Togai by Zuora
ZuoraReviews from AWS customer
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Rolling Window
What do you like best about the product?
Within Zuora we are able to bill and charge. System reporting is easy to use and create other reports within.
What do you dislike about the product?
Currently we do not have Revpro and therefore we struggle with the 606 recognition. We also have Zuora set up to recognize all revenue upfront which causes more work on the back end. The system does not make it easy to see amendments. I am also concerned with the direction Zuora is going in. Are we their target customer.
What problems is the product solving and how is that benefiting you?
Subscription Billing, Invoicing, payments
Recommendations to others considering the product:
Zuora has taken two different paths in recent years. We are currently on their old track with Amendments to contracts vs. Orders. Due to being on the old track, we have had a disconnect with their current road map, and therefore we as a company have run into issues when processing invoices or having smooth transitions with contracts.
Zuora is great for billing and payments
What do you like best about the product?
Using Zuora hell’s you organize and get your price offering in order. It also helps sales team sell faster through CPQ.. less human error in quotes.
What do you dislike about the product?
Some processes have too many steps . Everything is an add on and more money. Reports are not so easy to create .
What problems is the product solving and how is that benefiting you?
Tracking of pricing and offers made to customers. Making pricing promotions without coding faster to market.
Smart product
What do you like best about the product?
User interface is great and is easy to use and navigate
What do you dislike about the product?
Some missing functionalities but guess will be taken care by Zuora Centrak
What problems is the product solving and how is that benefiting you?
Streamlined revenues
Just a quick comment.
What do you like best about the product?
The ease of use has been great. New finance folks are able to quickly ramp up and understand how to use the tool. Reporting is also great.
What do you dislike about the product?
Test environment are sub par. There is no way to fully test.
What problems is the product solving and how is that benefiting you?
We are able to release new products much easier with Zuora.
Zuora mid-implementation reviewer
What do you like best about the product?
Automated invoicing, customer self-service capability
What do you dislike about the product?
Seems difficult to manually fix subscriptions if input error (e.g., wrong contract effective date, wrong seat add/removal).
What problems is the product solving and how is that benefiting you?
Automated invoicing, tax calculations, dunning emails is saving time for our billing and support teams
Zuora is intuitive and easy to use
What do you like best about the product?
I'm a new Zuora user and I've bee thrilled with how intuitive it is and easy to use. There are lots of great resources to help you lean the platform, and the core characteristics are very useful.
What do you dislike about the product?
I would like the search function to be able to find any type of item (account, invoice, etc.) from the main page, instead of having to click on the different sections first.
What problems is the product solving and how is that benefiting you?
Zuora is great at organizing and categorizing our billing
Zuora is a powerful but not always intuitive tool
What do you like best about the product?
I like the ability to do billing, reporting, and payments all within one software and ability to create custom reports on an ad-hoc or recurring basis.
What do you dislike about the product?
Zuora isn't always very intuitive and performing the same task in different ways can result in different/undesired results.
What problems is the product solving and how is that benefiting you?
Have a problem of some business units being housed in in-house systems and others in Zuora. Now trying to bring all our various business units (currently about 8) in one billing system, of which migration is a difficult and tenuous process.
Zuora Review
What do you like best about the product?
Zuora is great for tracking our subscriptions
What do you dislike about the product?
The inability to change currency on the account when it's been set.
What problems is the product solving and how is that benefiting you?
Billing our subscriptions
Flexible, Powerful and Easy to use
What do you like best about the product?
Very Flexible to configure and get up and running fast. Zuora supports most of the charge and billing models of the subscription industry pretty much out of the box.
What do you dislike about the product?
More consultative approach to educate customers will be much appreciated
What problems is the product solving and how is that benefiting you?
We have created our subscription business model using Zuora.
user friendly, easy to use
What do you like best about the product?
user friendly, easy to navigate, good knowledge center. i was able to learn how to navigate and find some information by learning it myself.
What do you dislike about the product?
can improve on some notification to customers for example will be nice to include the invoice on the notification of unpaid invoices.
What problems is the product solving and how is that benefiting you?
billing automation
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