Togai by Zuora
ZuoraReviews from AWS customer
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Zuora Review
What do you like best about the product?
I've been impressed by the amout of support Zuora makes available to its customers.
What do you dislike about the product?
There are many features that are not available out of the box and must be custom developed.
What problems is the product solving and how is that benefiting you?
We are using Zuora to assist with reducing the manual effort to bill customers and have bee able to make our operations more efficient.
Good for standard recurring transactions
What do you like best about the product?
User interface is good and ability to access anywhere
What do you dislike about the product?
Trying to customize anything or the data reporting
What problems is the product solving and how is that benefiting you?
Billing and revenue recognition
Recommendations to others considering the product:
Spend extra time planning before implementing
Need more functionality
What do you like best about the product?
Automation of recurring subscription revenue recognition
What do you dislike about the product?
Limits to fields I can override or update
What problems is the product solving and how is that benefiting you?
Automated revenue recognition on subscription sales - no more excel spreadsheets
Good subscription management system
What do you like best about the product?
Zuora is a good subscription management system as product catalog and billing are integrated pretty seamlessly.
What do you dislike about the product?
Inbility to connect to mobile app stores, such as iTunes and Goole Play
What problems is the product solving and how is that benefiting you?
Subscription management / product catalog
Revenue recognition
Billing/payments
Revenue recognition
Billing/payments
Zuora Billing
What do you like best about the product?
Reporting is easy and super user-friendly. Zuora is perfect for any subscription business. The product is ever-evolving too.
What do you dislike about the product?
Unable to make line item payments, and order modifications should be able to be future dated on demand. This is already accommodated for, so big plus.
What problems is the product solving and how is that benefiting you?
Revenue Recognition, Credit Memos, Subscription Management
Recommendations to others considering the product:
Check it out!
Not your normal billing system
What do you like best about the product?
I enjoy the ease of use and ability to adjust the recurring billing.
What do you dislike about the product?
Unable to process flat payment amounts with remainder to a credit card. CBA application is difficult to follow through on customers with multiple subscriptions. Support takes too long to get back on issues. We have a couple of customers that will not print invoices due to volume of subscriptions.
What problems is the product solving and how is that benefiting you?
Maintaining subscriptions and the ability to apply credits to future invoices in lieu of processing refunds.
Manager, Customer Contrafcts
What do you like best about the product?
The ability to collect payments all at once from all of our subscribers
What do you dislike about the product?
The lack of a billing statement. This is a request from our customers and is neederd from a billing software.
What problems is the product solving and how is that benefiting you?
Automated payments and invoicing
Amazing product, still a lot of scope for the product
What do you like best about the product?
The product is amazing, billing nd cpq works seamless.
What do you dislike about the product?
professional service, scope of improvement for engament services
What problems is the product solving and how is that benefiting you?
Subscription billing
Adaptive to Customer Needs
What do you like best about the product?
I've always appreciated how well Zuora responds to the needs of the customer in the product features.
What do you dislike about the product?
Quality of Tech Support can vary with solution resolution.
What problems is the product solving and how is that benefiting you?
Billing System Consolidations
Great Product
What do you like best about the product?
Really appreciate the efficiencies Zuora offers. As a team that touches billing and accounting, we're huge fans of Zuora billing and are in the process of implementing Zuora Rev Pro. There are some features that are missing, but Zuora does a good job keeping its customers informed on what's in the pipeline and what they're working on improving.
What do you dislike about the product?
The support process could be a little more seamless - I find it difficult sometimes to get insightful responses about issues I'm having with the product.
What problems is the product solving and how is that benefiting you?
Mass subscription billing/ revenue recognition/ ASC 606.
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