JumpCloud
JumpCloud, Inc.External reviews
3,358 reviews
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Mostly good
What do you like best about the product?
It works, password sharing was a big plus for our organization
What do you dislike about the product?
The constant need to sign in again, even multiple times per day. Some basic things (such as how to share passwords) are not intuitive.
What problems is the product solving and how is that benefiting you?
We use JumpCloud for a variety of things, but mostly remote support and management of devices, software, security and policy across a dispersed workforce of over 100 people. Additionally, we have implemented the password manager not just to manage passwords but mostly to be able to manage the sharing of passwords across the organization.
First time using JumpCloud
What do you like best about the product?
I'm a first time Administrator using JumpCloud. I've used many Endpoint management toolsets in the past including InTune, Ninja, ScaleFusion, ManageEngine and have to say that I'm impressed with JumpClouds intuitive interface and straightforward setup. I've inherited the setup of JumpCloud and find it to be far simpler of a learning curve than previous systems. It is easy to navigate and I was able to get up to speed and running very quickly, which has been very valuable in a fast growing organisation. The JumpCloud University is an absolute game changer! Don't change it, you are onto something great at JumpCloud. Others will need to play catchup with you.
What do you dislike about the product?
My initial experience as a first time admin on JumpCloud has been overwhelmingly positive. At this stage, I have no dislikes to mention.
What problems is the product solving and how is that benefiting you?
Currently IM, AM, MFA, UEM. We are also setup as an MSP and in the early stages of offering this to clients.
Much easier than the ordinary AD
What do you like best about the product?
The simplicity of being able to manage all the policies in the cloud, and with just one click, something that is so complicated in Windows server, here with just one click you set the policies for the group.
What do you dislike about the product?
Really the only drawback I found is the cost, since really a physical AD,
What problems is the product solving and how is that benefiting you?
The login with SSO and the policies for the end user. The simplicity with which you can connect remotely to provide support.
JumpCloud Review
What do you like best about the product?
Keeping an eye on the health of the devices
What do you dislike about the product?
Sometimes the issues that the MDM can cause
What problems is the product solving and how is that benefiting you?
Keeping an eye on company devices
Jumpcloud from IT manager's perspective
What do you like best about the product?
MDM support is the feature we most use, and find the connection to apple mdm servers to work very well.
What do you dislike about the product?
The change from person to person chat support to AI chat bot was disappointing, in the prior system I would have pointed that the support was one of the major benefits of the platform.
What problems is the product solving and how is that benefiting you?
MDM support of all end user machines. As well as security policy enforcement and code pushing.
Better than using traditional Active Directory.
What do you like best about the product?
That is all centralized in one platform.
What do you dislike about the product?
Needs to have user policy and computer policy.
What problems is the product solving and how is that benefiting you?
The complexity of Active Directory itself and simplifying.
A lot of great tools for the price
What do you like best about the product?
There are a lot of great features in JumpCloud for the price point - MDM, IAM, Password Management, SaaS security, Zero Trust. It's a powerful set of tools and JumpCloud is iterating very quickly.
What do you dislike about the product?
There are a few features that are lacking in comparison to competitors, but workarounds exist.
What problems is the product solving and how is that benefiting you?
JumpCloud has benefited us greatly in the areas of MDM, compliance, password management, and SSO.
Easy management with Jumpcloud
What do you like best about the product?
User friendly dashboard. Works with multiple SSO applications
What do you dislike about the product?
Lack of geofencing capability. Limited reporting
What problems is the product solving and how is that benefiting you?
On boarding users and assigning applications to a specific work group
excellent product, a great ally
What do you like best about the product?
The simplicity of management, the large number of integrations, and the technical knowledge of professional services members.
What do you dislike about the product?
Licensing. I think there are areas that could be improved, for example, suspended users are billed. Another issue is the lack of a free tier for some products that allows for testing.
What problems is the product solving and how is that benefiting you?
Centralized management of devices and login to them.
Remote server management
What do you like best about the product?
I like to manage the servers of my organization and have a clear view of what is working and what is not. The organization I work for is a network of gyms, so if something is not available, it directly impacts the company's profits.
What do you dislike about the product?
The disadvantages are the delay in creating the remote tunnel between the client's machine and the host machine. But I believe it's because the software is a web application; I believe that if it were a native application for the platform, it would be more fluid.
What problems is the product solving and how is that benefiting you?
JumpCloud helps me solve software and network issues related to servers and branch machines in my organization. I need all machines and services to be working perfectly because if they are not, we have impacts on profit. In our organization, a quarterly analysis is conducted where we evaluate these requirements, and JumpCloud has been helping to solve these problems that directly impact our organization.
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