we consistently benefit from its continuous introduction of new features. It's a highly efficient solution, consolidating numerous services into a single platform, which has resulted in significant cost savings.
Our experience is further enhanced by our outstanding account manager and the highly responsive support team.
Our experience is further enhanced by our outstanding account manager and the highly responsive support team.
What do you dislike about the product?
A significant concern is the absence of a recovery mechanism for deleted items. Unlike competing systems, which typically offer a 30-90 day recovery window for such information, this system provides no similar safeguard.
What problems is the product solving and how is that benefiting you?
This MDM solution provides robust capabilities for tracking employee laptops and managing users. It allows for easy assignment and removal of users from permission groups. The tool offers seamless integration with various systems and is user-friendly. Additionally, it features JumpCloud Go, which enables monitoring of user application usage and the ability to block applications as needed. The solution also includes remote assistance functionality.
An easy to use Cloud-based LDAP software
What do you like best about the product?
It's very easy to use, and powerful. From one software i can manage identities, account creation on my devices, onboardings and softwares. I can deploy devices with zero-touch, instantly working out of the box. The customer service is available and ready to assist in every occasion
What do you dislike about the product?
The Software management section falls behind other competitors, as JumpCloud needs some particular file extensions for installers
What problems is the product solving and how is that benefiting you?
With jumpcloud we phased out the local Active directory, and integrated an MDM to easily manage our devices
It gave me a clear understanding of the platform's value proposition
What do you like best about the product?
Jumpcloud Directory its very great to replace AD
What do you dislike about the product?
One drawback of JumpCloud is its limited mobile device management (MDM) capabilities compared to more mature MDM solutions.
What problems is the product solving and how is that benefiting you?
Its good to automate if infra
Straightforward and Honest
What do you like best about the product?
JumpCloud makes it incredibly easy to manage users, devices, and access policies from one central platform. I like that it works well across Windows, macOS, and Linux systems, which is great for a mixed environment. The SSO and MFA features are straightforward to implement, and I don’t need multiple tools for identity and device management anymore. The UI is clean, and the automation options (like Commands and Policies) save a lot of manual work.
What do you dislike about the product?
The reporting and analytics features could be more advanced. While the core functionality works well, sometimes it's hard to get detailed, customized reports or export data in the format I want. Also, the initial learning curve was a bit steep due to the number of features. More guided setup or onboarding help would be nice for new users.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us consolidate multiple tools into one unified platform, eliminating the need for separate solutions for directory services, MFA, SSO, and device management. Before JumpCloud, managing user access and devices across different operating systems was time-consuming and inconsistent. Now, we have centralized control over identities, access policies, and device security, which has improved our security posture and saved our IT team a lot of time. It's especially valuable for managing a remote or hybrid workforce, where centralized, cloud-based control is essential.
A great entry level all-device service
What do you like best about the product?
I can effectively manage all device types from a central place. Great integration with common IdPs and 3rd party applications. The simplified implementation compared more bespoke device specific solutions is the biggest draw. Specific solutions for windows and mac may have better overall controls, but JumpCloud is easier to manage for one person with multiple responsibilities. Customer support is also great, I can pretty quickly get help when I need it, either via the support portal or email.
What do you dislike about the product?
The documentation can sometimes be hard to find and/or follow. I can use the docs to get started but often find myself having to just experiment with the platform to get something done. That's not always bad, but sometimes can affect end users.
What problems is the product solving and how is that benefiting you?
I can cover a lot of of my Governance, Risk, and Compliance (GRC) requirements with Jumpcloud. For me, being a one man shop, it's the most effective way to support linux, mac, and windows devices without having to implement a solution for each platform or risk accepting low oversight.
Struggled But Learned too!
What do you like best about the product?
We rolled our jumpcloud across our organization to centralize identity and device security. I was specially working for this platform during the replacement & implementation of IAM(Active Directory) and MDM and policy enforcement tool.
Few benefits would be,
It is SaaS based Cloud Directory
Secure Login Access with TOTP for Win and MAC OS
RADIUS Integration availability for single sign on
Few benefits would be,
It is SaaS based Cloud Directory
Secure Login Access with TOTP for Win and MAC OS
RADIUS Integration availability for single sign on
What do you dislike about the product?
Jumpcloud is helpful, but we faced a few issues:
1. API can be generated for once in one admin account, We couldn't set different read/write permissions for different integrations
2. We couldn't deploy the screensave with the exact format(PPT-slideshow) and timing we need(achivable in AD)
2. Linux support is okay, but it needs to be stronger for better control
3. Some Windows policies were hard to enforce
4. There is no way to block users from logging into company apps on personal devices, since SSO works in any browser Jumpcloud console login(device based login restriction is missing)
1. API can be generated for once in one admin account, We couldn't set different read/write permissions for different integrations
2. We couldn't deploy the screensave with the exact format(PPT-slideshow) and timing we need(achivable in AD)
2. Linux support is okay, but it needs to be stronger for better control
3. Some Windows policies were hard to enforce
4. There is no way to block users from logging into company apps on personal devices, since SSO works in any browser Jumpcloud console login(device based login restriction is missing)
What problems is the product solving and how is that benefiting you?
Jumpcloud has benefited us in lot,
1. Reduced tool sprwal and admin overhead
2. improving security through consistent and MFA
3. Making onboarding and offboarding easier for SSO integrated applications
4. Giving better visibility into user and device activity
5. MAC device management with MDM, Device policies
6. Network controls problems were also solved.
1. Reduced tool sprwal and admin overhead
2. improving security through consistent and MFA
3. Making onboarding and offboarding easier for SSO integrated applications
4. Giving better visibility into user and device activity
5. MAC device management with MDM, Device policies
6. Network controls problems were also solved.
Capable but easy to setup.
What do you like best about the product?
The implementation was straightforward, most policies are well described and I have to very rarely use a custom script or policy. The number of features is not overwhelming either so the admins have quite easy time to orient in the UI. Integration with GWS works smoothly as well, if only the password sync worked both ways.
The support team via live chat is very responsive and fast and will log a ticket on behalf of you if they aren't able to resolve it on the spot.
The speed of delivery to the endpoints when it comes to commands, policies or software installation is extremely fast when compared to MS Intune for example.
Overall I am very satisfied with the tool.
The support team via live chat is very responsive and fast and will log a ticket on behalf of you if they aren't able to resolve it on the spot.
The speed of delivery to the endpoints when it comes to commands, policies or software installation is extremely fast when compared to MS Intune for example.
Overall I am very satisfied with the tool.
What do you dislike about the product?
There is no mobile app and the admin console GUI is not responsive which makes it hard to use on a small screen.
We have experienced some weird behavior during enrollment of two of our users but given we've already enrolled 150 other devices without issues I will give it some slack.
We have experienced some weird behavior during enrollment of two of our users but given we've already enrolled 150 other devices without issues I will give it some slack.
What problems is the product solving and how is that benefiting you?
Deployment of new devices, pushing security policies and measures, updating the OS and applications of our endpoints, generating report for audits
Jumpcloud Making Identity and Access Management Easier
What do you like best about the product?
JumpCloud has everything for identity and device management in a single, easy-to-use platform. It is so seamless to manage users across different systems and applications. The constant improvements and updates make it more useful for day-to-day operation
What do you dislike about the product?
Most time, you have to look for how to resolve some issues which are not in the official documentation
What problems is the product solving and how is that benefiting you?
JumpCloud helps centralize identity and device management across our organization, reducing the need for multiple tools. It simplifies user provisioning, enforces strong password policies, and gives us secure SSO access to critical apps. Managing remote devices and users is now far easier, saving time and increasing security. It’s also helped us improve compliance by centralizing governance and access controls in one place.
JumpCloud: The Choice for Unified IT Management and Security
What do you like best about the product?
JumpCloud is the perfect solution I recommend for any customer who is looking for a replacement for Active Directory. I like to refer to it as a complete software solution. It is also the first thing that pops up in my mind when end users are looking to manage their MAC devices.
What do you dislike about the product?
There isn't anything I dislike about JumpCloud, but I do feel that there are areas of improvement in the documentation and end-user content. Some customers have reported missing information, outdated content, and difficulty in locating self-help articles.
What problems is the product solving and how is that benefiting you?
I love the fact, it not only takes care of SSO, obliterating the need for Octa. While, also helping with Endpoint management in MAC devices which is something Google does not cater too. Also love the fact that the deployment of the solution isn't complicated as the team is supportive through the entire process.
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