Togai by Zuora
ZuoraReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
279 reviews
from
External reviews are not included in the AWS star rating for the product.
Zuora has cause headaches for our team
What do you like best about the product?
It allows us better itemization on the invoices we send to customers.
What do you dislike about the product?
It is far more time consuming and bulky than the in house solution we'd previously used.
What problems is the product solving and how is that benefiting you?
Better reporting for our financed teams, and better customer facing auto-generated invoices.
A solid range of features & function.
What do you like best about the product?
All the core features of billing needed.
What do you dislike about the product?
The interface is a bit clunky and reminiscent of Quickbooks.
What problems is the product solving and how is that benefiting you?
With Zuora, we're able to have insight and report on a much wider range of data related to our billing than we did without it.
Recommendations to others considering the product:
A great solution, but can be difficult to customize if you operate with special reporting and regulation requirements.
Rough Start with Zuora
What do you like best about the product?
One thing that's great is how it can integrate with all of our software. It can integrate with Salesforce and our admin software.
What do you dislike about the product?
It seems outdated. There are also many clicks I have to make to accomplish a small task. Of all the software I have used for work, it is easily the one that took the most training. I still don't have it figured out a few months in.
What problems is the product solving and how is that benefiting you?
Trying to make our data and tracking of what customers are paying for simpler, but we haven't really gotten that out of it quite yet. Hopeful we will once it is fully implemented.
Recommendations to others considering the product:
I haven't seen any updates to the look or any improvements for making it more user friendly.
Zuora
What do you like best about the product?
Pretty straight forward application and user interface. Works well with basic setups. For basic subscriptions the system works well.
What do you dislike about the product?
No flexibility for custom schedules. Cannot handle multiple currencies for a single client. Have to create too many work-arounds to get billing completed. Out of the box compadibility with other products is only one way. Need to attach other products to ensure proper functionality. Lack of system controls and history for changes and updates.
What problems is the product solving and how is that benefiting you?
Subscription billing. Simple process and for the most part it does work well with basic subscriptions. It works with majority of our subscriptions however it causes too many issues with the remainig part of our business.
Recommendations to others considering the product:
Make sure to test all scenarios that will be utilized with this Product. Also test instance where you would need to investigate a certain invoice or payment across systems, ie. SalesForce to Zuora or Zuora to the ERP, especially if there is a change from the original quote.
Great for subscription management and billing, less great for CPQ
What do you like best about the product?
Subscription management, billing are working smoothly, bery flexible, easy to use and scalble
What do you dislike about the product?
CPQ is from the billing side and less from the sales side which is why we get negative feedback from the sales people
What problems is the product solving and how is that benefiting you?
Subscriprion management, billing and CPQ
Hard to figure out, but eventually makes sense
What do you like best about the product?
I like that it is extremely customizable. You can create anything you like in terms of billing. It also helps you understand how things work on the backend of billing/invoicing.
What do you dislike about the product?
So many steps to complete anything! It takes so long to generate an invoice or navigate intra accounts.
What problems is the product solving and how is that benefiting you?
Billing and invoicing, reporting on sales and renewals.
Recommendations to others considering the product:
Might be worth it, if you don't mind dedicating a small team to spending their days figuring it out and teaching others.
SaaS Software
What do you like best about the product?
Zuora is one of the easiest billing and AR software's that I have ever used. From an AR perspective, it's simple to navigate around and processing a payment is really simple to do.
What do you dislike about the product?
The A/R reports are in an Excel format and you have to filter the spreadsheet in order to get what you need. Also, you can't backdate an aging report, so it makes it difficult for pulling old reports for auditors. As suggestions, buy the accounting connector. It's worth it.
What problems is the product solving and how is that benefiting you?
Zuora helps keep track of our software subscriptions and assist us with annual renewals.
Recommendations to others considering the product:
Buy the accounting connector
Zuora Review
What do you like best about the product?
Excellent tool for SaaS subscription companies. Very robust subscription object and easily integrates with Salesforce
What do you dislike about the product?
Not good for companies dealing in mulitple currencies
What problems is the product solving and how is that benefiting you?
Moved to subscription based pricing instead of perpetual one time pricing
Recommendations to others considering the product:
Excellent for saas subscription billing. Not so good for one-time perpetual billing and customers dealing in multiple currencies.
Simple system to use, however ....
What do you like best about the product?
Can handle a lot of bill runs (we have a lot of small value customers).
Good at quickly changing prices
Easy for sales team to build quotes
Locks down month end reporting and recognizes revenue automatically.
We have Zuora as our Nth billing systems, so the exposure to it is relatively weak. However, it is built for recurring billing and invoicing, which makes our lives easier by being able to batch the invoices together.
Good at quickly changing prices
Easy for sales team to build quotes
Locks down month end reporting and recognizes revenue automatically.
We have Zuora as our Nth billing systems, so the exposure to it is relatively weak. However, it is built for recurring billing and invoicing, which makes our lives easier by being able to batch the invoices together.
What do you dislike about the product?
The reporting part is both a blessing and a curse. I like the fact that we can drill down on reporting, but I dislike that there are no standard reports.. There are many fields that you can pull into a report but it is almost overwhelming and some fields are redundant. The billing can be frustrating when the system does not align with the revenue schedule.
In addition, it would be nice to be able to bill based on subscriber activity rather than simply flat rates.
also,
In addition, it would be nice to be able to bill based on subscriber activity rather than simply flat rates.
also,
What problems is the product solving and how is that benefiting you?
By implementing Zuora we have minimized many manual processes that our company had been accustomed to. We had used a previous system which was not designed to handle hosting/subscriptions to harbor them. Zuora has allowed us to isolate our subscription business for the better.
Recommendations to others considering the product:
Definitely consider a trial version before you jump in.
Sounded Perfect, till it Wasn't.
What do you like best about the product?
SalesForce Integration, Billing Tools, Reports
What do you dislike about the product?
The lack of support from Zuora in general. Poor job at follow through and after launch bugs.
What problems is the product solving and how is that benefiting you?
Hire in-house staff with Salesforece and business knowledge. At that point, create salesforce as your source for all data, including billing, fulfillment, renewals, ect
Recommendations to others considering the product:
Zuora is all sales and no follow through. They can sell the hell out of this product, but the programming process is a nightmare. Be prepared to get billed tons of hours for incomplete work. As soon as they are done with the billing hours, poof, they are gone! Some insight for anyone who needs a subscription based fulfillment needs....Hire smart people to customize Salesforce and use Salesforce as your main source and data center. Avoid these types of companies because it will just be one headache after another.
showing 261 - 270