JumpCloud
JumpCloud, Inc.External reviews
3,758 reviews
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Centralized Identity & Device Management That Simplifies Onboarding and Boosts Security
What do you like best about the product?
What I like most about JumpCloud is having a single, centralized platform for user identity, device management, and access control. It simplifies onboarding and offboarding, improves security through consistent policies and MFA, and reduces the need to manage multiple tools. The cross-platform support (Mac, Windows, Linux) and cloud-based directory are especially helpful for a modern, distributed team.
What do you dislike about the product?
Some areas of JumpCloud can feel complex or unintuitive, particularly when configuring advanced policies or troubleshooting issues. Certain workflows require more steps than expected, and documentation or in-product guidance could be clearer in places. Reporting and visibility can also be limited without extra customization, which can make audits or investigations more time-consuming.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the challenge of managing user identities, device access, and security across a distributed workforce. By centralizing authentication, device management, and access controls into one platform, it reduces operational overhead and minimizes security gaps. This has made onboarding and offboarding more efficient, improved visibility into users and devices, and helped enforce consistent security policies across the organization.
Strong Password Policies & Centralized Device Control with JumpCloud
What do you like best about the product?
JumpCloud offers strong password policy enforcement, allowing admins to set complexity, password history, expiration, and lockout rules consistently across users and systems. This helps maintain secure credentials across Windows, macOS, and Linux without relying on separate tools. On macOS in particular, JumpCloud can also enforce system-level update restrictions and configurations through policies, giving organizations more control over when and how updates roll out, which is helpful for stability in managed fleets. Ease of implementation is reasonably good, since policies are applied centrally through the JumpCloud Directory Platform. For security-focused teams, its integration with MFA and SSO further strengthens overall identity hygiene.
What do you dislike about the product?
As an end-user working on a company-managed device through MDM, I find that some policies feel overly restrictive and lack transparency. Password requirements and system update restrictions are enforced, but there aren’t clear in-product explanations for why certain actions are blocked or what specific policy is being applied. This can make it hard to troubleshoot issues or even understand the limitations I’m running into. The overall user experience would improve with clearer notifications, better visibility into which policies are active, and more user-friendly guidance when security controls prevent an action.
What problems is the product solving and how is that benefiting you?
JumpCloud addresses the challenge of managing centralized identity and security policies across both users and devices. It allows IT teams to enforce consistent password policies—such as complexity requirements, expiration rules, and lockout settings—while also providing system control on macOS (for example, scheduling updates or applying restrictions) from a single platform. As a result, teams can reduce risk, strengthen compliance, and streamline device management without relying on multiple disconnected tools.
Works Really Well for Mac Environments with Built-In Admin Elevation Tools
What do you like best about the product?
It works really well for a Mac environemnt. It has built in tools for admin elevation
What do you dislike about the product?
It does not have the granularity of Entra, but, it still great for Macs.
What problems is the product solving and how is that benefiting you?
Jump cloud is helping us with identity management on Macs. It also enables us to elevate users when admin is needed.
Centralized Identity Management That Simplifies MDM, SSO, and Directory Control
What do you like best about the product?
What I like best is the centralized approach to identity management. Having a single point of control for device management (MDM), SSO, and user directory simplifies the workflow significantly. It reduces the 'tool sprawl' usually required to manage a hybrid workforce.
What do you dislike about the product?
While the platform is powerful, the pricing structure has become a concern. The per-user costs add up quickly as we scale, especially when adding specific modules like MDM or Cloud RADIUS. It would be helpful to have more flexible, 'cafeteria-style' licensing rather than being pushed into higher-tier bundles for just one or two advanced features.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the challenge of managing a distributed, multi-OS workforce. It benefits us by consolidating identity, MDM, and SSO into a single pane of glass, which has streamlined our onboarding process and eliminated 'identity sprawl' for our users.
Efficient Global Management with Reliable Uptime
What do you like best about the product?
I like JumpCloud for its reliable uptime and performance, even as the user count increases. The initial setup was fast and smooth, which is really appreciated.
What do you dislike about the product?
I don't like the end user self-service option. More self-service tools could help reduce IT support tickets.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for global workforce management with consistent security policies. It also helps mitigate insider threats by limiting privileges and monitoring access activities.
Exceptional Value, Boosts IT Productivity
What do you like best about the product?
I really find JumpCloud to offer strong value for money. It has provided a productivity boost for our IT team. Additionally, the initial setup was fast, which I appreciated.
What do you dislike about the product?
I wish the migration assistant was smoother and had better guidance when migrating from legacy directories, as it would save time and reduce risk.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for disaster recovery and resolving identity issues. It boosts IT team productivity. It's value for money and a smoother guide for migration saves time and reduces risk.
Unified Identity, Device, and Access Management Done Right
What do you like best about the product?
A unified approach to identity, device, and access management.
What do you dislike about the product?
It can feel complex at first, especially for teams that are new to device management.
What problems is the product solving and how is that benefiting you?
It helps in re-login to the system or the Freshdesk with ease.
Review of JumpCloud Based on 1.5 Years of Usage
What do you like best about the product?
What I appreciate most about JumpCloud is its centralized and streamlined management of users and devices. It facilitates smooth onboarding, straightforward access control, and uniform security policies across all platforms. The interface is user-friendly, and implementing changes across various systems is both quick and dependable. Its cloud-based directory removes the necessity for complicated on-premises configurations, thereby simplifying administration and enhancing efficiency for IT teams.
What do you dislike about the product?
I most dislike in jumpcloud is the Serial number not updating in the admin portal.
What problems is the product solving and how is that benefiting you?
JumpCloud addresses asset management, user management, and software management while facilitating SSO with MDM. With this tool, we can efficiently take remote control of the system to diagnose and resolve issues.
Effortless Security Management Across Platforms
What do you like best about the product?
I appreciate that JumpCloud responds quickly and provides clear and effective assistance. It's easy to understand and navigate, which makes the experience smooth. Overall, using JumpCloud helps to grow my organization smoothly.
What do you dislike about the product?
The all catalog currently requires using bash script for more advanced options, software management could be improved.
What problems is the product solving and how is that benefiting you?
JumpCloud helps with cross-platform device management and addresses challenges in enforcing a consistent security baseline and centralized device management.
One-Stop Solution That Keeps My Devices Secure
What do you like best about the product?
It keeps my device secure and safe.
one stop solution for my it devices
one stop solution for my it devices
What do you dislike about the product?
Nothing I dislike, so far, going good
higly secure keeps changing my password for special authentication as well
higly secure keeps changing my password for special authentication as well
What problems is the product solving and how is that benefiting you?
It keeps my device safe and secure and on quater basis it keeps changing my pasword also the extra layer of authentication works well for me
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