JumpCloud
JumpCloud, Inc.External reviews
3,723 reviews
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Easy to use directory service
What do you like best about the product?
JumpCloud was able to easily integrate with several Linux servers to allow centralized authentication.
What do you dislike about the product?
I honestly didn’t have any negative experiences with JumpCloud when I used it for a project.
What problems is the product solving and how is that benefiting you?
I was able to use JumpCloud to allow centralized authentication for several Linux servers, as well as for a web application.
Recommendations to others considering the product:
Read the documentation - it’s a pretty powerful platform.
Your total IT service provider of access management and device management in the cloud
What do you like best about the product?
The simplicity and support from JumpCloud
What do you dislike about the product?
As a first timer it takes too long to know who Jumpcloud actually was.
What problems is the product solving and how is that benefiting you?
Easy to deploy standard access management best practice policies.
Better desktop management of resources such as knowing basic system health and deploying automated scripts for maintenance or patches.
Easy to deploy new apps.
Can manage to deploy complex scripts easily to build system OS from scratch
Access to custom built scripts to help common system administration tasks
Better desktop management of resources such as knowing basic system health and deploying automated scripts for maintenance or patches.
Easy to deploy new apps.
Can manage to deploy complex scripts easily to build system OS from scratch
Access to custom built scripts to help common system administration tasks
Remote Automation
What do you like best about the product?
The simplicity of administration of hardware with the ease of adding user account effortlessly
What do you dislike about the product?
Not having the ability have the user credentials automated, More fields for notes using a 3rd party app to access the hardware.
What problems is the product solving and how is that benefiting you?
Administrating workstations and enforcing password management
Recommendations to others considering the product:
Have e means to access the hardware remotely with something like Team Viewer or some other remote desktop protocol application .
Cybersecurity Analyst/System Administrator
What do you like best about the product?
Being able to manage Apple devices and login without being bound to a domain
What do you dislike about the product?
There were some feature for user logins that we didn’t really like. Being able to remotely change passwords and being able to encrypt drives like bitlocker would be nice too.
What problems is the product solving and how is that benefiting you?
Currently none that we are able to solve with other management software
The Solution we have been searching for
What do you like best about the product?
Ease of use, cloud based, new features and services.
What do you dislike about the product?
The only down side that we have found is being able to package the agent with the organization code embedded.
What problems is the product solving and how is that benefiting you?
We have converted businesses from an on-prem AD service, to a 100% cloud based directory in a matter of minutes.
Recommendations to others considering the product:
This solves alot of issues and is 1 stop shop for authentication services.
JumpCloud truly shines as a Swiss Army knife of identity management
What do you like best about the product?
JumpCloud excels as a centralized identity authority. It has served as my primary source of truth for account credentials for over three years now, and I haven't yet tapped its full potential. The wide variety of integrations possible is one of its greatest strengths. I have leveraged the JumpCloud agent, Microsoft Azure AD (Microsoft 365) integration, LDAP, RADIUS, and SSO to provide greater authentication consistency across my organization. The recent integration of Duo Authenticator was also a welcome addition.
What do you dislike about the product?
The top of my list of shortcomings that I most would like to see remedied is the lack of a JumpCloud agent for the second largest commercial Linux distribution, SUSE. After switching from Ubuntu desktops to OpenSUSE, I had to craft a workaround using sssd to accommodate JumpCloud identities. While the support for current operating systems is quite broad, there is no support for JumpCloud on BSD outside of MacOS. I have managed a workable solution for OpenBSD that I expect to implement soon.
What problems is the product solving and how is that benefiting you?
As I already mentioned, having a more cohesive authoritative identity source has been a boon to consistency. The extensibility of the platform offers a myriad of integrations which contributes to simplicity and efficiency. JumpCloud provides easy control of consistent identity on managed firewalls, managed WordPress, the managed hosts that power the managed WordPress, workstations, hosted cloud services such as Microsoft 365 and Dropbox For Business, and even enterprise WiFi authentication.
Recommendations to others considering the product:
Consult with an experienced integrator to insure that you not only get everything set up properly, but get the most out of your JumpCloud integration as possible.
Long time happy healthcare client
What do you like best about the product?
Easy to setup and roll out across the org. Cross plat form/OS support is great. Super easy for our admins to manage.
What do you dislike about the product?
No complaints No complaints No complaints
What problems is the product solving and how is that benefiting you?
Enforcing device and authentication policies, GSuite authentication
I'm a CyberSecurity leader
What do you like best about the product?
JumpCloud allows me manage a heterogeneous machine environment without many complications also, I could unify user management in a one place.
The support is great and every doubts that I had, they could help me in a short time.
JumpCloud have a Radius server cloud based. With this feature, I could create VPN authentication, implement 802.1x in my environment.
JumpCloud allows me to create rules into machines, like enable disk Encryption, block USB for removable storages, etc, no matter the operation system.
The feature to run commands and scripts remotely is incredible. The administrators could do a lot of things using this feature. Since install a software to create and change name of Users or Machines.
A large and useful APIs support.
The support is great and every doubts that I had, they could help me in a short time.
JumpCloud have a Radius server cloud based. With this feature, I could create VPN authentication, implement 802.1x in my environment.
JumpCloud allows me to create rules into machines, like enable disk Encryption, block USB for removable storages, etc, no matter the operation system.
The feature to run commands and scripts remotely is incredible. The administrators could do a lot of things using this feature. Since install a software to create and change name of Users or Machines.
A large and useful APIs support.
What do you dislike about the product?
If you need to cut of the administrate privilegies of users, in a Mac environment to every app that has to be updated in the User Machine, you have to give for these users the administrator privileges or create a several scripts commands to do these updates.
For Linux Machines, the JumpCloud does not have a long list of security options.
For Linux Machines, the JumpCloud does not have a long list of security options.
What problems is the product solving and how is that benefiting you?
With JumpCloud I could manage all my Linux, Mac and Windows Machines into a one place without any problems.
The JumpCloud provide to my company centralize the User Manager into a one place and I could give to Human resource area the possibility to create and delete users with security using the JumpCloud APIs.
With JumpCloud Radius Cloud based, I could integrate the 802.1x and VPN authentication into a one place.
The JumpCloud provide to my company centralize the User Manager into a one place and I could give to Human resource area the possibility to create and delete users with security using the JumpCloud APIs.
With JumpCloud Radius Cloud based, I could integrate the 802.1x and VPN authentication into a one place.
Recommendations to others considering the product:
If you need a great, simple and powerful User / Machine Manager you can count on it.
They have a highly skilled professionals that will be able to help and solve any problem that you have.
They have a highly skilled professionals that will be able to help and solve any problem that you have.
Excellent combination of open source tools and tough integrations
What do you like best about the product?
Users
- Easy to add and update users and their details
- Users can manage their own details including SSH keys
- Integration to Office365 helps on board and off board staff easily.
Servers
- Very simple to add servers to your fleet
- Good information with the additional module
- Grouping of servers makes access control easy
- Very fast updates to servers (key additions and revocations)
Integrations
- A wide range of apps for the users to be presented with but the LDAP and O365 integrations are most useful to us.
- Extensive and well documented API
Price
- Per user is great for us as we have a lot of servers with few people
- Easy to add and update users and their details
- Users can manage their own details including SSH keys
- Integration to Office365 helps on board and off board staff easily.
Servers
- Very simple to add servers to your fleet
- Good information with the additional module
- Grouping of servers makes access control easy
- Very fast updates to servers (key additions and revocations)
Integrations
- A wide range of apps for the users to be presented with but the LDAP and O365 integrations are most useful to us.
- Extensive and well documented API
Price
- Per user is great for us as we have a lot of servers with few people
What do you dislike about the product?
Users:
- Limited ability for LDAP groups
- Short login duration, seems to be about a day before reauth to SAML-enabled applications
Admin portal
- No audit logs without an additional module
- Some reliance on the API to get access to certain information, but that's improving over time
- Very limited admin permission sets, basically a full admin or a full admin without billing
Irritations
- Need a separate user to get admin access, you can't use the same email address for user and admin access
- Admin and user pages are on separate pages but the same URL
- Limited ability for LDAP groups
- Short login duration, seems to be about a day before reauth to SAML-enabled applications
Admin portal
- No audit logs without an additional module
- Some reliance on the API to get access to certain information, but that's improving over time
- Very limited admin permission sets, basically a full admin or a full admin without billing
Irritations
- Need a separate user to get admin access, you can't use the same email address for user and admin access
- Admin and user pages are on separate pages but the same URL
What problems is the product solving and how is that benefiting you?
We have realised massive reductions in user admin time and server deployments through user propagation. Previously we used Ansible scripts to deploy public keys, and user authentication was in several places that all needed updating. JumpCloud gives the users a single place that updates all of their credentials. It's great to be able to say "use your JumpCloud credentials" instead of "which password did you set?"
Their support has been very responsive when we've had an issue, and they have escalated quickly when required. We've got an active case regarding O365 integration and the engineers have kept us up to date throughout with regular emails and calls.
Their support has been very responsive when we've had an issue, and they have escalated quickly when required. We've got an active case regarding O365 integration and the engineers have kept us up to date throughout with regular emails and calls.
Great alternative to self-hosted domain, especially in a mixed environment of Mac and Windows.
What do you like best about the product?
Cross platform management of users and devices. Allows us to centralize identity. We actually have JumpCloud's LDAP connected to our Okta instance, which allows us to leverage the more robust Okta capabilities. It plays nice with G Suite, and to a slightly lesser extent, Office 365. The powershell module is well developed, as are some of the other API's. Easy to create internal apps that leverage JC capablities. Linux support is nice, but we haven't really used it much. We dont install JC on production resources in AWS, though in theory you could. We're continuing to build onboarding scripts that automate what used to be quite the manual process.
What do you dislike about the product?
I dont like that they charge extra for Directory Insights. Seems pretty core to their business. Same goes for System Insights. Would like to see more development of the UI. For example, it would be nice to run commands on machines ad hoc, instead of assigning them to to the command and then running it. Honestly the pricing is pretty steep as well - we'd like to get more of our money's worth at times. Overall its still a great product.
I also dislike that when creating Mac users by assigning them to a system, they don't get Filevault unlock privs, even if they are admin.
I also dislike that when creating Mac users by assigning them to a system, they don't get Filevault unlock privs, even if they are admin.
What problems is the product solving and how is that benefiting you?
Enforcing policy compliance and simplifying IT mgmt. wins! The MDM for Apple is a great recent feature as well. Offboarding users ahs become much more automatic,.
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