UiPath is used to automate processes, eliminating the need to increase headcount.

There was an increase in both quality and quantity while not having to increase admin simultaneously. We have successfully automated the majority of our automation projects.

The UiPath automation has helped us to keep our bottom lines down across the board.

UiPath has helped our organization with its environmental and social initiatives.

It has freed staff time for other tasks, improved their work quality, and saved hundreds of hours per month.

UiPath is the best automation solution available today. The process and task management are the most valuable features.

UiPath's Unassisted Task Mining has room for improvement.

I have been using UiPath for four years.

UiPath's stability is reliable, especially now that we've moved to the cloud.

UiPath scales well. We have not had any issues.

UiPath support has been responsive to us.

Positive

UiPath has successfully met our expectations by reducing project costs through automation, demonstrating a strong return on investment.

I would rate UiPath ten out of ten.

I have used UiPath in my last three companies.

Currently, we use UiPath in multiple types of use cases and build innovations for our clients to improve their system operations. We don't plan to implement AI in our automations in the near future. We're interested in that market, but it's a long journey, and it's a little advanced for us right now.

UiPath is helping our organization with its environmental, social, and governance automation space. Though it's currently at a beginner stage, it is progressing, and we expect to see improvements. UiPath has helped us free up staff for other projects. We have engaged our employees in working with UiPath through presentations. 

UiPath's integration features are highly valuable to us. We are able to achieve a lot with them.

For the moment, I don't see any explicit areas for improvement. However, having UiPath come up with unique features or advancements would be beneficial.

I have used UiPath for five years.

I don't see any drawbacks because our content is not down over time. We keep it updated consistently.

As our environment has grown, I haven’t encountered any specific issues or limitations.

I rate UiPath support nine out of 10. It's great, but sometimes we see delays. We ask a question, and they have to get back to us later with an answer. Otherwise, I don't see any drawbacks.

Positive

We previously tried out another automation app, but it didn't meet our expectations for handling exceptions and managing complex workflows.

Deploying UiPath was straightforward.

UiPath is the best tool, but the price is challenging from a management perspective. The cost-benefit equation might not work out favorably for some smaller organizations.

I rate UiPath 10 out of 10.

Currently, our automation work with UiPath primarily revolves around financial processes, such as accounts receivable work and tax deduction management. We are exploring generative AI, but have not developed any AI use cases for UiPath yet. We prioritize our automation use cases based on RoI and process complexity.

With UiPath, we have saved time and cut costs. For example, one process previously took several people six or seven hours, but we've reduced it to a four-minute process. This allows us to shift our teams to more analytical, value-added work instead of repetitive transactional tasks. 

UiPath's learning modules have been a massive help in training our employees. The Orchestrator also helps us schedule, deploy, and monitor jobs.

We've engaged employees through meetings at the enterprise and department levels. Our manager has quarterly meetings with employees in different areas of the business to get them up to speed on what's happening in automation.

UiPath could have more robust, built-in auditing and logging. Currently, you need to build log messages into your automation to capture what's happening. 

I have been using UiPath for three years.

We haven't really had any trouble with stability. It has been very well.

I was able to scale up very easily, as we recently stood up eight more robots. Setting everything up and gaining access took about five days, and we received a lot of support from UiPath for licensing and key management.

I rate UiPath support eight out of 10. We have had a good experience. Our technical account manager is very responsive, and the ticketing system that UiPath uses is quite successful. We received answers to our questions promptly, and overall, it has been a positive experience.

Positive

We previously used a competitor, Automation Anywhere.

We weren't heavily involved with deploying UiPath, but it seemed straightforward.

UiPath professional services managed the deployment and helped us convert about 40 automations. 

We've saved thousands of hours using UiPath and freed employees to focus on more value-added work.

I rate UiPath eight out of 10. 

We're a bank, so we primarily use UiPath to automate tasks such as filling out Excel sheets, organizing PDF files into folders, and reconciling rejected checks and chargebacks.

We prioritize use cases by meeting with each business unit to operational challenges that they would like to solve through automation. They walk us through the process they want to be automated, and we prioritize the requests based on potential hours saved and the automation difficulty.

The business units don't interact with the bots much. We get requests via email, and our Center of Excellence develops and maintains all the bots.  

UiPath helps us improve operational efficiency. We want to grow our bank by increasing the number of accounts without adding more employees. Our headcount hasn't increased in the last four years while our assets have grown tremendously. By automating data entry and other monotonous tasks, UiPath has improved employees' sense of job fulfillment. It frees them up to work on more challenging tasks and work on new skills.

We like UiPath's integration with the ARIA framework and Orchestrator we use to manage our automations. The Copilot also helps us streamline the development process.

There could be better documentation for Copilot, and UiPath could provide solution design documents as part of the training.

We have used UiPath since 2021.

We haven't had any issues.

UiPath scales well with our environment. 

I rate UiPath customer service eight out of 10. I had one issue where they pointed me in the right direction but didn't fully resolve it.

Positive

We've done some simple tasks with homegrown automation that UiPath could handle, but we opted to build the processes with tools we already had.

The initial setup involved using a UiPath partner, which significantly facilitated our production and deployment environments.

We've saved about 2,500 hours annually with UiPath.

I'm not responsible for the budget, but I know that UiPath is more expensive than its competitors. 

I rate UiPath eight out of 10. 

We have a lot of UiPath use cases. One of the bigger ones is the billing backup process.  

Our company is growing like crazy and using automation allowed us to accommodate that growth without significantly increasing our headcount. We're always searching for new technology to help us stay competitive. We prioritize use cases based on the amount of time it will save. Also, the cost of the resource is factored in. The CEO's time is more valuable than my time.

We've done a lot to evangelize automation among our employees and incentivize them to submit ideas through rewards and prices. Additionally, we have seminars to share information about automation and the kinds of processes that might be good candidates.

UiPath Studio is the feature we use the most to build our automations, and Orchestrator enables us to stitch it all together and monitor bots.

UiPath helps us serve our customers better. For example, we built an automation that enables us to send our invoices to customers quicker, so we get paid faster and do more work for our clients. The solution also frees up staff to work on other projects. If we plan to automate a person's job fully, we ensure that we'll have something else ready for them to do.

UiPath has made some of the Activities less user-friendly as time goes on. Some things that were previously configured through the Properties panel have been moved to a separate activity card. It was easier when everything was in one place and faster. 

Sometimes, UiPath tries to make it more accessible for people who aren't tech-savvy, but it complicates things for tech-oriented users like me. 

I have used UiPath since 2020.

UiPath has been relatively stable. We haven't encountered many issues on UiPath's side. A few times, the performance has been miserably slow while we were trying to debug something, but I think they have fixed whatever the issue was.

UiPath's scalability has been pretty good. We haven't had any issues on the UiPath side. Our biggest problem has been managing our growth. UiPath gives us the tools to do that.

I rate UiPath support nine out of 10. We haven't needed to contact them often because most of our developers are tech-savvy people. 

Positive

I was a VBA guy before. I still use Python for automating some processes, but UiPath is used for different purposes.

The initial deployment of UiPath was fairly complex, but I wasn't directly involved.

We hired excellent partners to assist with all the integrations we needed.

We've seen a return in time saved and reduced headcount. We've automated over 100 production processes. It's the equivalent of having 27 full-time employees, more than covering the solution's cost. We track the ROI on all our automations rigorously and ensure that the automations justify their costs, resulting in substantial savings. 

I rate UiPath a solid eight out of 10.

We are primarily utilizing the platform within our department to gain buy-in for the customer's system.

We are a traditional development team, and using this platform has enabled us to work with multiple teams efficiently.

The governance aspect is very important to us. UFS Studio is also crucial for our operations.

There are significant delays between the technical team and the actual team. We are also missing some integrations with Google.

I cannot specify the exact amount of time we've been using it.

We have a dedicated development team. That said, we do have the resources to help with implementation.

I cannot speak on how it compares to other models or other components.

We are targeting utilizing Gen AI for some social media marketing. We haven't really implemented it yet.

Implementing AI and automation has streamlined our processes, allowing us to focus on more important day-to-day work instead of repetitive tasks. This has helped with customer satisfaction. 

We have been able to automate a lot of internal processes, saving significant time for our managers and increasing the accuracy of reports and monitoring. We saved about 350 hours, which corresponds to approximately $500,000 in money saved.

The most valuable features are the autopilot or copilot AI feature and Insights. We haven't used it yet. I know that understanding the document is highly powerful and really useful.

I would like improvements in UiPath Studio speed. The development environment is sometimes slow, depending on the workflows, especially with legacy workflows.

This should be the third year of working with the solution.

We utilize the cloud Orchestrator, and it has been really stable with no issues.

We started with three bots and have maintained that number, with the addition of one test bot test license. We are always using it to scale.

We access resources at UiPath to assist us, however, resources can be hard to get. Better access to resources might improve the process.

Positive

The initial setup was simple for us. I am aware it could be more challenging for on-premises deployments.

We didn't use a partner for the initial setup.

We realized a return on investment by saving about $500,000 due to automation of tasks that took longer manually.

It is probably in line with the market. I am unsure about pricing for AI units as we haven't implemented them yet.

I would rate UiPath a nine out of ten.

We started using AI in Document Understanding by leveraging it against our models for different documents from our customers, primarily in the finance space. We have also used AI to train models for land management documents, helping them learn as we receive new document types. 

Recently, we've used it to analyze documents and articles online to understand sentiment toward our company. We analyze and summarize things people say in articles or posts elsewhere, which allows us to collect industry trend data. We are considering using Clipboard AI for smaller, ad-hoc data processing tasks because it can sometimes be more effective than Document Understanding.

We get a lot of projects that are on relatively short notice for the workload that comes with them. Historically, we would rely on leveraged services or contractors to do that work manually, which is costly. You can save tons of money by automating data entry, transcription, etc. Nowadays, as we get busier and busier, the work seems to bog people down more and more with tasks. UiPath gives them opportunities to free themselves up and focus on themselves.

We initially focused on time savings and how we could free people up more. We achieved that over time, but it took a while to get there in the first few years. We came in with some use cases that we later learned were not great fits for automation. We learned through trial and error and got better at identifying better use cases for automation. We've succeeded, and it's worked out for the better. 

But aside from saving people time, we also wanted to ensure that we brought in new technology to leverage some of those processes. UiPath forces you to look at the process from a high level and take a step back. You might have had the same person doing the same process for 10 years or more without thinking about how you can use new technologies to eliminate the process or make it more efficient. UiPath forces you to look at the process as a whole and the systems it's tied to. When you step back and look at it, especially with new people coming in, they start offering suggestions, like "Wait. You've been sending this email every time? That's something we can automate now. Oh, you've been trying to pull this information from a document and copy and paste it? That's something we can automate, too." 

If it's not automation, it's something else. We can look at other tools and applications our company brought in. There's usually some other solution they can use, automation or not. The natural way to work with it is by lining out a process and laying out all the steps on a workflow diagram. It allows you to rethink your process as you're doing it. 

Instead of just following step-by-step documentation or the way you've done it all the time, it gives you a chance to see it from a new perspective, and that's just part of working with the tool. As you build that out in UiPath using task capture or anything else, you will see that naturally and start thinking about ways to handle it better.  

Automation has freed up employees for other tasks. That's something that they like about it. The other thing it's done is build some excitement about IT and solutions in general. They're always looking at the new function that's coming out. They want to see what else we can do for them. Automation isn't always the answer, but we can get them to engage and talk to us during office hours to attempt to solve their problem with UiPath. We can also learn more about what they do. 

We're getting closer to our customers, talking more about their work, and they're feeling a closer bond with us. They're feeling like they trust us more in IT and are starting to see what other tools we have. Maybe automation wasn't the right fit, but we will always find better opportunities by building a report that sends an automatic email and an application for them in low-code software. UiPath has helped create a much better and fluid engagement process for us and our customers. 

Since it's a low-code tool that's easier for them to approach and understand, they're also more involved in the design process. The learning curve is shorter. When Studio first came out, it wasn't as user-friendly as they had hoped, but StudioX came out in 2020 and was approachable for most of our users. That's what our citizen developers use most of the time now. We have far more citizen developers with StudioX than unattended developers with Studio.

Within UiPath Cloud itself, UiPath Insights has been excellent. Insights is one of the newer features we were excited about because we built custom reports, captured all that data in one place, and leveraged it in different areas. That was a challenge for us and created a support burden. We're automation developers, not report developers. When leadership wanted a new metric or anything, figuring it out was always a pain. 

Insights has built-in mechanisms for tracking time savings, usage reports, and the overall health of your automation program. Having that functionality built in by default is critical. I click it and tell it the report that I want to generate. It'll build it for me automatically, and I can share it with people who need it. It has made a huge difference for people administrating the platform and reporting success to leadership over time. 

UiPath needs work on the governance side. For example, they released Studio Web this year and have started work on its governance, but it initially lacked control from an administration standpoint. You could not lock down third-party libraries or other applications and integrations it had built in.

For example, people could use a Google account, but we might have concerns about that from a security standpoint. Cybersecurity is taking a more significant place in IT, and we're mindful of that. Having explicit governance over what our users can do inside those technologies is essential. We hope to see that more over the next few years. We've given a lot of that feedback as customers to UiPath, and they've been working hard to get that into the pipeline and implement those changes.

I have been using UiPath for about six years now.

UiPath can grow with us, especially since they developed a cloud environment. When we started, we had to make many changes in Orchestrator and other areas as we scaled up. We scaled up fast and automated dozens of automations in the first few years. 

However, we found that the default setup for the UiPath Orchestrator in 2018 didn't have all the features we needed to administer it to our customers. We had to build custom solutions in-house, but they've released many new features in UiPath Cloud that simplify management. 

I rate UiPath 10 out of 10. The executive support team and customer success team have been great. All of them play a role, and they're super knowledgeable. If they can't solve your problem, they know who can and connect you with them quickly. We've leveraged them extensively and will use them more over the next couple of years as we finish our cloud implementation. 

There are still many features we don't use, and we constantly go to them for guidance and help on how to use them best and what they've done with other customers. They provide tons of great insight and have a solid network. 

Positive

We didn't have a low-code automation platform. We developed most of our automations using PowerShell. We didn't have citizen developers, but most business users would use Power Automate. Back then, it was known as Flow on the Power Platform. 

Our corporate leadership decided to bring in UiPath. It wasn't an IT decision.  They wanted something they could start using for their daily tasks. They didn't think we had something that could automate things well, and PowerShell is limited from a scripting and API standpoint. They wanted to automate things in SAP, and the APIs and other things are locked down in a custom shop like ours. We can't integrate with our environment in any way we want, so we need something that can interact through the interface. UiPath does that. It can click and type everything through the interface. 

The leadership started the process. IT got involved and supported it. Since then, we've helped it grow throughout the company. It's not just finance anymore. 

The initial setup was complex because UiPath didn't have many pipelines built in. We had to build custom pipelines for the technology we use. It was TFS at the time, and now we use Azure DevOps. I helped with the VDI setup. For unattended automations, you must have a platform or system they can run on. We had looked at doing HDRs—high-density robots—that UiPath. 

Due to applications such as SAP, it couldn't run on a server-side setup. It had to be on a desktop, so we used a VDI for every bot we created, and I helped create the user policies for our accounts and device policies for each VDI. I also set up all the installations and the presets. I helped set up a framework for that over the first year, from 2018 to 2019. We smoothed out the process from there. That was something we had to do on our side. It will be unique for a customer depending on their environment.

We used a partner during the initial setup.

The leadership is pleased with the outcomes. With Insights, we can show them how much time we're saving with each process.  We document savings in hours rather than monetary terms.

I rate UiPath 10 out of 10.

Our primary use case involves automating low-hanging fruit processes such as daily reporting, order entry, and AP invoice processing. We are a printing company with 33,000 to 34,000 transactions a year, and 70% of these are repeat orders that we aim to automate.

Implementing UiPath has increased speed and accuracy, freeing up staff to focus on higher-level tasks requiring creativity and attention. It has resolved the issue of order entry delays, reducing a process that could take two to four days to just five minutes.

The document understanding feature has been particularly valuable as it recognizes and extracts data from invoices and purchase orders, greatly saving time.

The fast growth of UiPath can be difficult to keep up with, so more informative sessions or webinars showcasing potential returns on investment for specific industries would be beneficial.

We started using UiPath in 2018.

In general, the stability of the solution has been positive.

UiPath has been able to keep up as our environment grows.

The customer service and support have been great, consistently providing answers or guidance.

Positive

We did not use a different solution previously. We chose UiPath for its user-friendly Studio and comprehensive resources.

We initially partnered with a company that was not the best fit, and have since switched to a more suitable partner, greatly improving our experience.

We have yet to realize a significant return on investment due to initial partnership challenges. However, we are now on track with a new partner.

Pricing is fair. That said, it requires justification for returns due to a tight budget.

I would rate UiPath a ten out of ten.

We are primarily looking to solve business challenges related to processing unstructured documents.

Currently, we have not realized the business outcomes as we have not implemented the solution yet. The goal is to increase efficiency, throughput, and accuracy. UiPath AI and automation have not yet helped free up staff to work on other projects or tasks. In terms of environmental, social, and governance solutions, it is not applicable.

The Studio and the Test Manager have been valuable as they made testing with QA easier. We've been able to rerun numerous test cases quickly. From the UiPath platform overall, I find these features valuable.

The product documentation needs improvement as it tends to be self-contradictory and sometimes hard to access since we are on an older version. 

There is also a need for more consistency in product support and customer service.

I have been using UiPath for five years.

UiPath has been pretty stable since we are mostly on-premises. However, the stability is to be determined when we move our full infrastructure to the cloud. Outages could occur with SaaS solutions.

It has scaled with us efficiently despite the initial complexity in understanding licenses, runtimes, and utilization. No significant issues have been encountered yet.

There have been ebbs and flows with customer service. We are at Premium Plus, now called Enterprise Success. Initially, there wasn't much value, but there has been some improvement. Dedicated support provides more assistance and better outcomes.

Neutral

I'm familiar with Automation Anywhere and Blue Prism, each of which offer different pros and cons. UiPath, being the market leader, differentiates itself with its capabilities and portfolio. It is easy to use from day one, flexible, and their vision is helpful.

I can't provide specifics as to ROI. That said, in general, we achieve financial benefits and a positive ROI on our implementations most years.

Pricing and licensing are challenging as they can be difficult to understand. They make it hard to determine utilization and necessary licenses for runtimes. Comprehensive components need to come together for a clear picture, making renewals and contract negotiations complex.

We have considered Automation Anywhere and Blue Prism as alternate solutions.

I would rate UiPath a seven out of ten.