JumpCloud
JumpCloud, Inc.External reviews
3,347 reviews
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⭐️⭐️⭐️⭐️⭐️ JumpCloud Review: A Modern Identity & Device Management Platform
What do you like best about the product?
We’ve been using JumpCloud for several months now, and it’s proven to be a powerful, cloud-native alternative to traditional directory services like Active Directory. Whether you’re a growing startup or a globally distributed team, JumpCloud offers a flexible, centralized approach to identity, device, and access management.
What do you dislike about the product?
Pro: Excellent SSO integration with a broad catalog
• Pro: Easy-to-manage conditional access and group policies
• Con: Limited customization in some SAML attributes and SCIM provisioning workflows
• Pro: Easy-to-manage conditional access and group policies
• Con: Limited customization in some SAML attributes and SCIM provisioning workflows
What problems is the product solving and how is that benefiting you?
Previously, we were juggling multiple tools to manage user accounts, device security, remote access, and SSO — often with poor integration between them. JumpCloud consolidated these needs into a single cloud-based platform, removing the overhead of managing on-prem directory services like Active Directory or multiple MDM/SSO providers.
James' Review of Jumpcloud
What do you like best about the product?
We use jumpcloud at our sales company, i love how easy it is to use and it also combines different platforms into one easy way to login
What do you dislike about the product?
i like everything about it, whats not to love...
What problems is the product solving and how is that benefiting you?
It makes it easy to login all at once for different softwares we use at our sales company
Best Device Management Tool
What do you like best about the product?
I have been using them since 2017. They keep growing and adding new features. There enrollment and user management is easy. Also great UI.
What do you dislike about the product?
I wished they had just one tier support, depending on how much you pay/level you get a different support group and response times
What problems is the product solving and how is that benefiting you?
Device management
Simplified apps access and login
What do you like best about the product?
I like using JumpCloud because it has simplified access and login process to all my work application using SSO and 2FA security module. I only need to remember one primary password because JumpCloud has integrate with all my application that my company use for work.
What do you dislike about the product?
Sometimes when using the pre-filled username and password, the details isn't pop-up on the text field. I have to open my password storage manually and find the details.
What problems is the product solving and how is that benefiting you?
I use SSO and 2FA to add more security layers to access to sensitive work application. JumpCloud also send reminder for me to change my password for every three months.
The only comprehensive IAM and Device Management platform our there
What do you like best about the product?
To the best of my knowledge, JumpCloud is the only solution uniquely positioned to unify IAM with Device Management, supporting multiple protocols such as agent-based integration, LDAP, and RADIUS. Their comprehensive documentation allows easy integration possible with devices and application and in the rear occasion when we ran into issues the customer support was ready to go above and beyond. This centralizes user and device management for us, and we’ve since rebuilt our entire operations around JumpCloud using it every single day to fully leverage its capabilities.
What do you dislike about the product?
JumpCloud password manager continues to be it's weakest point even with it's unique decentralized syncing approach. It doesn't compare against some of the best solutions out there and the clients are a hit or miss.
What problems is the product solving and how is that benefiting you?
JumpCloud made it possible to have a unified solution supporting LDAP, RADIUS, Workstations and SSO all from a single place. It has replaced the multiple disjointed tooling and makes introducing new platforms in the organization easy as there are lot of ready to use templates available.
JumpCloud MDM - Managing the macOS and Windows devices & a good choice of remote management.
What do you like best about the product?
Jumpcloud is an all in one cloud directory that allows us to manage SSO, device management, user management & multiple services. Managing all the operating systems - Windows, macOS and Linux on a single Platform. It is easy to use, quick to implement and offers seamless integration with various services.
What do you dislike about the product?
MDM is good but lacks deep mobile controls especially for Android/iOS.
What problems is the product solving and how is that benefiting you?
Before jumpcloud managing user accounts in different different platforms and services was time consuming. We can manage the all operating systems in single platform to saving the IT Time. Also jumpcloud provide his own remote control we didn't depend on other tools.
Reduced the IT workload.
Faster onboarding and offboarding.
Reduced the IT workload.
Faster onboarding and offboarding.
Secure working environment made easy
What do you like best about the product?
Transparent in their communication, proper documentation, easy to setup. easy to maintain. all in one system SSO, MDM, Radius, LDAP. Ongoing development of the platform new features are often added
What do you dislike about the product?
I do not really like the logging functionality. Software management on apple devices can be better.
What problems is the product solving and how is that benefiting you?
Security, easy onboarding/offboarding employees. Zero touch Apple device installation and configuration, stay ISO compliant.
A holistic all in one IT governance stack
What do you like best about the product?
Jumpcloud has been amazing at streamlining our entire tech stack in the way we provide services to our internal users and customers.
The SSO coupled with the MFA and Identity Management provide a very robust framework that has successfully replaced our legacy open-source solutions. The MDM which was one of the key reasons which we adopted jumpcloud in the first place has simplified our device management process as well ensuring user devices are secure whilst being a lightweight solution.
The SSO coupled with the MFA and Identity Management provide a very robust framework that has successfully replaced our legacy open-source solutions. The MDM which was one of the key reasons which we adopted jumpcloud in the first place has simplified our device management process as well ensuring user devices are secure whilst being a lightweight solution.
What do you dislike about the product?
Post sales & Technical Support could be improved on.
What problems is the product solving and how is that benefiting you?
Through mobile device management, we were able to enforce endpoint security posture throughout our organization.
The integration of policy management
What do you like best about the product?
The integration of policy management is highly streamlined, making it easy to apply policies efficiently.or the patch management feature is particularly well-received, offering a seamless process for updating the operating system.
What do you dislike about the product?
The application store feature is currently unavailable for applications example: Self service, Company portal, which limits user autonomy. Additionally, software management has certain limitations; if these are expanded, the process would become significantly more efficient and user-friendly.
What problems is the product solving and how is that benefiting you?
Since everything is cloud-based, management becomes significantly easier and more centralized.JumpCloud simplifies identity and device management across Mac, Windows, and Linux devices. It enhances security with MFA and conditional access, centralizes user and device control, and supports seamless remote work. This reduces administrative overhead, improves user satisfaction, and strengthens our overall security posture.
JumpCloud is a great tool
What do you like best about the product?
I like the ability to troubleshoot issues remotely using the remote assist
What do you dislike about the product?
The users page UI. It could be like the devices page.
What problems is the product solving and how is that benefiting you?
It enables us manage our users and devices seamlessly.
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