JumpCloud
JumpCloud, Inc.External reviews
3,758 reviews
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Unified Identity and Device Management Made Easy
What do you like best about the product?
I like best about JumpCloud is how it brings identity, device, and access management into one unified platform
What do you dislike about the product?
it has a complex UI, limited troubleshooting clarity
What problems is the product solving and how is that benefiting you?
JumpCloud solves identity and device sprawl by centralizing user access, security, and device management, which simplifies IT operations and improves security for me.
Exceptional Device and Patch Management
What do you like best about the product?
Device Management and Patch Management with SSO
What do you dislike about the product?
Data Centre Not in India which is concerning for compliance
What problems is the product solving and how is that benefiting you?
Managing users multi OS devices based in multi location.Our It management cost reducing and also new compliance mandate is fulfilling.
Centralized Control, Needs Linux SMB Focus
What do you like best about the product?
I like JumpCloud's central management via console and the ease of use it provides. The Radius authentication feature for passwordless WiFi authentication and management is quite beneficial. I also appreciate the enforced security controls through central control.
What do you dislike about the product?
Linux device management. Sometimes MFA authentication with TOTP doesn't work.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for centrally managing employee laptops and user access, including patch management. It offers ease of use and enforced security controls via central management, plus Radius authentication for passwordless Wi-Fi access.
Effortlessly Manage with Enhanced Integration
What do you like best about the product?
I like that JumpCloud has remote assist for users, making it easier for us compared to previous tools. It's great how we can do everything within JumpCloud now, like automating the password manager installation and requests with commands, and integrating it with our ticketing system. Everything is automated, which is super helpful. JumpCloud's ability to integrate with many apps simplifies managing access and automating access requests through automation tools. Plus, setting up JumpCloud was simple and easy, which was a nice surprise.
What do you dislike about the product?
As SSO is integrated, I am hoping to see the user access matrix or RBAC, IGA features. It would make it easier for us to do the audit.
What problems is the product solving and how is that benefiting you?
JumpCloud simplifies endpoint management, centralizes access through SSO, and integrates apps for easy management. It automates password management and integrates with our ticketing system, making processes more efficient.
Managing employee accounts and devices is finally super simple
What do you like best about the product?
The thing that impresses the most about JumpCloud is the level of confidence it offers to our internal operations. I ceased to be afraid of access oldness or lost accounts. This has enhanced the working relationship with HR and management since everybody is assured that changes are being administered appropriately. My days at the workplace are more consistent and I am not spending as much time rectifying issues that can be avoided. It has become a stable basis on which we are operating employees.
What do you dislike about the product?
A disadvantage of JumpCloud is time taken to master some of the configuration options. Certain features are buried and this contributed to trial and error in the process of setting them up. This added workload on deployment and had to be coordinated internally more. Another concern that came up was the increasing price when our team grew and this burdened IT budgeting.
What problems is the product solving and how is that benefiting you?
JumpCloud is a solution to the scattered access management issue. User accounts and devices used to be separated beforehand and this led to delays and errors. Everything is now handled in a clear process and the changes in employees are also dealt with shortly. This is good in that it minimizes business downtime and gives the business more trust internally. My day-to-day job is more organized and less responsive.
One password helps me manage everything and helps me sleep slightly better I guess
What do you like best about the product?
JumpCloud has worked well as it creates a single portal with all the applications; I do not have to remember forty different usernames/passwords. JumpCloud works across both the MacBook laptops and the tower PCs – both of which normally hate each other – that was a nice surprise. The majority of the time the JumpCloud Agent simply runs in the background and I never get complaints from the sales staff. It’s good enough that it hasn’t ruined my day yet.
What do you dislike about the product?
JumpCloud pricing tiers confuse me as much as anything else I’ve ever had to deal with as why do I need a doctorate in order to figure out what I’m being billed? Sometimes the push notifications for the 2-factor authentication (2FA) just hang there in space and I’m sitting here looking at my phone like a complete moron. It tends to happen when the wifi drops. Also the admin console kicks you out WAY TOO FAST. I take a 2 second break to yell at a printer and BINGO – I’m kicked out.
What problems is the product solving and how is that benefiting you?
The main thing it does is prevent the end users from setting “Password123” as their login for EVERYTHING. Also I thought linking it to the HR software was going to be a nightmare but however it actually pulled the names in without any errors. It also allows me to keep the lights on and the access controls in place so I can focus on actual problems/issues.
Multi-OS support and simplified conditional access
What do you like best about the product?
The native support for multiple OS and the ease with which one can implement robust conditional access.
What do you dislike about the product?
The platform is generally effective, but the management of applications and patch management still lack depth to meet certain advanced needs.
What problems is the product solving and how is that benefiting you?
JumpCloud allows me to cover several key needs: a unified MDM, an SSO with conditional access based on device compliance, and smooth management of a multi-OS fleet. All of this enhances security, simplifies administration, and reduces operational complexity.
Effortless Cross-Platform Management with Jumpcloud
What do you like best about the product?
I most prefer how Jumpcloud manages other OS like Mac, Linux. It's seem easier for me to operate IT tasks
What do you dislike about the product?
last time i cannot find device with some contain characters but now can so no more from me
What problems is the product solving and how is that benefiting you?
for now Jumpcloud provided Silent remote assist that helps me a lot in my support and remote laptops to regional countries
Effortless Integration and Management Across Tech Stacks
What do you like best about the product?
Easy to implement and manage, works with a lot of common technology stacks
What do you dislike about the product?
Some feature rollout seems unnecessary, there are a lot of feature request that could add more value to users rather than cosmetic changes.
What problems is the product solving and how is that benefiting you?
My main use for this product is focused on security and managing endpoints.
Simplified Identity and Device Management, Needs Better Reporting
What do you like best about the product?
I value JumpCloud for its scalability, usability, and the ability to control access from one pane. I appreciate the single sign-on feature, which is a main feature I utilize for older subscription apps. The unified device management using device policy sets is another aspect I find beneficial. JumpCloud helps solve the complexities of managing multiple identities and accessing cloud resources and endpoints, addressing issues of insecure onboarding.
What do you dislike about the product?
The reporting and analytics could be more robust, especially for security reports. Also, the initial integration with some legacy applications and smaller SaaS platforms doesn't work smoothly.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to unify identity and device management, secure access, and control SaaS applications. It solves the issues of insecure onboarding and manages complexity by offering single sign-on and unified device management.
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