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JumpCloud

JumpCloud, Inc. | 1

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External reviews

3,324 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Shalendra S.

JumpCloud: A Versatile and Scalable Cloud Directory Platform

  • May 29, 2025
  • Review provided by G2

What do you like best about the product?
JumpCloud offers a powerful cloud-based directory platform that simplifies identity and access management across diverse IT environments. With support for Windows, Mac, and Linux, as well as seamless integration with popular cloud apps, VPNs, and networks, JumpCloud provides IT admins with a centralized solution to manage user access securely and efficiently.

The platform's user-friendly interface, robust Zero Trust security features, and flexible device management make it ideal for both growing businesses and established enterprises. While there may be a learning curve for new users, JumpCloud’s documentation and support resources help ease the transition.

Overall, JumpCloud is a reliable and scalable choice for organizations looking to modernize their IT infrastructure without the overhead of traditional on-prem directory services.
What do you dislike about the product?
One area of improvement is the occasional lag in the admin console, especially during high activity periods. Additionally, some advanced features require deeper configuration knowledge, which might challenge teams new to identity management.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the challenge of managing identities, devices, and access across a distributed workforce—especially in hybrid or cloud-first environments. By centralizing user authentication, device management, and directory services into one cloud-based platform, it eliminates the need for multiple point solutions like traditional Active Directory, VPNs, and MDM tools. For our team, this has significantly reduced IT overhead, improved security through stronger access controls (like MFA and conditional access), and made onboarding/offboarding much faster and more consistent—no matter where employees are located.


    Shivam C.

3 OS one solution

  • May 29, 2025
  • Review verified by G2

What do you like best about the product?
It's best solution if your Infrastructure is based with all three os windows Linux and ios.
What do you dislike about the product?
Whatever I dislike jumpcloud rectify in there roadmap.
What problems is the product solving and how is that benefiting you?
It's easy to use in daily day to day tasks. The things which took more then a week due to jumpcloud I can perform in just in time.


    Ahsan S.

JUMPCLOUD REVIEW

  • May 29, 2025
  • Review verified by G2

What do you like best about the product?
Ease of Use, Ease of Implementation, Number of Features, Ease of Integration.
What do you dislike about the product?
For now i was not able to find any issues or any draw Back for this software
What problems is the product solving and how is that benefiting you?
It's resolving the biggest industry problem, which is different platforms for different solutions, and JumpCloud is taking them and combining it into a 1 solution or 1 product


    Jonathan M.

Great product

  • May 29, 2025
  • Review verified by G2

What do you like best about the product?
Very easy to setup and use. From adding accounts to setting up permissions the whole process is simple to navigate.
What do you dislike about the product?
The layout at times can be slightly confusing but it’s easy to understand.
What problems is the product solving and how is that benefiting you?
JumpCloud lets us have remote access to systems that would not of been accessible before.


    Paul D.

Very easy to use for all associates.

  • May 29, 2025
  • Review provided by G2

What do you like best about the product?
Ease of us for both IT and non IT Users.
What do you dislike about the product?
MFA is sometimes hard to navigate for non IT Users.
What problems is the product solving and how is that benefiting you?
MDM is a big part of our Cyber Security stance.


    Computer Software

More security, having a software thats works so frictionless and protecting acess from all team!

  • May 29, 2025
  • Review provided by G2

What do you like best about the product?
How "smooth" interactions and UX. Also, how sellers care about us using the platform.
What do you dislike about the product?
Pricing could be better without annual commitments.
What problems is the product solving and how is that benefiting you?
Just gives us the safety!


    Computer Software

Does what it says on the tin

  • May 29, 2025
  • Review verified by G2

What do you like best about the product?
Rarely in this industry do things "just work". JumpCloud is a great example of a system that does. JumpCloud solved all our device management problems with an easy to use, easy to deploy and easy to manage platform. Their onboarding, technical and customer support are fantastic and are very quick to answer questions and resolve issues. I have used JumpCloud at two companies and would not hesitate in using them elsewhere.
What do you dislike about the product?
There is nothing that we dislike about JumpCloud
What problems is the product solving and how is that benefiting you?
We have a variety of end user devices spanning multiple operating systems. JumpCloud was the only platform that could confidently manage these devices in a way that satisfies our security requirements.


    Yogesh M.

One agent ,Many solutions it simplifies everything

  • May 29, 2025
  • Review provided by G2

What do you like best about the product?
it offers multiple services through single light weight agent like MFA , SSO, AD replacement
What do you dislike about the product?
Some integrations are manual , and sometimes initial onboarding can take time
What problems is the product solving and how is that benefiting you?
it is a Centralized identity and device management tool that could work without traditional AD server .


    Manuel F.

Good tool but need some fixes.

  • May 29, 2025
  • Review verified by G2

What do you like best about the product?
Its easy to manage all devices, and to do updates.
What do you dislike about the product?
It has some bugs that needs to be fixed yet.
What problems is the product solving and how is that benefiting you?
MDM devices control, policies and updates.


    Wei Been T.

It simplify our company SSO experiences!

  • May 29, 2025
  • Review verified by G2

What do you like best about the product?
Easy to use and navigate, every login in a single page
What do you dislike about the product?
None so far. Pretty smooth experience as a 2 years long user of jumpcloud
What problems is the product solving and how is that benefiting you?
From my perspective, definitely SSO!