JumpCloud
JumpCloud, Inc.External reviews
3,746 reviews
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Testing to unify IT processes
What do you like best about the product?
The easy use of the graphic interface to connect and unify different platforms.
What do you dislike about the product?
Somehow, trying to configure integration with AD failed while sync.
What problems is the product solving and how is that benefiting you?
It was a solution to unify user management and simplified our work as an IT team.
JumpCloud - overall positive experience
What do you like best about the product?
JumpCloud is a great solution for those smaller to mid-size businesses that have a smaller budget and team within IT. The entire team (pre-sales, customer success , support) have been responsive, profession and completely honest about what capabilities they have or don't have. They listen to our feedback and do what is needed to solve our requirements.
What do you dislike about the product?
Jumpcloud can be somewhat immature with respect to functionality that is available compared to some of their larger competitors. Other than just improvements or enhancements to the platform, it's a good value.
What problems is the product solving and how is that benefiting you?
Jumpcloud is solving our remote access and possibly our mdm requirements as we are looking into into this currently.
Awesome users management tool
What do you like best about the product?
I've been using JumpCloud for now over 2 years and never really had any issues, it has one of the nicest UI's that I've used before and has makes user management for all my servers no hassle.
What do you dislike about the product?
I can't really find much I did not like about JumpCloud, over the 2 years I've never experienced any outages (that affected me) nor have I experienced any issues from my staff.
What problems is the product solving and how is that benefiting you?
Managing multiple users can be a hassle over 5+ servers but with JumpCloud it has become super easy, I can just click a button and assign my staff to the servers they need access to.
A great tool for our small tech shop
What do you like best about the product?
JumpCloud is an easy to use solution that allows us to manage individual computers and other devices, without having a steep learning curve like some of the competition.
What do you dislike about the product?
I wish there was an easier way to enroll devices in the management. For instance, rather than running an installer and always entering a key, why can't I download and distribute an installer that's already linked to my account?
What problems is the product solving and how is that benefiting you?
It allows us to easily manage our devices installed in our fleet of fire apparatus. It ensures people don't do things they shouldn't, the devices don't get out of date, etc.
Identity, Access & Device Management: Does it all and does it well!
What do you like best about the product?
It's comprehensive and intuitive. It meets a lot of cybersecurity needs in a centralized platform. While it's not easy to design a portal to seamlessly address the various types of system administration activities that need to occur regularly, it's done well with similar paths to perform different tasks.
What do you dislike about the product?
It can be complex and disjointed at the fringe services. It would be better to break these off into their own sections to leave the main console as simple and uncluttered as possible.
What problems is the product solving and how is that benefiting you?
We currently use a different solution that seems to be working fine for our purposes. We do consult with our clients, so it's good for me to know this is available to recommend for their purposes.
Security IT
What do you like best about the product?
JumpCloud include its ease of use, affordability, and scalability. Additionally, JumpCloud offers a wide range of integrations with other tools and applications, making it a highly customizable solution for IT management.
What do you dislike about the product?
more flexibility in managing user permissions.
What problems is the product solving and how is that benefiting you?
Implementing JumpCloud's SSO solution is straightforward, and its cloud-based architecture means that you can manage your authentication policies from a single console, regardless of the location or platform of your applications. This makes it an ideal solution for companies with a distributed workforce or a variety of different applications and systems to manage.
Great Authentication tool
What do you like best about the product?
JumpCloud provided a flexible authentication solution for a new application we were implementing. We were able to use this solution as a means of connecting and authenticating external users to our application.
What do you dislike about the product?
Ability to bulk load users would have been handy, I didnt see that feature. There were some features that were limited to Admins with Billing and for us the technical person and the person responsible for the finance aspect were different. We had to give that role more broadly than we would have liked and now those people get the invoice emails. Not awful, but could be improved.
What problems is the product solving and how is that benefiting you?
We did not have an internal solution to enable external customers to authenticate and use our application. This enabled that ability.
JumpCloud is a great alternative to access shared files
What do you like best about the product?
It is a great alternative to the on-prem active directory. Single click adding users to shared machines with a single click or remove someone's access to a device immediately. It has a very user friendly dashboard.
What do you dislike about the product?
Jumpcloud can at times be unfriendly to the Mac environment.
What problems is the product solving and how is that benefiting you?
JumpCloud allows for a streamlined IT environment including a straightforward SSO implementation.
Built on a solid foundation
What do you like best about the product?
I appreciate JumpCloud's transparency and reliability. Users can quickly become adept in its use due to its straightforward setup and user management processes. With every new feature launch, they commit to improving the system's dependability, making them stand out from its competitors. Jumpcloud provides detailed tutorials for learning how to use various features or getting started right away, and their customer service team is persistently responsive when you need additional assistance, which is helpful if you're a new Jumpcloud user.
What do you dislike about the product?
When attempting to launch JumpCloud, I encountered several issues. The configuration and settings, to my mind, are complicated, rendering implementation more difficult than needed. Besides, the platform's user reporting characteristics could use some revamping. A workflow automation system is not always reliable because errands are not always completed punctually or shifted between departments efficiently.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage our PCs more efficiently by providing device management, policy management and group creation capabilities that replace the need for Active Directory.
Best cloud-based directory service.
What do you like best about the product?
It provides centralised user management and authentication for many IT resources, including servers, laptops, desktops, and cloud-based applications. It allows organisations to manage and control user access to their systems and applications from a single console, regardless of the operating system or platform.
What do you dislike about the product?
I have some dislikes about the Device Based Access Control policy, it is one of the best security features provided by Jumpcloud, but sometimes it doesn't work as expected, which leads to removing the policy from use.
What problems is the product solving and how is that benefiting you?
JumpCloud helps solve the problem of managing user identities and access across multiple IT resources in a modern, cloud-based environment. As organisations increasingly adopt cloud services, remote work, and bring-your-own-device (BYOD) policies, the traditional on-premises directory services, such as Microsoft Active Directory, are becoming less effective. JumpCloud provides a cloud-based directory service enabling organisations to manage user identities and access various platforms, including Windows, Mac, Linux, and cloud applications, from a single console.
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