JumpCloud
JumpCloud, Inc.External reviews
3,347 reviews
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Great for small teams
What do you like best about the product?
Jumpcloud is great for helping small remote teams. I like the ability to remote into coworkers computers to help solve tech issues.
What do you dislike about the product?
Jumpcloud can get expensive for large teams.
What problems is the product solving and how is that benefiting you?
Remote pc management
Policy management
Policy management
Just works
What do you like best about the product?
MDM, IdP and RADIUS capabilities. I also love the remote support option and how easy it is to enroll devices and apply policies
What do you dislike about the product?
Lack of pki infrastructure. Sometimes device insights can be lacking
What problems is the product solving and how is that benefiting you?
Alternative to windows/microsoft infrastructure that is cost effective and simple
Empowering Small Teams to Move Fast by Eliminating IT Support Bottlenecks
What do you like best about the product?
JumpCloud makes onboarding new team members fast and frictionless, especially in distributed teams. It allows for custom software configurations to be deployed automatically across devices, eliminating manual setup errors and significantly reducing setup time. It also supports SSO integrations with all the SaaS tools we use at Datanomik, enabling centralized access management. When a team member leaves the company, their access can be revoked directly from JumpCloud, automatically removing their permissions across all internal tools. In addition, it eliminates the need for users to manually enter their JumpCloud password (via the User Portal), helping to prevent credential theft by supporting a passwordless system.
What do you dislike about the product?
So far, I haven’t found any aspects of JumpCloud that I dislike.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving several key problems for our team. It streamlines onboarding by allowing us to set up new team members in just a few minutes, which is especially valuable for our distributed workforce. It eliminates manual errors by enabling automated software deployments and configuration, reducing setup time and support overhead. With its SSO integrations, we can manage access to all our SaaS tools centrally, which simplifies user management and improves security. When someone leaves the company, we can revoke all their access from a single place. Additionally, JumpCloud supports a passwordless experience, which helps prevent credential theft and adds an extra layer of security. Overall, it helps our small team move faster with fewer IT distractions.
Effortless Secure User & Device Management with JumpCloud
What do you like best about the product?
I love JumpCloud’s cloud‑based directory for consolidating user and device management across Windows, macOS, and Linux. Its intuitive policy engine and zero‑trust MFA keep our environment secure, and SSO integrations mean our team logs in to apps seamlessly, all without an on‑prem AD server.
What do you dislike about the product?
There are a few features I’d love to see, most notably conditional access or device‑trust capabilities extending to server logins, which would further strengthen our zero‑trust security posture.
What problems is the product solving and how is that benefiting you?
JumpCloud eliminates the headache of juggling multiple identity stores and device‑management tools by giving us one cloud‑based directory with built‑in SSO, MFA, and policy enforcement. We no longer need an on‑prem AD server, provisioning and deprovisioning happen in minutes, and our security posture is stronger across Windows, macOS, Linux, and cloud apps. This lets our team spend far less time on manual IT tasks and more time on real projects.
Empowered with JumpCloud
What do you like best about the product?
Unified Identity and Access Management (IAM): This is often cited as the biggest benefit. JumpCloud provides a "single pane of glass" to manage user identities, devices (Mac, Windows, Linux), applications (SAML, LDAP), and networks (RADIUS). This centralization eliminates the need for multiple disparate tools, reducing complexity and administrative overhead.
What do you dislike about the product?
Complexity of Initial Setup/Migration: While JumpCloud aims for simplicity, migrating from an existing directory service (like Active Directory) or setting up complex configurations (e.g., custom RADIUS, intricate Conditional Access Policies) can be challenging and require significant technical expertise.
What problems is the product solving and how is that benefiting you?
It centralizes identity, access, and device management onto a single platform. This means your IT team no longer has to juggle multiple tools or systems, which reduces operational complexity and administrative "headaches."
JumpCloud makes life easy
What do you like best about the product?
The way the console looks. Clean and smooth.
Along with...
Security
JumpCloud's security features include multi-factor authentication (MFA) and password policies to protect data and prevent unauthorized access.
Conditional access
JumpCloud offers conditional access capabilities, such as device conditions for disk encryption and OS version.
Authentication
JumpCloud IAM ensures that each resource has a method to connect to it, such as password management or web and networking protocols. JumpCloud Go is a phishing-resistant credential for passwordless authentication.
Directory integration
JumpCloud integrates with existing directories, such as Active Directory and LDAP, for user management.
Compliance
JumpCloud offers tools for compliance management and reporting.
Device management
JumpCloud offers built-in device management, and users can restrict services on specific devices.
HRIS integrations
JumpCloud integrates with popular HRIS systems for user onboarding and provisioning.
Along with...
Security
JumpCloud's security features include multi-factor authentication (MFA) and password policies to protect data and prevent unauthorized access.
Conditional access
JumpCloud offers conditional access capabilities, such as device conditions for disk encryption and OS version.
Authentication
JumpCloud IAM ensures that each resource has a method to connect to it, such as password management or web and networking protocols. JumpCloud Go is a phishing-resistant credential for passwordless authentication.
Directory integration
JumpCloud integrates with existing directories, such as Active Directory and LDAP, for user management.
Compliance
JumpCloud offers tools for compliance management and reporting.
Device management
JumpCloud offers built-in device management, and users can restrict services on specific devices.
HRIS integrations
JumpCloud integrates with popular HRIS systems for user onboarding and provisioning.
What do you dislike about the product?
Data collection
JumpCloud tracks authentication traffic, including when users log in to their devices and access SSO applications.
JumpCloud tracks authentication traffic, including when users log in to their devices and access SSO applications.
What problems is the product solving and how is that benefiting you?
They are working on an asset management integration which will benefit us in the future by making it simple and easy to track IT hardware.
Simple and user-friendly!
What do you like best about the product?
The user interface is clean, well-organized, and very beginner-friendly, making it easy to navigate and manage without a steep learning curve. Even for someone new to identity and access management, getting started with JumpCloud feels straightforward. It’s designed in a way that helps you find what you need quickly and get tasks done efficiently.
What do you dislike about the product?
I dislike about JumpCloud is that it’s still missing some integrations with other widely used technologies. While the platform covers many core features well, the lack of seamless integration with certain third-party tools can create extra steps or workarounds. Expanding native support for more external services would make it even more powerful and versatile in diverse IT environments.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping me centralize access to all my applications through a single identity provider (IdP), which simplifies user management and strengthens security. By having all users authenticate through one platform, I gain much more control over who has access to what, and I can monitor user logins more effectively. This centralized approach not only improves visibility but also reduces the complexity of managing multiple authentication systems.
I like its wide amount of integrations and functions
What do you like best about the product?
I like its wide range of integrations and all-in-one functionality. It’s easy to use, quick to set up, and covers everything from user management to device control. The platform is reliable, and new features are added regularly.
What do you dislike about the product?
Reporting could be more customizable, and a few settings need more granular control.
What problems is the product solving and how is that benefiting you?
Sometimes too complex and had several outages during last year.
Jumpclud evaluation
What do you like best about the product?
I like the possibility of enrolling different types of devices easily.
What do you dislike about the product?
I think it would be better to have an easy-to-see enrollment link (like JAMF provides) instead of having a copy at the bottom.
What problems is the product solving and how is that benefiting you?
Jumpcloud allow me to management windows and linux devices easily.
User friendly software, gets the job done, a bit hard to keep up with
What do you like best about the product?
Jumpcloud is user friendly, its interface is really clean and easy to understand. It plugs into a lot of different softwares and integrates fairly seamlessly. Its a good solution for a company that doesn't have a tech team but still needs to manage devices and be SOC 2 Compliant. You need to have some MDM system and also some user groups and access control to pass SOC 2 and this certainly makes that easier.
What do you dislike about the product?
It is a bit complex, you almost need an implementation specialist to set yourself up. It would be hard just to pay the flat amount and not get the extra support so that does come at an extra cost. The software is also only as good as the user and if the user is having trouble keeping up with their device management its easy to fall behind, but that would probably be true of any similar software.
What problems is the product solving and how is that benefiting you?
Jumpcloud gets us out of spreadsheets, helps us keep us with our users and device management. It helps us streamline as a growing company.
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