JumpCloud
JumpCloud, Inc.External reviews
3,347 reviews
from
and
External reviews are not included in the AWS star rating for the product.
JumpCloud is a simple, powerful platform that makes managing users and devices easy for IT teams.
What do you like best about the product?
JumpCloud is especially helpful because it brings everything we need into one easy-to-use platform. It allows us to manage users, devices, and access from a single dashboard, irrespective of OS. One of the biggest upsides is that it replaces on-prem directory services like Active Directory by offering a cloud-based alternative. With built-in features like Single Sign-On (SSO), Multi-Factor Authentication (MFA), and remote device management, JumpCloud makes it simple to secure our environment and support remote or hybrid teams. It's easy to set up, reduces manual work, improves security, and is cost-effective. We use it as our primary Active Directory, and is easily integrated. We are using jumpcloud on daily basis. The customer support times are managable.
What do you dislike about the product?
The policy integrations with Linux are not fully supported after the OS is installed. The package installations can be more intuitive.
What problems is the product solving and how is that benefiting you?
One of the biggest problem it is solving is that it replaces the need for traditional on-prem directory services like Active Directory by offering a cloud-based alternative. Also the ability to execute scripts remotely through commands on systems is really helpful which make automation of applying policy throughout organisation easier.
"Streamlined Device and Identity Management in One Platform"
What do you like best about the product?
"JumpCloud's LDAP and MDM Features Make User Management Effortless"
What do you dislike about the product?
Reporting Could Be More Robust
The reporting and audit logs could be improved with more in-depth, customizable reports for better compliance tracking.
The reporting and audit logs could be improved with more in-depth, customizable reports for better compliance tracking.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us unify identity, device, and access management under one cloud-based platform. It has replaced the need for traditional on-prem solutions like Active Directory, especially in our hybrid or remote work environment.
JumpCloud is Single solution for IDP and Device Management
What do you like best about the product?
JumpCloud is its ability to centralize identity, access, and device management into a single cloud-based platform. It supports macOS, Windows, and Linux, making it ideal for mixed environments. The cloud Directory-as-a-Service eliminates the need for on-prem Active Directory, while offering secure identity management with MFA and conditional access.
What do you dislike about the product?
JumpCloud’s mobile device management is limited compared to dedicated MDM solutions like Jamf Pro. Its policy controls, especially for macOS, aren’t as extensive, and the admin interface can feel basic at times.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the challenge of managing user identities, devices, and secure access across hybrid and remote environments without relying on on-prem Active Directory. It simplifies identity management, enforces security policies, and provides cloud-based directory services.
Effortless User and Device Management
What do you like best about the product?
iItsseamless integration capabilities—especially with RADIUS and SSO. The platform makes it incredibly easy to centralize identity management across all our tools. RADIUS support allows secure VPN authentication using the same credentials as everything else, which greatly simplifies access control. The SSO integrations are broad and straightforward to configure, giving users a consistent login experience across dozens of critical applications. This has significantly reduced IT overhead and improved both security and user convenience
What do you dislike about the product?
While JumpCloud is a strong platform, there are a few areas for improvement. The user interface can feel a bit clunky at times, especially when managing larger groups or complex policies. Some advanced features—like more granular role-based access control (RBAC) or deep reporting—could be more intuitive or better documented
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us centralize and secure user authentication across multiple systems, which was previously fragmented and hard to manage. By using RADIUS, we’ve streamlined authentication for network devices and VPN access, ensuring users authenticate using a single identity. VPN authentication is now tightly integrated and more secure, reducing the need for separate credential management. The SSO capabilities allow users to access key applications through a unified login, improving user experience and reducing password fatigue. Overall, JumpCloud has simplified access control, enhanced security, and saved us significant time in IT operations.
Its the Best MDM out there
What do you like best about the product?
This is an all-in-one MDM solution with a robust set of features. JumpCloud’s support team is outstanding—they’re highly knowledgeable and genuinely helpful, which sets them apart from many other support teams
What do you dislike about the product?
Nothing much as of now, will update here if notices something
What problems is the product solving and how is that benefiting you?
No need of an AD, or domains, when we have jumpcloud
Easy onboarding and Offboarding
What do you like best about the product?
Easy to use. All thing in one place. Easy to implement and integrate wwith other Applications
What do you dislike about the product?
It is very Expensive. UI/Ux is not good. Not having much featuers for MDM.
What problems is the product solving and how is that benefiting you?
Jumpcloud makes Identity access management easy and Simple. Assign application and Devices and policy to any buddy with few click.
Esay MDM solution
What do you like best about the product?
It will support Windows and Android in the same way it currently supports Mac and iOS.
What do you dislike about the product?
Nothing special, but it would be great if they offered a live chat option with experts.
What problems is the product solving and how is that benefiting you?
Multiple platform devices can be managed through a single portal.
Just started with it and love it
What do you like best about the product?
I have been using JC only for 3-4 months now, and i can see that this tool is what i was missing in my daily tasks.All the features are there
What do you dislike about the product?
At the moment i cant say nything negative about this product
What problems is the product solving and how is that benefiting you?
Remote access computers of my collegues for supporting with their IT issues. SSO of apps thatw e use internally at our company. MDM etc
I'm probably using just a fraction of JumpCloud, but it works great
What do you like best about the product?
Easy to manage devices, policies and users
What do you dislike about the product?
Onboarding new devices might've been easier, but I'm not sure how much of this has to do with JC and how much with the endpoint OS
What problems is the product solving and how is that benefiting you?
We're using it for device management and policy enforcement, required for compliance purposes.
Jumcloud is great
What do you like best about the product?
It's easy to enroll and manage devices, and it's very stable et reliable.
What do you dislike about the product?
The lack of rule complexity for scoping. There's only "AND", not "OR" conditions, and we can't exclude groups from the scoping conditions, only devices.
What problems is the product solving and how is that benefiting you?
It fixes all the problems that we would have without a good MDM solution
showing 151 - 160