Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
197 reviews
from
External reviews are not included in the AWS star rating for the product.
Outil de traduction texte-à-texte vraiment efficace
Qu'aimez-vous le plus à propos de the product?
L'outil Unbabel est très facile à utiliser pour nos équipes et il est également très efficace puisqu'il nous permet de générer des traductions automatiques de textes de manière rapide et fiable dans de nombreuses langues. De plus, l'équipe technique d'Unbabel est très présente, réactive et disponible à tout moment tout au long de la collaboration.
Que n’aimez-vous pas à propos de the product?
Notre équipe a parfois signalé des bugs mineurs ou des latences dans la vitesse d'exécution des traductions, mais à chaque fois, Unbabel a su réagir et nous proposer des solutions appropriées.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Nos partenaires sont vraiment impressionnés par l'outil et sont heureux que nous le leur ayons recommandé pour gérer les interactions par e-mail et par chat.
Recommandations à d’autres personnes envisageant the product:
Unbabel est le meilleur outil du marché pour la traduction automatique de textes. Ils ont réussi à obtenir une qualité de traduction inégalée et fiable grâce à la combinaison de l'intelligence humaine et artificielle.
- Très facile à utiliser
- Fiabilité parfaite des traductions
- Équipe disponible
- Très facile à utiliser
- Fiabilité parfaite des traductions
- Équipe disponible
Swift, smart and adaptable
What do you like best about the product?
The ease of use of the interface and tools, make Unbabel less of a chore and more of a minor task. With the tool linked to our customer-facing Help Center, we're able to easily manage hundreds of articles in multiple languages. Everything is easy to manage, track and update. What was once a laborious task is something a new starter can learn in a very short time.
What do you dislike about the product?
There are very few issues with Unbabel, with the few we experienced really unique to us and our specific needs. However, irrespective of their complexity, we easily resolved them with help from Unbabel.
What problems is the product solving and how is that benefiting you?
We manage multiple Help Centers in varying languages, from as many as 22 languages to just a handful. This can be a complicated challenge, but with the right tools, logging and reporting - this has been made much easier than our previous methods.
Great team and a v good service! Innovative model
What do you like best about the product?
Spectrum of languages offered. Project team is great.
What do you dislike about the product?
Sometimes the quality of the work is not great but the guys are always willing to amend and change.
What problems is the product solving and how is that benefiting you?
Small languages we dont need to hire a full time employee but we dont need to stop the service.
Value for money.
Value for money.
Easy to use, with prompt and helpful customer support
What do you like best about the product?
The Zendesk integration is seamless and easy for agents to use. We have been impressed with the support from Unbabel, too - everyone we have worked with has always been prompt, helpful and informative.
What do you dislike about the product?
It is not possible to send outbound translated emails directly to customers. We have a workaround that involves emailing ourselves and then copying & pasting the translation, but this is cumbersome. The option to send outbound emails through Unbabel would be a great help to us.
What problems is the product solving and how is that benefiting you?
It has been an invaluable tool for us as we expand across Europe, allowing us to bring our current team's expertise and first-class support to customers in new markets from day one.
Examen d'Unbabel
Qu'aimez-vous le plus à propos de the product?
La flexibilité qu'elle offre à notre entreprise aide à garantir que nous pouvons livrer dans des domaines où nous n'avons pas pu le faire auparavant.
Que n’aimez-vous pas à propos de the product?
Pas de problèmes, excellent outil, et une excellente équipe pour soutenir.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Fournir des coûts réduits à notre client, ainsi qu'une amélioration des AHT, VOC, DSAT.
Easy, seamless and a quality service!
What do you like best about the product?
A seamless integration with Zendesk that "just works". Easy to install and get up and running, and then it's a set and forget from there when using the Zendesk plug-in which was also recently updated and looks amazing! The Unbabel team are fantastic to work with, always responsive and wanting to improve accuracy and personalisation with our brand and vocabulary/terminology.
What do you dislike about the product?
We don't really experience many issues with Unbabel at all. After some initial tweaking to our vocabulary glossary the accuracy is high and the speed is very fast.
What problems is the product solving and how is that benefiting you?
An easy to use localisation service for customer support emails via Zendesk.
With Unbabel we have more flexibility as a business
What do you like best about the product?
We are no longer dependent on native speaker advisors to handle customer claims. Our Customer Experience agents help customers in different languages providing more freedom to allocate native speaker agents where they are needed the most. This translates into shorter waiting times and overall a better customer experience for our users.
What do you dislike about the product?
The German language could be improved in terms of the quality of the translations.
What problems is the product solving and how is that benefiting you?
Shorter waiting times for our users and an overall improved customer experience
Super outil pour la traduction
Qu'aimez-vous le plus à propos de the product?
L'intégration avec Zendesk est transparente et facile à gérer du côté administrateur. Les traductions sont précises, ce qui nous permet de communiquer avec nos clients dans de nombreuses langues. De plus, bien que je n'aie pas besoin de contacter leur équipe de satisfaction client très souvent, leur support est très rapide et efficace. Lorsqu'un service tel qu'Unbabel offre un excellent support, cela me donne confiance pour continuer à l'utiliser à l'avenir.
Que n’aimez-vous pas à propos de the product?
Je ne peux penser à rien que je n'aime pas chez Unbabel.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Fournir un support par e-mail dans de nombreuses langues à travers le monde est un énorme avantage pour accroître notre présence mondiale. Les clients préfèrent obtenir de l'aide dans leur langue maternelle, et avec Unbabel, nous sommes en mesure de le faire.
Great partnership and great support
What do you like best about the product?
The communication nd the support from the Unbabel team has been excellent from the very beginning of our experience.
What do you dislike about the product?
As with any platform, certain changes or feature enhancements would be welcome. Some of these would be very specific to our needs. However, all our suggestions are always well received and actioned if possible.
What problems is the product solving and how is that benefiting you?
The benefits of being flexible and allowing us to serve our customers during long hours of operation with scalability, without compromising on the expected quality of the conversations.
Recommendations to others considering the product:
Consider the service if you are looking to expand the language base required for your customers. The service will allow you to scale and reach out to your wider customer base. The accounts team will do everything for you to make your new efforts a success.
the perfect tool to help you scale for multi-language support operations
What do you like best about the product?
easy to use,
quick onboarding processes
quick onboarding processes
What do you dislike about the product?
dashboards and portals could be improved
What problems is the product solving and how is that benefiting you?
manual uploading of help centre content translated in multiple languages
supporting languages that have no native speaking agents available
support operations with backlogs
supporting languages that have no native speaking agents available
support operations with backlogs
showing 171 - 180