Togai by Zuora
ZuoraReviews from AWS customer
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New Client
What do you like best about the product?
We are currently going thru the implementation process , experience has been great
What do you dislike about the product?
3rd party mediation partners, wish zuora handled the mediation in-house
What problems is the product solving and how is that benefiting you?
moving from manual billing to automated billing
relatively new to Zuora
What do you like best about the product?
ability to handle subscription and invoices
What do you dislike about the product?
hard to manage mid term amendments such as upsells that is midterm with a different billing frequency
What problems is the product solving and how is that benefiting you?
ability to invoice
Good product got better with Invoice Settlement
What do you like best about the product?
The Workflow (Collections) add-on has helped with collections automation, allowing our specialists to spend more time interfacing with customers and solving their issues and less time composing and sending emails. The recent addition of Invoice Settlement has provided exceptional flexibility when processing transactions; credit memos, debit memos and unapplied payments are a huge step in the right direction.
What do you dislike about the product?
Making changes to subscriptions is cumbersome because we sell subscriptions as well as physical products, but we are adding CPQ to help facilitate the process.
What problems is the product solving and how is that benefiting you?
Collections automation. Batch processing of back-end accounting transactions. Account clean-up post-cancellation.
Recommendations to others considering the product:
If you have a simple and basic pricing plan for your subscriptions, you will have little problem implementing. Added complexity brings added difficulty, but Invoice Settlement can help with transactional accounting.
Zuora Rocks
What do you like best about the product?
Ease of use has to be the best part of zuora. It's very easy to navigate and user friendly for new users.
What do you dislike about the product?
Zuora Collect functions need improvement to work as a true collections tool
What problems is the product solving and how is that benefiting you?
AR issues
great for subscription billing lacks integration - not enterprise ready
What do you like best about the product?
vspsbiliy to define subscription, terms, rate plan and co-terming , pro rating capabilities
What do you dislike about the product?
doesn't provide platform agnostic integrations, we don't have sfdc and its difficilt to integrate quoting system to zuora
What problems is the product solving and how is that benefiting you?
Launched new offers
Zuora Rest APIs are cool!
What do you like best about the product?
I like the new REST APIs for working with Zuora.
What do you dislike about the product?
The old SOAP APIs. They were hard to work with.
What problems is the product solving and how is that benefiting you?
Subscription billing
Recommendations to others considering the product:
Get it.
Great subscription billing
What do you like best about the product?
The billing and prorations are spot on accurate and reliable.
What do you dislike about the product?
Missing features for larger, public, companies like and admin audit trail, portable tenant configurations for testing.
What problems is the product solving and how is that benefiting you?
Core billing enabling us to bill 1 time per month. We have been able to achieve that and reduced overall hours spent each month on the billing function.
Recommendations to others considering the product:
Review your internal business processes before officially starting the implementation; for us this was 2 year journey before we could start implementing Zuora.
Transformative Products
What do you like best about the product?
Zuora offers powerful backoffice business transformation products. Products are highly flexiible, and provide powerful integration with Salesforce. Zuora's APIs are full function and allows companies to chart their own course in integrating with internal and 3rd part products.
What do you dislike about the product?
Looking forward to improvement in reporting UI functionality.
What problems is the product solving and how is that benefiting you?
Subscription Billing with strong integartion with Salesforce and tax automation.
Recommendations to others considering the product:
Excellent product. Ensure you are prepared to change your business processes and culture post launch of Zuora's product, to experience the full benefit of the product, and business process improvement.
Zuora Review
What do you like best about the product?
Zuora allows ease of managing subscriptions by providing integrated function to multiple users across the company. It is essentially streamlined communication from sales to operations to billing to revenue recognition.
What do you dislike about the product?
As a new user, I find that changes are difficult. For every change, every area that uses the tool is impacted. So while communication across areas is helpful, it also means more areas that are impacted by changes.
What problems is the product solving and how is that benefiting you?
The initial move to Zuora eliminated a tedious process of spreadsheets and tracking billing through multiple systems. The integration with salesforce and CPQ will be the ultimate in coordination of sales opportunities and invoicing.
Automating revenue recognition is now easy
What do you like best about the product?
The Zuora platform takes a lot of the guesswork out of what revenue to recognize and when, simply by entering the rules in each product and allowing the product to carry the rules.
What do you dislike about the product?
There is surprisingly little customization in places one would expect there to be ample ability to customize. I'm hoping new updates solve some of these issues.
What problems is the product solving and how is that benefiting you?
Revenue recognition rules in subscription billing--saves time for our analysts so they can work on models and prediction rather than reconciliation.
Recommendations to others considering the product:
Make sure you have a process engineer involved, who understands your current CPQ so you can more easily migrate products.
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