JumpCloud
JumpCloud, Inc.External reviews
3,723 reviews
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Great replacement for onprem AD
What do you like best about the product?
I like that it's very easy to setup and is much easier to administer than Active Directory is. In addition, it is easy to scale the solution for small teams as well as larger teams. The support team at JumpCloud has also been phenonemal.
What do you dislike about the product?
No real downsides that I have encountered thus far.
What problems is the product solving and how is that benefiting you?
We were trying to get away from AD and still deploy policies to company computers and also be able to centrally manage them in one location.
A Robust Cloud Management Tool
What do you like best about the product?
JumpCloud has an Intuitive UI which makes navigation very easy for a Cloud admin.
What do you dislike about the product?
I haven't been able to spot a thing I don't like about Jumpcloud for now.
What problems is the product solving and how is that benefiting you?
I haven't deployed it to a real-life scenario, but as a lad testing environment, and so far, it has been great.
Recommendations to others considering the product:
I'll definitely recommend JumpCloud to Network Admins to get their hands on it and eventually migrate their organization to it.
Continuously updated product that generates added value
What do you like best about the product?
Cloud-based LDAP and RADIUS opened up the ability to implement new functionality that was outside of the origional scope of the directory migration to JumpCloud. This added value meant I didn't have to search for another product or spin up another server.
What do you dislike about the product?
The lack of nested groups will force a reorganization of your OUs, so be sure to give the trial a go and read through the knowledgebase articles. It's not difficult to understand. However, larger organizations may have a significant task on hand to keep things tidy.
What problems is the product solving and how is that benefiting you?
JumpCloud allowed me to go completely serverless. Businesses need a solution like JC to move away from a traditional server stack. Unlike conventional cloud directories from competitors, JC is designed from the bottom-up as a turnkey cloud-based directory, not an afterthought add-on to AD.
Recommendations to others considering the product:
Roadmap your migratition. Learn some PowerShell. Ask your rep for an invite to the Slack lounge and read up on real customers' experiences, troubles, and successes while considering how they may relate to your environment.
So far our experience with Jumpcloud has been great.
What do you like best about the product?
I like the zero-touch deployment. We can now deliver the new laptops directly to our new employees home (since we work from home) and everything will be configured on the first login. We love the MDM so far even though we haven't yet fully released it yet in our company.
What do you dislike about the product?
This is not necessarily the thing I dislike but you could have also some mobile app that could push MFA login. That would be awesome!
What problems is the product solving and how is that benefiting you?
We had a huge issue with user access management. It wasn't centralised much so we had a lot of systems where we didn't remove users who have left the company. Now with SSO/SAML/LDAP we really don't need to worry about it because all the important services are working via SSO.
Also the sysadmin is very happy that he doesn't need to prepare the laptops manually.
Also the sysadmin is very happy that he doesn't need to prepare the laptops manually.
Good sso for win/Linux shop
What do you like best about the product?
Both windows and Linux systems, integration with other idps
What do you dislike about the product?
Need to install agent, sync with gsuite didn't work as expected
What problems is the product solving and how is that benefiting you?
Lack of Linux sso
Recommendations to others considering the product:
If you need both win and Linux, JC is the product
Jumpcloud as an AD alternate
What do you like best about the product?
Robust user access management with MFA and SSO, along with integrated cloud directory capabilities, and uses powershell for automation. With a simplified, friendlier UI that will allow you to give low-level admins tasks without fear.
The 365 integration is great, but it really is built for G-Suite.
The 365 integration is great, but it really is built for G-Suite.
What do you dislike about the product?
Current drawbacks are:
Microsoft Office 365 directory synchronization doesn't allow MFA to be enabled on the Office365 side.
No MFA for password resets, so if someone can't get to their email, they can't self-service password resets.
Group Policy needs some major work before it is a suitable replacement for AD Group policy.
It's a little pricy.
Microsoft Office 365 directory synchronization doesn't allow MFA to be enabled on the Office365 side.
No MFA for password resets, so if someone can't get to their email, they can't self-service password resets.
Group Policy needs some major work before it is a suitable replacement for AD Group policy.
It's a little pricy.
What problems is the product solving and how is that benefiting you?
As an MSP we have many customers in the small business category. Malware, and file security is an ongoing concern, but using thousands of dollars for a Microsoft directory solution is not an option. This solution allows us to leverage modern security principles, centralized management and device security while making the customer extremely happy with the price and lack of intrusion on day-to-day work functionality.
Very useful tool for startups
What do you like best about the product?
We were looking for an identity platform with an acceptable cost as we are a small company. We were looking mainly for centralized device management with the possibility to sync with Google Workspace that we already use to manage all users. We appreciated the possibility to manage devices, users and groups in a very simple way. What is very appealing is the pricing. It is free for the first 10 users, this is quite a common case for startups or little companies. It gives you the complete freedom to try the product.
What do you dislike about the product?
Nothing relevant or particular for the moment.
What problems is the product solving and how is that benefiting you?
Our main need was to manage devices centrally: allow and remove access to servers in a secure way
Simply the most easiest and productive cloud directory service ever!
What do you like best about the product?
Ease of setup. Jumpcloud makes it easier for first time users especially those new to the cloud an excellent experience.
What do you dislike about the product?
None so far.it's been over a year and I'm still yet to find anything I dislike.
What problems is the product solving and how is that benefiting you?
Ease of use and overall user provisioning and device administration made easier.
Recommendations to others considering the product:
Definitely give it a try.
Fantastic platform for SMEs that want to build a robust platform!
What do you like best about the product?
It is pre-built. Adding integrations are sometimes complex, but that complexity would exist with any directory. The guides are comprehensive too; sometimes they can be hard to follow, but these are highly complex topics, so it is inevitable..
What do you dislike about the product?
Support is decent, but sometimes I have needed to supply the same information more than once and I've needed to repeat diagnostic steps on the instructions of the support team.. Again, this is not unique to JumpCloud, but ideally it would be great if support could review cases thoroughly..
What problems is the product solving and how is that benefiting you?
We are a JumpCloud partner, so my review is focused on the benefits to other MSPs; however many of those benefits will apply to end customers too.
The key problem it solves for our customers is being able to address lots of different requirement in one platform. The core cloud directory is useful for all, but if down the line you add a NAS to the business, Cloud LDAP extends JumpCloud there. Similarly, if you deploy a VPN or enterprise Wi-Fi solution, again Cloud RADIUS extends the power of JumpCloud again!
The key problem it solves for our customers is being able to address lots of different requirement in one platform. The core cloud directory is useful for all, but if down the line you add a NAS to the business, Cloud LDAP extends JumpCloud there. Similarly, if you deploy a VPN or enterprise Wi-Fi solution, again Cloud RADIUS extends the power of JumpCloud again!
Recommendations to others considering the product:
Some of the integration steps are complex, so if you struggle, look for a partner that can help!
JumpCloud is a powerful, convenient way to manage IT
What do you like best about the product?
SSO, device management, policies, BitLocker/FileVault key storage
What do you dislike about the product?
It can be confusing for new users who aren't accustomed to cloud based management
What problems is the product solving and how is that benefiting you?
Device management, user management, SSO, software deployment
Recommendations to others considering the product:
Consider trying it. It's free to use for organizations under 10 users, so there's no risk to trying it.
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