JumpCloud
JumpCloud, Inc.External reviews
3,738 reviews
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JumpCloud support is top tier
What do you like best about the product?
The most helpful thing about JumpCloud is the documentation, and the ability to reach out to support when you encounter a problem. Support is so helpful, they will go back and forth with you for weeks until the issue is resolved.
What do you dislike about the product?
There is not much I do not like about JumpCloud. We have all this information at our fingertips with their documentation, and it is very simple and easy to use service. It is easy to figure out how to do anything you need to do. I have no complaints.
What problems is the product solving and how is that benefiting you?
I am solving the issue of implementing MFA throughout our company. Through this process, I have realized how easy JumpCloud is to use. Everything I need is there, and generally when I encounter a new issue, it is either user error or something to do with windows. JumpCloud makes problem solving easier.
A good but clunky system
What do you like best about the product?
Finding things is pretty intuitive, things mostly work
What do you dislike about the product?
The interface overall is jarring. User and MAchine windows are popups that go away when you hit save. It could use a UI overhaul.
What problems is the product solving and how is that benefiting you?
Integrating SSO and MDM overall is a great idea
Recommendations to others considering the product:
Make sure it meets your use cases
Great for cross platform identity management
What do you like best about the product?
We have a mix of Windows and Linux laptops, entirely cloud based. JumpCloud allows us to administer the entire estate without costly legacy infrastructure.
What do you dislike about the product?
I'd like to see Linux package management.
What problems is the product solving and how is that benefiting you?
Self-service password reset is possible via Azure AD, but only on premium plans. The cost of JumpCloud is significantly lower than Microsoft alternatives - and natively supports our Linux estate too.
Excellent product, makes all IT guys lives easier.
What do you like best about the product?
How easy the platform is to use, its many many features. As well as the usefulness that our whole team gets out of the product. It makes creating accounts and access to groups so simple.
What do you dislike about the product?
There really is not a whole lot that I do not like, the support is top-notch when any issues do arise. One concern I do have is that if you import a large number of users even one time you run the risk of being bumped up to a higher plan.
What problems is the product solving and how is that benefiting you?
We use it primarily for access control to devices, account creation and management. It allows the team to focus on more important issues rather than create lots of accounts by hand.
Very handful, powerful and easy cloud directory solution
What do you like best about the product?
Easy user management, possibility to add scripts and policies to control user's computers. Single sign-on solution. The log of when a user has logged in and which computer are very helpful.
What do you dislike about the product?
Would be great if we can have in this service the ability to control mac configurations, and be able to configure the system settings. This is only possible with third party services.
What problems is the product solving and how is that benefiting you?
We are solving the problem of a centralized solution to manage users. Besides that, we are solving the issue to manage computers and their basic configuration, like administrator access and user access to each computer.
Recommendations to others considering the product:
For sure JumpCloud is an amazing solution for Cloud Directory. Give it a try!
Best app for policy control
What do you like best about the product?
It is the solution that our company requires
What do you dislike about the product?
Sometimes the user interface loads slowly
What problems is the product solving and how is that benefiting you?
inventory control, integration with azure and effective policy management
Swiss army knife for authentication and fleet management.
What do you like best about the product?
Jumpcloud does it all. From MDM, Mobile Devuce, Mac, Windows, Linux client management, software /app management, patch management to RADIUS, LDAP and SSO auth management. You won't find a more comprehensive and easy to use platform.
What do you dislike about the product?
The MDM features need to be evolved more to support some of Apple's deeper commands such a remote management/ screen sharing. Also, the command running interface needs a bit of an overhaul.
What problems is the product solving and how is that benefiting you?
Our largest problem is unifying authentication for all of our different machines, SaaS and other needs. Jumpcloud makes this easy. The other big problem is endpoint management/ software installation, etc. Many of the remote login companies solve this problem, but none of them have the unification of Jumpcloud.
Recommendations to others considering the product:
Give it a try, not a lot to lose as it can run in parallel with existing auth until you are ready to transition.
Not a drop in replacement for traditional ldap.
What do you like best about the product?
Ease of signup, clear user interface, cloud feature.
What do you dislike about the product?
Lack of features of traditional ldap setup.
What problems is the product solving and how is that benefiting you?
Our problems were not solved by Jumpcloud due to missing fearures.
The product might be useful for many applications, but was not appropriate for our use case.
The product might be useful for many applications, but was not appropriate for our use case.
Recommendations to others considering the product:
Might be good if it fits your needs.
Jumpcloud works! A+
What do you like best about the product?
It helps us monitor our users on both PC and Mac. We use it throughout the entire company and have been for a while now. It seems like a very secure platform and I would recommend it.
What do you dislike about the product?
I think it could be a bit more user-friendly. Additionally, having a separate MFA app for it can be a bit annoying. I think at this point I could fill an entire folder on my phone with required MFA apps, it would be nice if I could use another MFA app I already use for Jumpcloud.
What problems is the product solving and how is that benefiting you?
Tracking our users' work computers and what state they're in. It has been a good service to have when trying to track certain users' devices, the names of them, etc etc.
Jumpcloud is still growing and in the works
What do you like best about the product?
I think what comes first is the device management, and then SSO integrations
What do you dislike about the product?
The jc agents and there are some syncing issues when we bind user account
What problems is the product solving and how is that benefiting you?
One of the thing that is current to us right now is PCI and their requirements, with jumpcloud as our sso, this helps us meet that requirement of PCI
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