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Gets us what we need when we need it
What do you like best about the product?
Zuora gets the job done for us to be able to create a quote quickly and efficiently
What do you dislike about the product?
It took a little bit of time to get the hang of it, more than I expected.
What problems is the product solving and how is that benefiting you?
Creates quotes on-demand, efficiently
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Great Insights and Analytics using Zuora
What do you like best about the product?
I still love the way it provides great analytics for one's business. Awesome services. One of a kind I've ever used
What do you dislike about the product?
Awesome like I said. No setbacks at all for me
What problems is the product solving and how is that benefiting you?
Got great insights for our business on it. A great way for business revenue drive.
Recommendations to others considering the product:
Nice for business analytics.
Sr. Revenue Analyst
What do you like best about the product?
Robust enough to automate all AR functions
What do you dislike about the product?
Lack of customer facing capabilities like a payment portal
What problems is the product solving and how is that benefiting you?
AR automaton
Recommendations to others considering the product:
You are able to fall inline with Zuoras sweet spot of recurring subscription model.
Zuora, Good tool for all types of invoices.
What do you like best about the product?
Zuora is an ideal tool, a quick creation of all types of invoices and payments, in a simplified way, thanks to its redesigned and built-in templates, which are configured, all types of data, percentages and other necessary data to make payments and bills agilely.
What do you dislike about the product?
you need to have extensive experience in programs, accounting, sales or similar, for the correct use of this software, since its configuration is not as simple as it seems, and to give it an appropriate use, you must have experience with this type of Applications, for novice users, can be difficult to use.
What problems is the product solving and how is that benefiting you?
All billing is created in a digital way from the smallest to the largest payments, in this way you can automate many sales ares processes and get better results. In addition, the creation of digital catalogs, for many of our laboratory samples, are made using the tools available to Zuora and are kept more orderly and easier to access.
KPI Machine for your SaaS or subscription business
What do you like best about the product?
We evaluated Zuora for our subscription TV company. It's very handy to measure basic kpi's such as churn rate, lifetime value, active users etc. Also, it has a nice knowledge base including metric calculations for a subscription business.
What do you dislike about the product?
Integrations. It doesn't play nice with other business intelligence tools.
What problems is the product solving and how is that benefiting you?
We used this tool to set and calculate vital KPI's for our company.
Makes things more complicated
What do you like best about the product?
I have more quote options to send clients
What do you dislike about the product?
The customer service and customizability have been a huge burden for us to overcome since we purchased it. A lot has to do with our SalesForce integration, but regardless it has added countless hours of work to our sales and finance teams.
What problems is the product solving and how is that benefiting you?
It allows us to customize different types of quote offerings to prospects
Recommendations to others considering the product:
Make sure your SalesForce integration is strong before launching it. At first glace it looks great, but after implemented was a mess for us.
It has gotten better over the years
What do you like best about the product?
I think the reporting and the integration with different credit card gateways is pretty good.
What do you dislike about the product?
Sporadic syncing issues with Salesforce, and the need of jumping back and forth from Zuora to Salesforce.
What problems is the product solving and how is that benefiting you?
Invoicing and in general all the billing is done through Zuora in integration with Salesforce.
Recommendations to others considering the product:
I can only speak about Zuora in relation with it's integration with Salesforce. About 8 years ago with integrated both Zuora and Salesforce and it was not an easy task. As a standalone software it's great. Good functionality and reporting from within Zuora itself, but within Salesforce, you can only see/access some info that cannot be exposed in Salesforce, which in some cases it's ok since you don't want to give access to your billing to Salesforce users, although some time this is necessary.
No one gets CPQ right, but Zuora does it better than the rest
What do you like best about the product?
They have a nice step by step flow for users when creating a quote, but there's a lot of ability to customize the flow. It requires some knowledge of Apex and Visualforce, but there are certain things you can customize with just clicks, workflows rules, validation rules, etc. Any CPQ implementation is a huge project and this was no exception, but we had a lot of support from Zuora when we set it up.
What do you dislike about the product?
They don't do a great job of letting you know of updates to the quoting package in Salesforce, and when you do know it can be a bit of a pain to upgrade to the new version. That sort of comes with the territory of so much of it being built natively in Salesforce though, so I'm not sure how else I'd do it. And although the quoting flow is pretty customizable, there are still a lot of things I'd like to see and wish I could customize.
What problems is the product solving and how is that benefiting you?
I love this product because it lets our sales and CS reps manage and send their own order forms without a lot of room for error and without having to rely on a separate team to put together orders. That's huge!
Never again
What do you like best about the product?
Since upgrading to CPQ, we have been able to dynamically build our quotes with bundling.
What do you dislike about the product?
Unless you have a full internal admin and dev team to support you, dealing with Zuora support will be PAINFUL. We are averaging one support ticket per week because of all the issues we have come across. The software is buggy, slow, and the users hate it. Avoid at all costs.
What problems is the product solving and how is that benefiting you?
Zuora is out billing system of record and allows our sales reps to send quotes to the customers.
Recommendations to others considering the product:
Avoid at all costs.
A great solution to subscription economy
What do you like best about the product?
Home page landing view of account, seeing credits, how many subscriptions and the price of each and how many open invoices a customer has all in one location.
What do you dislike about the product?
Its not a comprehensive accounts receivable program. Had to purchase pricey add ons to handle some basic accounting needs.
What problems is the product solving and how is that benefiting you?
Being able to suspend customer accounts without cancellations has been a huge benefit to our business. As well as bundled packages.
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