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A New Dawn in IT: My Journey with JumpCloud
What do you like best about the product?
Interface and Dashboard, the controls over the remote devices.
What do you dislike about the product?
NIL. as of now everything is good. No compliance issue from my end.
What problems is the product solving and how is that benefiting you?
Its helping in pushing the patches and updating the device from backend, Also helps in monitoring the device issues continously.
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JumpCloud Makes Multi-Tenant Management Easier
What do you like best about the product?
For an MSP, supervising multiple client environments from a single pane is quite revolutionary. Managing identity, access and device management across various clients using JumpCloud’s multi-tenant portal is seamless as you do not have to toggle around accounts. Clients no longer require on-prem AD set ups, which is a huge plus for us due to the cloud directory capabilities. Reasonably straightforward, but initial rollout across multiple client environments takes planning—especially identity syncing and device agent deployment.
We are able to enforce security standards without the added difficulty due to SSO, MFA, remote device management, and other form of device management support. Most of our SMB clients also use Google Workspace, Microsoft 365, and other cloud storage tools which are easily integrated.
We are able to enforce security standards without the added difficulty due to SSO, MFA, remote device management, and other form of device management support. Most of our SMB clients also use Google Workspace, Microsoft 365, and other cloud storage tools which are easily integrated.
What do you dislike about the product?
The agent still has reliability problems because device check-ins frequently fail and troubleshooting steps are not very clear. The experience from a multi-tenant perspective is better than previously, and works reasonably well but needs further work, especially around cross tenant context switching or reporting, where there was, in the last version, disjointedness.
The MDM capabilities are growing but are still not up to par with other more focused offerings, especially with regards to basic functionality like managing Apple devices which is, at best, the bare minimum. As always, pricing tends to be a struggle, particularly for more junior clients with simpler needs. In addition, the support staff is friendly, but the timeliness of reactions to further escalation is not the best.
The MDM capabilities are growing but are still not up to par with other more focused offerings, especially with regards to basic functionality like managing Apple devices which is, at best, the bare minimum. As always, pricing tends to be a struggle, particularly for more junior clients with simpler needs. In addition, the support staff is friendly, but the timeliness of reactions to further escalation is not the best.
What problems is the product solving and how is that benefiting you?
Centralizing user and device management across clients, No More On-Prem Infrastructure for Identity Services - for the smaller clients (SMB), Simplifying the Onboarding and Offboarding process of the employees.
Reliable and Scalable Identity Platform for Modern IT Teams
What do you like best about the product?
I've been using JumpCloud for over three years, and it has significantly simplified our device and identity management workflows. The cloud-based directory makes it easy to manage user accounts, enforce security policies, and integrate with tools like Google Workspace, Slack, and AWS. The best part is the unified platform—it reduces the need for multiple systems by combining SSO, MDM, LDAP, and RADIUS under one roof. Their UI is intuitive, and onboarding/offboarding users is a breeze. Additionally, JumpCloud’s conditional access and Zero Trust policies give us strong security control without complicating user experience.
What do you dislike about the product?
Audit logging and report customization could be more advanced for enterprise use. At scale, the pricing can add up, especially with growing device counts. The mobile MDM functionality (particularly for iOS) could use better enforcement reliability. Still, these are minor compared to the overall value.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us eliminate the complexity of managing user identities, access controls, and device security across a distributed workforce. It replaced our need for multiple tools by offering a unified directory platform with seamless SSO, secure remote access, and centralized password policy enforcement.
We're now able to onboard and offboard employees quickly, enforce consistent security standards, and support remote users without relying on VPNs or traditional on-prem domain controllers. This has improved operational efficiency, reduced IT overhead, and significantly strengthened our compliance posture—especially for ISO and SOC audits.
We're now able to onboard and offboard employees quickly, enforce consistent security standards, and support remote users without relying on VPNs or traditional on-prem domain controllers. This has improved operational efficiency, reduced IT overhead, and significantly strengthened our compliance posture—especially for ISO and SOC audits.
Positive and negative feedback
What do you like best about the product?
Easy to patch. Easy to roll out applications. Built in MFA very helpful.
GUI improvements- needs to be more user friendly
GUI improvements- needs to be more user friendly
What do you dislike about the product?
GUI kind of confusing.
Not user friendly for some users
Not user friendly for some users
What problems is the product solving and how is that benefiting you?
Multiple AD
UEM
Patching
Application roll out
UEM
Patching
Application roll out
Jumpcloud Experience
What do you like best about the product?
Single dashboard to manage users and devices
What do you dislike about the product?
User offline while connect the after long time connect to the internet.
What problems is the product solving and how is that benefiting you?
Cost benefit and Cloud solution.
It just works
What do you like best about the product?
The ability to execute commands on endpoints, it just does what it says it's going to do and well.
What do you dislike about the product?
lack of cloud storage integrations, no ability to attach cloud storage like google drive or onedrive to a device.
What problems is the product solving and how is that benefiting you?
Cost effective when compared to traditional AD solutions, it's allowing us to have a simplified interface with quick and easy management, having SSO is a major benefit especially when all the tools fit nicely together, having a password manager and user portal that just works is what we needed.
JumpCloud Review
What do you like best about the product?
United Way of the Mid-South (UWMS) values JumpCloud as a secure, flexible solution that supports our evolving IT and operational needs. The staff loves it because it they can login one time and access all of their software apps.
What do you dislike about the product?
Sometimes there is an authentication issue when a staff gets an upgraded phone.
What problems is the product solving and how is that benefiting you?
User and device security.
Jumpcloud
What do you like best about the product?
Jumpcloud wraps up multiple tools in to one service. It acts as an MDM, device manager, SSO, and people directory.
What do you dislike about the product?
Jumpcloud is pretty complex and has a big learning curve. Luckily, they have docs and staff more than willing to walk you through becoming an expert on it.
What problems is the product solving and how is that benefiting you?
JumpCloud servers as our MDM, policy and user management tool.
Jumpcloud is a game changer in the Apple MDM and Identity management space
What do you like best about the product?
The ease of use, integrations with other 3rd party cloud services, simple interface and powerful capabilities.
What do you dislike about the product?
Doesn’t fit all clients budgets but still a great investment and something we always recommend.
What problems is the product solving and how is that benefiting you?
Identity management for Mac devices, policy management and checking all the security boxes for Apple products.
SSO a breeze
What do you like best about the product?
Jumpcloud has been relatively easy for us to onboard with and we've found integrating most platforms we use quite easy. We're right in the middle of rolling out MDM now for a mostly Mac fleet and even for our less technical team, they've found it a fairly smooth operation.
What do you dislike about the product?
It's hard to say really, most issues we've run into when setting up SSO have originated from the other end and not Jumpcloud, so I can't really fault it there. Maybe if i'm being super critical, the UI is a bit basic and could be a bit smoother in places but that's my old designer brain nitpicking more than anything!
What problems is the product solving and how is that benefiting you?
Jumpcloud has given us a one stop shop for all of our user and device management needs. We had a very fragmented onboarding process prior, and coming online with Jumpcloud has significantly improved our new hire experience. Managing the team and fleet of devices has become massively easier as well. And while saying all this, we've still got things we haven't yet implemented on our roadmap that we want to in Jumpcloud so we're just getting started!
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