JumpCloud
JumpCloud, Inc.External reviews
3,723 reviews
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The best experience for SSO admins
What do you like best about the product?
It’s a super easy tool, intuitive and delivers value on every click. It really saves time for IT / support units.
What do you dislike about the product?
If you have a lot of apps you’ll find difficult to locate the most used ones since it doesn’t have a “favorite “ feature
What problems is the product solving and how is that benefiting you?
If you have a bunch of tools to manage then a sso is required, setting up tour own system would take a lot of time and resources starting with the directory; JumCloud solves these two issues in a few clicks. It really helps admins and IT departments on delivering the right tools to the users with no effort.
Recommendations to others considering the product:
This tool is niche winner. Don’t hesitate on trying you’ll live it and stick with it.
MY JUMPCLOUD REVIEW
What do you like best about the product?
JUMPCLOUD is very easy to use, especially when provisioning users and devices
What do you dislike about the product?
I find that the agent may stop occasionally
What problems is the product solving and how is that benefiting you?
Integration with Microsoft 365 and password synchronization
Recommendations to others considering the product:
A very efficient way to reduce the need for on premises hardware such as domain controllers etc.
My Review of Jumpcloud - May 22 2025
What do you like best about the product?
1. Generally easy to use with an intuitive interface.
2. The systems works as designed with little to no bugs.
3. Support has always been extra helpful.
4. Our rep has always been helpful, often reminding us of critical notices before any automated emails do, and checking in to see how we are doing with the product.
5. The interface is intuitive.
6. The API is easy to use and well documented.
7. It is extremely easy to add users and devices to Jumpcloud.
2. The systems works as designed with little to no bugs.
3. Support has always been extra helpful.
4. Our rep has always been helpful, often reminding us of critical notices before any automated emails do, and checking in to see how we are doing with the product.
5. The interface is intuitive.
6. The API is easy to use and well documented.
7. It is extremely easy to add users and devices to Jumpcloud.
What do you dislike about the product?
More client support of older Linux versions would be helpful.
What problems is the product solving and how is that benefiting you?
We use Jumpcloud to:
1. Provide central authentication and console access to our critical backend servers.
2. To provide development access and privilege management for hundreds of Wordpress websights.
3. To provide logins with privilege management to all internal websites.
4. To provide authentication and privilege management on all version control systems.
5. Provide WiFi Authentication using the Jumpcloud RADIUS service.
1. Provide central authentication and console access to our critical backend servers.
2. To provide development access and privilege management for hundreds of Wordpress websights.
3. To provide logins with privilege management to all internal websites.
4. To provide authentication and privilege management on all version control systems.
5. Provide WiFi Authentication using the Jumpcloud RADIUS service.
Recommendations to others considering the product:
Jumpcloud has been a pleasure to work with. Jumpcloud's systems have been running reliably with few issues for the entire time we've been using them. They have even won over our users, which is something you rarely see in the fast-paced, internet-marketing development community. They are the only solution that provides all the features we need, and their support has been excellent.
Compared some of the other, large IAS providers we depend on, they are friendly and easy to deal with, and they don't treat us like we are less important for being a smaller company that does spends less on them than other companies.
Compared some of the other, large IAS providers we depend on, they are friendly and easy to deal with, and they don't treat us like we are less important for being a smaller company that does spends less on them than other companies.
Easy to use cloud directory
What do you like best about the product?
* Very user friendly interface that is easy to understand
* Information you need to know is quickly available
* Email notifications when a user is locked out
* Seamless agent deployment on both OSX and Windows
* Newly added directory insights which is great for trouble shooting
* Responsive support team
* Information you need to know is quickly available
* Email notifications when a user is locked out
* Seamless agent deployment on both OSX and Windows
* Newly added directory insights which is great for trouble shooting
* Responsive support team
What do you dislike about the product?
* Some issues deploying the agent on Big Sur, though after speaking with support this should be resolved very soon
What problems is the product solving and how is that benefiting you?
A mixed environment with Windows and Mac machines, combined with a Google Workspace all works seamlessly and we do not have to make compromises on what we can deploy.
Why not DAAS?
What do you like best about the product?
I like the ease of roll out! Adding it to our existing network was easy. The users have no issues and they never require support.
What do you dislike about the product?
It's not cheap, but somebody once told me you get what you pay for. We are small so per user it seems expensive until you do the hardware math.
What problems is the product solving and how is that benefiting you?
Not having to have a AD server, No Maint to worry about!
Recommendations to others considering the product:
Do it now on-prem AD is so old school!
Using JumpCloud for 5 years
What do you like best about the product?
Cloud management of Macs, there is no better option!
What do you dislike about the product?
There really are no downsides to using JumpCloud
What problems is the product solving and how is that benefiting you?
Cloud management of a fleet of devices. Identity management of users. Policies for access control and restrictions. Deployment of software and comnmands
Probably the best MDM solution
What do you like best about the product?
SaaS infra, very Innovative, east to setup, great support.
What do you dislike about the product?
Not fully supported in Linux, missing policies and currently no way to run remote commands (wipe) but I know that they are working on it.
What problems is the product solving and how is that benefiting you?
I tested the product as POC, still checking
Recommendations to others considering the product:
I confirm that this product always work to improve like a rocket
as its completely in cloud its good
What do you like best about the product?
the new implantation of software management & passwords reset & command runner's make IT more ease to work environment even in work from home setup & very import thing is SSO.
What do you dislike about the product?
1. there are some part were access can be given in more advanced way like helpdesk admin access can also have sub category to select more set of access this is one dislike.
2. Some times we are facing the password issue were we need to share the admin password to get connected the internet then only system gets synced with cloud if we reset the password while the user password is expired & system not reporting to cloud this is one dislike.
2. Some times we are facing the password issue were we need to share the admin password to get connected the internet then only system gets synced with cloud if we reset the password while the user password is expired & system not reporting to cloud this is one dislike.
What problems is the product solving and how is that benefiting you?
We have got changes for new implantation of software & Easy in way to reset the password & make many SSO applications
More Time
What do you like best about the product?
Jumpcloud has simplified my business workflows and has freed me up to continue building my business. It has given us a lot of flexibility with multi site environments.
What do you dislike about the product?
Additional features on the multi-tenant portal would be great including a global admin login option for all client sites.
What problems is the product solving and how is that benefiting you?
Multi site user and computer management
Great product
What do you like best about the product?
Great product with alot of features that we were looking for for management of computers and SSO. It's easy to use and if there is a problem the support is very helpful.
What do you dislike about the product?
No features that we don't like. Some SSO were complicated to connect but with the help of support it was easy.
What problems is the product solving and how is that benefiting you?
SSO and we realized there was also software management and connecting the devices which helped to control from afar.
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