JumpCloud
JumpCloud, Inc.External reviews
3,347 reviews
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A great entry level all-device service
What do you like best about the product?
I can effectively manage all device types from a central place. Great integration with common IdPs and 3rd party applications. The simplified implementation compared more bespoke device specific solutions is the biggest draw. Specific solutions for windows and mac may have better overall controls, but JumpCloud is easier to manage for one person with multiple responsibilities. Customer support is also great, I can pretty quickly get help when I need it, either via the support portal or email.
What do you dislike about the product?
The documentation can sometimes be hard to find and/or follow. I can use the docs to get started but often find myself having to just experiment with the platform to get something done. That's not always bad, but sometimes can affect end users.
What problems is the product solving and how is that benefiting you?
I can cover a lot of of my Governance, Risk, and Compliance (GRC) requirements with Jumpcloud. For me, being a one man shop, it's the most effective way to support linux, mac, and windows devices without having to implement a solution for each platform or risk accepting low oversight.
Struggled But Learned too!
What do you like best about the product?
We rolled our jumpcloud across our organization to centralize identity and device security. I was specially working for this platform during the replacement & implementation of IAM(Active Directory) and MDM and policy enforcement tool.
Few benefits would be,
It is SaaS based Cloud Directory
Secure Login Access with TOTP for Win and MAC OS
RADIUS Integration availability for single sign on
Few benefits would be,
It is SaaS based Cloud Directory
Secure Login Access with TOTP for Win and MAC OS
RADIUS Integration availability for single sign on
What do you dislike about the product?
Jumpcloud is helpful, but we faced a few issues:
1. API can be generated for once in one admin account, We couldn't set different read/write permissions for different integrations
2. We couldn't deploy the screensave with the exact format(PPT-slideshow) and timing we need(achivable in AD)
2. Linux support is okay, but it needs to be stronger for better control
3. Some Windows policies were hard to enforce
4. There is no way to block users from logging into company apps on personal devices, since SSO works in any browser Jumpcloud console login(device based login restriction is missing)
1. API can be generated for once in one admin account, We couldn't set different read/write permissions for different integrations
2. We couldn't deploy the screensave with the exact format(PPT-slideshow) and timing we need(achivable in AD)
2. Linux support is okay, but it needs to be stronger for better control
3. Some Windows policies were hard to enforce
4. There is no way to block users from logging into company apps on personal devices, since SSO works in any browser Jumpcloud console login(device based login restriction is missing)
What problems is the product solving and how is that benefiting you?
Jumpcloud has benefited us in lot,
1. Reduced tool sprwal and admin overhead
2. improving security through consistent and MFA
3. Making onboarding and offboarding easier for SSO integrated applications
4. Giving better visibility into user and device activity
5. MAC device management with MDM, Device policies
6. Network controls problems were also solved.
1. Reduced tool sprwal and admin overhead
2. improving security through consistent and MFA
3. Making onboarding and offboarding easier for SSO integrated applications
4. Giving better visibility into user and device activity
5. MAC device management with MDM, Device policies
6. Network controls problems were also solved.
Capable but easy to setup.
What do you like best about the product?
The implementation was straightforward, most policies are well described and I have to very rarely use a custom script or policy. The number of features is not overwhelming either so the admins have quite easy time to orient in the UI. Integration with GWS works smoothly as well, if only the password sync worked both ways.
The support team via live chat is very responsive and fast and will log a ticket on behalf of you if they aren't able to resolve it on the spot.
The speed of delivery to the endpoints when it comes to commands, policies or software installation is extremely fast when compared to MS Intune for example.
Overall I am very satisfied with the tool.
The support team via live chat is very responsive and fast and will log a ticket on behalf of you if they aren't able to resolve it on the spot.
The speed of delivery to the endpoints when it comes to commands, policies or software installation is extremely fast when compared to MS Intune for example.
Overall I am very satisfied with the tool.
What do you dislike about the product?
There is no mobile app and the admin console GUI is not responsive which makes it hard to use on a small screen.
We have experienced some weird behavior during enrollment of two of our users but given we've already enrolled 150 other devices without issues I will give it some slack.
We have experienced some weird behavior during enrollment of two of our users but given we've already enrolled 150 other devices without issues I will give it some slack.
What problems is the product solving and how is that benefiting you?
Deployment of new devices, pushing security policies and measures, updating the OS and applications of our endpoints, generating report for audits
JumpCloud: The Choice for Unified IT Management and Security
What do you like best about the product?
JumpCloud is the perfect solution I recommend for any customer who is looking for a replacement for Active Directory. I like to refer to it as a complete software solution. It is also the first thing that pops up in my mind when end users are looking to manage their MAC devices.
What do you dislike about the product?
There isn't anything I dislike about JumpCloud, but I do feel that there are areas of improvement in the documentation and end-user content. Some customers have reported missing information, outdated content, and difficulty in locating self-help articles.
What problems is the product solving and how is that benefiting you?
I love the fact, it not only takes care of SSO, obliterating the need for Octa. While, also helping with Endpoint management in MAC devices which is something Google does not cater too. Also love the fact that the deployment of the solution isn't complicated as the team is supportive through the entire process.
Excellent Cloud Directory & MDM Platform
What do you like best about the product?
Its an entirely cloud based solution. No need to self host anything. Its very easy to manage users and devices and apply general group policies. If you need a simple solution to manage devices (both windows and macOS) and users and their device login authentication, JumpCloud is a great solution.
What do you dislike about the product?
There's no Apple ADE or Intune Autopilot deployment equivalent feature so the out of the box experience for a user/new device is a little of an inconvenience.
What problems is the product solving and how is that benefiting you?
I needed a solution so my Google Workspace users can log into their computers using their Google Workspace credentials.
IT tool that simplifies the job
What do you like best about the product?
Allows a small IT department to manage large amounts of software and equipments through policies and alerts. Making it easier to keep the apps and machines safe . Simple to implement on new machines.
What do you dislike about the product?
initially you will receive lots of alerts, hence users get a bit annoyed until they get used to it.
What problems is the product solving and how is that benefiting you?
Communicating issues directly to the user or machine with the issue. the finding of the issues and reporting. Directory creation.
JumpCloud: A Versatile and Scalable Cloud Directory Platform
What do you like best about the product?
JumpCloud offers a powerful cloud-based directory platform that simplifies identity and access management across diverse IT environments. With support for Windows, Mac, and Linux, as well as seamless integration with popular cloud apps, VPNs, and networks, JumpCloud provides IT admins with a centralized solution to manage user access securely and efficiently.
The platform's user-friendly interface, robust Zero Trust security features, and flexible device management make it ideal for both growing businesses and established enterprises. While there may be a learning curve for new users, JumpCloud’s documentation and support resources help ease the transition.
Overall, JumpCloud is a reliable and scalable choice for organizations looking to modernize their IT infrastructure without the overhead of traditional on-prem directory services.
The platform's user-friendly interface, robust Zero Trust security features, and flexible device management make it ideal for both growing businesses and established enterprises. While there may be a learning curve for new users, JumpCloud’s documentation and support resources help ease the transition.
Overall, JumpCloud is a reliable and scalable choice for organizations looking to modernize their IT infrastructure without the overhead of traditional on-prem directory services.
What do you dislike about the product?
One area of improvement is the occasional lag in the admin console, especially during high activity periods. Additionally, some advanced features require deeper configuration knowledge, which might challenge teams new to identity management.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the challenge of managing identities, devices, and access across a distributed workforce—especially in hybrid or cloud-first environments. By centralizing user authentication, device management, and directory services into one cloud-based platform, it eliminates the need for multiple point solutions like traditional Active Directory, VPNs, and MDM tools. For our team, this has significantly reduced IT overhead, improved security through stronger access controls (like MFA and conditional access), and made onboarding/offboarding much faster and more consistent—no matter where employees are located.
3 OS one solution
What do you like best about the product?
It's best solution if your Infrastructure is based with all three os windows Linux and ios.
What do you dislike about the product?
Whatever I dislike jumpcloud rectify in there roadmap.
What problems is the product solving and how is that benefiting you?
It's easy to use in daily day to day tasks. The things which took more then a week due to jumpcloud I can perform in just in time.
JUMPCLOUD REVIEW
What do you like best about the product?
Ease of Use, Ease of Implementation, Number of Features, Ease of Integration.
What do you dislike about the product?
For now i was not able to find any issues or any draw Back for this software
What problems is the product solving and how is that benefiting you?
It's resolving the biggest industry problem, which is different platforms for different solutions, and JumpCloud is taking them and combining it into a 1 solution or 1 product
Great product
What do you like best about the product?
Very easy to setup and use. From adding accounts to setting up permissions the whole process is simple to navigate.
What do you dislike about the product?
The layout at times can be slightly confusing but it’s easy to understand.
What problems is the product solving and how is that benefiting you?
JumpCloud lets us have remote access to systems that would not of been accessible before.
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