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JumpCloud
What do you like best about the product?
JumpCloud has been a game-changer for our company. It simplified our identity and access management, allowing us to manage users, devices, and security policies from one central platform. Onboarding and offboarding are now seamless, and remote device management has become incredibly efficient. It's saved us time, improved security, and scaled perfectly with our growth. Highly recommended!
What do you dislike about the product?
MDM for for Chromboks does not exist in JumpCloud
What problems is the product solving and how is that benefiting you?
JumpCloud has been a game-changer for our company. It simplified our identity and access management, allowing us to manage users, devices, and security policies from one central platform. Onboarding and offboarding are now seamless, and remote device management has become incredibly efficient. It's saved us time, improved security, and scaled perfectly with our growth. Highly recommended!
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Usability is friendly and effective.
What do you like best about the product?
Your portal is intuitive and the settings are easy to configure.
What do you dislike about the product?
There are not enough management options for Windows.
What problems is the product solving and how is that benefiting you?
I work at an equipment rental company, and the management functions help us manage our inventory and the resetting of passwords.
Simple, easy, intuitive system that simplifies work
What do you like best about the product?
The equipment control part makes it easy to add, remove, grant permissions to users and equipment and is very simple and intuitive.
The advantages are ease and a quick and easy dashboard without visual pollution.
The advantages are ease and a quick and easy dashboard without visual pollution.
What do you dislike about the product?
Alerts need improvements, and the lack of personalized dashboards, a tip would be very good if there was a feature to register the collaborator and put more information about equipment access, such as inventory and access control.
What problems is the product solving and how is that benefiting you?
TodIn terms of user and equipment management and control, the system is fully supporting our operation.
Solid IAM Platform
What do you like best about the product?
JumpCloud makes it really easy to manage users, devices, and access in one place. I like that it works across macOS, Windows, and Linux without much hassle. The SSO and LDAP integrations are solid, and the UI is clean and simple to use. Their documentation helps a lot and the API support is great if you want to automate things. It’s helped us push forward with Zero Trust in a practical way.
What do you dislike about the product?
The one thing that could be better is the separation between the admin panel and the user-facing dashboard. Having to go to a different URL for the admin console breaks the flow a bit. It would be much more fluent if everything was accessible from a single dashboard.
What problems is the product solving and how is that benefiting you?
At Digibee, JumpCloud helps us simplify identity and device management across different environments. It solves the hassle of managing local user accounts on macOS and Linux machines, and makes it easy to apply security policies consistently. We also use it for SSO and to automate some onboarding and offboarding tasks. It saves us time, cuts down on tool sprawl, and helps us stay aligned with our security and compliance goals.
Long time customer
What do you like best about the product?
directory management for macOS credentials
What do you dislike about the product?
Some feature sets seem to have constricted requirements for deployment. Conditional access policies requiring JumpCloud mdm when we already have an MDM fully entrenched in our infrastructure is one example. If there we're broader compatibility with existing services I'd be happier, though it seems JumpClouds business model has been pushing towards an "all in one" solution to lean in to other markets for some time now.
What problems is the product solving and how is that benefiting you?
The primary use of JumpCloud is to act as our authoritative directory/idp
Great Go between authentication software
What do you like best about the product?
We use Jumpcloud to authenticate with google and it has really filled a need that we had to able to allow our teachers to authenticate in a simpler way. SSO is definitely the way to go when you have to service so many connections on wifi and teachers have so many passwords to remember. It is nice to make their job a little easier. The installation and deployment was very easy and the tech support was great. He are very satisfied.
What do you dislike about the product?
The price could be a little better but it isn't bad
What problems is the product solving and how is that benefiting you?
We have alot of teachers that connect to wifi everyday and we each year we have a big turnover in teachers, so we wanted a wifi authentication system that would allow our teachers to connect easy and not have to remember another password
JumpCloud has been an incredible solution to many long term problems
What do you like best about the product?
Compatibility:
JumpCloud works with our previously supported Operating Systems, both Windows and Mac
JumpCloud has also allowed us to expand our offering to company employees. Many users desired to use a Linux based distribution but we were unable to accommodate this with our previous MDM but with JumpCloud we've been able to officially support the release of Ubuntu to the company.
JumpCloud is able to integrate with our Inventory Management Tool, AssetSonar, and give us up to date information for all of our devices. AssetSonar has a device agent, but it is limited to Windows and Mac Devices and may not always function as expected. JumpCloud integration allows us to cover those gaps as well as make sure the information stays consistent by providing additional redundancy.
Speed:
JumpCloud is super easy to setup. As soon the agent is installed, which generally takes less than 2 minutes, the device appears in JumpCloud and information starts being reported.
Support:
JumpCloud support has been extremely helpful. They are responsive and thorough. If they don't the answer to a solution they go and find out.
Our biggest support issue with out last platform was that we didn't really receive any support. We would submit a claim and they would either respond slowly or give us limited information for our problem and then drag out getting a solution from them for months with little to no communication. JumpCloud has been nothing but helpful, even with small seemingly obvious problems.
JumpCloud works with our previously supported Operating Systems, both Windows and Mac
JumpCloud has also allowed us to expand our offering to company employees. Many users desired to use a Linux based distribution but we were unable to accommodate this with our previous MDM but with JumpCloud we've been able to officially support the release of Ubuntu to the company.
JumpCloud is able to integrate with our Inventory Management Tool, AssetSonar, and give us up to date information for all of our devices. AssetSonar has a device agent, but it is limited to Windows and Mac Devices and may not always function as expected. JumpCloud integration allows us to cover those gaps as well as make sure the information stays consistent by providing additional redundancy.
Speed:
JumpCloud is super easy to setup. As soon the agent is installed, which generally takes less than 2 minutes, the device appears in JumpCloud and information starts being reported.
Support:
JumpCloud support has been extremely helpful. They are responsive and thorough. If they don't the answer to a solution they go and find out.
Our biggest support issue with out last platform was that we didn't really receive any support. We would submit a claim and they would either respond slowly or give us limited information for our problem and then drag out getting a solution from them for months with little to no communication. JumpCloud has been nothing but helpful, even with small seemingly obvious problems.
What do you dislike about the product?
The lack of customization for Reporting. There is a very limited selection of reports that can be run and information that can be exported.
JumpCloud does not have a native method for changing account passwords nor does it store the randomly generated passwords for the JumpCloud service accounts and the user accounts that were automatically created by JumpCloud (Windows).
For us, we use JumpCloud as an MDM exclusively, but our passwords are managed externally as we are using the federated integration. This could use some improvement to allow us the ability to manage passwords locally in JumpCloud without changing a users default password which will then be sent upstream and affect the Federated account.
JumpCloud doesn't have direct integration with any security platforms that allows Admins to view the statuses of devices from the Admin console. This creates a situation of constantly having to try to export and compare limited reports between JumpCloud and our Security Platform.
Non-Standard features (Not a dislike but a possible improvement to consider):
JumpCloud doesn't possess the ability to create custom fields for devices in order to store additional information
JumpCloud doesn't have a quick method of accessing our integrated platform
JumpCloud does not have a native method for changing account passwords nor does it store the randomly generated passwords for the JumpCloud service accounts and the user accounts that were automatically created by JumpCloud (Windows).
For us, we use JumpCloud as an MDM exclusively, but our passwords are managed externally as we are using the federated integration. This could use some improvement to allow us the ability to manage passwords locally in JumpCloud without changing a users default password which will then be sent upstream and affect the Federated account.
JumpCloud doesn't have direct integration with any security platforms that allows Admins to view the statuses of devices from the Admin console. This creates a situation of constantly having to try to export and compare limited reports between JumpCloud and our Security Platform.
Non-Standard features (Not a dislike but a possible improvement to consider):
JumpCloud doesn't possess the ability to create custom fields for devices in order to store additional information
JumpCloud doesn't have a quick method of accessing our integrated platform
What problems is the product solving and how is that benefiting you?
Expanded Range of Device Deployment: JumpCloud gave us the ability to add Linux to our company offering
Decreased Asset setup times: Installing the JumpCloud agent fully takes hardly anytime at all
JumpCloud is extremely consistent with letting us know when an Device is Online/Offline or when an agent is not reporting
Decreased Asset setup times: Installing the JumpCloud agent fully takes hardly anytime at all
JumpCloud is extremely consistent with letting us know when an Device is Online/Offline or when an agent is not reporting
All-inOne Peace of Mind
What do you like best about the product?
We transitioned our entire studio over to JumpCloud to have an all-in-one bundled user/ password system and so far its worked really well. We scouted other companies to go with for this type of thing, and found JC was the easiest for users while offering the most.
What do you dislike about the product?
The MFA is difficult to set up for first-time users, and some less tech-oriented people can't comprehend how it works. All in due time!
What problems is the product solving and how is that benefiting you?
JumpCloud has solved the issue of "what is my password again?" from the perspective of tech support. Its also made it LEAGUES easier pushing out a full system upgrade to the entire company!
JumpCloud is being very useful in my daily
What do you like best about the product?
That JumpCloud is easy to use and easy to manage actives.
What do you dislike about the product?
One thing that i don't like in JumpCloud is the user part that is not intuitive.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping with a lot of security process and it's making my days easier
Jump cloud is more user friendly
What do you like best about the product?
Its more user friendly and easy to navigate at the same time offering highest security.
What do you dislike about the product?
Compatability the more applications and more buildin apps
What problems is the product solving and how is that benefiting you?
Secure enviornment
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