JumpCloud
JumpCloud, Inc.External reviews
3,347 reviews
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Simple, easy to use time saver.
What do you like best about the product?
JumpCloud allowed us to do aware with our "on-prem" directory server and provisioning users is a piece of cake. Whether the system is Windows, Linux or Mac, JumpCloud can handle it all.
What do you dislike about the product?
I would like to see a few pre-populated system commands for IT administrators that do not have the experience to write their own. I would also like to see more system settings for Catalina.
What problems is the product solving and how is that benefiting you?
Provisioning a user and system are a breeze. I can manage our directory from virtually anywhere and JumpCloud's ease of use allows me to quickly train additional staff to help with the daily IT operations.
Recommendations to others considering the product:
Take your time with the free 10 users, build out an implementation plan and take advantage of JumpCloud's knowledgebase.
Awesome tool for managing role-based access
What do you like best about the product?
While I came to JumpCloud for the RADIUS and LDAP servers, the systems features are perhaps the most surprisingly useful. All of our servers now run the JumpCloud agent, allowing the right people to access the right servers using their public keys, with a super simple setup. On top of that, I'm able to require TOTP MFA for access to our production environment, which helps immensely with my compliance requirements.
What do you dislike about the product?
JumpCloud is still pretty young as a product, and there are some places where obvious ease-of-use features haven't been implemented yet (like group-based sudoer privileges on different systems). For the most part, I've been able to make those features work via the API, but as the product matures I expect that will get better.
What problems is the product solving and how is that benefiting you?
We are using JumpCloud to:
1) implement password complexity and change requirements across services
2) implement 2fa (including over services that don't natively support it)
3) manage role based access to restricted services
4) provide an SSO portal
5) provide RADIUS server for wifi and vpn access
1) implement password complexity and change requirements across services
2) implement 2fa (including over services that don't natively support it)
3) manage role based access to restricted services
4) provide an SSO portal
5) provide RADIUS server for wifi and vpn access
Recommendations to others considering the product:
Most services we've integrated with don't claim to support JumpCloud (instead listing the more common competitors), but since JumpCloud uses the same SAML approach, it works anywhere any of them work.
Great product, great support staff.
What do you like best about the product?
SSO & MFA, Ease of use via browser. Support access.
What do you dislike about the product?
having to re-connect to Azure AD (O365) on a regular basis.
What problems is the product solving and how is that benefiting you?
SSO & Radius integration with O365 in the cloud.
Benefits of DaaS
What do you like best about the product?
JumpCloud is a big help in reducing work for System Administrators by taking out patching, server management, and many more daily and monthly tasks.
What do you dislike about the product?
Some of the limitations of the solution as they are features that are coming but with no clear date it makes it difficult to plan
What problems is the product solving and how is that benefiting you?
Freedom of local account management without the need of an always-on VPN.
Jumpcloud is an amazing product!
What do you like best about the product?
I like how easy it is to control users and machines.
What do you dislike about the product?
I've had a difficult time connecting the radius server functionality to my customers network. I have just recently started looking at taking my clients to that next level though.
What problems is the product solving and how is that benefiting you?
Very fast inexpensive active directory and machine control.
Solves the last step in "moving to the cloud."
What do you like best about the product?
Users have trouble safely keeping track of all the passwords they need regularly, having the ability to synchronize the most important ones under one authority is phenomenal.
What do you dislike about the product?
It wish we had the ability to control local machine user groups using JumpCloud and the ability to grant permissions to a file-share but disallow direct login to the machine. This would greatly improve workflow for file sharing in SMBs.
What problems is the product solving and how is that benefiting you?
Who can log in where and have access to what. New employee needs to access two workstations? Click, click. Done!
Recommendations to others considering the product:
Take a good look at what JumpCloud can do for your organization. With so many services moved to the cloud, sometimes AD is only around for directory and authority. It makes perfect sense to move that to the cloud too!
The Best Lightweight Solution
What do you like best about the product?
Cheap, easy, and surprisingly powerful. When you don't need all the bells and whistles (or extra costs) this is the only good solution.
What do you dislike about the product?
Not as feature rich as it could be, which completely makes sense for the price.
What problems is the product solving and how is that benefiting you?
Jumpcloud makes it almost brain-dead easy to administer passwords and simple policies in a small business environment.
Great identity management for simple cloud deployments
What do you like best about the product?
Very easy for end users to use. Great for integrating with legacy systems (we did a lot of lift-and-shift). It is also an adequate replacement for ActiveDirectory for our remote users, while being easier to deploy and manage.
What do you dislike about the product?
Setting policies can be a little cumbersome: the policy library needs better organization as the number of provided policies have grown.
What problems is the product solving and how is that benefiting you?
JumpCloud has made it very easy for us to move quickly into the cloud. We were able to move quickly into AWS, Google Cloud, Azure, and tie our identity and access needs there with SaaS products. This was much less expensive and more efficient than using any of the identity providers available from the cloud providers directly.
Intuitive design, practical deployment
What do you like best about the product?
Ability to easily deploy accounts for new employees in no time
What do you dislike about the product?
We haven’t discovered any cons to using jumpcloud
What problems is the product solving and how is that benefiting you?
Ability to easily deploy new accounts and permissions across hundreds of devices
JumpCloud Delivers - But Make Sure Someone Technically Strong is Implementing
What do you like best about the product?
Jumpcloud fills the gaps for our small business clients - too small for a large Windows domain environment but too big to just go without proper user management tied to an LDAP. Especially when you add in the SSO options with Office365 and other platforms.
The policies for systems is a decent Windows Group Policy replacement, and critical for small companies without Windows domain but nevertheless want to have Group Policy like control over their workstations.
The policies for systems is a decent Windows Group Policy replacement, and critical for small companies without Windows domain but nevertheless want to have Group Policy like control over their workstations.
What do you dislike about the product?
Jumpcloud is quite technical to implement, really not easy for our Tier 1 support techs to get involved. Really requires higher level administrators to manage. The knowledgebase tells you what you need but is so technical i wouldn't trust anyone below a Tier 3 to follow and implement.
We are a Managed Service Provider and the MSP functionality requires a few hoops to go through, rather than be available right off the bat. I get why they do it (because of the free licenses under 10 users) but as an MSP i'd love to be able to manage all my clients, big and small, under one pane of glass.
We are a Managed Service Provider and the MSP functionality requires a few hoops to go through, rather than be available right off the bat. I get why they do it (because of the free licenses under 10 users) but as an MSP i'd love to be able to manage all my clients, big and small, under one pane of glass.
What problems is the product solving and how is that benefiting you?
BIG help in client environments that are Mac and PC. Tying them under one roof has made Jumpcloud irreplacible for some of our clientele.
Recommendations to others considering the product:
Make sure you have a technically strong engineer/technician available for implementation. Jumplcloud has good documentation but does not hodl your hand, you need to have a grasp on your own of the technically requirements.
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