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Very helpful tool for small teams
What do you like best about the product?
The attention from the customer happiness and the account management.
What do you dislike about the product?
Sometimes the tool can be a bit glitchy, although not very often.
What problems is the product solving and how is that benefiting you?
We are quite a small team in charge of a large global consumer base, having the possibility of serving that community with a few agents is really useful.
Unbabel allows us to have more flexibility with the management of several countries on our activity.
What do you like best about the product?
The simplification of our organization, operations, supervision and the costs generated by the complexity of managing a multitude of countries, especially "small" countries. The relationship and exchanges with the Unbabel teams are also very good.
What do you dislike about the product?
The integration of their API directly into our back office tool will allow us to gain in productivity and have more autonomy on the management of KPIs but it's in progress
What problems is the product solving and how is that benefiting you?
We haven't encountered any particular difficulty since the beginning of our collaboration with Unbabel. So I haven't been confronted with this subject for the moment.
Wonderful Service supported by Wonderful Folks!
What do you like best about the product?
There are two aspects of Unbabel that stand out prominently in my mind. First, their product works like a charm! Second, the folks at Unbabel are super attentive and transparent. Every conversation with them was direct, positive, and most importantly, they followed through. We value partners we can trust and Unbabel has earned that trust a dozen times over. One of our best business decisions was signing with Unbabel!
What do you dislike about the product?
UH, wow, to be honest, I wouldn't change a thing. Seriously. How awesome is that?
What problems is the product solving and how is that benefiting you?
In our market, we support multiple languages. Recruiting multi-lingual agents has been a true obstacle. Even with offers of higher pay, we had difficulty finding multi-lingual agents. Even when we find them, there is more work than we have multi-lingual agents to handle. This leads to higher burnout rates. Unbabel relieves us of that pressure for both email and chat. This has been a HUGE boost to our service efficiency, agent retention, and budget cost reduction efforts. As a by-product, both customer and agent satisfaction scores have improved as well. Plus their price is very reasonable. Toss in their dedicated and honest support team, well what's not to love?
Perfect tool to scale our operations
What do you like best about the product?
Quality of translations and very reliable team, always ready to help and support
What do you dislike about the product?
Tool works even better when integrated into a Crm (which is not our case yet)
What problems is the product solving and how is that benefiting you?
No more issues in terms of staffing, especially with languages where it's not possible to have a big team behind. We can plan one big team to handle all our flows regardless of language differences
A superior product with a team that drives a client-vendor partnership with every decision.
What do you like best about the product?
The effective and proactive communication between teams to optimize our journey as a customer of Unbabel.
What do you dislike about the product?
Nothing comes to mind at the moment. We are quite happy.
What problems is the product solving and how is that benefiting you?
Unbabel is aiding us in real-time native language translations so that we can continue to support off-shore clients with near-shore resources, keeping our budget in line.
Kaizen translations with an excellent partnership
What do you like best about the product?
Quick translations with an ever-improving model. The willingness to accept/invite feedback to improve the product is great to see.
The support/customer happiness team is very enthusiastic and ever-ready to support.
Most of the folks over at Unbabel are ready to pitch in, from the CSM to the product team to the QA team.
The self-serve portal is extremely helpful in managing, and passing on feedback, without having to reach out to someone on the team
The support/customer happiness team is very enthusiastic and ever-ready to support.
Most of the folks over at Unbabel are ready to pitch in, from the CSM to the product team to the QA team.
The self-serve portal is extremely helpful in managing, and passing on feedback, without having to reach out to someone on the team
What do you dislike about the product?
The team does a fantastic job. So, it would be nitpicking to point out the negatives.
The cost does seem on the higher side, but it is worth it, considering the support and partnership you receive.
The quality score for a few languages does not seem in line with the percentage of customer feedback on a possible incorrect translation.
In addition, more granular word-level reports would be awesome.
The cost does seem on the higher side, but it is worth it, considering the support and partnership you receive.
The quality score for a few languages does not seem in line with the percentage of customer feedback on a possible incorrect translation.
In addition, more granular word-level reports would be awesome.
What problems is the product solving and how is that benefiting you?
Logitech has developed into a multi-brand, global company designing products that bring people together. Using Unbabel has helped us have product experts from a different region support users using their local language. The scalability and flexibility of our team have improved drastically. On the cost aspect as well, having multiple centers with regional language experts is an expensive proposition, compared to integrating Unbabel into the workflow.
Great Service!
What do you like best about the product?
Expands our customer support language capabilities with simplicity and ease and improves our customer experience. Plus great support from a really friendly and professional team!
What do you dislike about the product?
Agents had some initial confusion with the steps of how to use, but these were soon ironed out. If this flow could be simplified somehow (I'm not sure how) this would be the only point of improvement.
What problems is the product solving and how is that benefiting you?
Customer support in multiple languages. Using Unbabel means that we don't have to hire additional resources to cover the language requirements of our support service.
Very good translation solution and support
What do you like best about the product?
The use of a.i. in combination with human translation ensures our company that the translation is fully correct.
Unbabel support teams are very reactive and the team listens to our needs.
Unbabel support teams are very reactive and the team listens to our needs.
What do you dislike about the product?
Nothing much to dislike, there is some room for improvement like automatic language detection.
What problems is the product solving and how is that benefiting you?
It solves our problem where pure machine translation is not always correct as Unbabel also reviews the translation by native speakers.
Unbabel allows us to meet customers where they are, in the language they prefer!
What do you like best about the product?
We use the Unbabel integration with Zendesk, and the integration is seamless for our agents. The app uses tone and language that match our brand requirements, and it's really easy to call out any errors (the very very few that exist!). Admins can easily see reports within the Unbabel dashboard and configure the app as needed. The Unbabel implementation and customer success team has been wonderful and patient throughout the whole process from scoping, implementation, and continued support.
What do you dislike about the product?
To be honest, not a lot comes to mind - it's definitely on the pricier side and as always, we have to be conscious of our budgets. That being said, you see the value in the support and hands-on care as well a the top-notch product development.
What problems is the product solving and how is that benefiting you?
Unbabel empowers our team to communicate with our users in the language they prefer, and this has improved the customer experience all around. Because the integration is so seamless, there is minimal friction within our agents' workflows, so we're able to keep up with our SLAs and maintain a high bar of quality.
Phenomenal alternative to staffed in-house or BPO support
What do you like best about the product?
Unbabel allows our business to quickly scale to support additional languages without the overhead of traditional, staffed language headcount in a cost-effective manner.
What do you dislike about the product?
No significant downsides have been identified. All upside! If there was anything to nitpick about, it would be the language delivery timing for certain languages such as French as there is a noticeable difference between French delivery and other languages.
What problems is the product solving and how is that benefiting you?
We're a small team and needed the ability to provide multi-language support with our existing staff. Unbabel allowed us to do this quickly and has provided a runway for expanding our international footprint even further.
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