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Zuora is enabling us to scale as a growing start-up
What do you like best about the product?
The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating end of month commissions, recognizing and deferring revenue, and overall bookkeeping. The quoting tool that Zuora has integrated with Salesforce is also a huge plus. Our sales team can now easily create nice looking quotes by selecting various product / rate plans through the Zuora / Salesforce Quoting tool. The quotes are then immediately sent over to our clients and the subscription data synced to Zuora so that the client is ready to be billed. Prior to this process, it was a hassle manually inputting billing information into our legacy invoicing platform, which also offered no room to manage term dates / billing dates or any other subscription related data.
What do you dislike about the product?
Be cautious of dates and how they can impact billing. I.e. if a customer signs up in the middle of the month, will their billing be prorated? There are many different dates that can be tracked in Zuora which make the tool complex, but also sophisticated. Additionally, the on-boarding and learning curve is extensive and steep - the training and implementation requires a lot of time and attention.. for a while it felt like my sole job was Zuora. However, working with Zuora's Global Services team that handles the implementation made it all worth it. The team at Zuora want to see you succeed and knowing I was in good hands, with people who were ready to help, made me all that more motivated in making sure I could implement Zuora to the best of it's capability at our company. I'm still not getting it all right / some subscriptions are more complicated than others, but I'm confident that with Zuora's support we will get to a point where invoicing is done seamlessly.
What problems is the product solving and how is that benefiting you?
We signed onto Zuora without much standardization to our billing process, subscription management, or even a formalized product catalog. We were rapidly bringing new customers on at many different pricing schedules and payment terms. Now with Zuora, there is clear insight into the different rate plans customers are subscribed to, as well as their MRR and other reporting measures.
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Leader in Subscription Billing
What do you like best about the product?
Implementation is quicker, and no customization
What do you dislike about the product?
You need to agree to the fact on limitations due to cloud solution
What problems is the product solving and how is that benefiting you?
Subscription Billing
Billing and payments
What do you like best about the product?
I like the capability of customizing each account to fit each customer and not having to worry about information changing. Also like the reporting and payment Lockbox. Very easy to use and saves a lot of time.
What do you dislike about the product?
I did not like that you did not have the flexibilty to move payments and create credit or debit memos but you are offering that now.
What problems is the product solving and how is that benefiting you?
Customer pricing is easier to track, billing issues we had in the past with our old system in example price changes due to human error in uploading or adding new customers.
Recommendations to others considering the product:
Take time to learn the system and everything it has to offer.
New Zuora Implementation
What do you like best about the product?
Easy Sales team quoting, automated billing and subscription management.
What do you dislike about the product?
The difficulty in customizing Zuora CPQ with Salesforce /Zuora
What problems is the product solving and how is that benefiting you?
Q2C. Easy, standardized quotes and contracts.
Truly industry leading subscription billing tool
What do you like best about the product?
Zuora has a best in class subscription billing and management tool with a very intuitive and easy to use user interface. I am also very impressed with API options to push/retrieve data out of Zuora.
What do you dislike about the product?
We like the features we are currently using in Zuora.
What problems is the product solving and how is that benefiting you?
Subscription billing
Automatic payment processing
Automatic payment processing
Zuora
What do you like best about the product?
Workflow is great. Looking forward to exploring other features.
What do you dislike about the product?
No printing vendors. Would like off the shelf mailing of invoice capability.
What problems is the product solving and how is that benefiting you?
Mediation for Usage Records
Revenue automation software for the next generation of rev rec ASC 606!
What do you like best about the product?
I really like the future state of what RevPro will be. With integration from Zuora Central would make adopting the new accounting standards really great! The new Zuora Orders features will seemless bring in revenue contract data in RevPro and allow automation of revenue recognition. No more manual spreadsheets.
What do you dislike about the product?
I highly recommend upgrading to the latest UI. It is much faster and more modern. We are currently using the current UI and it is not as intuitive as we need it for our accounting folks.
What problems is the product solving and how is that benefiting you?
We are solving on cutting down on the number of days it takes to close on month end.
RevPro for606
What do you like best about the product?
Thats the only solution out there which works best with 606. There were lot of functionality around waterfall and rollforward.
What do you dislike about the product?
Current manual connectibity with Zuora but seems its gonna be more robost with Order
What problems is the product solving and how is that benefiting you?
606
A Platform build for subscription business
What do you like best about the product?
'The Zuora platform is purpose build for subscription business. Make it very easy to start and grow the business.
What do you dislike about the product?
Need more capabilities to cater to advanced and complex enterprise subscription business model.
What problems is the product solving and how is that benefiting you?
We use Zuora for subscription billing. The platform make it much easier and faster to get the business off the ground and up running
Great subscription billing engine
What do you like best about the product?
Flexibility in product catalog configuration that supports a wide range of pricing options.
What do you dislike about the product?
As a user of Zuora, I wish there is more flexiility in terms of configuring UIs for various transactions - ease of linking to certain objects in addition to showing various fields in columns.
What problems is the product solving and how is that benefiting you?
We needed a powerful billing engine to support our diverse business lines and ever changng business models. Benefits include providing a reliable reporting platform for organizations across our company.
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