Reviewing diverse tools has streamlined error tracking with effective data analysis
What is our primary use case?
Our main focus is APM-related functionality, so we were looking for a convenient way to get all the details, as some of them are missing from New Relic and Grafana. Currently, we are working with Site24x7, where we are getting the information we are looking for in our comfort zone.
We used the Docker container as the agent in our server, which was split into one agent to collect the client's logs and metrics to see the web vitals, and another metric to collect the server metrics and APM-related traces.
What is most valuable?
The main benefit we found was the Error Inbox, and having all features available at a single point was very useful for us. The API functionality allows us to get hit counts from external sources, such as APIs or databases, and everything is mapped very clearly. We can overview which components are experiencing response delays, which ones are getting correct responses, and identify any unknown external APIs inside the application. We can investigate why we are getting 400 responses and similar issues.
What needs improvement?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were looking for were not available, so we discontinued using both solutions.
Grafana is helpful, but it requires significant work in adding agents and configuring applications and server metrics. We implemented open-source Grafana, which wasn't convenient regarding APM, and most of the logs and traces related to APM were not what we needed, so we moved to Site24x7.
The Grafana Open Source implementation was done through their vendor. While they provided certain features, when compared to Grafana Cloud, the customized Open Source version wasn't really convenient for us. The only helpful aspect was that we could get server metrics on Grafana Open Source from our servers.
For how long have I used the solution?
I have been working with New Relic for approximately six months.
What do I think about the stability of the solution?
New Relic was stable enough, and there were no downtimes or issues.
What do I think about the scalability of the solution?
New Relic offers 400 GB per month free, but that quota was completely used within two weeks for a single server. We have substantial data in our server as our company is a trading financial company. For a single server, it takes around one and a half to two weeks to reach the limit. Additionally, we need to store logs for over five years based on SEBI regulations.
How are customer service and support?
I didn't seek any support help from New Relic, but when I tried to get information regarding the plans, the response was delayed for a week. Other than that, everything was fine.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We reviewed Grafana and moved to another observability tool. We also evaluated DataDog, but we ultimately moved away from New Relic because the pricing wasn't convenient and didn't fit our budget. We are now using Site24x7 in production.
How was the initial setup?
Implementing the New Relic agent is quite simple, and we were very comfortable with New Relic overall. However, it wasn't convenient based on our budget, which is why we discontinued using it.
What about the implementation team?
The Grafana Open Source implementation wasn't done by ourselves; we worked with their vendor. They explained the features available in Grafana Open Source, and we implemented those solutions. However, compared to Grafana Cloud, the customized Open Source version wasn't really convenient for us.
Which other solutions did I evaluate?
The Error Inbox and consolidated features at a single point were very useful features. We could get hit counts from external sources, APIs, and databases, with clear mapping of all components. We could monitor response delays, correct responses, and identify unknown external APIs within the application.
We also reviewed DataDog as an observability tool, but we moved away from New Relic due to pricing concerns that didn't fit our budget. With DataDog, some of the APM features we were seeking weren't available, so we discontinued using both solutions.
What other advice do I have?
We had everything in hand with New Relic initially. However, the pricing wasn't convenient for us, so we had to step back from using it.
I primarily focused on the data we were getting from New Relic, without exploring custom dashboards and other features. We were mainly focusing on the metrics and logs needed to trace our applications effectively.
On a scale of one to ten, I would rate New Relic an eight. It's overwhelming from my point of view, and we needed to do some organizing in our New Relic account based on our preferences.
Monitoring made easy
What do you like best about the product?
Best thing what I like about New Relic is their dashboards and also it is compatible with Windows, Linux and Mac operating systems as we have deployed our applications in different platforms. Our distributed system debugging made very easy with the help of new relic and also events are captured in logs which can be traced easily.
What do you dislike about the product?
Only thing I don't like about this is the resource consumption. It needs a lot of resources when you integrate it with other infra for eg: kafka
What problems is the product solving and how is that benefiting you?
New relic is helping us to monitor our whole infrastructure in one place which previously we were doing using splunk agents. Before, we used to find it hard to trace logs because of distributed architecture spring cloud slueth we were using now this made it centralised logging which is really helpful.
Comprehensive and Insightful Monitoring with Excellent Performance Metrics
What do you like best about the product?
New Relic provides real-time full-stack observability with powerful dashboards, proactive alerting, and seamless integrations. Its intuitive interface, code-level tracing, and built-in log management make troubleshooting faster and easier, offering a comprehensive, scalable, and cost-effective monitoring solution for modern applications.
What do you dislike about the product?
New Relic can be overwhelming for beginners due to its complex setup and steep learning curve. Some users find the pricing model confusing and expensive at scale, and occasional delays in data reporting or UI responsiveness can affect the monitoring experience.
What problems is the product solving and how is that benefiting you?
New Relic helps me monitor application performance and cloud infrastructure in real time, identifying bottlenecks, latency issues, and resource constraints quickly. This improves system reliability, reduces downtime, and speeds up troubleshooting, enabling faster deployments and more informed, data-driven decisions across development and operations teams.
Easy to Use, Packed with Insights
What do you like best about the product?
The best thing about New Relic is having everything in one place. With real-time logs, APM, and infrastructure monitoring, I get a complete view without switching tools. The UI is clean, dashboards are customizable, and setting up alerts is super easy — it catches issues before they escalate.
What do you dislike about the product?
Some integrations are harder to set up than they should be. While New Relic supports a wide range of tools, the documentation can feel outdated or assumes too much prior knowledge. I’ve had to do more troubleshooting than expected just to get basic metrics working.
What problems is the product solving and how is that benefiting you?
New Relic helps me catch issues early by showing real-time performance data and pointing me straight to the problem. It saves time during incidents and often spots issues before users even notice.
Exallent
What do you like best about the product?
The UI is intuitive and customizable, so teams can easily track the metrics that matter most to them.
What do you dislike about the product?
Depending on the plan, data retention periods might be shorter than needed for long-term analysis unless you pay more.
What problems is the product solving and how is that benefiting you?
Users may experience slow responses, but it’s unclear where the slowdown is.
good
What do you like best about the product?
I like how New Relic gives you a clear, real-time view of your whole system so you can quickly spot and fix issues.
What do you dislike about the product?
Sometimes it feels a bit overwhelming with all the features and dashboards, and the pricing can get expensive as your usage grows.
What problems is the product solving and how is that benefiting you?
New Relic helps me quickly identify performance bottlenecks, errors, and outages across my apps and infrastructure, which means I can fix issues faster and keep everything running smoothly for users.
New Relic Review . Reliable , Insightful and easy to use.
What do you like best about the product?
Delivering real time performance insights across the entire stack is where new relic shines. The APM features are excellent . thanks to thorough transaction traces , error analytics and throughput matrices . The fact that APM, infrastructure monitoring ,logs and dashboards are all in one location is another feature I adore . debugging and root cause analysis are greatly accelerated by it , Because of the alerting systems strength and adaptability , proactive monitoring is simple.
What do you dislike about the product?
the sheer volume of features on the platform can initially be daunting . Until you get used to it, the user interface seems a little crowded to new users . Additionally , some sophisticated features are only available at higher price points , which might not be suitable for startups for smaller teams.
What problems is the product solving and how is that benefiting you?
New relic is solving several critical problems related to application performance , infrastructure monitoring and incident response . it gives me deep visibility into how my applications and services are performing in real time enabling proactive issue detection
Relic is the best tool with lot of good features
What do you like best about the product?
New Relic has advanced features and very user friendly and very easy implement.
What do you dislike about the product?
No notable drawbacks about new relic based on my experience
What problems is the product solving and how is that benefiting you?
New Relic monitors all logs, making easy to analyse data in real time. It can handle large amount of data also.
Powerful Monitoring with Great Insights
What do you like best about the product?
Comprehensive monitoring, real-time insights, and easy-to-use dashboards.
What do you dislike about the product?
High pricing, complex setup for beginners, and occasional performance overhead.
What problems is the product solving and how is that benefiting you?
New Relic helps us spot performance issues, track system health in real time, and catch errors before they escalate. This makes our applications more stable and helps us fix problems faster.
New Relic : A Comprehensive Monitoring Tool
What do you like best about the product?
The best feature i like in New relic is its real time monitoring and its results helps improving the application.
What do you dislike about the product?
Honestly,there is nothing so far i dislike in New Relic.
What problems is the product solving and how is that benefiting you?
The New Relic helps in debugging purposes thus helps improving performance optimization.
