JumpCloud
JumpCloud, Inc.External reviews
3,759 reviews
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External reviews are not included in the AWS star rating for the product.
Centralized Convenience for Modern IT Teams
What do you like best about the product?
JumpCloud is an excellent choice for SMBs and mid-market companies that need to ditch on-premises infrastructure and manage a distributed, mixed-OS workforce with a high security standard. It simplifies the admin's life by consolidating core functions. You trade the extreme depth of specialized tools for incredible breadth and centralized convenience—a trade-off most modern IT teams are happy to make.
What do you dislike about the product?
The user interface is not very good, and I find that there are several aspects of the JumpCloud admin console that are confusing.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the problem of IT sprawl and complexity by unifying user identity, access, and device management across Windows, Mac, and Linux into one cloud platform. This benefits organizations by automating onboarding/offboarding, enforcing Zero Trust security (MFA and policy control), and eliminating the need for expensive, legacy on-premises infrastructure.
Exceptional Multi-Tenancy and Support, Minor Setup Hurdles
What do you like best about the product?
The multi-tenancy feature is implemented exceptionally well, making it simple to switch between different organizations and manage even complex environments with ease. The interface is highly intuitive, and JumpCloud University stands out as the best knowledge base portal I have encountered for any tool.
What do you dislike about the product?
The challenges we faced weren't due to the tool itself, but rather stemmed from some initial difficulties with setting up the account, particularly regarding billing. Fortunately, I had a contact who assisted me in resolving these issues, and now everything is running smoothly.
What problems is the product solving and how is that benefiting you?
This is a more affordable solution for managing assets that are distributed across different locations, especially when there is no domain or VPN available for centralized management. It has been beneficial for us, as it allows us to oversee these devices at a reasonable cost.
Easy to Use with Robust Mobile and Identity Management Features
What do you like best about the product?
This product is easy to use and offers a wide range of features for managing mobile devices and identities. The support team responds quickly and effectively to customer needs and requests.
What do you dislike about the product?
I don't have any particular complaints. The platform has been reliable for us, and we have no plans to move away from JC unless the cost becomes too high.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us to take control and manage our corporate mobile devices, ensuring compliance and access through secure identities.
Centralized Device and User Management Makes Life Easier
What do you like best about the product?
centralized device and user management. great for the IT admins
What do you dislike about the product?
nothing particular to dislike the jumpcloud platform
What problems is the product solving and how is that benefiting you?
the mangement of users and devices
Jumpcloud makes life easier
What do you like best about the product?
Policy management allows my IT team to easily deploy policies to the devices within our environment.
What do you dislike about the product?
Asset management only allows devices with jumpcloud added to the machine to be included.
What problems is the product solving and how is that benefiting you?
MDM Management, remote support, asset management. We have control over all of our devices in our environment, we have a view on all of our devices and can remote wipe if needed. We can also remotely support and application deploys or troubleshooting through jumpcloud.
Seamless SSO Integration with Great Support, but Needs Better Cloud Documentation
What do you like best about the product?
I enjoy using the SSO applications because they allow us to centralize logins across the various platforms and cloud providers we rely on. Implementation is quite straightforward, and integration with our existing infrastructure is quick and seamless. We use it daily at work, and the wide range of features makes managing our different devices much easier. Additionally, the support provided is very good whenever any issues come up.
What do you dislike about the product?
As a DevOps engineer, I find that the documentation for the various implementations and integrations can sometimes be insufficient, especially regarding certain cloud integrations.
What problems is the product solving and how is that benefiting you?
We were looking for a tool that could address the various challenges we faced, such as device management, SSO, user groups, IAM, and password management.
Great Device Management, But macOS Update Issues Are Frustrating
What do you like best about the product?
Being able to bind users to devices as well as policy
What do you dislike about the product?
macOS update feature is not good, and constantly prompts for updates on fully updated machines. This is a serious deal breaker. Also dislike users not being able to have just one password from their Azure account to manage their mac
What problems is the product solving and how is that benefiting you?
mac management
Exactly What We Needed to Simplify Access and Security
What do you like best about the product?
I love how JumpCloud makes everything seamless, from logging in to managing access across different tools. While I’m not on the IT side, I can see how much time it saves our team and how easy it is for new employees or clients to get started securely. It’s a platform that just works quietly in the background, keeping things secure without getting in the way. That’s a huge win for both us and the clients I recommend it to.
What do you dislike about the product?
There’s not much to dislike, but if I had to pick something, it would be that mobile device management still feels a bit limited compared to desktop controls. Our team and clients are increasingly mobile, so having more flexibility and visibility on phones and tablets would make JumpCloud even better.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us simplify identity and device management across our team and clients. It makes onboarding and offboarding fast, keeps access consistent, and removes the hassle of juggling passwords. From a sales perspective, it’s great to know the solution we use internally also helps our clients close those same security gaps. It saves time, reduces risk, and keeps everyone connected securely, which is exactly what we preach at Bright Defense.
Unified Endpoint Visibility, But Remote Assist Needs Improvement
What do you like best about the product?
Allows our organization to see all endpoints (regardless of OS) through a single pane of glass.
What do you dislike about the product?
Remote Assist is unreliable in my experience.
What problems is the product solving and how is that benefiting you?
JumpCloud solved our reliance on traditional Active Directory. Our goal was to get away from that design and JumpCloud allowed us to do that.
Excellent Cross-Platform Support, But Decryption Key Access Needs Improvement
What do you like best about the product?
It works on all types of systems. Whether you have a Mac, Windows, or Linux, it will function on each of them. Its ability to operate across different platforms is a unique feature compared to others.
What do you dislike about the product?
Apart from the many good features, I have one issue. One of my systems is disk encrypted, and I am unable to locate the decryption key for that particular system. I believe this is a glitch, and it is concerning because if I remove the disk from the system and attach it to another, it will prompt for the decryption key. At that point, if the key is not available in the admin console, it becomes a real headache for IT, especially since the disk contains important data.
What problems is the product solving and how is that benefiting you?
It helps you manage all your systems on a single cloud platform, allowing you to organize everything according to your specific requirements.
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