JumpCloud
JumpCloud, Inc.External reviews
3,347 reviews
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Fantastic and prompt service
What do you like best about the product?
Support and ease of use. Great for small non profit.
What do you dislike about the product?
Nothing really. Things tend to be very easy and problems are easily corrected.
What problems is the product solving and how is that benefiting you?
Providing a unified log in system and ensuring that security features are cared for and a small non profit has a system that works.
JumpCloud is a Great Tool
What do you like best about the product?
I enjoy the ease of onboarding and offboarding with the JumpCloud tool and the multitude of features that can be used. I use it alot because of these features and the ability to perform support functions remotely.
What do you dislike about the product?
I would like the addition of the dark mode feature
What problems is the product solving and how is that benefiting you?
JumpCloud helps the team manage users and devices. We use it for user provisioning and access management.
Efficient and user-friendly platform for managing devices and users remotely
What do you like best about the product?
it offers seamless integration for managing users authentication, devices, policies and security compliance from one dashboard. THE ui is intuitive, and the documentation is very well structured.
What do you dislike about the product?
It's great over all. Although the agent can sometimes take a while to sync updates or commands, especially when devices are offline. A more granular scheduling controls for commands would be a useful addition.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage user identities, enforce password and security policies, and maintain device compliance across our distributed workforce, all from a centralized cloud platform. It eliminates the need for on-prem directory services, streamlines onboarding and offboarding processes, and strengthens access control through SSO and MFA enforcement. This has significantly improved our operational efficiency, security posture, and remote IT management capabilities.
JumpCloud MDM-Simplifying Our IT Operations
What do you like best about the product?
One thing i like about about Jumpcloud is how its a one-stop IT solution down to HR directory management. i can easily manage and sync with directories on Google workspace, Azure AD or Hi Bob. coupled with the ability to manage users, their permission levels and devices. The fact that i can manage the devices and provide remote assist/troubleshooting has been really amazing which makes it an incredibly powerful and efficient tool for IT administrators.
What do you dislike about the product?
For some functions, particularly disk recovery scenarios, users might find there's a greater reliance on administrator intervention than they'd prefer, limiting self-service options.
What problems is the product solving and how is that benefiting you?
JumpCloud masterfully solves our IT fragmentation headache by providing a single, intuitive platform for MDM, SSO, and granular user/group management across all our directories like Google Workspace and M365. This unified control drastically simplifies user lifecycle management and device security, including remote troubleshooting, dramatically boosting our operational efficiency. Ultimately, it means less time wrestling with disparate tools and more time for strategic IT initiatives, while significantly enhancing our overall security posture.
JumpCloud has been Great!
What do you like best about the product?
First time user and I have felt that JumpCloud was very easy to use and understand, which is super handy since I'm using the admin portal daily. I have enjoyed the simplicity while still having a ton of features.
What do you dislike about the product?
It was a little hard getting in touch with customer support but that has since been resolved.
What problems is the product solving and how is that benefiting you?
JumpCloud has solved our MDM Android integration. Great success with our company.
Trusted IAM Solution with Strong Security Capabilities
What do you like best about the product?
User interface is clean, Like the SSO & MFA support and their customer support team is very responsive to any suggestions. Totally satisfied
What do you dislike about the product?
Some of our admins want more granular logs and easier export capabilities for compliance audits.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us centralize IAM across a fully remote workforce. It eliminates the need for traditional on-prem Active Directory by providing a cloud-native directory platform that integrates user provisioning, device management, SSO, and MFA—all in one place.
Great for company security so far
What do you like best about the product?
It gives peace of mind within our organization that our remote devices are secure and that they are only being accessed by appropriate staff members.
What do you dislike about the product?
It’s difficult to retrieve and enter the 6 digit code within the 30 second window
What problems is the product solving and how is that benefiting you?
Device security. Not only does it help keep our employees devices safe, it has been beneficial to list in security audits
Perfect product, simple to use
What do you like best about the product?
The simplicitiy of the product. It's just easy to use comparing to the compatitors.
What do you dislike about the product?
There are missing dynamic fields for device which is missing to define complex operations.
What problems is the product solving and how is that benefiting you?
Managing large type of devices with different OS.
good ldap
What do you like best about the product?
Highly available saas ldap solution that looks good
What do you dislike about the product?
The login screen that jumpcloud presents on mac is ugly
What problems is the product solving and how is that benefiting you?
LDAP needs
Simple to implement from day 1
What do you like best about the product?
From the initial demo and kick off calls, the JumpCloud team was super supportive. They provided resources and personal touch points to ensure I was getting the most out of my demo. Even through the negotiations and agreement process they were understanding and supportive throughout.
The integration into our HRIS system was also a very easy 2 minute process to help keep one single source of truth for employee/user data ensuring data integrity and reducing the opportunity for human error.
From there, the tool was easy to use and implement for my 180+ endpoints. I even used their JCADMU (Active Directory Migration Utility) to convert my previous Azure AD user accounts to local accounts to speed up the process. I was able to complete over 100 user migrations in just under 6 weeks (long weekend included!) as a single resource. This included both Macs and PCs.
I can now setup and deploy a new user with a computer in just under 1 hour compared to the 4 it used to take previously.
I've been watching JumpCloud for a long time, and I'm so happy I was finally able to take the plunge and become a customer!
The integration into our HRIS system was also a very easy 2 minute process to help keep one single source of truth for employee/user data ensuring data integrity and reducing the opportunity for human error.
From there, the tool was easy to use and implement for my 180+ endpoints. I even used their JCADMU (Active Directory Migration Utility) to convert my previous Azure AD user accounts to local accounts to speed up the process. I was able to complete over 100 user migrations in just under 6 weeks (long weekend included!) as a single resource. This included both Macs and PCs.
I can now setup and deploy a new user with a computer in just under 1 hour compared to the 4 it used to take previously.
I've been watching JumpCloud for a long time, and I'm so happy I was finally able to take the plunge and become a customer!
What do you dislike about the product?
The JCADMU tool isn't perfect, and even working with their support we couldn't find a solution to the issue I was seeing (active profile despite the fact that the PC was shutdown and the account never accessed) but I found a workaround using Safe Mode (not ideal but did work in the particularly stuck cases) to resolve those on my own.
As well, since JumpCloud isn't as big of a player in the space (compared to a Microsoft or Okta), they aren't included as a default configuration for some SSO apps, so having to create the custom integrations is a bit more tedious.
As well, since JumpCloud isn't as big of a player in the space (compared to a Microsoft or Okta), they aren't included as a default configuration for some SSO apps, so having to create the custom integrations is a bit more tedious.
What problems is the product solving and how is that benefiting you?
Single platform for managing and deploying Mac, Linux and Mac devices. We also use it for software deployment to ensure all new laptops receive the same software, and ad-hoc requests can be handled with 1 to zero touch. This also allows us to limit the amount of administrative access we need to to provide to our users lowering our potential for other IT issues.
We also have the automated account creations for our Google Workspace and Microsoft accounts, which speeds up out onboarding and also improves the employee experience.
We also have the automated account creations for our Google Workspace and Microsoft accounts, which speeds up out onboarding and also improves the employee experience.
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