In eight years, I have done many different things with the UiPath Platform. I work as a software developer with the UiPath Platform in the insurance industry.

The UiPath Platform has helped meet diverse business needs. It helps in every way possible. Whatever use case I receive, I have always been able to perform with the UiPath Platform.

The best feature of UiPath Platform is that it is platform agnostic; it's an environment where you do not need to be dependent on any platform. The analytics dashboard enables us to showcase what has been done and what has not been done with the UiPath Platform.

There are a few areas in the UiPath Platform that could be improved. The OCR technology needs improvement, particularly for reading invoices, especially scanned invoices.

I have eight years of experience with the UiPath Platform.

The UiPath Platform is stable, which contributes to their continued success.

The UiPath Platform is definitely scalable, which contributes to their continued success.

The customer service and technical support for UiPath Platform are good. They are very quick to respond, and they have a strong support community.

The initial setup for UiPath Platform was pretty easy, though it depends on the organization.

The setup process depends on your network configuration and how you need to set up the Orchestrator, whether in the cloud or not. For a smaller organization, it could be quick, while for a larger scale organization, it might take longer. Security issues must also be considered. Implementation can take anywhere from a day for a single user to months for setting up a COE.

We have a team of 20 plus people involved with the deployment of UiPath Platform. The team is servicing an enterprise-level organization.

The UiPath Platform definitely helps improve efficiency. It helps save money, reduce time, and reduce errors, though this varies from process to process. These benefits cannot always be quantified as they differ across various processes from small to large. Sometimes the gains are non-materialistic, making them difficult to quantify.

Licensing for UiPath Platform is overly costly, particularly for an unattended bot. They should reduce the pricing to compete with Microsoft Power Automate.

Microsoft provides many different features, which is where UiPath Platform needs to focus its competition. The UiPath Platform has more years of experience and is more robust, working seamlessly with various applications. Power Automate currently has many issues to address, though they perform better in Microsoft environments.

I would rate UiPath Platform nine out of ten overall.

At the moment, we are using UiPath Platform to automate manual processes inside finance. I work in the finance domain. We identify mundane, redundant, operational processes, which could be report automations, in general, some small end-to-end process automations. We generally do not have any developers inside the company, but we recruited an external consultancy that does UiPath automation. Generally, we act as a solution architect and a business analyst and a project manager, and they are the ones who are the developers.

We use the UiPath Platform to automate processes that deal with a good cause that our company is involved in. We are still doing it very slowly with a very small budget. But we are gradually scaling up year upon year.

It technically started off as a use surplus budget initiative where we had some additional budget, and we wanted to do some process optimizations. Now the overall company is going through some operational improvements and digital transformation initiatives. As a part of that lean transformation, we are currently doing such optimizations across all domains. In our domain in finance, we have chosen UiPath Platform as a way of automating and improving because usually we have a lot of tech teams, but it is very difficult to find a roadmap for automating such smaller processes. Having a tool makes it easier to do it either via regular developers or citizen developer initiatives.

UiPath Platform enables us to implement end-to-end automation.

It is very important from a process point of view because we usually have some shortage in resources and if we do half of the process instead of an end-to-end process, then there needs to be a process owner who needs to be responsible for it, which we do not want to maintain. We want to eliminate the need for those resources and have the process end-to-end be done by bots. It is fairly important for us.

The user community for the UiPath Platform is probably one of the most active and very helpful. Every time I have some blockers or some questions, I usually just log into the user community and post a question. More often than not, I get an answer. If one of my developers encounters such scenarios, I would say it is a great user community.

We use the vendor's UiPath Academy courses. I go through the academy courses a lot because I am not from that background or fully familiar with it. We have an external consultancy that helps us. They are very aware of the UiPath Platform and the features and everything and they stay up to date, but for me to stay up to date with the features or the capabilities of the tools and what else to learn, I generally use the academy courses a lot and they are really helpful.

I am a fan of UiPath Platform, so I would not have a lot of complaints about it. I attend a lot of the UiPath seminars and conventions as well. I am yet to explore the AI functionalities of the UiPath Platform. I am really looking forward to doing that. At the moment, we are also looking for some chatbots and such functionalities, especially for our internal documentation, internal Confluence, and all those things.

We are also looking to see more OCR-related features with the UiPath Platform. We have several invoices related to jobs in finance, especially with accounts payable, receivable, etc. Scanning the invoices, being able to interpret the data with the highest possible accuracy, and standardizing those formats is a whole other project which we are looking to do in the upcoming months. That is going to be an interesting project with the UiPath Platform.

It has been two years now since I have been using the UiPath Platform.

Two years ago, when we were onboarding this, I did a comprehensive survey and researched UiPath Platform versus Automation Anywhere versus Blue Prism. We had conversations with all three suppliers where we invited our Vice President of our domain and our Head of Department, myself, and we had meetings with all three of them where they presented about their product, their pricing, all the other things, the general functionalities, their clients, etc.

The thing that sold us most on UiPath Platform was probably their client stories, the other users who had adopted UiPath, and how easy it was to deploy automations and how quick it was.

We knew from the product point of view that Blue Prism was more sturdy in terms of automations, and Automation Anywhere was more bug-free. The license was a little bit cheaper than UiPath Platform for Automation Anywhere. We were sold primarily with UiPath Platform because of the other client stories and we found some similarities between our product and the client's product. We found a lot of similarities in the way the operations were running between our company and their companies. We thought it could be a good learning or it could be an easy transition to onboard this kind of a tool into our company after it had already had some success in their companies.

We do save with the UiPath Platform. We are still in the process of getting back the ROI of what we invested in developing. I would still say that in a matter of two to three years, or even less than that, probably, we would be there. We have seen positive results, and that is the reason we are also interested in scaling it up year upon year.

We are using the UiPath Platform for our own organization at the moment, and it does save a lot of time. A significant amount of money goes into the development process as well because we are partnering with an external consultancy, and they charge per hour to develop. Some amount of money or budget goes into the development process. For us, ROI calculations are based on the savings that the automation provides and how long it takes for us to, after still paying the license, maintain the automation, and how much time it takes for us to get back the budget which we put into the development effort. Once all that is done, it goes into further savings. Some of the processes have already started yielding the savings, but some of them are yet to yield the benefits, and that probably will be done in the next 6 to 12 months or even in the future with the UiPath Platform.

At the moment, the licensing cost of the UiPath Platform is still acceptable in terms of it does not feel too much. We are able to get the ROI because the development effort is also less. The license cost is probably a bit higher, but the amount of time that goes into development is also less. When we go into the development of an automation with the UiPath Platform, all we care about is deploying it as soon as possible because we also want to give the client, our stakeholders, some quick wins, especially given that the project is in the beginner phase. Quick wins go a long way to getting some people behind us in growing the project, growing the initiative.

From a licensing cost point of view, it is manageable. As we grow more and more, and we need to buy more licenses, I think the cost might grow in a very high pace. We need to look for efficient utilization of each bot's timing, because the bots can work 24/7. It is about optimizing the utilization of each bot. That is going to be a very useful conversation. My overall thoughts regarding the licensing cost of UiPath Platform is that it is a bit more expensive solution compared to others.

On a scale of 1 to 10, maybe 7 to 8 is my assessment of the ease of building automations using the UiPath Platform.

We maintain the UiPath Platform in the cloud. We are a cloud-based company. We prefer doing everything cloud instead of on-premises.

We have Microsoft Azure as our cloud provider for the UiPath Platform.

It is private when it comes to the type of cloud for the UiPath Platform.

Until now, we have not used the solution's AI functionality in our automation program with the UiPath Platform, but now we are thinking of exploring the AI capabilities as well.

That is one of the reasons we chose the UiPath Platform, because certain processes that were there at the company have been very manual and time-consuming and even error-prone. We wanted to reduce the errors, mainly because in finance, there is so much compliance. In order to do all that, improving the compliance also saves us a lot of additional costs sometimes, because in finance ,there are penalties for breaching compliance. Helping doing these automations with the UiPath Platform also improves the compliance, it helps improve the speed of completing the process. Those are obvious advantages of an automation tool. It does help speed up the digital transformation initiative for us.

That is why we went with the objective of end-to-end process automation with the UiPath Platform because previously we had certain departments where there were employees who were switching quite a lot, leaving the company or so and the onboarding process was not very comprehensive, or it was done in a very urgent manner. In such cases, some processes fall through the roof, and no one is maintaining them correctly. We wanted to get rid of the resources in such departments, especially and completely end-to-end automate it using bots with the UiPath Platform. When we do that, we have successfully been able to deploy two or three such processes where we now do not need a human in the loop at all. That means also that the process gets done in an automated way without any errors. We also have some report automations which we did with UiPath Platform, and they get done now in one-hundredth of the time that it used to be done before and without any errors. There are certain cases where there would be errors, but we have to code accordingly for edge case scenarios, outliers. For such outliers, we needed to code them into the automation, but at least we are able to handle the errors, which is a good thing.

The projects are still in a very initial phase. It has been two years, but we are still working with the same number of licenses and bots that we bought two years ago. We are doing a very few number of automations at the moment. We are looking to ramp it up in 2026 at least. At the moment, it is quite spread out, and the whole process of getting stakeholders to buy in, spreading the awareness about automation and UiPath Platform. It is still in a very early stage, which is why exactly how much employee effort is being saved is still a far-fetched idea at the moment.

I would give the UiPath Platform an 8 at the moment as an overall rating.

My use case involves using the UiPath Studio and the Orchestrator the most, but I also use the document understanding from UiPath Platform, as well as the UiPath AI Center and UiPath Insight.

The best features of UiPath Platform include the UiPath Studio itself, which is the most used tool from UiPath Platform. It also has other features that make a lot of sense, such as the UiPath Orchestrator and the new feature, the UiPath Agent Builder, which was released two months ago. I believe that's the future of automation, and UiPath Platform encourages users to learn and build new AI agents from these tools. The deployment is easy; it can be implemented in new ways within a week.

In UiPath Platform, I see room for improvement in document understanding, which I feel is a bit old-fashioned because building capabilities with various documents and layouts requires excessive time for training and classification of documents; however, other areas of UiPath Platform have perfect solutions.

I have been using the UiPath Platform for four years.

I would rate the stability of UiPath Platform as a nine because it's an excellent product and a very good tool to work with, despite the need for some improvements in certain features.

I would assess the scalability as very high, giving it a nine on a scale from one to ten.

The technical support, especially when contracted on a large scale with a technical account manager, would rate as a nine or ten, and even without large-scale contracts, support remains around eight and a half to nine.

I believe the development of a project can save about twenty to fifty percent of the normal time needed, which is usually around one month to one and a half months.

Approximately, we have forty developers using the UiPath Platform.

I would recommend the UiPath Platform to other users because it is a complete solution and a full ecosystem of automation that connects all parts seamlessly. The pricing remains the weakest aspect, as it is the highest in the market. Although the offerings may justify the cost, the pricing is still very high. I would rate the solution overall as a nine.

My current use cases for the UiPath Platform include web development, web automation, desktop automations, and using document understanding, along with PDF automation using document understanding.

The most favorite feature in the UiPath Platform is the document understanding, and I appreciate the ability to automate the web part when applications do not have API access. The document understanding feature is based on ML technology, which extracts fields from a PDF document even when they are semi-structured or unstructured, based on the training models.

I use the UiPath Platform overall, including UiPath Studio and everything associated with it. Knowledge without scripting helps my colleagues who do not have any experience with scripting, as the UiPath Platform allows basic automation without requiring such knowledge. For some complex automations, we can integrate with VBScript and Python scripts if necessary, however, initial automation does not require in-depth programming knowledge.

There is scope for improvement in the UiPath Platform, particularly with the Web Studio feature that has been launched recently. They could enhance the object repository feature, which allows maintaining selectors externally, as there are challenges associated with changes in selectors that require updating the library and the version in the code. The Web Studio works when there are APIs involved, but it could be made more user-friendly and developer-friendly. It currently works only in cases where it is not dependent on a machine.

My total experience with the UiPath Platform is around 4.5 years.

Crashing from the tool end is very rare; only during upgrades might some issues arise. Overall, the occurrence is minimal. Proper exception handling in the code also ensures a low exception rate.

For technical support, I would rate it around eight or seven out of ten, mostly leaning towards seven plus. Most of the time, when we reach out, we have calls with the UiPath team, and we usually end up finding the solution or alternative methods.

I have used Power Automate as well. In Power Automate, it's easy to integrate with all Microsoft applications because it has direct integrations where all you need to do is change the URLs and authentication part, making it very simple to integrate with SharePoint or any Microsoft product. I also have basic insights into Automation Anywhere.

The initial deployment using the UiPath Platform was actually easy. Everything is organized in UiPath, and there is a forum available for support where users can post questions and get replies. The courses are also well-structured, making it easy for beginners to understand.

I took around two weeks to learn the basics of UiPath automation since I come from a CSE background.

The number of people required for this type of deployment depends on the timelines and project length. A basic UiPath bot would typically require one person for development.

I don't have any insights into the licensing at the enterprise level.

When considering alternatives to the UiPath Platform, options we looked into include any scripting language or similar solutions.

I have used the AI integration features of the UiPath Platform, specifically the integration concept with the LLM model where we provide a prompt to get results that we extract and send over email. This is typically used to analyze resumes for our HR team, which receives numerous resumes. Using the AI integration concept in the UiPath Platform, we read resumes uploaded to the LLM model, extract relevant data, and filter out the necessary resumes.

I rate the UiPath Platform a nine out of ten, based on my experience compared to Power Automate and basic knowledge of Automation Anywhere. I've found UiPath to be well-organized and well-structured for beginners.

Clients usually use UiPath Platform for the automation of use cases in departments like HR, Finance, and IT support.

UiPath Platform can handle very complex processes. We have implemented various complex use cases using UiPath, and they are performing very well.

UiPath Platform integrates with several systems, whether they are ERP systems such as Oracle or SAP, as well as other systems.

UiPath Platform utilizes AI features. They recently released a new platform called Agentic Automation, which exposes AI and RPA in one platform, making it something fresh and new.

The most important features of the UiPath Platform are the UI automation capabilities and Document Understanding.

UiPath Platform is doing a good job with enhancements; they are releasing new features almost every six months. However, I would recommend that they improve their ability to be a low-code, no-code platform, as this would be a great feature for their platform.

I have been working with UiPath Platform for about six years.

I would rate UiPath Platform's support a seven out of ten. They need to work on improving their response time for open tickets and handling complex support cases, as I have seen some cases take a very long time to troubleshoot and get to the source of the problems. Therefore, they need to improve their response time as well as increase the teams in their support team, especially when handling complex support cases.

Deploying UiPath Platform takes a couple of weeks.

The price of UiPath Platform in the Middle East region is a little bit high; having a lower price for the Middle East region would make it more attractive.

It suits big enterprise customers. However, if the customer is of medium to smaller size, UiPath Platform may not be a suitable choice.

It is an expensive tool. When compared to competition, such as Microsoft's Power Automate platform or IBM Cloud Pak, UiPath is expensive. Both of them are much lower in terms of pricing than the UiPath Platform, so they need to consider this in the enterprise scheme.

I would rate UiPath Platform a nine out of ten.

The UiPath Platform is used to automate business processes, mainly task automation and process automation that requires manual repetitive tasks. It is similar to Blue Prism, with additional integration capabilities such as Salesforce, CRM, and a better ecosystem. It is a low code, no code development tool for rule-based process automation.

The UiPath Platform helps enable end-to-end automation, but it is not suitable for all processes. The product is designed for rule-based automation. The machine follows the same instructions every time to automate manual repetitive work. If your pathway changes, considering the difference between deterministic versus non-deterministic or stochastic automation, the UiPath Platform is more deterministic. It performs the same exact actions every time. If the work requires different paths each time with dynamic decision-making capabilities, you would need to look beyond the UiPath Platform or integrate it with AI agents.

Some of the most valuable features of the UiPath Platform are its ease of use. It is low code, no code, and they are the leader in RPA software. They have a head start in integrating agent automation into their framework. There is agent process automation, which is still yet to be proven, but they are making progress compared to other RPA providers who are not as advanced as the UiPath Platform in terms of their agent adoption.

The areas where the UiPath Platform could be improved are in how most companies are adopting agent-tech AI. We will have to monitor how they are integrating it with agent-tech AI. Based on the literature, the UiPath Platform is taking concrete action, as they released their agent-tech framework last week. It is very difficult, so we will need to assess that and see how the product evolves into the agent-tech feature API integration.

I have about two years of experience with the UiPath Platform.

I have dealt with the support and customer service at the UiPath Platform. They are very comparable. Blue Prism got acquired, but the UiPath Platform remains its own entity and is growing compared to its two main competitors, Blue Prism and Automation Anywhere.

The UiPath Platform has a strong user community. It is very adept and has extensive training available. The user community is mature, and users receive proper support from the community to complete their work.

At my previous company, we used Blue Prism extensively because it was our standard product. We evaluated the UiPath Platform but did not use it for any use case implementation. We used it only for comparison and analysis purposes. We had already decided to use one tool, so we never saw the value of adding another RPA tool within the organization.

The UiPath Platform helps reduce human error. When a task needs to be done by 10 people, those individuals might do things differently. If a human has to enter data, they may mistype or forget something. These tasks can be automated. It can be integrated with auto-correction and auto-population of the screens presented to the digital worker. Over time, as automation matures, errors can be fixed, ensuring consistency or improvement in work processes. Every transaction is processed with the same exact logic or steps configured, which helps bring consistency and reduces human errors over time.

The UiPath Platform saves costs for organizations, saving about 30 to 50% per business process. When comparing to manual processing, if 10 people were needed before automating the process with the UiPath Platform or Blue Prism, it can be reduced to three to four people per process, resulting in huge savings in manual effort.

The UiPath Platform speeds up digital transformation and reduces its cost. For simple processes that are well-defined and have significant manual effort, automation can be implemented, which reduces costs. Machines are more cost-effective than humans. From that perspective, it reduces the operational costs of business processes.

The main differences between Blue Prism and the UiPath Platform are that UiPath is easier to learn based on my research. There is abundant material available, and it has many out-of-the-box integrations, allowing for more operational capabilities. Blue Prism is solid but became stagnant around 2017-2018 when focus shifted toward the UiPath Platform. Blue Prism was once the leader, but since 2018, the UiPath Platform has improved. I haven't used the UiPath Platform extensively to provide a firsthand assessment, so my knowledge comes mainly from literature.

I do not use the agent-tech automation with any platforms. The agent-tech is a new feature within the UiPath Platform, and they started integrating it in the last six months. I have not seen their offering, but based on documentation, they have developed a framework for agent development and automation integration.

Regarding the ease of building automations using the UiPath Platform, end users still need some specialist skills to build. It is not as end-user friendly as some other tools, but it does not require deep technical knowledge. It is low code, no code, and everything is drag and drop. Configuration management using their studio is effective.

The UiPath Platform does not necessarily replace existing systems but connects to different systems already in place. It creates a layer on top that reduces the need for human intervention, enabling machines and robots to do most of the work.

The time saved due to the UiPath Platform depends on the employee. It reduces the workload for end users whose work is now performed by robots. The saved time can be used for other tasks. When processes have seasonal variance, such as quarterly, monthly, or year-end processing, the transaction volume increases, so workload can be better managed by adjusting digital workers.

I rate the UiPath Platform an eight out of ten.

My use case for their products is the regular automation use cases, and I am trying with some Gen AI use cases.

The most valuable functions in UiPath would be that it's easily integrated with multiple applications. The cost is annual. It's not based on transactions for the products.

It has good documentation that we can follow.

It's also easily built; you can do it with low-code/no-code, making it quite simple to build. Some coding experience is needed, however, if you are good at it, it's a good tool to use.

UiPath provides a scalable solution and well-secured. Since we are on SaaS, we have more flexibility, and because we know the products, we can evangelize about it. It's quite user-friendly, scalable, and secure, so that's good for us.

The solution helps reduce human error.

It saves employee time absolutely. When we automate manual or recurring tasks, employees have free time, so they are looking at picking up other creative tasks instead of doing redundant ones.

For UiPath maintenance, I give it ten out of ten.

We use the Academy for courses. I do use UiPath Academy courses; we study from that, however, learning doesn't stop.

The UiPath user community is fantastic. We get to learn a lot about various solutions, and gain access to a good knowledge base. There's nothing particularly special from an evangelization perspective. The MVPs do have access to product support, and from them, you can get most of the information coming out in the community. The community is quite engaging, and we do get to know each other a lot in terms of solutions.

There is a drawback that the new products getting launched are not well documented, and the information only sits with the product team, not with the support team. That is where they are falling apart.

They should focus on the customer needs as their license cost is currently quite large. Compared to Microsoft, their cost is too much for automation, and their support has not been up to the mark. The customer-centric focus has reduced; they're more towards licensing and getting new sales, new business. They cannot maintain the existing products once delivered.

Regarding additional functionality for UiPath, I believe that additional features will only come into play when you start talking to the customers, accept feedback, and work on it. I haven't experienced that, so honestly, my answer is negative. The product needs a lot of enhancements, and whenever we get a chance, we share feedback with the UiPath insider program.

I have been working with UiPath for almost five, six years now.

I'd rate stability ten out of ten.

In terms of scalability, I rate it ten out of ten.

Technical support is good. They should know more about the technicalities of the product. That can be lacking.

I don't use Automation Anywhere anymore. I moved to UiPath. I'm also familiar with Microsoft, which is cheaper.

The initial setup for UiPath was simple.

We have used a UiPath integrator.

In my opinion, if both UiPath and Automation Anywhere solutions are available for me to work with, Automation Anywhere is a history, and UiPath is a modern tool.

We do not yet use the agentic automation device? It is quite nascent. I don't know why people are falling for it. Agentic automation end-to-end still does not exist. It exists with big, big, big, big players like Salesforce. There are certain OpenAI tools which give you end-to-end big automation. What UiPath is giving as of now is agent building and now agentic, which is still in a preview mode. So it's not generally available.

The solution reads messages in real-time and predicts what could be the type of a message; that is what Comms Mining does.

Comms Mining doesn't prioritize the messages. Its job is to identify the emails, categorize them, and label them as per the training provided by humans. It categorizes unstructured data such as emails with the right type, helping the end user or downstream automation work on it. It can work on IT tickets, emails, chats, and so on.

We don't trust the monitoring capability of Comms Mining; it's not up to the mark. I'd rate it six out of ten. So, we have built our own Power BI dashboard, looking at logs from bots as well as Comms Mining, and we're doing our own analysis and insights. However, their training GUI is quite helpful since it tells you which labels are underperforming and which labels need action if the F1 score has decreased.

The solution enables me to implement end-to-end automation under certain conditions.

If I evaluate UiPath as a total product, I would give it an eight out of ten.

I have automated a few basic business workflows. They were simple automations.

In terms of complex workflows, generally, we have some kind of system to interact with over a browser. There are specific sites such as SAP or other HR applications that usually have browser UIs. Browser interactions are the best I have found with RPA solutions.

We have tested the Document Understanding feature, which seems promising. Although I haven't developed a proper workflow for that use case, it looks useful. The framework seems to help set up the development process without needing extensive programming knowledge.

We also use UiPath in our Microsoft environment, particularly for core applications such as Excel, Word, and Outlook. Excel activities are very useful, so it has become a core element of our workflows. As a developer, I enjoy using Visual Studio to create custom activities based on specific business workflow requirements.

There are also a few use cases for agentic automation. A core element is processing the source document, whether it's Microsoft Word, PDF, JSON, or XML. It parses the documents, retrieves required data, and pushes the data into a target system, such as a database or Excel table. The automation acts as an automated interface, moving data from a source system to a target system.

UiPath helps speed up digital transformation and ideally reduces associated costs. Though there are instances where the frequency of automation has decreased, impacting overall effectiveness, generally, our automations operate ten to hundreds of times faster than manual processing.

There's a notable reduction in human error. Partners are often surprised that the automated process doesn't make mistakes. While we can't predict all unexpected issues, business-related errors are virtually non-existent once a process is automated.

When considering specific features of UiPath that streamline operations, the management part of UiPath Orchestrator for unattended automation is helpful. The scheduling is very nice, easy, and simple to manage, allowing me to oversee workflows and their schedules effortlessly.

It saves time for the development team. The agentic automation from UiPath is user-friendly. It's definitely one of the stronger points. It's really easy to handle, even for someone who has never heard about RPA. It's generally simple. Once I install the system, I show them how to start and stop the processes, and that's basically all there is to it.

What I appreciate about UiPath is that, compared to the competitors, it has pretty much everything. There are so many out-of-the-box solutions that it's difficult to find a match. I have tried to compare it to free alternatives, and the difference is night and day.

It's simple to develop and use for developers and end-users as well, so I would say that's probably the most important aspect for us. The development time is very fast once a UiPath developer learns the basics of development. It usually takes a few days to automate a business process, which is mind-blowing compared to other options.

There is one major feature I feel is missing from UiPath. When someone starts an automation, there should be some notification window on the screen to provide information about the flow's status and progress. Currently, users can see if the flow is running and some basic information, but there's no core notification window that fully informs users. Incorporating such a feature would greatly enhance user experience.

I faced one issue with UiPath Studio where when automating a workflow takes several hours and the application remains open, it can consume an immense amount of memory, sometimes up to six gigabytes of RAM. Restarting UiPath Studio usually resolves this. I'm uncertain if this is a common issue or specific to my environment.

I usually use the UiPath Community, which is pretty much my primary resource. I occasionally explore the marketplace for specific activities that may already exist. However, I primarily rely on forums. Most of the time when I have a specific question, I find the proper answer there. About 90% of the time, I find relevant forum threads where someone has encountered the same issue or question.

I utilized the UiPath Academy heavily in the first two years, completing most developer-related lessons. It's challenging to keep track of all the lessons nowadays, so in recent times, my learning has shifted more towards forums and YouTube videos rather than strictly relying on the academy.

I haven't worked with any RPA product before UiPath. We did explore other options back in 2019 and compared various competitors when we had a project in 2023. However, my development experience has solely been with UiPath.

If our partner requires an on-prem RPA solution, we create a compact UiPath architecture. We have several partners with on-prem orchestrators and associated servers. It's really simple to assemble. I know because it took just a weekend to set up all the servers. If someone prefers cloud solutions, it's even easier since much of the configuration is pre-set. Overall, I would say that it's not difficult to develop an on-prem architecture.

On paper, I believe there are cost savings thanks to UiPath. However, I don't have access to exact conversion numbers. I can see saved time and reduced FTEs, but I can't specify how that translates into actual money. Some workflows don't pay off the license due to infrequency, but overall, I believe it does contribute positively.

I would definitely recommend UiPath, although the major concern is that it's not super cheap. Despite its higher price, I understand the complexity behind it since it's the most comprehensive RPA solution.

The cost can be a barrier in Hungary, making it difficult for me to persuade others to invest, especially when unattended robots come at a significant price point.

When we were trying to implement UiPath in our environment about four or five years ago, things were totally different than they are today. Many automation solutions didn't exist back then, making it challenging to get familiar with the product and its capabilities initially. Since then, the RPA ecosystem has expanded significantly. Document Understanding wasn't a feature in 2019 or 2020, but now, it is much improved.

We haven't really used the communication mining feature. I've checked it a few times, but we usually handle manual interviews with key users. As for task mining, I used it for documentation purposes when creating workflow documentation. It supports generating document templates, which is very useful for us, but we haven't used it for deeper automated workflow steps.

I would rate UiPath an eight out of ten.

I initially used UiPath for repetitive and structured or mechanical types of automation. I was a software engineer, and I handled maintenance processes for applications, whether it involved starting up servers, generating reports, or conducting health checks. These repetitive operational maintenance tasks were handled with UiPath. It was a tool for creating workflows to handle such menial tasks.

Automation must be present in an organization. Without it, you are stuck with manual processes that require lots of manpower for menial tasks. Automation allows large companies to scale their services efficiently, focus on more strategic tasks, and serve their customers efficiently. Its benefits can be seen immediately after the deployment. Your staff does not have to do repetitive tasks anymore.

Communications mining happens at the intake part of an internal process. It helps to classify information coming from various channels, such as an email or a ticketing system. It is useful for triaging and actionable insights. You can action that using a downstream automation. It can help with any process, whether it is a finance, IT, HR, logistics, or healthcare process. They also have IXP which combines Communications Mining with Generative Extraction. Tone or sentiment analysis in documents helps with better redirection or triaging. It goes hand in hand with the capability to classify documents.

Communications mining can help save time for your resources. If about 80% of your incoming communication is related to order management, with automation, the return will be direct. There will be hard savings in terms of people needed to work on the order entry processes. Instead of ten resources, you might need just three resources. The savings depend on the use case or the volume of a particular use case.

A key strength of UiPath is that you can easily and quickly build automation. If you are familiar with UiPath, you can automate simple to medium processes in a few hours. If you do not have any technical background, you can get started with UiPath and be up and running in one week with the help of a foundational course. I had a colleague with a background in political science. He did the foundational course and was able to build a project on his own in just one to two weeks. He is now a successful technical project manager working with UiPath.

UiPath helps to reduce human errors if the process, requirements, and exceptions are properly defined and the process is fully optimized before being automated. The ideal target is 100% accuracy, but that is usually not possible for most processes. About 90% or more accuracy is more realistic.

We have started to gather use cases where we can leverage agenting automation. It opens up more capabilities or coverage on the existing use cases as compared to before where we could only automate an end-to-end process to a limit. For example, we could only automate entering an invoice into a system using UI or API automation and downloading a report. With Intelligent Automation, they have added the capability to read from structured and unstructured documents and then classify the content.

Agentic automation now allows us to handle complex tasks like invoice dispute investigations, which wasn't possible with traditional RPA. Using UiPath Agent Builder and Agentic Orchestration, we can automate and manage end-to-end processes across applications and provide meaningful resolutions. This makes workflows more dynamic and flexible compared to rigid, structured automation.

From the early days, UiPath stood out because of its intuitive interface and ease of use, enabling the automation of complex processes without requiring technical knowledge related to development. UiPath has since expanded from simple automation to Intelligent Automation and Agentic Automation. The coverage of more complex use cases has increased, making it more robust. Processes not capable of automation five or six years back can now be automated easily. We can read from documents using Document Understanding or create complex workflows that require many decisions using agents. They are moving towards Agentic Automation.

The UiPath community offers a lot of value for sharing knowledge and networking. It helps you build knowledge and grow professionally within the same company or land your dream job in this space. Many large companies are using UiPath as the main automation tool.

UiPath Academy was my first point of entry when I started using UiPath. With its help, I was able to build my first robot. It has also helped me to be up to date with the latest and greatest features of UiPath.

Now that UiPath is moving towards BPMN as part of agentic orchestration on Maestro, there is a need to make it easier for newcomers in the BPMN space to understand the components of a BPMN workflow. More awareness is needed since even technically inclined individuals are not very familiar with BPMN.

I have probably used UiPath since 2017.

Our clients are large enterprises and small to medium businesses. We are both a partner and a customer. About 90% of our resources are working with UiPath. We are a small company with 200 to 300 employees.

Sometimes the technical support team gets repetitive with the questions they ask, and for complex issues, it drags on too long.

Some of our customers are on-prem, and some of them are on the cloud.

If you are on the cloud, you do not need to worry about deployment. On-premise, it is similar to other software where you need to provision an infrastructure, either AWS or any of the hyperscalers. It might require more steps and effort, but it is doable.

For complex cases, it could take an average of three months. Simple ones can take less than a month.

In terms of maintenance, any solution requires some sort of support and maintenance.

UiPath Autopilot saves 20% of my time. Most of my time goes into building projects for customers and not for personal productivity. The only automations that I leverage are the prebuilt ones for my personal use, such as UiPath Autopilot.

There is always an opportunity to improve. They have been trying to improve pricing by consolidating some of these SKUs together. They are trying to bundle more capabilities with the same set of licenses, which is good. However, because things are always changing, it leads to some confusion. They can make it more streamlined and consistent.

Compared to Blue Prism and Automation Anywhere, UiPath is more user-friendly and constantly innovating to lead in agentic capabilities.

Overall, I would rate UiPath an eight out of ten.