Streamlined IT Management with Cost Savings
What do you like best about the product?
I appreciate that JumpCloud makes managing user access and provisioning much easier, especially when dealing with over 500 users and 150 applications. The SSO integration is a significant time-saver, and the custom reporting feature simplifies report generation for us. Integrating multiple Active Directories into JumpCloud has made our work more efficient. I also like that we can manage everything on one platform, cutting costs by not needing additional remote apps or password management tools. The initial setup was straightforward, thanks to user-friendly documentation and a supportive team. The user interface being user-friendly adds to the overall ease of use.
What do you dislike about the product?
Maybe on password manager, would JumpCloud have a cloud version? The installing is a bit challenging as we have endpoint baseline which prevents users from installing apps. Need to run another installing command. And sometimes the items are not synced. We need to edit and re-sync.
What problems is the product solving and how is that benefiting you?
JumpCloud simplifies user access de/provisioning for over 500 users across 150 applications with SSO integration. It integrates features like remote assist and password management, reducing costs on separate tools. Custom reporting and managing multiple Active Directories make operations more efficient.
Centralized user management has simplified access control and streamlined multi-device onboarding
What is our primary use case?
I have been managing all the users across the organization with JumpCloud, where I have been accessing their devices and their access to different portals like AWS and other applications as well.
I had a lot of users, and for the laptops, some users were using Mac and some users were using Windows machines, so I was able to assign that there itself.
With the Terraform provider and some automations, I was able to put every user directly into JumpCloud itself.
In terms of managing JumpCloud or users, I was able to manage 300 people with just two people.
What is most valuable?
The good thing about JumpCloud is having something where in a single tool, I can manage everything: users, groups, their permissions, their different applications, integrations, and the devices.
I think JumpCloud positively impacts the organization because all employees just need to remember one credential, not more than that.
For user positivity, I noticed that the users don't need to log in to all different tools.
What needs improvement?
There is always room for improvements.
For how long have I used the solution?
I have used JumpCloud for more than a year.
What do I think about the stability of the solution?
The user interface was good.
Customer support was good; I was able to get prompt responses from them.
What do I think about the scalability of the solution?
Scalability was good; I never found an issue in terms of scalability.
How are customer service and support?
Customer support was good; I was able to get prompt responses from them.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before JumpCloud, I checked Okta, AWS single sign-on and other tools as well.
How was the initial setup?
It was a direct purchase.
What about the implementation team?
It was managed directly with JumpCloud itself, so it was all being managed with JumpCloud.
Which other solutions did I evaluate?
If you are using JumpCloud, then do not use any other tool.
What other advice do I have?
I think I have covered everything and I am all covered. I think this was the first one I used directly. I would rate this review an 8.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Seamless User Management with Cross-Platform Support
What do you like best about the product?
I appreciate JumpCloud for its true cross-platform support, which is really important for managing users across different systems and cloud apps. The ability to handle user identities by centralizing all user accounts is something that stands out for me, making it easier to manage devices and systems from one console.
What do you dislike about the product?
Initial setup complexity.
What problems is the product solving and how is that benefiting you?
JumpCloud centralizes user accounts across devices, systems, and cloud apps, managing them from one console.
Unified identities have simplified onboarding and significantly improved access security
What is our primary use case?
Our main use case for JumpCloud is unified identity and device management. Since Mensa Brands continues to grow, we need one central platform to handle everyone's access and ensure all devices are secure across different brands.
A good example of how I use JumpCloud for unified identity and device management in my day-to-day work is during onboarding. When a new employee joins one of our brands, we can set them up with a single identity in JumpCloud, which automatically provisions their access to various apps and grants them the right permissions for their devices, streamlining that process significantly.
What is most valuable?
The best features that JumpCloud offers are Single Sign-On, which is probably the strongest feature as it lets everyone access all their apps with just one login, saving them considerable time and hassle, and conditional access, which is critical as it helps us ensure only trusted devices can connect.
Conditional access has helped our team by blocking a contractor who attempted to access sensitive data from an unmanaged personal device, eliminating that potential security risk before it could become a problem.
Patch management in JumpCloud has been quite helpful as it ensures everyone's systems are updated, providing another layer of security for Mensa Brands.
JumpCloud has positively impacted our organization by drastically improving our security posture with better control over access, and we are definitely saving considerable time with automated onboarding and device management, allowing us to focus more on strategic projects.
What needs improvement?
I think the reporting in JumpCloud could be improved as it takes a while to pull the exact data you need sometimes. I notice the Linux agent still has some quirks compared to the Mac and Windows ones.
More granular controls for specific policies and better third-party integrations with some of the niche tools we use would help to make my daily work even smoother.
I believe the mobile device management, the MDM side of JumpCloud, could be enhanced further for more complex scenarios, and a more intuitive user interface for certain administrative tasks would be beneficial.
For how long have I used the solution?
I have been using JumpCloud for the last 1.5 years.
What do I think about the stability of the solution?
JumpCloud has been very stable in my experience. We have found it to be quite reliable with minimal interruptions, and any small issues are usually addressed quickly.
What do I think about the scalability of the solution?
The scalability of JumpCloud is really good. We have grown quite a bit since we implemented it, and it has scaled with us without any major issues.
How are customer service and support?
The customer support for JumpCloud is generally helpful. They have different channels and respond quickly when we need assistance.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used a mix of on-premises Active Directory and some cloud tools. The switch to JumpCloud was mainly to achieve a unified platform for better security and scalability for our remote teams.
What was our ROI?
We have definitely seen a return on investment. The time saved on onboarding and device management is significant, probably a 75% reduction, and our security incidents have dropped close to zero, which is a huge positive.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing is that it is competitive, though licensing can get a little complex with different tiers and add-ons. Setup costs are mainly tied to the time and resources needed for the initial deployment.
Which other solutions did I evaluate?
Before choosing JumpCloud, we evaluated other options such as Microsoft Azure ID and Okta, but JumpCloud felt like the best fit for our specific cross-platform needs and zero-trust approach.
What other advice do I have?
We have seen specific outcomes since implementing JumpCloud, cutting our onboarding time significantly, probably by about 75%, and security incidents related to unauthorized access have dropped close to zero.
More granular controls for specific policies and better third-party integrations with some of the niche tools we use would help to make my daily work even smoother.
My advice to others looking into using JumpCloud would be to clearly define your specific priorities, especially for cross-platform management and security, and ensure to thoroughly test the setup with your existing tools to ensure smooth integration. I would rate this product an 8 out of 10.
Unified directory and device management has streamlined remote workforce security and onboarding
What is our primary use case?
My main use case for JumpCloud is as an MDM tool. JumpCloud is essential for my team in mobile device management, and I also use it as an Active Directory solution. I use JumpCloud to provide admin access, enable specific application sideloading, manage all software, and handle inventory management. My primary use case for JumpCloud involves application management and Active Directory functionality. I use JumpCloud for monitoring devices and providing specific access controls, including administrative access and application-specific controls, as well as resource sharing. I can track or lock out systems in case of loss or other security concerns.
An excellent use case for JumpCloud is addressing the management of a remote or hybrid workforce. A unique use case involves rapidly deploying devices to new employees without requiring them to come into the office. My team leverages pre-configured policies and zero-touch deployment to ship devices directly to employees, already configured and secure. This eliminates geographical limitations and ensures compliance from day one.
What is most valuable?
In a day-to-day context, the best features JumpCloud offers for my organization are the unified directory and device management. The ability to consistently manage user access and security policies for a diverse fleet of devices from a single pane of glass is critical for daily operations. It simplifies routine tasks including onboarding and offboarding and significantly strengthens security.
Integration capabilities are a key component of JumpCloud. JumpCloud integrates seamlessly with many common cloud applications through SSO and SCIM provisioning, which streamlines access and enhances security. For reporting, JumpCloud provides detailed audit logs and reports on user activity, device status, and policy compliance, which is crucial for security and regulatory compliance.
A key positive impact JumpCloud has on my organization is significant time savings. By centralizing user and device management, IT teams can reduce the time spent on manual tasks, potentially freeing up 20 to 30 percent of their time. Security is also improved, with specific metrics showing a reduction in security incidents due to enforced MFA and conditional access. Employee productivity benefits through seamless SSO and faster onboarding.
What needs improvement?
JumpCloud can be improved in several areas. Some users feel the initial configuration can be complex, especially for larger organizations, and better guided onboarding could be helpful. Additionally, while its reporting and integrations are strong, more granular and customizable metrics and real-time alerts would be beneficial for advanced use cases.
From my team's perspective, there is often a desire for even more intuitive administrative controls, particularly when managing complex policy sets. Enhanced integrations with specific industry-specific applications could provide even greater efficiency. It is about refining the user experience and expanding compatibility.
Another area for potential enhancement could be customer support and resources. While generally good, faster response times and more comprehensive or specialized documentation could further improve the user experience, especially during complex deployments.
For how long have I used the solution?
I have been using JumpCloud for one and a half years.
What do I think about the stability of the solution?
JumpCloud is considered to be quite stable, offering reliable performance and consistent uptime for identity and access management. Any occasional incidents are typically addressed promptly.
What do I think about the scalability of the solution?
JumpCloud's scalability is quite robust, designed to easily accommodate growing organizations and fluctuating user counts. It allows for seamless expansion without major disruptions to management or security.
How are customer service and support?
Customer support is generally responsive and helpful, with various channels available. However, faster response times and more comprehensive or specialized documentation would be beneficial, particularly for complex queries.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used a combination of on-premises Active Directory and several disparate cloud tools. The switch to JumpCloud was primarily driven by the need for a unified management platform, improved security with zero-trust capabilities, and better scalability for a growing remote workforce.
What was our ROI?
I have seen a significant return on investment. Metrics show a reduction in identity and access management costs, potentially between 40 and 60 percent. Time saved on onboarding and offboarding users is also measurable, leading to improved employee productivity.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing indicates that pricing can be considered competitive with similar cloud platforms, though licensing can become complex with different tiers and add-ons for various features. Setup costs are mainly tied to the time and resources needed for the initial deployment and migration, which can vary depending on the organization's complexity.
Which other solutions did I evaluate?
Before choosing JumpCloud, I evaluated other options, such as Microsoft Azure Active Directory and Okta. JumpCloud was ultimately chosen due to its comprehensive cross-platform management capabilities and its native zero-trust approach.
What other advice do I have?
JumpCloud is typically deployed as a pure cloud solution, functioning as a public cloud-based directory and management platform. It is designed to replace or complement legacy on-premises systems, facilitating a hybrid model during transition, but its core functionality is cloud-native.
JumpCloud operates on its own cloud infrastructure rather than being deployed directly on a specific AWS, Azure, or Google Cloud platform by the customer.
I rate JumpCloud an 8 out of 10 overall, balancing its strong unified management and security features with the potential for initial configuration complexity. I choose 8 out of 10 because this rating primarily reflects the areas for improvement, such as the initial complexity and the desire for more granular reporting and specific integrations. While it excels in its core functions, addressing those specific pain points would push it closer to a 9 or 10.
Effortless Multi-OS Management with Powerful Remote Assist
What do you like best about the product?
There are many reasons I appreciate this product, but the ability to manage different operating systems from a single platform is especially helpful. I also find the remote assist feature to be excellent. Additionally, the option to use Commands has proven to be extremely useful on several occasions.
What do you dislike about the product?
At times, I find the help resources difficult to follow. I do understand, though, that maintaining them so they remain current and user-friendly is truly a Herculean task.
What problems is the product solving and how is that benefiting you?
I manage a wide range of devices and operating systems, including phones, Windows 10 and 11, Mac, Linux, iOS, Android, and Windows Server. As the sole IT department, I am responsible for keeping everything running smoothly. In addition to my IT duties, I also serve as a housing director and grant administrator. I truly appreciate anything that can help me handle the demands of managing this mid-sized company more efficiently.
Unified device management has secured remote endpoints and simplified lifecycle workflows
What is our primary use case?
My main use case for JumpCloud is managing a fleet of Windows and Mac devices. I manage the complete life cycle of the device from imaging to offboarding using JumpCloud, so when a new employee joins the company, the device gets enrolled with JumpCloud, any apps that the user may need are automatically installed via JumpCloud, and then the device is shipped out.
What is most valuable?
Because we're in healthcare, we're all about security, and JumpCloud gives us the ability to lock down the device and make sure only approved apps are installed, which is beneficial.
Recently, JumpCloud rolled out the ability to host apps in their repo, so I no longer have to host them myself for install. I just upload them to JumpCloud and push and they're good to go. I also appreciate that JumpCloud has a remote desktop included, which makes life very easy.
I'm in a company that's fully remote, and because we have no on-site location, having a remote desktop was important to me so I can provide remote support when needed or troubleshoot when needed. Having that built-in has been very nice and made supporting my end users significantly easier.
JumpCloud has given us a much more secure environment, and as we move toward a SOC 2 Type 2, having JumpCloud in place made it very easy to gather the evidence we needed to prove that we were doing what we should be doing.
We needed fewer employees, and by adding JumpCloud, we were able to remove the need for at least one employee because we had less hands-on device imaging.
What needs improvement?
Better management for iOS devices would be wonderful, so I could ditch a secondary MDM I use for my iOS devices that I manage. If I could bring everything to one pane, I think that would be a real improvement for me.
JumpCloud does what it does and does it very well, and there's always room for improvement. As I stated about iOS, giving them a nine is probably the best they could achieve.
For how long have I used the solution?
I started using JumpCloud about three to three and a half years ago.
What do I think about the stability of the solution?
I experienced some bugginess getting joined. It did not initially recognize my microphone, and I had to reload the page a few times because it kept saying it was failing.
What do I think about the scalability of the solution?
JumpCloud has scaled up and down with the ebb and flow of our business very well, and I have no complaints on its ability to scale or downsize as needed.
How are customer service and support?
Customer service is fairly good, and sometimes it takes a little time to hear back. Service was better in the beginning, but as JumpCloud has grown, they have not leaned into their support quite as much as I hope they would. However, they do get back to you within a reasonable amount of time.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
When I was onboarded, we moved from an MSP to an internal team, and the MSP was using a different MDM for each device type, whether that was iOS, Mac, or Windows. We tried to move to something that would be unified, and then eventually move to using the IDP portion of JumpCloud as well.
How was the initial setup?
JumpCloud was purchased before I onboarded, so I did not handle the initial licensing. As they've rolled out new features, I have been in on the conversations on which ones to purchase and whether we needed to stick with the Platinum bundle that we were getting or if we could drop down. My manager made the purchasing decision on JumpCloud about two weeks before I joined the organization.
What about the implementation team?
I did not use an implementation team.
What was our ROI?
JumpCloud delivered very strong ROI.
What other advice do I have?
The biggest advice I would give to others looking into using JumpCloud is to test, because the biggest thing you can do to make sure it's going to work for your environment is to sign up for the free demo and test JumpCloud as much as possible to make sure it suits your use case. JumpCloud is a good product and it marks all the boxes that I needed it to. I would rate this review a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Centralized access control has unified cross‑platform security and simplified policy management
What is our primary use case?
My main use case for JumpCloud arises from facing multiple challenges in controlling user access since 80% of our platform is Linux. I need solutions to control users and devices, and JumpCloud provides me with those solutions, making it very helpful for managing devices, users, groups, and resources.
What is most valuable?
I have been using JumpCloud for the last three years, having deployed it in my organizations for Windows, Linux, and macOS. I have the needed platform to support these three platforms, and I have more than Linux machines, so I needed directory services similar to Active Directory. Active Directory cannot support Linux machines, which is why I chose JumpCloud, and I have completely deployed JumpCloud in my organization.
The best features of JumpCloud include its support for Windows, Linux, and macOS, which is a standout feature for me. Additionally, deploying all policies through JumpCloud is straightforward, making it one of the best features for my needs.
The cross-platform support and easy policy deployment from JumpCloud have greatly assisted my team, especially since it is typically difficult to deploy services across various directory services on Linux. With JumpCloud, applying policies to my Linux agents or devices is easy, and I am happy with this capability.
When discussing additional features of JumpCloud, I can fetch inventory, check the history of machines, and capture details about the operating system, such as who is using it, its configurations, and installed software. These features are helpful for managing my inventory.
JumpCloud has positively impacted my organization by greatly enhancing my control over security, especially for Linux, Windows, and macOS devices after its implementation. I now have more secure control over my devices and organizational data.
The improvements in security after implementing JumpCloud have made my stakeholders very happy regarding my data security, as I could not secure my data before. Now, I can monitor user activities and implement policies to control resources better, which has been very useful for me.
What needs improvement?
If JumpCloud could add network-level security, such as blocking unauthorized websites, it could be very helpful for me.
I chose to give it a nine out of ten because I see the need for improved security levels in JumpCloud, including more security features. However, JumpCloud has many great features that support all operating system platforms, making it a nice tool.
For how long have I used the solution?
I have been working in my current field for 16 years.
What do I think about the stability of the solution?
How are customer service and support?
The customer support provided by JumpCloud is fantastic, as they respond properly and provide solutions when required. Communication is great, and they can also respond over email, which enhances the support experience.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before JumpCloud, I did not use any directory-based services. After implementing JumpCloud, it has been incredibly helpful for controlling users and resources while enhancing security, making me very happy.
What was our ROI?
I have seen a return on investment with JumpCloud, as the money saved is significant. If I had planned to deploy an entire machine on Windows, it would have been very costly. After implementing JumpCloud, I found I do not require Windows installations, which is very helpful and cost-effective, while also maintaining effective security levels.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup cost, and licensing of JumpCloud has been positive, as I am happy with the support provided, and this setup cost is effective. This is a major point of concern for management regarding costs and implementation, but from my technical perspective, it is very helpful.
Which other solutions did I evaluate?
Prior to choosing JumpCloud, I evaluated other options like Windows Directory Services for Windows and LDAP services for Linux. If JumpCloud were not available, those were the solutions I would have turned to. However, after implementing JumpCloud, I found it very manageable with a console that provides role-based access to users, which has been very helpful for my needs.
What other advice do I have?
My main use case for JumpCloud arises from facing multiple challenges in controlling user access since 80% of my platform is Linux. I need solutions to control users and devices, and JumpCloud provides me with those solutions, making it very helpful for managing devices, users, groups, and resources. I give this product a rating of nine out of ten.
Effortless Cross-Platform Management
What do you like best about the product?
JumpCloud makes it easy for a small team like ours to manage Windows, macOS, and Linux from one place. The agent is lightweight and reliable, and even when a device can’t use full MDM, we still get good inventory and can enforce basics like encryption, firewall, and screen lock. Patching is straightforward too, we push updates to a small “vanguard” group first, then roll out broadly. Overall, it does a lot and keeps our fleet in a healthy, compliant state without a ton of overhead. Big shoutout to their support, fast, knowledgeable, and genuinely helpful. And the AI chat in the console, which speeds up troubleshooting and “how do I…?” tasks more than I expected.
What do you dislike about the product?
JumpCloud’s conditional policies only applies to JumpCloud-managed accounts, which limits what we can do in mixed environments or where identities are primarily in Google Workspace.
What problems is the product solving and how is that benefiting you?
Before JumpCloud, we had three separate ways to manage Windows, macOS, and Linux, lots of manual patching, inconsistent security baselines, and an inventory that was never quite right, making onboarding/offboarding slow and audits painful. We also spent too much time hand-holding devices for basic fixes and chasing evidence for compliance.
JumpCloud gives us one place to enroll devices fast, enforce the same core controls everywhere (encryption, firewall, screen lock), and keep OS/browsers updated on a simple vanguard → general rollout. The agent (plus MDM where supported) provides accurate hardware/software inventory, so audits are straightforward. Result: stronger security, faster onboarding/offboarding, fewer tickets, and clean compliance evidence.
Streamlined Access Management, Needs Multi-Command Improvement
What do you like best about the product?
I use JumpCloud for Active Directory, Access Management, Endpoint management, and as a Password manager. It's a source of truth for our AD and helps centralize access de/provisioning. We manage user endpoints, including tasks like patching management and setting policies to access JumpCloud only from specific countries and company devices. The Password manager feature helps us manage user credentials efficiently. I appreciate its capability to eliminate the need for separate remote assist tools, as we now use JumpCloud exclusively for this purpose. All the mentioned features of JumpCloud are crucial to us. Managing endpoint and access management through JumpCloud helps us a lot by reducing manual work. Integrating JumpCloud with HR tools makes user access de/provisioning seamless. Additionally, the initial setup was easy, thanks to the documentation provided and support chat.
What do you dislike about the product?
On the command part, I think it needs improvement to run multiple commands on multiple devices. We're expecting to be able to run more than one command on multiple devices, like installing a password manager or other apps through a command, and have it run on multiple devices as well.
What problems is the product solving and how is that benefiting you?
JumpCloud is our AD source of truth, centralizes access provisioning, manages endpoints with policies, aids password management, and eliminates the need for separate remote assist tools. Integration with HR tools makes user access seamlessly manageable and reduces manual work.
