JumpCloud
JumpCloud, Inc.External reviews
3,736 reviews
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Jumpcloud — Your Organization's Cloud-based Collaboration Platform
What do you like best about the product?
With JumpCloud, users have the power to manage their workflows in a centralized system. This makes it easy to deploy new software and applications without having to worry about systems and networks.
What do you dislike about the product?
There is nothing to complain about with the JumpCloud platform.
What problems is the product solving and how is that benefiting you?
Being tied to licensing fees and the deep knowledge required with Azure for being limited to specific OS types. The JumpCloud platform is easy to use and flexible, making it ideal for users who are looking for a tool that will help them streamline their workflows. Jumpcloud provides a helpful, well-organized policy management system with SSO and directory management features that are valuable in a Microsoft environment. The policies include modules for creating your GPOs, which are similar to those in Microsoft environments but only make registry changes. They're powerful and useful tools.
Additionally, having all of your desktop administration in one place is another advantage of using Jumpcloud applications
Additionally, having all of your desktop administration in one place is another advantage of using Jumpcloud applications
It is a powerful all-in-one tool.
What do you like best about the product?
We like the SCIM and Apple Zero touch deployment feature which could decrease our burden in managing device and user access.
What do you dislike about the product?
Firstly there is no way for Windows to have Zero-touch deployment for the MDM without Azure AD, while we are implementing JumpCloud at the very first because we don't want to have Azure AD.
Secondly, there is an issue when typically forget their password and stuck on the login page (where it does not have internet). This becomes a problem as we need to help users remotely by login into another account and making JumpCloud synchronize.
Lastly, during the offboarding, sometimes we need to delete a user account and their files, but JumpCloud currently only allows us to do suspension (disabling account). Thus, we still need to manually delete that resignee account from the computer.
Secondly, there is an issue when typically forget their password and stuck on the login page (where it does not have internet). This becomes a problem as we need to help users remotely by login into another account and making JumpCloud synchronize.
Lastly, during the offboarding, sometimes we need to delete a user account and their files, but JumpCloud currently only allows us to do suspension (disabling account). Thus, we still need to manually delete that resignee account from the computer.
What problems is the product solving and how is that benefiting you?
The need of configuring our laptops manually, the burden of setting up user accounts across different platforms manually and it helps us to onboard the laptop for new hires quickly.
Simple and Perfect
What do you like best about the product?
I love how easy it was to implement JumpCloud on all of our workstations.
I have a novice IT background but I got it up and running before my onboarding call with the JumpCloud team.
I have a novice IT background but I got it up and running before my onboarding call with the JumpCloud team.
What do you dislike about the product?
I am pretty happy with it. The support team made sure I got things set up just the way I needed to. I was looking for a solution that would let me avoid AD with my Google Workspace setup.
What problems is the product solving and how is that benefiting you?
I did not want to use Active Directory alongside my Workspace accounts and after looking at several options JumpCloud was the solution for my particular problem. Any other option I looked at would fall short.
Easy to understand and setup
What do you like best about the product?
So recently I need to setup a sso for a project and i learned about keycloak and then jumpcloud. Jump cloud was so easy to use that i didn't even had to read the docs or watch any videos.
What do you dislike about the product?
For what my usecase was i didn't face much problems. But one downside of jumpcloud is that it doesn't have as much features as okta.
What problems is the product solving and how is that benefiting you?
We are building a b2b application so it is helping us integrate with all the business that are already using jumpcloud and so we don't need to store the passwords and any other authentication details of users.
If you're an SMB or run an MSP, JumpCloud could serve as your Cloud Directory AND your MDM too!
What do you like best about the product?
- JumpCloud has evolved a lot since we first rolled it out (Fall 2018).
- So if you're an SMB or run an MSP, JumpCloud could serve as your Cloud Directory AND perhaps your MDM too! (If you're over 1K users, perhaps not)
- I like how the JumpCloud Agent can keep your local macOS User Profile password including FileVault synced! (I don't understand how something as big and $$$ as Okta cannot do this natively?!)
- So if you're an SMB or run an MSP, JumpCloud could serve as your Cloud Directory AND perhaps your MDM too! (If you're over 1K users, perhaps not)
- I like how the JumpCloud Agent can keep your local macOS User Profile password including FileVault synced! (I don't understand how something as big and $$$ as Okta cannot do this natively?!)
What do you dislike about the product?
- Perhaps not JumpCloud's fault, but our brand new Kyocera TASKalfa MFPs could not integrate w/ LDAP for scan-to-email (I have to periodically upload a CSV using a Windows machine blechh).
- Decent response time on Support Tickets, but it would be a canned reply or a Tier 1 person (if I'm emailing you then yes, I've already run through troubleshooting steps A-Z). Once I CC'ed our CSM, she would loop in the proper Tier 2/3 person to assist.
- Decent response time on Support Tickets, but it would be a canned reply or a Tier 1 person (if I'm emailing you then yes, I've already run through troubleshooting steps A-Z). Once I CC'ed our CSM, she would loop in the proper Tier 2/3 person to assist.
What problems is the product solving and how is that benefiting you?
- I like how the JumpCloud Agent can keep your local macOS User Profile password including FileVault synced!
- JumpCloud enforces password policies well
- I don't think our business performance has increased? Lol
- JumpCloud enforces password policies well
- I don't think our business performance has increased? Lol
In addition to IT governance.
What do you like best about the product?
Jump Cloud's software products enable the simultaneous management of users from numerous different companies and branches, planning and monitoring their access and understanding each identity and access profile individually, all in a single panel, in a very practical, easy and necessary way.
What do you dislike about the product?
I can't list an item that I don't like in Jump Cloud's software products, as their purpose is well delivered with these solutions.
However, considering a potential advancement of the platform, it would be interesting to monitor not only software and business processes, but also monitor the content of files and the flow of data transacted within the company.
It would really be very interesting to manage users in accessing software, processes and their respective contents (strategic information and personal data).
However, considering a potential advancement of the platform, it would be interesting to monitor not only software and business processes, but also monitor the content of files and the flow of data transacted within the company.
It would really be very interesting to manage users in accessing software, processes and their respective contents (strategic information and personal data).
What problems is the product solving and how is that benefiting you?
Jump Cloud's tools will provide the end of rework and repetitive work in the centralized administration of the accesses of the countless users of companies and branches of our customers, who have very different profiles and businesses.
Really great tool for a small business to get a bunch of big business tools
What do you like best about the product?
JumpCloud helps our small business do a lot of things that I would need an IT team to do. It allows me to manage all of our Windows and Mac computers easily and efficiently. I love the fact that I can see the status of all of the computers on 1 screen.
What do you dislike about the product?
Some fairly common usecases are still manual to setup, I wish things like mapping drives, or setting up printers on common operating systems wouldn't require shell scripts.
What problems is the product solving and how is that benefiting you?
It solves the problem of managing multiple computers for remote users as well as making sure that the software is up to date. As a new business, we didn't have the budget to hire an IT person full time and JumpCloud has helped to make that possible.
Using specifically for MDM, but works great!
What do you like best about the product?
JumpCloud was extremely easy to setup. I setup a trial with my email, setup a few policies, connected my other IdP to it, and was ready to deploy!
What do you dislike about the product?
I have not come into any issues whatsoever yet. Issues I've had with other MDMs I have not seen thus far with JumpCloud
What problems is the product solving and how is that benefiting you?
Our biggest concern was being able to link a centralized identity to windows while STILL using the localized profile. It worked SEAMLESSLY and was everything we could have asked for.
I'm no IT genius...but JumpCloud makes me look like one!
What do you like best about the product?
Very easy to set up - and understand. I had it working within a few minutes of signing up.
What do you dislike about the product?
Not much - really does everything I need - and probably more.
What problems is the product solving and how is that benefiting you?
An easier way for connecting my remote partners and teams.
Best Alternative to Active Directory
What do you like best about the product?
Multiple integrations to diffrent services ( O365 / G-Suite )
What do you dislike about the product?
mostly Mac oriented - not much for PC users
What problems is the product solving and how is that benefiting you?
enabling Centrally manages Mac OS and users- without a server
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