JumpCloud
JumpCloud, Inc.External reviews
3,736 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful and intuitive product to manage Teams
What do you like best about the product?
JumpCloud is very straightforward to use. I was able to migrate my entire organization within just a few hours.
The level of customization in the User deployment is unmatched, and the synchronization is near instant.
Being able to activate or deactivate a user account at a specific moment is excellent.
I had the pleasure to need to contact customer service twice.
Both times the agents were very responsive and solved my issue in the first attempt while being super patient and friendly.
The product documentation is very detailed and offers all information required in an easy-to-read way.
I also love that the pricing is transparent and affordable for any size.
The level of customization in the User deployment is unmatched, and the synchronization is near instant.
Being able to activate or deactivate a user account at a specific moment is excellent.
I had the pleasure to need to contact customer service twice.
Both times the agents were very responsive and solved my issue in the first attempt while being super patient and friendly.
The product documentation is very detailed and offers all information required in an easy-to-read way.
I also love that the pricing is transparent and affordable for any size.
What do you dislike about the product?
I wish JumpCloud offered somewhat more customization within the presentation of itself.
Let me choose my color scheme for the user portal. And maybe allow me a custom domain or at least a custom subdomain.
Also, the two-factor authentication deployment could be more straightforward for the users.
Duo still uses the outdated embed, but TOTP has to be used without it.
Why can't I enforce the JumpCloud Protect app without, otherwise, at least TOTP (which could potentially be phished)?
And why is TOTP the only allowed MFA method for admin accounts?
The last feature I'm missing is Risk-based access, as right now, I can either enable or disable MFA for my users.
Let me choose my color scheme for the user portal. And maybe allow me a custom domain or at least a custom subdomain.
Also, the two-factor authentication deployment could be more straightforward for the users.
Duo still uses the outdated embed, but TOTP has to be used without it.
Why can't I enforce the JumpCloud Protect app without, otherwise, at least TOTP (which could potentially be phished)?
And why is TOTP the only allowed MFA method for admin accounts?
The last feature I'm missing is Risk-based access, as right now, I can either enable or disable MFA for my users.
What problems is the product solving and how is that benefiting you?
JumpCloud became our central Identity Provider and the single source of truth for the organization.
We use it to manage user-, group- and software provisioning over SAML and SCIM.
It saves us many hours, which would otherwise be used to manage the users manually.
We use it to manage user-, group- and software provisioning over SAML and SCIM.
It saves us many hours, which would otherwise be used to manage the users manually.
Simple, but Effective
What do you like best about the product?
Jumpcloud had all the features I wanted (and more!) and the documentation and interface made it so easy!
What do you dislike about the product?
I can't think of anything to add here - it worked really well.
What problems is the product solving and how is that benefiting you?
I had users in several systems and they were hard to manage. JumpCloud brought them all together AND provided plugins for SSO into my other products.
Very user friendly tool
What do you like best about the product?
The terminal used from the console, it's very powerful.
What do you dislike about the product?
Linux policies aren't enough for managing the devices
What problems is the product solving and how is that benefiting you?
Managing Linux devices
Release your headache by cloud AD service
What do you like best about the product?
Cloud AD works and no worry about the server being down or will shut down due to updates or uncertain hardware issues. Since we went to JumpCloud, We have been rid of worry about users being unable to log in to their devices or losing access to critical business data.
What do you dislike about the product?
Nothing that I found so far. We are using this for AD services
What problems is the product solving and how is that benefiting you?
Not having to maintain your local AD service or maintain a server to do this, maintain and backups are just too much to deal with if you do it yourself.
Great for HomeLabs
What do you like best about the product?
JumpCloud makes identity management for my homelab really easy. It integrates with Google Workspace and propagates password changes to other services like LDAP, allowing my family members to have one password for all. I haven't really touched it either after setup, it's one of those things that you can safely forget about once it's working.
I'm big on services that provide a cost effective way to use them in a HomeLab setting, any service that is willing to allow full featured small scale deployments is a service that I'm willing to advocate for as it shows that they care about the professional community and are committed to building a great product.
I'm big on services that provide a cost effective way to use them in a HomeLab setting, any service that is willing to allow full featured small scale deployments is a service that I'm willing to advocate for as it shows that they care about the professional community and are committed to building a great product.
What do you dislike about the product?
The LDAP configuration in the beginning was a little confusing, but after some trial and error I got through it and got everything working. Other than that there's nothing that I really dislike about JumpCloud, it works perfectly for what I need.
What problems is the product solving and how is that benefiting you?
I needed an easy way to allow LDAP login for users to service like Google Workspace, iDRAC, vSphere, PAM logins, and network shares. With JumpCloud my users can have a singular login that gives them login to all those services.
Solid offering with consistent improvement
What do you like best about the product?
Management is easy and fairly robust. Anyone could get things running and centralize the management of devices and accounts. The JumpCloud team is moving in the right direction and regularly adding stability and new features. Many learning resources are available to get started or learn new aspects of the system. Their support team is responsive and helpful. They have an excellent policy for trying out new aspects of the system before paying to upgrade. This lets you evaluate if the features are worth it to your organization without financial pressure. ajwepofj awoj faowpje fawe jfawjefopjaweofj aweofj paowej fo awefpoajwepofj awoejfpoawje fpoajwepof jaopwe jfoaj wepf
What do you dislike about the product?
Some features do not work reliably. For example, Apple automated device enrollment does not always cause the device to require the JumpCloud login to complete the initial setup. There are a few features that would make our lives a lot easier which have not been implemented, such as allowing for network-based trust for computer MFA. There is also no way to require MFA for particular users across all devices they interact with. This is instead handled at the devices level.
What problems is the product solving and how is that benefiting you?
JumpCloud lets us keep track of device status, roll out policies and software, and manage accounts and SSO. Integration into our existing workflows has been straightforward. We have been able to consolidate management of the many different systems we use, including Windows, Mac, and Linux devices. The different options for deployment have allowed us to roll out to devices that are already in the field. We have been able to roll out software based on device or user groups.
Easy to Implement and Manage With No Hassle!
What do you like best about the product?
JumpCloud is a right-out-of-the-box Directory SaaS product that you can use to manage your devices. From configuring users (which you can import from various services) to adding devices (just a quick install of the agent, you can automate this to get max effect) to configuring device groups and device level policies, JumpCloud can replace your on-site AD within a day! Including the Apple MDM, Patch Management, and App Deployment features, JumpCloud is well along its way to becoming a fully-fledged RMM with a very good feature set.
What do you dislike about the product?
The only downside I have come across is that there is no way to export JumpCloud logs to SYSLOG, which makes integrating with a SIEM difficult (either the SIEM provider needs to build an integration with JumpCloud's APIs to pull in logs or the end user needs to set up an AWS Serverless App. For those without an AWS environment, this is an additional expense that should not be required to implement wholistic logging across an environment).
What problems is the product solving and how is that benefiting you?
JumpCloud is solving my computer management problem by allowing me to manage systems (both on-prem and remotely) without having to worry about maintaining an Azure AD environment. This allows me to manage my users in a cost effective way with no additional overhead beyond the JumpCloud cost.
Great for companies that use Google Business and need user directory services
What do you like best about the product?
This is by far the simplest cloud-based user directory/SSO I've ever used. The UI is intuitive, the settings are in easy-to-understand terms, and the SSO integration is one of the simplest I've ever seen.
What do you dislike about the product?
I wish there were more options for Windows/Mac MDM-style features, but I really get the feeling that those are on the way. If JumpCloud could rival Microsoft Intune/EPM and Mosyle MDM, then this could easily be my preferred MDM in my consulting work.
What problems is the product solving and how is that benefiting you?
Ever since Google Business hit the scene, there have been many open questions about what to do for user directory services in lieu of Active Directory. JumpCloud is that answer. Many small to medium size businesses buy mix-and-match models of desktops and laptops, then expect their IT support to make it all work together. JumpCloud doesn't just make that possible - it makes the process easy.
Quick onboarding and friendly UI
What do you like best about the product?
How fast the onboarding was to get a tenant there was no waiting just signed up and your basically in and ready to play and mess about
What do you dislike about the product?
Unfortunately it did have the feature to push unsigned apps to IOS devices which was something I really needed and also though there is a live chat I got a quicker response via email
What problems is the product solving and how is that benefiting you?
Jumpcloud looks to be jumping into the MDM market with affordable pricing and which is great for small business or IT enthusiasts like me
Simple and user friendly interface to create custom app for SSO
What do you like best about the product?
It has lots of pre-built apps available for SSO in its marketplace. Also for not-so-generic tools, it provides a very user-friendly interface for custom app creation.
What do you dislike about the product?
Nothing much to dislike, but if more and more tools are added to the marketplace then it would increase the acceptance of Jumpcloud. The Jumpcloud team should be more than eager to partner with new companies and startups to add their tools in their apps pace
What problems is the product solving and how is that benefiting you?
Jumpcloud helps in SSO for users to login into my company Mindtickle. We have recently seen a rise in our customers using Jumpcloud as their IdP for SSO and user management. The simple and easy to use interface makes it wonderful to integrate with Mindtickle with Jumpcloud for SSO needs
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