JumpCloud
JumpCloud, Inc.External reviews
3,347 reviews
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Senior IT Infrastructure Engineer II
What do you like best about the product?
Automation patching and 3rd party software & quick support
What do you dislike about the product?
AI still not active for our organization.
What problems is the product solving and how is that benefiting you?
Radius
The only tool I need for device and identity management
What do you like best about the product?
Jumpcloud checked all the boxes I was looking for in a single product. It’s one of the few platforms that actually does both identity and device management well—without needing a Frankenstein stack of tools. I can manage users, enforce security policies, and push out device settings from one place. It’s especially great for remote management across Mac and Windows.
Setup was straightforward, and once it’s running, it mostly just works. Compared to other options I looked at, it felt more cohesive. I appreciate that it was built with smaller teams in mind, not just enterprise IT departments.
Setup was straightforward, and once it’s running, it mostly just works. Compared to other options I looked at, it felt more cohesive. I appreciate that it was built with smaller teams in mind, not just enterprise IT departments.
What do you dislike about the product?
The interface is mostly clean, but sometimes it feels like things are tucked a little too deep. A few features (especially some policy settings) could be easier to find or more clearly explained. I'd also like to see either custom policy settings, or more options rolled out more quickly.
What problems is the product solving and how is that benefiting you?
It lets me manage both users and devices in one place, which means I don’t need to juggle multiple tools to handle identity, security policies, and system access. It replaces the need for traditional domain controllers or cobbled-together open-source solutions, especially in a remote-first setup. I needed something that just WORKED consistently without tons of tinkering, and it delivers strongly. I have never had an issue using it.
The big win is not having to choose between good device management or strong identity management—I get both. It’s streamlined onboarding and offboarding, made policy enforcement consistent, and gives me full visibility into what’s happening on each device. Saves me time and keeps things secure without adding a ton of complexity.
The big win is not having to choose between good device management or strong identity management—I get both. It’s streamlined onboarding and offboarding, made policy enforcement consistent, and gives me full visibility into what’s happening on each device. Saves me time and keeps things secure without adding a ton of complexity.
Very efficient features, complete support and easy hands-on
What do you like best about the product?
It seems that the provided features are bug-free, I can say I've never experienced any failures when executing commands. Besides that, I've always had complete support when in need of help -- the responses I receive are always within the expected time and have always left me without any doubts on how to proceed afterwards. And finally, the UX is really friendly, I really appreciate how its design is simple and somehow helps with learning to manage the platform without much stress.
My frequency of use is very high, as an admin I use JumpCloud eeeevery day.
My frequency of use is very high, as an admin I use JumpCloud eeeevery day.
What do you dislike about the product?
- it still doesn't support some Linux distributions such as Kali, which we often would like to freely use in our environment
- there is no clear documentation on how the JumpCloud agent fully works in specific OSs such as MacOS and Linux, so this makes me constantly look for the support and thus tthe whole process to solve a simple question takes much more time than expected
- integration is easy but I would love to see JumpCloud features integrated in tools such as Zapier, Maker
- there is no clear documentation on how the JumpCloud agent fully works in specific OSs such as MacOS and Linux, so this makes me constantly look for the support and thus tthe whole process to solve a simple question takes much more time than expected
- integration is easy but I would love to see JumpCloud features integrated in tools such as Zapier, Maker
What problems is the product solving and how is that benefiting you?
Device management is a very important process as a way of applying security practices, such as implementing passwords to lock laptop screens when not in use and erase commands to protect company assets when we need to delete certain applications or even the operating system. So, in summary, this makes us very confident in the team's ability to be an efficient resource for containing possible damage to the company's environment and builds trust towards the team!
JumpCloud Simplifies IT Management with Powerful, All-in-One Directory Services
What do you like best about the product?
Centralized and secure user management..
What do you dislike about the product?
Lacks deep AD feature parity options....
What problems is the product solving and how is that benefiting you?
Problem: Disconnected IT Systems
Solution: JumpCloud unifies user directories, authentication, and device management.
Benefit: Simplifies IT administration and reduces tool sprawl.
Problem: Complex Onboarding/Offboarding
Solution: Automates user provisioning and deprovisioning.
Benefit: Saves time, increases security, and ensures consistent access control.
Problem: Remote Workforce Security
Solution: Provides secure access with MFA, SSO, and device policies.
Benefit: Protects company resources regardless of location.
Solution: JumpCloud unifies user directories, authentication, and device management.
Benefit: Simplifies IT administration and reduces tool sprawl.
Problem: Complex Onboarding/Offboarding
Solution: Automates user provisioning and deprovisioning.
Benefit: Saves time, increases security, and ensures consistent access control.
Problem: Remote Workforce Security
Solution: Provides secure access with MFA, SSO, and device policies.
Benefit: Protects company resources regardless of location.
Great experience, offering ease of use and valuable support in monitoring endpoint devices.
What do you like best about the product?
JumpCloud has been extremely helpful in efficiently managing our endpoint devices. Provides good customer support and have been easy to integrate to our existing infrastructure.
What do you dislike about the product?
None, but just a feedback if you they can update the remote control to a fast and simplified version.
What problems is the product solving and how is that benefiting you?
Provides ease of monitoring every each endpoint devices of our company.
Secure Remote Access
What do you like best about the product?
Since our workforce is 100% remote, JumpCloud allows us to access the documents securely and remotely.
What do you dislike about the product?
It is a bit expensive for our small organization.
What problems is the product solving and how is that benefiting you?
Currently, not too many issues.
Simple, smooth, limitless.
What do you like best about the product?
My favorite thing is being able remotely connect to one of my employee’s computers when they have issues.
What do you dislike about the product?
The only thing I dislike is I wish that there was a solid mobile app experience. This would be a huge help to me.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us migrate from the Entra MDM and providing us with a better solution for that.
A lot of features. Nice UI with ok UX
What do you like best about the product?
The UI is pleasant and we were able to install profiles after setting them up
What do you dislike about the product?
It's not easy to figure out things at first. For example, "Reset Password" seems hidden in accordions and it's confusing because there is another password dropdown that is a "force change" password.
What problems is the product solving and how is that benefiting you?
The ability to implement rules across multiple devices and help users remotely.
Easy and secure
What do you like best about the product?
Easy device enrolment and Integration with multiple directories
What do you dislike about the product?
Remote control not show multiple user screens
What problems is the product solving and how is that benefiting you?
Device and user management
Easy to use interface
What do you like best about the product?
Very easy to use, even with multiple accounts
What do you dislike about the product?
I have not had any issues yet. The system has just worked as intended thus far.
What problems is the product solving and how is that benefiting you?
Everything from user login security to MDM
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