My primary use case for SS&C is managing migration projects. We are currently working on migrating from ViewStation's 3.5 version using K scripts to the new version in SS&C and rebuilding the application based on these scripts.
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Great product for RPA
What do you like best about the product?
Ease of Use; Segregating of Excpetions; Happy to build Automations
What do you dislike about the product?
Not User Friendly while orchastrating Robots.
What problems is the product solving and how is that benefiting you?
Its Solving Rule based automations and it is benefiting cuatomers worldwide
Excellent and innovative RPA solution
What do you like best about the product?
Continuously innovating the platform to keep up with Business needs and technology. Ease of implementing new processes that requires integration of multiple applications.
What do you dislike about the product?
We encountered intermittent deadlock issues with runtime resources that was difficult to troubleshoot. It doesn't happen often, but enough to be a pain.
What problems is the product solving and how is that benefiting you?
Automation of mundane tasks such as generating/sending reports to internal and external customers, attaching information to SAP, or integrating SAP outputs to other applications. This helps us to free up business hours from our buyers and planners, as well as meeting SLA and quality requirements. More importantly, this is helping us to drive digital transformation.
Workflow efficiency with enhanced visibility but needs improved integration
What is our primary use case?
How has it helped my organization?
The solution improves our workflow efficiency, offering simpler design and implementation compared to earlier versions. The drag-and-drop features are familiar and useful for designing and implementing workflows with limited activities.
What is most valuable?
The key feature of SS&C that I find valuable is the general workflow visibility. SS&C's workflow design is straightforward, allowing even those with basic BPM tool knowledge to easily understand the flow, conditions, exceptions, and paths. This transparency aids in the successful execution and testing of applications.
What needs improvement?
There is a need for improved integration with external systems in SS&C. Currently, integration is limited to web services and K scripts for connecting to third-party systems, which I believe can be expanded.
For how long have I used the solution?
I have been using this solution since January 2024. I have 12 months of experience with it.
What do I think about the stability of the solution?
The solution is generally stable, though we have faced issues with increased transaction loads causing latency and occasional hang-ups. This affected database performance and required manual transaction management.
What do I think about the scalability of the solution?
The scalability of SS&C is not high. It follows a set experience level path, which limits its ability to scale efficiently. I would rate its scalability as a four out of ten.
How are customer service and support?
Customer service for SS&C is satisfactory yet could use improvement. We have encountered delays in support response, but ultimately they provided assistance in resolving issues.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of SS&C is easy and efficient. I would rate it ten out of ten.
What about the implementation team?
My team, consisting of exclusive six members, is divided into development support and testing teams. We collaboratively manage applications.
What other advice do I have?
In the future, expanding team usage is planned, with expectations to increase usage by another 20 members post-April. Currently, 34 internal team members use it.
I would rate SS&C seven out of ten.
Which deployment model are you using for this solution?
On-premises
Design studio enables effective automation while licensing needs improvement
What is our primary use case?
I use this solution to automate repetitive manual tasks, typically in back-office service industries.
What is most valuable?
I find the design studio, where I can build the automation, and the control room feature, which allows me to run and monitor the automation, to be the most useful.
What needs improvement?
I noticed that it lacks the ability to automatically record the process steps like some of its competitors. Having this capability could accelerate the process. The delivery methodology felt somewhat waterfall in style and not sufficiently agile.
Additionally, the licensing model was somewhat prohibitive. It was not developed in a consumption-based manner, however, rather in a fixed-price licensing model that did not account for volumes.
For how long have I used the solution?
I have used the solution for five years.
What do I think about the stability of the solution?
I found it to be high on stability, and I would rate it at nine out of ten.
What do I think about the scalability of the solution?
I found it to be highly scalable, and I would say it rates at nine out of ten.
How are customer service and support?
I rate customer service at six out of ten. It was slow to access and not always particularly useful. The response times were slow to turn around.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup was not particularly complex compared to other competitors. I do not have anything more to add.
What's my experience with pricing, setup cost, and licensing?
The pricing was not particularly competitive. It wasn't flexible for different geographies. For instance, in Africa, they didn't have a different pricing model to account for affordability.
The pricing model was not modern, as it wasn't designed on a consumption basis or as a service basis. Instead, it involved a fixed annual cost that I had to commit to for three years. It could be considered a little bit old-fashioned.
What other advice do I have?
It's SS&C with zero AI capabilities. I would rate the solution seven out of ten.
Examine BLUE PRISM as an automated RPA tool.
What do you like best about the product?
The finest features were the automation of monotonous tasks, the capacity to grow up even further, and the easy connection.
It also includes a ton of additional enterprise-level features.
It also includes a ton of additional enterprise-level features.
What do you dislike about the product?
I'm not sure if the hefty cost is a drawback or not, but several subjects lack resources, which makes setup challenging at first.
Everything else was useful and wonderful.
Everything else was useful and wonderful.
What problems is the product solving and how is that benefiting you?
A major hindrance to the daily timetable was the manual activities. Those were removed with the aid of Blueprisn, and our repetitive duties are now better organized.
Highly capable automation tool with lots of potential
What do you like best about the product?
What I like best about the Blue Prism Intelligent Automation Platform is its ease of use, and lean towards citizen development. Many alternatives on the market at convoluted, difficult to use, require a lot of hands-on interaction, and struggle to remain modern from a UX perspective. Customers are always impressed when we showcase solutions, built on the Blue Prism platform.
What do you dislike about the product?
Scheduling can sometimes be clunky and the level of feedback we receive from scheduled tasks isn't always the best. We currently do more manage and monitoring than we expected, but I'm sure this will be solved with Next Gen.
What problems is the product solving and how is that benefiting you?
It is automating mundane, time consuming processes across the busines, which are taking up valuable SME time. It's helping create an audit trail of workflows and requests. It's formed a relationship between IT and the business, which we didn't have before.
User-friendly software that boosts productivity but has some areas for improvement.
What do you like best about the product?
I love its user-friendly interface and powerful automation capabilities that boost efficiency and scalability.
What do you dislike about the product?
I find the learning curve a bit steep for new users, and some features can feel limited in customization
What problems is the product solving and how is that benefiting you?
SS&C Blue Prism solves issues related to manual data entry, process inefficiencies, and error-prone tasks. By automating these processes, it saves time, reduces errors, and allows my team to focus on strategic initiatives, ultimately improving project outcomes and productivity.
Advanced language processing, useful for global business operations, and a quick setup
What is our primary use case?
I am into GBS transformation, global business services transformation, as well as operations activation services. The work scope includes process mining projects, generative AI projects, and managing the transition of processes.
What is most valuable?
Some important features include the language capabilities, which are crucial since RPA has to read the documents provided by the customer. A separate OCR needs to be brought in if the language is different from English.
Blue Prism was once the most expensive and advanced, especially when working with Java applications. However, the distinctions between Blue Prism and UiPath are blurring, offering similar advantages. UiPath has features that allow it to read and break down scanned copies into readable text, which is beneficial.
What needs improvement?
Blue Prism is more costly than UiPath in terms of robotic licenses and orchestrators. Blue Prism initially had more security features, differentiating Bluetooth services from UiPath. I am not sure if this difference still exists, but it was stated to be more secure when I began working.
For how long have I used the solution?
I have been involved in using these tools for around ten years.
How are customer service and support?
I have not raised any technical queries with UiPath, yet I am aware there are many initiatives available. UiPath has a certified partner program.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I used Blue Prism when I was working with Tech Mahindra Prism around 2017 and onwards. Blue Prism was notably more costly and advanced compared to UiPath at that time.
How was the initial setup?
Setting up a developer environment for UiPath did not take more than 15 to 20 minutes. It was fairly easy and compatible.
What's my experience with pricing, setup cost, and licensing?
Blue Prism is more costly compared to UiPath with regard to robotic licenses and orchestrators.
What other advice do I have?
Before implementing RPA, it is important to conduct a technology assessment to understand the systems' features and technology setup. This information is crucial to prescribing the right solution.
I'd rate the solution nine out of ten.
I have used this to basically scrap data from web applications & its been very helpful and great...
What do you like best about the product?
1. It is suitable to create basic rule based tasks such as simple data scraping using web selectors.
2. It is suitable to create complex AI driven, Machine learning driven solutions as well for large and real time data handling for big enterprise level projects also.
3. Customer support is great has community to ask for help if stuck anywhere ,so its eassier to implement aything
2. It is suitable to create complex AI driven, Machine learning driven solutions as well for large and real time data handling for big enterprise level projects also.
3. Customer support is great has community to ask for help if stuck anywhere ,so its eassier to implement aything
What do you dislike about the product?
Frequency of using , I have mostly been using his for small-level data scraping applications ,Its been a great learning curve for me...
But when it comes to set up for the large and AI driven projects , set up & integration is a little complex is what i felt
But when it comes to set up for the large and AI driven projects , set up & integration is a little complex is what i felt
What problems is the product solving and how is that benefiting you?
It mainly helps in humans doing the same jobs daily , say like fetching details from a known well known file and the format of data , it basically reduces humans repetitive jobs by building ruole-based bots.
Revolutionizing Business Management Process
What do you like best about the product?
Expert of Robotic process automation.
Impowered with Deep learning.
scale the operation quickely.
variation of all type service facility related to RPA
Automatic customer support facility for clients 24*7 .
single view of opertaion under one platform where you can manage automation and business management.
Ease of use with Blue Prism user friendly interface.
Impowered with Deep learning.
scale the operation quickely.
variation of all type service facility related to RPA
Automatic customer support facility for clients 24*7 .
single view of opertaion under one platform where you can manage automation and business management.
Ease of use with Blue Prism user friendly interface.
What do you dislike about the product?
Integration Complexity.
Mastering the platforms full capability will take time.
Mastering the platforms full capability will take time.
What problems is the product solving and how is that benefiting you?
We are using RPA for managing employee Onboarding, salary, and for management records.
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