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Google Translate on steroids
What do you like best about the product?
It's fast and very easy to use, very intuitive and integrates with other tools
What do you dislike about the product?
It's not supporting all the languages but it has some flexibility to add necessary languages
What problems is the product solving and how is that benefiting you?
We are using Unbabel to save time and money on emails we exchange with customers
You will never look back!
What do you like best about the product?
The ease! Everything runs so smoothly, and nothing seems to be too small if you have a question or need help with something! We were in need of a system that would integrate well with our CRM system which is Zendesk. One day it appeared, our team were then answering customer queries within minutes. You won't even know its there.
What do you dislike about the product?
Honestly, there wasn't anything we don't like about Unbabel!
What problems is the product solving and how is that benefiting you?
We were speaking to customers across the world; sometimes, something does not translate correctly, meaning customers were not getting the best experience. Unbabel was able to bridge the language gap, and our customers have never been happier.
Recommendations to others considering the product:
I would recommend doing your research, have a look at what you need Unbabel to do for you, and speak to them. Arrange a call with them and see if it's a good fit. It might take a little time for the onboarding process, but it is well worth it.
The idea of supporting languages is very good, sometimes the quality of translations is not perfect
What do you like best about the product?
- Clearway to order tickets (very simple).
- Promptness of translations.
- Contact with Unbabel partners.
- Events organized by Unbabel.
- Unbabel platform.
- Training organized by Unbabel.
- Promptness of translations.
- Contact with Unbabel partners.
- Events organized by Unbabel.
- Unbabel platform.
- Training organized by Unbabel.
What do you dislike about the product?
- The quality of translations is not perfect, the translator does not know the context so not always the answer is correct.
What problems is the product solving and how is that benefiting you?
We translate Korean, Japanese, Danish and Swedish tickets in cooperation with Unbabel. We used this solution because it is a faster and cheaper option than hiring a new employee with such a specific language. The benefits are definitely the speed of implementation into the Helpshift tool, the contact with Unbabel, the easy and very simple way of working.
Recommendations to others considering the product:
I would definitely recommend companies that serve customers. It will be an added benefit for players i.e. service in their native language.
Great translations, great people
What do you like best about the product?
Unbabel is simple to use, they maintain transparent business practices (help articles tell you exactly how their product works), and service has always been above and beyond.
What do you dislike about the product?
No complaints! I've been an Unbabel customer for years and aside from encountering a bug or two my experience has been entirely positive.
What problems is the product solving and how is that benefiting you?
Unbabel allows us to provide good experiences to our non-English speaking customers at a fraction of the cost of hiring a multilingual team. This is hugely beneficial to us as a small customer service department.
Improved communication thanks to Unbabel
What do you like best about the product?
Automated machine translation and quick respones for more difficult languages.
What do you dislike about the product?
sometimes for languages like Korean the translations need more time
What problems is the product solving and how is that benefiting you?
We are responding to our customers in their native languages without having native speaking agents in house.
Smooth so far
What do you like best about the product?
That it's cheaper and allows more flexibility over hiring agents to perform translations.
What do you dislike about the product?
No downsides at this point, the team that has presented to us so far seems good.
What problems is the product solving and how is that benefiting you?
Translating languages that we'd have to hire 4 people to train and then translate our emails.
A Work From Home Translation Service
What do you like best about the product?
Unbabel is a great, work-from-home program for other businesses who need to hire a translation service. It allows a user to split their jobs into micro tasks. It also lets a user connect with other translators in other communities, allowing for collaboration. Anyone can apply to Unbabel for free, which is the best part.
What do you dislike about the product?
For the most part, Unbabel is great, except there are occasions where projects are unavailable. You also will receive a different payment amount from your clients, as it varies based on location. Unbabel also is not a substitute to a full-time job (or a part-time one for the matter), as jobs don't come in at a consistent basis.
What problems is the product solving and how is that benefiting you?
Unbabel is great for earning a little extra cash on the side if you are comfortable translating different languages for others. It has allowed me to convert my business over to using this service for some of our international business clients. It has opened up opportunities for us to collaborate with others on the other side of the world, seamlessly.
Recommendations to others considering the product:
If you are considering the use of Unbabel, just keep in mind that this program is not a substitute for a full-time job. It is a program who pays translators to translate text from businesses all around the world. This program is perfect for those looking to earn a little money on the side, or for businesses who need a quick, quality translation service.
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