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Seamless Accurate and Fast
What do you like best about the product?
You don't even know its there, This tool integrates seamlessly with our Support Ticketing Tool and with a simple hashtag you can choose to translate and forget,
What do you dislike about the product?
Nothing that I can see - unbabel just works
What problems is the product solving and how is that benefiting you?
Unbabel allows us to provide customer support globally without relying on employing people based upon their language skills. We can remain agile and have a consistent approach to providing support globally.
Best human-quality translation tool
What do you like best about the product?
The diversity of their offer and the fast and efficient communication with the technical team.
What do you dislike about the product?
A few technical errors that happen with some characters but that are quickly solved.
What problems is the product solving and how is that benefiting you?
For the small markets at our Customer Service departments, we save FTE for the big ones.
Unbabel has been a great resource
What do you like best about the product?
Easy to integrate with Zendesk and fast translations
What do you dislike about the product?
At times if the thread is long it can be a lot to look at when you see both the client's text and unbabel's translation
What problems is the product solving and how is that benefiting you?
Able to communicate with our international customers in their native language.
Strong and responsive partner
What do you like best about the product?
Two things. First, their product is unique and their translation capabilities are unmatched in the market today. Second, I love how easy Unbabel is to work with, especially if there is an issue. They respond immediately and work until the issue is resolved. Having an ownership attitude may sound like table stakes, but that isn't the case for a lot of other vendors (i.e., they take multiple days to reply, they downgrade the issue or never fully solve it). Not true with Unbabel, they are a trusted partner.
What do you dislike about the product?
Unbabel once communicated unrealistic deadlines because they didn't have internal alignment. Once we stressed the importance of the third-party integration and they brought in experts, I was able to reset my launch timeline and have more visibility into when I could expect the launch. Otherwise, there is not much I dislike about Unbabel.
What problems is the product solving and how is that benefiting you?
We have customers in non-English speaking countries that we need to support. However, our team does not speak the full range of languages so we work with Unbabel for translations. Our customers can tell we're not using Google translate and that is important to us.
Great product, great team
What do you like best about the product?
Allows us to scale our support without hiring for multiple languages beyond our core languages
What do you dislike about the product?
Honestly, not much - really good product that's reliable
What problems is the product solving and how is that benefiting you?
We have a long tail of customer support tickets that are in languages we can't support with FTEs. Unbabel solves for that, allowing us to give high quality native language support to customers without the normal associated costs, and without resorting to machine translation
Recommendations to others considering the product:
Really good team to work with and a reliable product - highly recommended
We are very happy with the services of Unable. Extremely well organized customer focused team.
What do you like best about the product?
Using Unbabel has been a great help to us to extend our services to markets otherwise not available or too expensive to set up. In combination with Zendesk with Unbabel we now have far more flexibility to try out new markets and even out the workload of our help desk with English-speaking now able to take off load from other langue agents.
What do you dislike about the product?
We've had a few hick-ups with new software versions released a bit too early.
What problems is the product solving and how is that benefiting you?
Being able to answer customers in multiple languages with English speaking helpdesk.
A great tool and brilliant customer service!
What do you like best about the product?
The integration with Zendesk is straightforward. The product is easy for agents to use. It increases the flexibility and responsiveness of our customer support as we can offer native language support quickly across 13 languages. Martim Mónica is an excellent Customer Success Manager. The Unbabel team are open to feedback and address any quality issues in a positive manner. I’m happy with the follow up on the account, the feedback and collaboration. I’m also happy with the updated dashboard which has made it much easier to monitor usage.
What do you dislike about the product?
There isn't much to dislike. You do need to spend time at the outset creating language glossaries (and going back and forth on some test translations). But future translations will reflect your brand and its terminology much better as a result. The administration dashboards have recently been updated. They are simple and clear however, some might require more segmentation of the data.
If you use Unbabel with Zendesk and you need translations of dynamic content, there isn't currently a fully integrated approach. So you do have to translate documents via the portal and then manually place it where you need it within Zendesk. We knew this at the outset but it would be great if this functionality could be developed and offered in the future.
If you use Unbabel with Zendesk and you need translations of dynamic content, there isn't currently a fully integrated approach. So you do have to translate documents via the portal and then manually place it where you need it within Zendesk. We knew this at the outset but it would be great if this functionality could be developed and offered in the future.
What problems is the product solving and how is that benefiting you?
We can offer customer support beyond the language set of our current agents.
It's a quick solution and our first response times are not adversely affected.
We also use Unbabel to translate some of our help center content. The translated content gives customers the choice to help themselves without having to wait for an agent response.
It's a quick solution and our first response times are not adversely affected.
We also use Unbabel to translate some of our help center content. The translated content gives customers the choice to help themselves without having to wait for an agent response.
Great product, great team
What do you like best about the product?
The fact that we can provide native language support to our long-tail of languages without having to hire native speakers within the team - significant cost savings for us and great for our customers
What do you dislike about the product?
Honestly, not much - the product is great and the team are fantastic to work with
What problems is the product solving and how is that benefiting you?
As above, we have a long-tail of languages that we need to support from a customer service POV, but there's just not enough contact to make it worthwhile hiring. Unbabel helps us solve this problem, and the Zendesk integration makes it seamless
Very satisfied with support
What do you like best about the product?
Support Team quick to reach out and assist
What do you dislike about the product?
There has been only language Unbabel unable to translate for our business
What problems is the product solving and how is that benefiting you?
No current problems.
Speedy responses to customers
Professional approach to customers
Structured communication
Speedy responses to customers
Professional approach to customers
Structured communication
Facile, transparent et flexible solution multilingue
Qu'aimez-vous le plus à propos de the product?
- Unbabel est facile à configurer ; leurs équipes d'approvisionnement et de mise en œuvre ont rendu l'intégration facile, l'intégration à Zendesk a été transparente et très rapide.
- Nous avons développé une excellente relation avec leurs responsables du succès client, ils sont très ouverts à nos retours et suggestions pour améliorer leurs solutions.
- La qualité de la traduction est excellente si vous prenez le temps de créer un glossaire approprié pour les langues dont vous avez besoin.
Dans l'ensemble, Unbabel nous a aidés à gérer notre arriéré de manière plus flexible qu'auparavant, surtout pendant la période de COVID-19, où nous avons dû ajuster nos opérations en temps opportun, et sans compromettre notre CSAT ou notre temps de réponse.
- Nous avons développé une excellente relation avec leurs responsables du succès client, ils sont très ouverts à nos retours et suggestions pour améliorer leurs solutions.
- La qualité de la traduction est excellente si vous prenez le temps de créer un glossaire approprié pour les langues dont vous avez besoin.
Dans l'ensemble, Unbabel nous a aidés à gérer notre arriéré de manière plus flexible qu'auparavant, surtout pendant la période de COVID-19, où nous avons dû ajuster nos opérations en temps opportun, et sans compromettre notre CSAT ou notre temps de réponse.
Que n’aimez-vous pas à propos de the product?
Leur nouveau tableau de bord de reporting manque de fonctionnalités de base ; par exemple, nous ne pouvons pas ventiler les données par "Marque", donc nous utilisons toujours leur ancien tableau de bord. Nous utilisons principalement Unbabel pour les langues asiatiques, principalement le coréen et le chinois simplifié/traditionnel. Ces langues sont difficiles, donc vous devrez consacrer du temps à créer un glossaire, évaluer la qualité de la traduction et fournir des retours à Unbabel. Après cela, nous avons constaté une augmentation de la précision et de la qualité globale.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
L'embauche de locuteurs natifs pour les langues asiatiques est coûteuse, donc Unbabel nous aide à cet égard. Nous utilisons également Unbabel pour les petites langues européennes où les volumes de tickets sont faibles et nous ne pouvons pas embaucher d'agents spécifiquement pour celles-ci, donc Unbabel nous offre cette flexibilité.
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